Great knowledgeable staff!
Jacob V.Customer Reviews for U-Haul at University Texas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience at this location was great. I rented a 10' truck and auto transport one-way for Austin to Philadelphia. I had never towed a car prior to this, so when I when the employee was attaching the auto-transport to the truck I asked him to show me how to secure my car to it. He very patiently and thoroughly walked me through step-by-step. Then he answered all of my follow up questions and gave me some helpful tips. I think that he went above and beyond. I'm happy to report that I made it to Philly!
Alejandra C.Great staff & easy rental process!
Edgar T.Very friendly and nice service - thank you
max V.Thanks
Ruben M.Very helpful and kind. Great communication. Informative information about how uhaul works.
Jacob G.Staff was nice ,neat and prompt
Sylvia R.great customer service,
Johnathan S.Very kind and friendly. They went out of their way to help me extend my days, and made sure I was well taken care of. Very personable.
Simon C.The team was very helpful when returning the truck. Impressive level of service.
Katherine H.Missing dolly Lighting was done wrong Poor communication
Taylor G.This location was super easy to access. The second I pulled in they came outside to greet me. Showed me where to park AND helped unhitch the trailer. Amen.
Taryn H.Truck wasn't ready on time. They did not have any of the supplies that I ordered.
Jacob D.friendly staff. got to it quick. wuote given right after. perfect. thank you!
John R.Great customer service. The motorcycle trailer gate is a little too short. If it was maybe a foot or 2 longer it would be great. Loading my motorcycle i hit the oil pan and made a hole. It's to steep to load a motorcycle. Other then that it was good.
Joshua C.Nothing could be improved. It was a great experience. Although my vehicle had the setup needed to haul a trailer, I personally was tentative about the process. The lady that helped me was very experienced and put all my concerns to rest. It was a very easy process.
James R.I was provided with blankets that contained urine and feces. Additionally, I was charged for cleaning for not folding the blankets… I am so disgusted with this store. I will be sharing this review on Google and Facebook if something isn't done about this.
MASON D.Vehicle was in very bad condition. Mechanically and aesthetically.
Alyosha K.The man at the front desk was nice, thank you.
Heinrich B.The location charged me for more fuel than I used.
Jesus A.The mobile option makes things quick and easy for pick up and drop off, best thing ever!
Mia G.The gentlemen was extremely rude and mean spirited. He was mean giving directions and was not helpful at all.
Irby F.I would not recommend this location to the next customer because they did not have my supplies available when I arrived. I reserved a truck, dolly, and furniture pads online. When I arrived for my scheduled pickup, I was informed that they did not have any dollies or furniture pads on hand. The employee called the next closest location and was able to reserve them for me, which I really appreciated. However, it was a huge inconvenience for me to then have to return these items to a different location, instead of just being able to leave them in the truck at the first location.
Alejandra C.WILL ASK FOR THIS DROPOFF LOCATION AGAIN = WAS GIVEN A SUBSTANDARD AIRPORT DRIVE LOCATION AND THE ONE PERSON THERE WAS NICE AND TOLD ME THEY HAD NO ROOM AND HE RECOMMENDED ME TO THE NEARBY UHAUL CENTER ON I-35 FEEDER ROAD. PLEASE DO NOT SEND ANYONE TO THE AIRPORT ROAD LOCATION - NOT GOOD.
Wilton B.I would never personally recommend this Moving method to anyone. Their customer service representatives are outstanding, I can honestly say that if it wasn't for them, this whole thing would've been a living nightmare. Even though they all tried to correct all the issues that were going on only a few of them in the end got corrected. We contacted them on several occasions to get the address changed. Each time they said it was correct but it really wasn't. They ran my credit card so many times and it declined because they had the wrong address, that it eventually lead to the fraud department contacting me. The reservation was wrong, it was supposed to be for three U boxes because I had to add one and they only had the reservation for two. The mailing and billing address was wrong that led to the majority of these problems. I did not get the insurance that I asked for, the insurance that I thought that I had wasn't even there and I didn't find out until I needed it because my refrigerator was broken and then I found out that even if they had added it, I wouldn't have been covered. because there is two different insurances, that they offer one for the U box and mileage to where your destination is going. And then another one that covers damages to your property. In the end, they don't specify how the insurance really works. They leave a big chuck out which makes the renter in a pickle. I was finally able to close out the account four weeks longer than it should've taken and they still had the mailing and billing address wrong on my closeout receipt now mind you no joke. This is about 90 phone calls later. This just a few major issues that I am speaking of. There are many more. Think twice before considering using U Boxes for your next move.
