Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage

Rating:

3.0

The truck got me through my 150 km drive, but the overall experience was frustrating. 1. App Check-In & Fuel Discrepancies: For the second time in a row, the Android app cut out before completing the check-in steps. Because of this glitch, I was completely unable to report that the actual fuel level in the tank was lower than what the app expected me to accept. 2. Terrible Cleanliness: The interior condition was unacceptable. The cabin was covered in dust, and the steering wheel was so filthy that I had to stop, buy a box of wet wipes, and use 10 of them just to scrub the grime off. Customers shouldn't have to detail a rental vehicle themselves before hitting the highway. 3. App Checkout Failure: At checkout, the Android app just spun endlessly. I finally had to log in on my spouse's iPhone just to successfully complete the process, as the iOS version seems much more stable. Whether it's a compatibility issue with certain devices or just a buggy Android build, both your vehicle maintenance and your digital experience need serious attention.

Rating:

3.0

I booked a truck for 2pm pickup. But I got the truck at 3:30pm.

Rating:

2.0

U-Haul in general not necessarily the workers of that location … but it’s July 1st. It’s obviously going to be the busiest time, so why not be better prepared? It’s not okay to make customers wait in line for 2 hours until getting the truck - when you reserve it ahead of time. It should be there on the time. I understand waiting maybe a 30 minutes wait but 2 hours is crazy. Leaving your desk and not coming back without any explanation- we were barely given any answers, very vague, all the employees just kept leaving and going in and out. It’s was just a mess and very disorganized. Then I get called the day after saying I didn’t bring back my truck?? Not the greatest service. It’s understandable that it’s busy cause it July 1st but then be better prepared for anything that can happen and have better customer service.

Rating:

1.0

Had to wait 3.5 hrs in line before getting up to the counter, and then being told that my rental trailer wasnt there and that it had not been returned and is 8 days overdue. I had booked this trailer 1 month in advanced in the hopes uhaul would make sure that it would be at the location. But NOPE. What a terrible company to deal with

Rating:

5.0

The equipment was as good as can be, it’s just that the previous renter had damaged it. The location was extremely busy but it was understandable. Everyone there was helpful and I would refer anyone to this location in the future.

Rating:

1.0

I had a reservation for June 28, 2026, at 12:00 PM. I made my reservation online on May 30, 2026, almost a month in advance. In June 28, I arrived half an hour before my reservation time. I waited in line for two hours before reaching the counter. Finally, when I spoke to an agent, he informed me that there were no trucks available! This is truly terrible! When I asked when I might get a truck, he replied that nobody knows, maybe in an hour, maybe in two hours, or more. I could rent a truck when it returned from the previous rental. The manager explained that the reservation is made by the system and the agents are not responsible for this situation. This was a truly terrible situation for me: I booked elevators at two different buildings, asked my friends to help me move, and in the end, I was left without a truck! At 4:00 PM, I finally received a van instead of the 10-foot truck I had ordered. I understand that this is a difficult time for moving, but I thought your company would be more serious about its customers. I had a truly awful experience and I wouldn't recommend U-Haul to anyone in the future.

Rating:

1.0

4h30 wait. Understaffed, app not working so the did the mobile page. No chairs, drinks or food were offered to us for this ezcessive waiting in the heat.

Rating:

1.0

We arrived at 8:45am for our 9am pick up. We received our truck at 12pm! (everybody there had to wait for hours and some people didnt get a truck that they had rented!!!). Absolutely ridiculous lack of organization.

Rating:

1.0

Respect the location reservation. I was suppose to pick the truck in Saint-Jean-sur-Richelieu. I had to pick the truck in ville Lachine for 9 am and receive the truck at 12h30. I had to pay the 4 movers 2 and 1\2 hours to wait.. The day after,I received a phone call to ask me if I bring back the truck.... Not satisfied of your service.

Rating:

1.0

I waited 3h to get the car. The app for check-in was failing. Only one person on the counter. There was no cap on the gas tub and I had to wait 30min more. And I paid extra fee for gas I didn't use. Worse service ever!!

