Customer Reviews for U-Haul at Western Ave

Rating:

3.0

The associate did a great job helping me

Rating:

5.0

Delray I think that's how you spell his name. Very professional. He get you in. He get you out. Great customer service to watch him navigate work with the people on the phone. And also taking care of the people in the line. It was only him. He was running back and forth. To assist each and every one of us. I have came to the store many times to pick up boxes plastic wrap tape. One U-Haul one van. He's always wearing a smile on his face no matter how long them lines get. Some people can be rude but I love the way he handles it!!! Going above and beyond to assist. Thank you for your great customer services. And don't let me let me forget about the men when it's time to return the equipment and the rental. They are very professional as well.

Rating:

5.0

The team was fast and efficient!

Rating:

5.0

The gentleman who was there at drop off was excellent. He had a ton of vehicles being returned at the same time and still helped everyone out quickly and was so nice to everyone.

Rating:

5.0

The manager Delroy was fabulous. It was a busy time, yet I watched him acknowledged greet the customers immediately, while handling others. He addressed everyone's needs and provided excellent customer service with a SMILE!! He is definitely an asset to your organization!! PS It was a sad/urgent situation that led me there and he lightened that for me and made me smile and laugh. He went above and beyond for all of us

Rating:

4.0

Only issue i had was that the inside had high cigarette odor. Need to spray and clean better!

Rating:

3.0

Inspección on vehicles for rent and clean them.

Rating:

5.0

Staff was very friendly.

Rating:

3.0

One Of The Employees Need To Quit His Job ! He Have Bad Customer Service Skills And He Lack Communication.

Rating:

5.0

Your service is exceptionally awesome, I was treated like royalty, the manager Delroy was awesome, as he found a dolly for me major thing when you’re moving lol need a dolly.!!!

Rating:

5.0

Fantastic customer service bye Mr.delroy he’s a great team leader

Rating:

4.0

Great experience customers just need a better idea of what they may need to move the line a bit faster

Rating:

5.0

Very helpful and efficient service.

Rating:

5.0

The facility was understaffed, but the employees there worked efficiently and very fast to work through the line of people waiting to rent. I was impressed by the manager's ability to help multiple people at the same time.

Rating:

5.0

I had found no problem when I went there so I would say continue the good work

Rating:

5.0

Nothing

Rating:

5.0

I Like the team work and the workers do a very good professional job, they give good customer service.

Rating:

5.0

Very happy with service i received. The gentleman was very pleasant, attentive and very positive attitude.

Rating:

5.0

Excellent customer service very helpful.

Rating:

5.0

Great costumer service

Rating:

5.0

Happy Happy

Rating:

5.0

Everything is Amazing

Rating:

5.0

La amabilidad del servicio, llame en 2 ocasiones me ayudaron y me sentí muy contento y me tendrán como cliente siempre, gracias a todos.

Rating:

5.0

Everything was great, will recommend other customers to use U-Haul thank you very much.

Rating:

5.0

Please make sure the truck is wash on the outside. Thank you

Rating:

5.0

They're perfect!

Rating:

5.0

The staff here goes the extra mile. They work hard and are always gracious. Best location ever. They need raises and an upgrade to their office.

Rating:

2.0

I called the number on the card that was given to me. When I called. To extend the time the store would not answer or the number provided. And when I arrived. The guy” manager “ told me to never call him on his day again!!!! So unprofessional. And above that I was charged more than that I was stated. I’m never recommending anyone to that location.

Rating:

4.0

Hectic at 7am upon opening. Nice staff. Crowded lot but staff was helpful.

Rating:

5.0

I was treated with a professional team. The location was clean. Next time make sure the rental has gas.

Rating:

5.0

Great manager

Rating:

5.0

At the pickup location, all of the employees I interacted with were very pleasant, professional, and helpful. They assisted me with adjusting the hitch ball position and properly attaching the trailer, and made sure everything was secured and ready before I left. The manager on duty (whose name I unfortunately do not recall) was especially efficient and hands-on. He was clearly multitasking and actively moving between customers and tasks, ensuring things kept moving smoothly while still taking the time to make sure my rental was properly set up. Overall, the pickup experience was quick, well-organized, and positive.

Rating:

5.0

Minor detail - I was not able to connect my smartphone

Rating:

5.0

Man DELROY is the best please don't let him get away from U-HAUL he checks 2 customers at a time very respectful young man as long as he is there I will be a loyal customer outstanding

Rating:

5.0

They were very friendly and professional.

Rating:

3.0

Better trucks, upgrade the vehicles

Rating:

5.0

I’ve come there on several occasions and from the manager to the workers to the cashiers all the guys at 42nd and western were thorough at conducting their job

Rating:

1.0

They gave us a truck with no gas in it. Afterward, they charged us a $60 fee because the tank was empty. When we pointed out that there hadn't been any gas to begin with, they asked if we had taken any photos. This was our first time renting from U-Haul, and—assuming the employees had already checked the vehicle—we hadn't taken any pictures. They were extremely rude.

