Customer Reviews for U-Haul de Montréal-Nord - déménagement

Rating:

1.0

Insanely long service, waited 1h30 to get my vehicle. Being understaffed really affect the experience of the clients. Employees don't know how to help and always send you to someone else. Never getting a truck from your company ever again.

Rating:

2.0

The online check-in process through the app was inefficient and did not save any time. When I arrived, the employees were not helpful in resolving the issue, and I still had to wait in line to complete the pickup process. After finally being served, I was told to find the truck key myself. I had to search the parking lot before eventually locating an employee who had the key. In addition, I had ordered 10 moving pads as part of my rental, but they were not in the truck at the time of pickup. Because I was already delayed, I had to leave without them. As a result, I was charged for an item that I never received. Overall, the pickup experience was frustrating, disorganized, and did not meet the level of service I expected.

Rating:

1.0

Les gens ne travaillent pas bien labas le service etait pas bon.👎👎👎👎 les equipment etais correct 👍🏽👍🏽

Rating:

1.0

Waited for 1h30 even though i got a reservation

Rating:

1.0

Never got a truck had to hire a moving company for hundreds of dollars more This company is totally disrespectful of his clients. Having only two people working on a busy Sunday morning absolutely ridiculous!

Rating:

1.0

Improve your customers service and be more organised

Rating:

2.0

I booked a truck for the first time and went to pick it up using the mobile app. I arrived on time, but the app would not complete the truck pickup process. I called customer service and waited on the line for more than 30 minutes, but no one answered. I eventually went to rent a truck from another company instead. This happened on Sunday at around 6:00 p.m Im disappointed bcz I should evacuate my appartment on time.

Rating:

1.0

The service is truly appalling. I booked seven days in advance, on June 20th, to pick up equipment (6 feet) on June 27th at 2:30 PM. I arrived on time, but I waited over 3.5 hours to collect the equipment. Many other customers experienced the same problem that day.

Rating:

1.0

Mal organisé Beaucoup d’attente Camions stationnés bloquants toutes les sorties Client et employés agressifs Une chicane a éclaté et un employé s’est presque battu avec des clients Un chao total

Rating:

4.0

Merci !

Rating:

1.0

3h hours waiting at the office, reserved the truck for 4pm got it a 7pm. Workers are completely lost and unefficient, laughing each others, not professional at all. What a shame for the owner to let his business deplorable like this. You should replace all the staf, fix your automatic pickup, and re think all the organisation and client care.

Rating:

4.0

I was expecting faster service. Since I had to put info on line why I had to do it again at the counter? I did pay for boxes but I had to remind them that I need them...

Rating:

1.0

Very poor customer service. Unclear informations and messy management. The comminication was overall quite rude and unprofessional. As I returned the truck, the guy simply took my key and walked off without giving me any indications on how to finalize my transaction / final billing.

Rating:

1.0

Had an appointment at 3h30. Showed up at 3h15 and waited in a line for +1h30min.

Rating:

2.0

The waitline to pick-up and drop-off a truck was extremely long. It took us 1 hour and 20 minutes to get the truck, which had a significant negative impact on our moving schedule. If you can't cut down the waiting time, maybe warn customers by email to arrive up to 1h30 before their reservation time. Return also took 1h15 minutes. However, employees were courteous and apologized for the delays.

Rating:

1.0

3h de retard

Rating:

1.0

Le pire service une plainte sera faite. De plus, j’avais loué à 10h à Jean Talon proche de côte de neiges puisque ma fille était à Snowdown et 3 jours plus tard on me change la réservation pour Pie IX. Vous m’avez ajouté de kilometrage, essence et congestion dans la 40. 2h30 seulement d’autouroute (aller retour). De plus, le camion je l’au eu pas à 14h, je l’ai eu à 15h40 plus de 1h30 de retard. C’est le pire service

Rating:

1.0

Bonjour, avec ma réservation, j'ai passé 2h en attente pour avoir mon camion. Au retour, 1h d'attente par manque de personnel.

Rating:

2.0

Taking 20 minutes for the car to be available but the time was already counting on the contrat , that why I was late. I supposed to come back before 10pm. I hope I will not just move out again to use your service

Rating:

5.0

Excellent 100%

Rating:

2.0

difficile. le service n était pas fameux. les agents ne travaillent pas

Rating:

1.0

1 star (poor) It's entirely around the fact there was roaches inside the truck, which can lead me to need an exterminator, which then can cost me hundreds if not thousands. Service was okay, truck showed check engine all the time. But the roaches, that's too much. It kills the whole rating.