Rating:

1.0

You need more customer service who can speak English and French. Someone that answer calls. All the customer agents in this location very unprofessional! They put you on hold right after they answer the calls and put you on hold for long hours! Bad on communications and wrong informations! Was told $1 per milliege! On the day of pick up the truck they change is $1.95 double the price. Very bad customer service

Rating:

1.0

we waited 4 hours for an existing reservation. Absolutely abysmal experience, this location is run by morons.

Rating:

1.0

Absolutely terrible check-in experience. The app wasn't working at all, and there was only one person working the desk with a line of 25 people. We spent 2 hours stuck in a line that barely moved. Completely unacceptable understaffing and poor service

Rating:

4.0

verry helpful knows his job well 5 stars

Rating:

1.0

On my short time there I saw quite a chaotic situation with tons of problems - They seem unable to meet the workload in terms of staff. Tons of customers waiting in line for hours while 2 employees run around trying to find keys of trucks - As a result everyone gets their truck super late, like an hour to two hour late - People who got told to "skip the line" because they filled the app form had to wait in line to get a key, I was in that line and waited 50 minutes -Every customer is super pissed and employees are rude and out of patience - A customer even tried to cut in line by bribing an employee (gave them 20$), there was a confrontation over that between customers and the staff did not resolve it As another customer in line pointed out, it really felt like we were in a 3rd world country. This experience will mark me as how bad customer service can be. It's really rock bottom

Rating:

1.0

1h plus waiting time to get the rental truck. Staff did not try to accelerate service or explain that the process could go faster through the app. Adding insult to injury , uhaul overcharged me 35 km and the Billling process is not completed. Uhaul truck rental was by far the most stressful part of my moving experience.

Rating:

1.0

We arrange self check, arrive on time for the appointment time, the truck is there, we find the key box, but no keys to be found in the box… We had to spent close to 90 minutes in the office to see an employer who told us they don’t put the keys in the box for self check in pickup. What’s the point of self-check offering? Ridiculous management.

Rating:

2.0

no truck available even tho we had a reservation, rude employee with attitude that does not want to find a solution for us, his collegue helped us 45 minutes later at least, truck not in good condition there was a light saying the breaks needed fuel that poped up while we were on the road

Rating:

1.0

Waited 2 hours in line to pick up our truck. There was one person at the cash and he did not serve anyone for 1 hour. Then his colleague opened a second cash and proceeded to pass people. The first employee managed to process 2 clients in 2 hours. This was the worst service I’ve ever seen.

Rating:

1.0

Incompetent and lazy employee. I showed up and he said he did not have a van for me. Did not try to investigate further. In the end the person returned the van and left the keys in the van so U-Haul did not know the van was returned. But he refused to help beyond telling me there was No van. I waited 3 hours to get the van.

Rating:

1.0

Réservation à 08h00 pour un camion 10" prise de possession à 9h45 , plusieurs personnes dans la même situation

Rating:

2.0

Reçu le camion plus de 40 minutes après heure prévue (même si toutes les données étaient dans l'application). Le premier véhicule était défectueux (porte de chargement ne s'ouvrait pas).

Rating:

3.0

S’´assurer que les véhicules et remorques sont stationnés de manière à faciliter la circulation. S’assurer de remettre au client la Remorque au client à l’heure de sa réservation.

Rating:

1.0

2 hours and half to pick-up the truck!!!!! They charged me for the gas even if I only use the car for 40 miles , didn't took a photo for the truck board, please do or they will charge u

Rating:

1.0

2 hour wait! One clerk on the busiest weekend of the year. Showed up at 8:05 for an 8:30 reservation, the trailer was attached to my car at 10:40.

