Customer Reviews for U-Haul at University Texas

Rating:

5.0

David runs a smooth ship at this location I appreciate him and his employees they were great!

Rating:

1.0

Used the truck for 8 hrs for 50-60 miles and they charged over 100 miles. Call the make a claim and leave you for more than 30 mis waiting

Rating:

4.0

There is one thing to improve. The stated drop off time isn’t true. I handed out the Keys to the lady at the register at 4:57 pm on Friday 5/31/2026. But the drop off time shows the next day. The receipt asks for further payment wbere I am ssuposed to get refunds for driving less miles than anticipated.

Rating:

5.0

The van I had got had some bugs in the back but the guy didn’t hesitate to get me a new one. Good overall experience

Rating:

1.0

Charge me $25 because my blankets were not folded and the guy at register couldn’t break change for Customer in front of me so I had to swipe my card for that dude sucks all the way around from beginning to finish

Rating:

1.0

Absolute runaround. Made a change to my reservation and was led to believe it would be handled — it never was. Got bounced between locations for weeks with zero accountability. No one owns the problem, everyone redirects you, and nobody follows through. Had to resort to filing a bank dispute just to get my money back. Use any other moving company if you have options. Not worth the stress.

Rating:

1.0

The building and staff were absolutely fine. The Uhaul computer system is garbage. There were six people waiting in line to get trucks and the computer system crashed and would not function properly and we were forced to wait forever to get our truck that was previously reserved. I rented a Uhaul truck just over a year ago from a different location and the same thing happened, the computer system crashed and created all kinds of issues and ridiculous wait times. Uhaul needs to fix thier technology!

Rating:

5.0

Very easy drop off and the folks were very professional.

Rating:

3.0

I used U-Haul to load the box in TX and transport it to GA. When we received the box in GA we found most of the furniture was damaged (some had minor damage and one coffee table had substantial damage). Very disappointed. Also, U-Haul's website show that the box will hold contents of a small one bedroom apartment - it didn't.

Rating:

3.0

Roadside had to come fix truck door it would not open after I left the location. Also instead of putting my credit back on my card, store put it as a debit leaving me without funds

Rating:

3.0

Long wait times

Rating:

1.0

I will never rent U-Haul again. Poor customer service. Cancelled a 3 month prior reservation. Just terrible overall experience. Had to pick up at 2 different locations . Original rental booked 3 months ago and didn’t even have my car hauler.

Rating:

2.0

The customer service rep was pretty rude. First my truck which was supposed to be ready for pickup was blocked, when I asked for help me seemed frustrated, he seemed rushed. Then I asked politely to remove the dolly and blankets from the truck as I needed the space and he told me it was not possible in a rude manner. I pushed back and said I have previously removed them with no issues (I rented at least 10 trucks in the last year) and told me to go do it myself in a rude manner. Which I proceeded to do and remove them myself but it was a terrible experience. Worst experience I've had makes me not want to go back.

Rating:

3.0

The person that installed the hitch did excellent work. The location just feels disorganized and the manager doesn't seem very friendly

Rating:

4.0

The attendants working the office were friendly and informative. Overall great experience. Only concern is that I question the overall mileage calculation. I was billed for 22 miles, but when I map the exact route I drove it was only 11 miles. I’m not asking for a credit, just sharing the concern.

Rating:

5.0

staff customer service was exceptional - both people who helped me check in and out were incredible! looking forward to using this facility again.

Rating:

3.0

General manager was upset or frustrated, talked to customers rude.

Rating:

4.0

The manager was great the other employees not so much When I returned the trailer they were busy, rude and seemed overwhelmed. I unloaded the trailer by myself took pics and left.

Rating:

5.0

Both the person coordinating at the desk, and the gentleman that helped load us up were great, most helpful folks I’ve ever experienced with UHaul!

Rating:

3.0

Dropped off at a different location could not truthfully answer due to dropped at a different location

Rating:

5.0

Easy customer service. Thank you!

