Customer Reviews for U-Haul at University Texas

Rating:

1.0

They gave me extra charges

Rating:

4.0

Returning after hours there was a crazy homeless guy following and yelling at me on the lot. Other than that if it’s within operating hours this was the best location I have been to in Austin, the lady who helped me was great

Rating:

5.0

This is my favorite location to use. The staff are always friendly and helpful, even when they are slammed busy.

Rating:

3.0

Had an excellent experience with Mary coordinating the overall rental of a truck and a vehicle hauling trailer. The truck was in excellent condition and well-maintained. The trailer appeared in good condition, however, when the trailer was connected to the truck, the trailer lights were faulty. I requested that we connect a different trailer to determine whether the fault was with the truck wiring or with the trailer, but the yard manager refused. I told him that I had plenty of time and that I was traveling 1500 miles and would prefer working lights. He responded that the trailer I reserved was the trailer I would get and he would not assist with anything other than that. Well, this is a fairly minor point overall, the customer service aspect was so horrific that I rated this one or two full stars lower than I would have otherwise. I’m sorry I didn’t catch the yard manager’s name, but he turned this from a five star to a three star single-handedly.

Rating:

4.0

I was instructed to just leave the truck and a receipt would be sent to me. I would have liked to review the condition of the truck prior to leaving the property.

Rating:

5.0

The employees are courteous, patient and very helpful. They are great at solving any issues you may think you have and treat you with respect while doing so. Efficient, capable and knowledgeable. The vehicle was well maintained and supplies are readily available. I have used UHaul many times for myself, family and friends.

Rating:

5.0

Ray and Kristina were top notch.

Rating:

3.0

Rated fuel at 3/4 when it was refilled a mile away

Rating:

1.0

Next time a employee makes a mistake. Do not charge your customer 700% increase on there bill. Fire your meth head manager who is unprofessional, impolite and just a bad look for your whole company. Literally!

Rating:

5.0

They were fast, efficient and friendly

Rating:

5.0

I dropped the car off after hours, so I did not get to interact with staff. There was plenty of room for me to pull the truck and trailer around and disconnect the trailer. The lighting was good, though a bit dark in the back part of the lot... but the flash on my phone covered the photos I needed to take.

Rating:

3.0

The UHaul truck was fine, the store was okay - super long line inside, so it was difficult to "skip the line" and talk to an employee (had to wait 10-15 minutes for them to acknowledge me) regarding the mobile pick up issues and then the employee was not very nice and very unhelpful - but the pick up process was completely terrible. I had pre-filled out everything online before our trip -- name, address, phone number, credit card info, picture of driver's license, additional drivers, contact names, etc. When we got there to pick up our vehicle, the app made me re-enter all of that information - what was the point of doing all that beforehand. Then the app was EXTREMELY SLOW. It took it over 25 minutes to get us checking in because it kept giving us errors and making us go through it again from the start. Finally we got to where we could get the key and find our vehicle. Once we did that, the app told us to take pictures. Which we did, but it took SO long to try and upload them. The app would "try to upload" for like 5-10 min and then it would give us an error. We tried approximately 4 times and it did the same thing over and over again (almost an hour). I went back in and had to wait for 10-15 minutes to talk to the person at the desk. He told me we had to do it through the app and there was nothing he could do about it. Very frustrating response. I explained again that it wouldn't upload the pictures and he said to just use the skip photo button and take pictures separately from that app and save those to the phone. So we went back outside and I started clicking skip photo, but after the last one, it gave me an error and said at least one photo had to be uploaded. SO frustrating again. So I tried to login through the website instead of the app and I had the same problem. I then connected to the store wifi rather than using my mobile carrier's data network, but I still had the same problem with the website and the app. So my husband downloaded the app and tried through the webiste on his phone and he got the same issues/errors too. So we just took pictures of the vehicle on our phone, closed out of the app and logged back into the app to see what would happen. It had a click to finish pickup button (or something like that), so I clicked it and it only gave me the option to "return my vehicle". I tried through the website and it told me my pickup was complete. So we took the vehicle and left. This "save time by not having to go into the store" mobile check-in was horrible and took us over an hour and a half to pick up the vehicle. If you are going to have mobile pickup then you need to make sure your app and website are functioning correctly at all times. The drop off of the vehicle was simple, we had absolutely no problems uploading all the pictures, no errors and they uploaded immediately. Please make sure your system is functioning correctly at all times especially since you can pick up and return rentals after hours with the mobile option when there is no one around to help (not that we got much help from the employee anyway).

Rating:

5.0

Thank you!

Rating:

4.0

Ray at the front desk was an absolute help! He clearly explained the cancellation policies and helped me get into a different vehicle immediately!

Rating:

4.0

The evening before drop off I had spoken with customer service for a location, which was provided. We drove out approximately 12 miles to the drop off site to be told I was not on the list and they could not take the equipment as they did not have room. I was told to call customer service. I called and was on hold for 20 minutes. During the hold we called from another phone where a rep answered just a few minutes later and hung up. Finally able to speak with someone who gave us the same location where we were first turned away. After explain actions and being put on hold we were provided with this I35 location. Showed up and dropped off. Mary who assisted was just absolutely wonderful. I explained the situation and the anxiety of not knowing where I would have ended up dropping off and how much further out I would have had to gone Mary stopped what she was doing and checked in the equipment to ease my anxiety. Thank you Mary!