Rating:

1.0

They overcharged me 27bcad as well I had to wait for 3 hours for getting a car , disgusting

Rating:

1.0

I brought back the truck before my 4 hrs and stiii was charge Full price n also I put the gas at full and still was church full price so explain why charge the extra hours if I did not use it

Rating:

3.0

La réservation que j'avais placé depuis 3 mois a été annulée la journée avant mon déménagement a cause que je raportait le camion a un endroit différent. Mon camion a été donnée a une dame qui avait réservé une semaine avant la date mais qui ramenait le camion au même endroit. Imaginez le stress que ça peut causer la veille d'un déménagement quand toi et tes amis on prit congé et que tu doit payer 350$ de frais pour réserver l'ascenseur dans ton immeuble et que le prochain disponible spot est dans 3 semaines. J'ai du refaire 3h de route pour ramener le camion le lendemain à Montréal car c'était la seule façon qu'on me loue un camion . Avant de déplacer ou annuler une réservation, vous devriez vraiment contacter les clients pour connaître les repercussion sur le déplacement ou l'annulation de leur réservation. Aussi, vois devriez donner priorité aux gens qui réserve en premier et ne pas transférer leur camion a des réservation faites après eux. Heureusement, le personnel de la succursale Montréal Ouest étaient tous des gens géniaux et ils nous ont aider avec le problème et mon créditer 200$ sur mon coût total. Je remercie le jeune homme qui nous a aider.

Rating:

5.0

azziz was so nice and made the whole experience easy and time efficient

Rating:

3.0

Basically I am not happy with the invoice service.

Rating:

4.0

When I entered the U-Haul office the two attendant's were already busy with one client each, however they did not acknowledge my presence. No smiles, no "we will be with you in a moment" at a certain moment the two clercks were talking with eachother about non related work subjects, they were clearly not in any hurry to serve me. After 15 minutes another employee walked in and acknowledged me with a smile. This is not my first time using the U-Haul services and it seems that they are never in a hurry or happy to see me nor serve me. I think that customer-employee professionalism needs to be instilled.

Rating:

3.0

Well, first of all they seemed to be very low staffed - only 2 persons for like 15 customers. We waited an hour to get our truck, and luckily it was ok. Two persons in front of us were waiting for 1.5 to 2.5 hours because their trucks didnt exist. Also, when I brang the truck back, it was after opening hours and I was told to go through the back alley so that the camera could see my plate, but the 10 persons before me chose to park their trucks in the alley... So I guess the return parameters were not explained very well...

Rating:

1.0

Same as previous comment, but at dropoff, because of the issue with the contract, I was assured I would get a phone call from a manager to discuss the contract before any charge was made to discuss the issues. Instead I just get an email receipt with additional charges and no phone call. I will never be using uhaul again and I will be telling everyone I know to use enterprise or other options.

Rating:

1.0

Tu prends une réservation tu arrivé y a pas de camion

Rating:

2.0

The woman was really rude to us. The client service could have be better

Rating:

2.0

Ça prit 1h30 pour obtenir les clés

Rating:

1.0

Je ne recommanderai jamais uhaul Dernière fois que je travaille avec vous Je voulais une remorque fermée J’ai eu une remorque ouverte Il a plu toute la journée J’ai du attendre 2 heures avant d’apprendre que ma remorque n’était pas là Le système a planté Impossible de payer en comptant Revoyez vos processus

Rating:

1.0

We reserved a truck a month ago, and went for contact less pick up. Showed up at the location, was told the system was down and that that they’ve just been handing off trucks on a first come first serve basis. So there was no more 15 foot trucks available and they charged my credit card even though we had never received a truck. Had to call customer service for a refund and compensation. Very frustrating, and inconvenient for our moving day.

Rating:

3.0

The employee was rude and unhelpful. The signing in process was much longer than the other U-Haul I usually go to and I just left there stressed.

Rating:

5.0

Keep up the good work

Rating:

1.0

We arrived 10 minutes before opening in anticipation that there would be many people racing to collect their rentals for they busy moving season. Pleasantly surprised, the doors were open and we entered to collect our rental. We were sternly told by the workers that they would not serve us before 7:00 a.m. We awkwardly stood there for ten minutes, waiting for the clock to strike 7:00. When finally served, the kiosk wasn't working correctly as the credit card machine wasn't correctly seated in its port. While staring at us waiting for their shift to start, they could have ensured that the machine was working correctly in anticipation of the rush.