Rating:

5.0

Lower the price back down on the Motocycle trailers

Rating:

5.0

Quick but efficient in and out. Very busy butthey were personable and on target

Rating:

5.0

Super quick and explained everything

Rating:

4.0

Equipment was clean andd ready on time. The associate who helped me in the yard answered all my questions. The service desk, I think was the GM, was polite, knowledgeable and precious

Rating:

5.0

Great service! Very friendly mover! Definitely value for money - recommend to everyone

Rating:

5.0

All good, a bit of a long time to get the vehicle, other than that good.

Rating:

2.0

The cab of the truck I rented smelled horribly of cigarette smoke. It was overwhelming, and there were ashes all over the floor of the cab and inside the driver's door handle. The staff was as helpful as they could be, but there were no other trucks available, and they didn't have any time to clean it before I picked it up due to staffing.

Rating:

4.0

I had a dolly on my reservation but they did not have one for me to use. They ended up swapping it for an appliance dolly which didn't work as well and I still had to pay for it. Then I was double charged for dollys and charged for moving blankets that I didn't use. I called to get it resolved and spent 30 minutes on hold. Chat support was able to resolve my issue but the location itself does not have even minimal inventory integrity.

Rating:

5.0

My experience was great and I had no issues with my rental.

Rating:

5.0

Dave was great

Rating:

4.0

I've rented here 5-6 times with no problems ever

Rating:

2.0

Understaffed

Rating:

4.0

Expand the parking lot, it’s way too crowded and cramped.

Rating:

5.0

The reservation system for UHaul is awful! Even though I was able to reserve a van at one location, I ended up having to go to three locations to actually find a van. For UHaul being as big as it is, the reservation system should be way better. I drove away in the first van, only to find out as I'm putting gas that there is a hole in the gas tank and I lost out on $30 worth of gas. Roadside Assistance showed up and instructed me to drive back to UHaul with 0 miles left on the gas tank. Thankfully he followed me.

Rating:

5.0

All good

Rating:

5.0

The person named Kennedy at this location was very helpful and easy to work with. good with people.

Rating:

5.0

Very convenient location, speedy check out. No improvements that I can think of.

Rating:

3.0

I would like to request a refund for the additional gas we put in the car. We were given the car on empty and filled up the entire tank and returned it on half full. Please contact me at hello@kfrenchprojects.com thank you!

Rating:

1.0

The person who gave me my uhaul keys refused to show me where the vehicle was even after asking. I asked a clarifying question during her instructions, she paused, gave me a stern look, and talked to me like a child. I would not recommend this location to anyone who values mutual respect.

Rating:

5.0

He was very helpful I appreciate the service

Rating:

5.0

Best staff of any uhaul I’ve been to, and I’ve moved 27 times, lived in 9 states and in 19 different cities.

Rating:

5.0

None

Rating:

5.0

Can think of anything. Just keep doing as you are. Thank you

Rating:

5.0

Good location. Quick service.

Rating:

2.0

Rented a truck for a local move. The rental itself was fine, but the return experience was terrible. I was wrongly charged $120 for a "missing dolly" that their own employee had removed for another customer — something that took a week of emails and follow-ups to get refunded. I was also charged a $25 cleaning fee that I believe was unjustified. The GM eventually acknowledged the dolly was their mistake and refunded that charge, but getting there required multiple follow-ups. If you rent here, document everything at pickup and return.

Rating:

5.0

The agent at counter was helpful and professional. He was extremely helpful and hus assistance was very valuable.

Rating:

3.0

UHaul pushes hard for customers to use their App, unfortunately the App didn't work. Very glitchy! Truck was at less than a quarter tank when I picked it up. Not knowing what kind of mileage it would get and needing to go about 200 miles I filled it up $150. The truck was returned with over 3/4 of a tank of gas. They got $100 worth of gas and said there was no way to credit us for any of it, even though they were able to add billing for mileage not previously billed! In the future, I will avoid using UHaul if possible.

Rating:

5.0

They were so friendly and helpful. I couldn't ask for more!

Rating:

1.0

Yall this was the worst experience of my life.

Rating:

5.0

Thanks.

Rating:

5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Rating:

4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Rating:

5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Rating:

5.0

Fantastic!

Rating:

1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Rating:

4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

Rating:

5.0

None

Rating:

1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rating:

5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Rating:

4.0

Staff very helpful, pretty smooth process all around

Rating:

1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Rating:

2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Rating:

5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Rating:

5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!