Rating:

1.0

My reservation was scheduled for 12 noon and when I got there, they indicated that they did not have a truck for one-way went back-and-forth with them as well as Customer service sat there for two hours trying to resolve this matter no one could assist me. It was not my mistake. it was U-Haul mistake towards the end of sitting there for two hours one representative there at the Western location named William indicated that if I had did a in city. They had a 15 footer and I asked what’s the difference and he indicated that’s around trip drop off at same location then I said no one explained that to me so you still have a 15 footer I will take it and do a round-trip he was assisted someone else and he knew my situation prior to helping that individual and it was quite a few walk-ins and I had a scheduled appointment two days prior to showing up at the location. He refused to give me that 15 footer and gave the walk-in person the truck very poor service from that location as well as speaking to three customer service rep the day before start off at 7:30 AM. Keep giving me the runaround end up finalizing. They had one at the Western location when I got there the following day it was an issue so no, I would not recommend no one to that location. And on top of it, I had to go to Obama and La Brea to get a 15 footer had to come back to Western location to get a appliance dolly told me I had to return it back at the location so I did a round-trip more mileage end up getting a bill close to $400 which that was not fair for me.

Rating:

5.0

I forgot the names of the agents who were working on the morning of May 30th; even though they were very busy, they provided me with excellent service.

Rating:

5.0

Just make sure those computers working faster n great 😊😊😊😊😊😊 I fave Deleoy a A++++++

Rating:

5.0

To improve the self check in and drop the truck off a little bit better rather than dropping it off I couldn’t get to the computer thing to drop it off in the timely manner that I was charged because of the difficulty online

Rating:

4.0

Nothing

Rating:

5.0

I was prompted to check in through the app upon my arrival and had issues with this method. It took a long time to receive approval, the remote agent for information already provided, and essentially never approved my truck. It took over 15 minutes for this process before employees in person took over. The staff on site were very friendly and extremely helpful. They checked me in within 5 minutes after realizing the virtual agent was not going to complete it for me.

Rating:

5.0

Exelent service.

Rating:

5.0

excellent service

Rating:

4.0

Nece experience 🥰🥰

Rating:

5.0

Nice and great attention 👌

Rating:

5.0

Yes

Rating:

4.0

The back of the passenger seat had dirt that wasn’t cleaned when I picked up the truck

Rating:

5.0

I only rent from this location. All the employees have very professional attitudes and very respectful.

Rating:

5.0

Had a fantastic experience with U-Haul during our move. The entire process was smooth, the truck was clean and well-maintained, and everything worked exactly as it should. What really stood out though was the employee behind the counter, he was incredibly friendly, professional, patient, and genuinely helpful during a stressful moving day. Great customer service makes all the difference, and they went above and beyond to make sure we were taken care of. Highly recommend this location and the team there. Thank you again for making the move easier!

Rating:

2.0

This was the worst experience ever. I was charged almost $140 dollars for a 2 hour rental only drove 8 miles. I rented the exact same one same exact miles about a month ago drove the exact same miles and was charged $80. The guy stated they only charged certain things when it “pops up” if it does or doesn’t. Then he stated he wasn’t able to call his manger because his manager specifically told him do not call him on Sunday because he’s at a wedding. This is ridiculous! There’s a total of three different transactions on my card totaling up to 200 and something. I will definitely not be renting again with them. He was charged me 60-70 for gas when I only drove 8 miles barely used any gas.

Rating:

3.0

The sign for the returns if after the turn that you need to make to return, and we missed it. It wasn’t possible to back up, and the service rep didn’t want us to drive in and sort it out, but also knew we couldn’t back into the street. He yelled at us for a while and then refused to help us remove the car, despite it being part of the service I paid for. After driving across the entire country it was an unpleasant way to leave the experience. Other than him, the experience was pleasant, and I’m so proud of being able to do it! So thanks overall to uhal for that.

Rating:

5.0

Mejor el precio del millaje

Rating:

5.0

No improvements service was professional and very supportive.

Rating:

5.0

Delray was very efficient and helpful in handling myself and another customer simultaneously. He has helped me before and was equally kind and courteous.

Rating:

5.0

Patience is the key 🗝️

Rating:

5.0

Gabriella (I think was her name) checked me in and helped me. She was awesome. Super nice energy, helpful, easy to work with.

Rating:

5.0

Honestly, I can't find anything that deserves improvement because the staff is excellent, starting with the manager, who is top-notch, and Hazel is the best, no offense to anyone.

Rating:

5.0

his is my neighbor U-Haul. Always a great experience

Rating:

5.0

The only thing that needs to improve is checking the condition of the trucks, mechanic wise before renting them. The 26 foot truck we rented started smoking and spilled oil.

Rating:

5.0

The staff here friendly respectful and great customer service

Rating:

2.0

Had a tire blow out with a car on the trailer, when they came to fix they found a second one close to failing. The bolts holding the fenders on were too long not providing proper clearance. Trailer lights quit working. And I had to use the hazards in the car I was towing so people could see it as I was driving home at night.