Rating:

5.0

Efficient service. Courteous

Rating:

4.0

Customers service need to be checked He was not answering question

Rating:

4.0

Rien

Rating:

1.0

Waited over one hour before being helped even though I had done all the check-in through the app. Not the first time I have to wait long at this location. Chain for the trailer tailgate were not attached I almost dropped the tailgate on my foot.

Rating:

1.0

3 heures d'attentes pour le check in. Un seul préposé pour l'enregistrement et les problèmes extérieurs Pas de personel pour aider les clients dans la cour. les voitures remplissaient la cour rendant le passage des camions difficiles. Une prise en charge laborieuse . Beaucoup trop de detail (prise de photo recto, verso...) Un prix qui ne corresponds pas aux à l'image de l'entrprise. Pas de tréponse aux service client Une facturation frauduleuse pour un remplissage de carburant. Le véhicule est confié avec moins du quart de carburant.

Rating:

1.0

Mauvaise indication du niveau de gaz sur la feuille vs La réalité, photo en preuve et aucun remboursement

Rating:

5.0

Il faudrait nettoyer la fourgonnette avant location à la prochaine fois, il y avait une tache d'huile d'environ 40 x 50 cm à l'intérieur quand j'ai pris la fourgonette.

Rating:

2.0

J'étais supposé pouvoir récupérer mon équipement à 8h. Camion et diable. L'application n'était pas fonctionnelle et le camion inaccessible. Le diable n'était pas prêt dans le camion contrairement à ce qui m'a été dit au niveau du service client. Problème majeur également avec le stockage qui n'était pas disponible contrairement à ma réservation confirmée. Extrêmement déçu, je ne ferais plus jamais affaires avec uHaul.

Rating:

3.0

You guys need more workers who understand what they are doing at that location

Rating:

3.0

Be more organized. My reservation for my truck was at 9am and by the time I got served and received my truck and left, it was 11am. I lost 2 hours of my reserved time and was told I needed to bring it back on time. There was a line up of people starting from outside. Cashiers should just be serving customers, not running around doing other stuff.

Rating:

2.0

The app didn't work. I could not get my truck in time. It was a chance an employee tryed to help me but he did not had enough time. I had a dirty truck. Lots of problems everytime I use the app...

Rating:

3.0

We waited in line for an hour at this location. It’s moving season, but it was extremely long.

Rating:

3.0

Tried to get in touch with location to make sure the truck I rented was there. The reason for this is that I was supposed to pick up véhicule in Terrebonne at 10:00 am on Sunday, but received text Saturday at 12:53 pm that my rental had to be picked up in MTL. North at 11:30 am. Not happy because of delay, I got in touch directly with U-Haul and they tried to get in touch with the MTL. North Location without any luck also. That made me lose 1:30 of precious moving time considering I had 2 1/2 hrs of traveling to my destination. Also when I got to the store, there was a line of 12 costumers, so had to wait another hour and a half for service on a pre booked vehicle. Very slow service, and in the yard, chaotic and no assistance. In all very dissatisfied with I Haul service for main reason that that reservation was for 10 am, and was told that the truck reserved for me was avail only at 11:30 am the day before the move. I had reserved this in February so how can you rent the same truck to 2 different people and overlap their times. Very bad management from Us Haul itself is my answer.

Rating:

2.0

Even though i did the online reservation I waited more than 30 minutes to have the truck, and the truck reserved was not available. They need to have more staff, there was a line up of 15 persons at 10:30 AM and only 2 employees.

Rating:

1.0

Same comment as before.

Rating:

1.0

J'ai utilisé le camion seulement pour maximum 5km et quand j'ai lai retourner ça m'affiche 11 km.

Rating:

1.0

If you value your time, I strongly recommend avoiding this U-Wall location. I waited in line for an hour and a half, only to be informed at the counter that my trailer had been given away to someone else because I was "late." The irony of losing my reservation directly due to their own agonizingly slow queue management was completely lost on the staff. The employees demonstrated zero urgency, a total lack of professionalism, and abysmal customer service. A highly disorganized and frustrating experience from start to finish.