Mary S.I ordered 60 blankets/moving pads, but only 10 were available
AUSTIN G.Didn't have dollies or moving matts when I had them included in my reservation
Javier T.Quick service easy instructions backing up the trailer. Took maybe 5 minutes.
Geoffrey E.Amy's customer service was amazing!!
Libni H.The appliance dolly was not present in the vehicle which took more time to go back inside, ask, and have them wheel it inside. The van had not been inspected prior to my use because the back left tire was only at 8 PSI and was visibly deflated. This took even more time having to go back inside, get a new van, and inspect this second van, totaling to more than thirty minutes of my 2 hour time period. This resulted in me having to call and extend my rental because of the time lost for lack of preparation. Uhaul did not offer a time extension for their lack of preparation, I had to call and pay for it. Additionally, I still have not been refunded the money for the additional mileage not used.
Hanah S.Oh my gosh, let me tell you about the nightmare experience we had at this place. We rented a U-Haul from there and thought we were getting a great deal because of how close it was to our old place. Little did we know that they were going to try and scam us by charging us for more miles than we actually used. When we returned the U-Haul, we explained to the guy that we had been overcharged by like 30 miles, and he acted like he understood and said we would get refunded for the mistake. But then, a few days later, we received a statement saying that we owed U-Haul an additional $58! We couldn't believe it! We talked to two different people to try and get it resolved, and finally, the guy said we would get refunded. But guess what? We're still waiting for that refund. Can you believe it?
Matthew J.Nothing good peaple
VAN J.front desk person was very friendly!
Morgan G.This will be the only location we recommend. Very friendly staff amazingly clean kind and sweet.
Christian C.N/A
Daniel B.Symone was so helpful! She noticed that my reservation was for another location and went the extra mile by switching it over to this location, rather than sending us on our way to the other one. My friend and I are both trans and there was a little pronoun mixup which she handled with grace and humility. Symone rocks and deserves all the praise.
Aaron R.The AC was broken and the day got hot. It was a very uncomfortable ride. Also, the truck was covered in mud, hadn't been cleaned.
Jean H.I was reserved a truck that wasn't at location.
Krystal E.Five â
Arturo L.Wouldn't change a thing
Peter S.Tammy was so amazing. She is great at what she does. Would definitely recommend this place because of the satisfaction she provided. She made the process easy and gave me a great rate. Thank you, Tammy. 10/10 would recommend.
Christian N.The woman who checked us in was so friendly and competent. She made everything easy and delightful!
Philip K.Doing great ....and thank you
Jeffrey H.The truck was dropped off the same day it had been picked up and they still called us the day is was supposed to be dropped off (2 days later) asking if we were still going to drop it off as scheduled since it was late by the time they called. Whoever received it never checked it back in the day we brought it back.
Samantha S.Excelente
Marlon M C.Truck ran fine, employees were friendly and helpful. Overall a very good experience. No complaints.
John W.Nothing- your staff on-site is amazing . Professionals with a personality!
BILL W.Staff was friendly, quick to get me hooked up, and a pleasure to work with. This is the second time I've rented from this location and I've had a great experience both times. Keep it up!!
Steven V.Thanks.
James T. | Overall ExperienceService was excellent, all of the staff were very friendly and helpful. My move was very easy!
Daniel Z. | Overall ExperienceI never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.
John R. | Overall ExperienceThank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well
Kathryn G. | Overall ExperienceFantastic!
Stacy R. | Overall ExperienceWill never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.
Michael C. | Overall Experiencefor uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.
dipanshu m. | Overall ExperienceNone
FRANCHOT C. | Overall ExperienceDon't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend
Rachel L. | Overall ExperienceWe love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!
Hailey T. | Overall ExperienceStaff very helpful, pretty smooth process all around
Stacey C. | Overall ExperienceIncredibly long wait for absolutely no reason at all. Will not be using U-Haul again.
Victoria Z. | Overall ExperienceStaff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.
Jacob S. | Overall ExperienceVery easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.
Alexander G. | Overall ExperienceEveryone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!
Catherine C. | Overall ExperienceI did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.
Johanna R. | Overall Experience