Rating:

4.0

Very friendly and helpful. Tried to make drop off as easy as possible.

Rating:

5.0

Everything was very smooth, from the check in to check out. HUGE shoutout to Mary who was working today. She was so helpful, reliable, and an amazing person to talk to and work things out with! She is amazing!! Overall, I would 100% come back and recommend this to other people!

Rating:

3.0

It was a bit challenging to back the truck up out of the parking spot because space was tight, but it wasn’t impossible

Rating:

1.0

I've filed a complaint already and I'm waiting for a call back.

Rating:

4.0

Customer service/ roadside assistance was horrible- long wait on the phone and 450$ to help us bank up the trailer… horrible!!

Rating:

2.0

Please do not overload the workers at this location. It took me 45 minutes to drop off a trailer instead of 5 minutes because I got stuck in the parking lot as I couldn’t back out due to trucks crammed in and customers parking there cars in bad spots

Rating:

1.0

In the ghetto, unsafe. A homeless man was taking a shower with the U-Haul hose connected on the building. It was closed and no one to help.

Rating:

5.0

Very efficient...made the return very convenient.

Rating:

5.0

The gentleman who hooked up the trailer was so helpful. He checked my car’s tire pressure and inflated where needed, in the rain! I really appreciated that.

Rating:

3.0

Have more than 1 employee assisting customers. It took me 45 minutes to pick up the equipment. The one guy that was actually working, was doing everything.

Rating:

5.0

Quick and efficient

Rating:

4.0

Site is great. The app is not. I had to speak to the person on duty to get the truck.

Rating:

5.0

The team in Austin were top notch and super helpful. This is my first experience towing a trailer ever and they made me feel like I could handle it. They gave me tips and showed me everything I needed to know. Thanks UT Austin location team!

Rating:

1.0

I have rented many U-haul trucks in my life and this was by far the worst experience I have ever had. The owner, , extremely rude and professional and unwilling to admit that he had made a mistake. He rented me an “in town” U-haul after having a discussion about the rental was to move my son back to the DFW area after graduating from UT. When I called the next day to have a correction made, he said my only option was to return the vehicle back to Austin. I explained that it was a 3.5 hour one way trip and someone would have to follow to get me back home. Of course, he did not care about that and said that I would be charged anywhere from $150-$10,000 for returning the vehicle to the wrong location. I returned the vehicle to a very professional company in DFW and was charged (but have not paid) $318 for wrong location. I did not pay because I filed a grievance with corporate and should have a response in 72 hours. I learned a valuable lesson and that is convenience does not equal great or even good for that matter. There is a reason that this U-Haul store on I-35 service road by UT has 2.9 🌟.

Rating:

5.0

Staff was very efficient

Rating:

5.0

Cruise control if im going over 1000 miles foot hurty

Rating:

5.0

Personnel was friendly. helpful, and knowledgeable

Rating:

5.0

Sin palabras

Rating:

5.0

It was easy pickup and drop off. Truck rode very well. Reasonably priced

Rating:

2.0

Make sure the vehicles are ready to go next time as mine clearly hadn't been prepared, as evidenced by the lack of full equipment I rented and the lock on the truck bed that we had to angle grind cut through. Gas was also empty upon pickup

Rating:

5.0

The truck was terrible, no speed or acceleration, falling apart on the inside and multiple outside damage. AC worked fine. Nice customer service.

Rating:

3.0

They were overwhelmed, however they were very helpful and quick to react to the the drop off process.

Rating:

5.0

Friendly staff and extremely responsive

Rating:

5.0

Davis is Awesome.

Rating:

5.0

Great customer service. Short on staffing but made up for it by being so good and nice.

Rating:

5.0

Really great experience all around. The team got the hitch installed in a timely fashion and were extremely pleasant and easy to work with. Would definitely come back!

Rating:

3.0

The timing is confusing. I was told that the rent is for a day, but I charged twice.

Rating:

1.0

I was overcharged

Rating:

2.0

I made a reservation to pick up at 8am on Sunday and I was not able to pick up once I arrived. I talked to customer service online and they told me to talk to employees at store who told me to use the app and talk to customer service online. The whole interaction was very circular and we were unable to reach a solution. I was forced to wait outside in the heat for 1 hour. This made late to an appointment in Houston and I had to cancel it. Ruined my morning. Don’t advertise 24/7 service if your locations don’t offer it. Completely ridiculous.

Rating:

4.0

Customer service at the pickup location was excellent. Lady at the desk was very professional, courteous, informative and helpful addressing my questions. Also, the gentleman in the lot that helped hook up the trailer was also great. My rental equipment was great, clean, reliable and was great to use. And again everyone at the pick-up location was great. My experience with drop-off and U-Haul customer service was horrible...more below.

Rating:

5.0

David runs a smooth ship at this location I appreciate him and his employees they were great!

Rating:

5.0

Thanks.

Rating:

5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Rating:

4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Rating:

5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Rating:

5.0

Fantastic!

Rating:

1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Rating:

4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

Rating:

5.0

None

Rating:

1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rating:

5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Rating:

4.0

Staff very helpful, pretty smooth process all around

Rating:

1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Rating:

2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Rating:

5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Rating:

5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!