Rating:

3.0

L'attente est tres longue Il faut plus de personnel Tres satisfaite de l'employé qui ma servi

Rating:

3.0

Même avec une réservation, le service est très très long. Mauvais accueil.

Rating:

3.0

Only one associate was available both for returns and check out. That kept a long line for so long. I had my reservation at 6pm but was there since 5:45. I ended up being served at 6:20ish

Rating:

4.0

They need more employé to give faster service waiting was long but staff did possible very good service tvey work for 3 people great staff manager needs to have 3 peoples

Rating:

4.0

I can't really comment of this site as I just dropped opff the truck. I can say though is that better instructions on how to return the truck if your phone or Cell code doesn't work. Luckly , another client explaine to me what to do.

Rating:

1.0

J’ai attendu une heure pour prendre possession de mon camion, le niveau d’essence était inexacte. J’ai rapporté le camion avec un niveau d’essence juste un peu sous le niveau initial et j’ai été chargé 47$.

Rating:

4.0

Great service

Rating:

5.0

Beaucoup de choix et l’équipe est à l’écoute même si le temps d’attente peut être amélioré au guichet. Le retour s’est bien déroulé même si l’horaire était tardif.

Rating:

1.0

Plus de personnel au comptoir serait très utile. J'ai dû attendre 2h30 pour récupérer le camion de location. Pour le retour j'ai dû attendre une autre heure.

Rating:

1.0

Worst place in Canada zero stars Broken trucks Rude workers

Rating:

1.0

Terrible location terrible employees rude unorganized Terrible trucks broken not maintained Dirty office Dirty equipment Never stepping foot here again even if I have no other U-Haul options

Rating:

2.0

Clean the trailer before rent it again. some sheep shit on floor !!! Very bad odor.

Rating:

2.0

The back of the truck smelled like a farm. Not sure if the previous person put cows in there. It was horrible even the person at U-Haul smelled the inside of the back. Gas cap was broken and stuck inside nozzle.

Rating:

1.0

I reserved the truck over 2 weeks ago and i found it without the equipement reserved so i had to wait a hour and be late to the job i was doing to finally tell me 2 furniture dolly are not available so this was the worst ever if they did not have the furniture dolly they should have warned us earlier i gave a notice for over 2 weeks for all of this.. 0/10 if possible

Rating:

5.0

Service qualité exceptionnel Accueil excellent Bravo !

Rating:

1.0

The staff were very rude and unhelpful. They wouldn’t stop to answer questions or help by answering questions we had by just walking right past us. It was one of the worst customer service experiences I have ever had.

Rating:

1.0

Uhault has a fraudulent pricing policy because you never pay the advertised price. Your credit card is always charged an unjustified surcharge without your consent.

Rating:

4.0

We waited for the seller for a long time.

Rating:

1.0

On Friday May 22 I was told I can leave the rental truck in the parking lot, the employee specifically parked it for me in another area and said can return after closing hours to pickup the truck. Upon my return the rental truck was blocked by another vehicle and I was not able to get out of the parking lot.This inconvenience costed me $800 because I was not able to make a delivery that night. I had to return back to the location at 7am the following morning.

Rating:

3.0

well maintained, yes. but it's clean, no. the low staff very busy.

Rating:

1.0

I received a text message saying a representative would call me. Two hours later, no call was received, so I called. I was then told that U-haul had no truck for me even though I reserved 6 weeks before hand. Yes, my pick up and return were asked at two different locations. However, before telling me that they had trucks for pick-up and return at the same place, the person told me that "It was my problem if I didnt read the contract properly". I had to ask if there were trucks available for pick-up and drop off at the same place were available. His customer service was absolutely pitiful and completely unprofessional. It was a complete turn off and I doubt i will use UHaul again. However, the employees at the Pie-IX location, the day of the pick up were absolutely awesome and professionnal. My unsatisfaction is with the call center. The level of customer service was unacceptable from this agent. His condescending attitude and lack of professionalism do not reflect positively on U-Haul

Rating:

3.0

More staff

Rating:

1.0

Serious issues with customer experience and total lack of attention to your customer safety. Long wait all the time, mirrors on van, truck don't adjust well. YOU ARE UHAUL ???