Rating:

5.0

Thanks you

Rating:

5.0

First time going to U-Haul and definitely won't be the last. Great team over there, very friendly, and equipment is well maintained.

Rating:

1.0

Asked if I had anything else to do, confirmed that the drop off location was okay and wouldn’t be charged extra for the change since it was offered by the system. The manager of this location confirmed with was fine and no extra charges would apply. Arrived home 20 minutes later and was charged an extra 101$. The employees and manager were terrible.

Rating:

5.0

Nothing great staff great price don't change anything

Rating:

4.0

trailer and accessories available on time and in working condition, contract and costs as advertised, well done

Rating:

5.0

Staff were confused and wrote the wrong name on my storage contract. I was charged another month of storage when I spoke to several people about cancelling my storage contract. I'm never using U-haul again if possible.

Rating:

2.0

There was a single employee on a busy rainy Saturday morning, and he was clearly overwhelmed by the volume of clients. It took over an hour just to pick up the vehicle, delaying the start of our move significantly. It is mind boggling that this location did not deem it wise to provide more staff on such a busy day.

Rating:

1.0

Not enough staff resulting in a 30 min wait.

Rating:

4.0

My rental was on Saturday morning, however, be careful to manage the flow to limit waiting time in the line.

Rating:

1.0

Waited 1:30 in line to get my trailer. There was only one employee in peak season. Because of that, I did not have time to accomplish everything I had planned with the trailer.

Rating:

3.0

The wait time to pick up the vehicle was over an hour. We arrived before the schedule time, yet the wait was still long. It threw off our timing for the day.

Rating:

1.0

I had to wait 2 hours to pick up my rental. I came at 8h45, left at 10h45. There was only one guy, doing whatever he could to help customers. the line was piling up, at least 20 customers waiting. I understand that we were Saturday but they could have had at least 2 people to register people. The second guy (general manager) showed up at 10h30! When I complained, he didn't seem to understand why and didn't even care I think VERY BAD EXPERIENCE, NEVER AGAIN WILL I RENT FROM THIS LOCATION!!

Rating:

5.0

My first experience with U-Haul was extremely disappointing. I reserved a storage unit with specific dimensions, only to be told upon arrival that the unit was unavailable. I don't understand why your system allowed me to reserve a unit that wasn't actually available, sent me an email confirming the reservation, or why I wasn't notified before arriving. The only alternative offered was a smaller unit at a higher price, and I was expected to pay the difference. It's unreasonable that your company's inability to provide the reserved unit became my financial burden. Because I had already arrived with movers who charge by the hour, I had no choice but to proceed. The process of creating a new contract for the smaller unit took an additional 30–45 minutes, resulting in extra moving costs while my movers waited. The only positive aspect of the experience was the moving team, who managed to fit all of my belongings into the smaller unit. Otherwise, the entire situation was a frustrating waste of time and money caused by poor inventory management and communication.

Rating:

4.0

Service rapide et courtois

Rating:

5.0

The employee in charge of the counter was customer driven, I had a great experience.

Rating:

2.0

Less than 24 hours before, my reservation was changed. Also, i had chosen the app employe free option - got there at 8, it didnt work because the keys were inside. Had to wait for employe at 9:25 because they were late.

Rating:

5.0

Tout s'est très bien passé

Rating:

3.0

There was an issue at pickup time - more than 20 people waiting in line and just one employee on-site doing his best. It took more than an hour to get my keys even with online app check in. I was charged extra for gas, even if I returned it at the same level we got it

Rating:

2.0

The guys from the front desk were looking overwhelmed, complaining loud about some customers that hadn't sent the trucks back on time, and looking very frustrated making the service runs slower. Also I paid for mattresses and the carts for the furnitures but whenever I opened the back of the truck there was nothing there. I didn't wanna come back to the deposit so I didn't use those tools but paid for it.

Rating:

1.0

First of all we had a reservation for Sunday 12:45pm for a 10 feet truck, when we arrived they told us that there was no truck even if we have made a reservation, they said there is only a 20 feet truck, so we ask if we can get it for the price of the 10feet because that was our reservation and that’s what we need, they said that it was impossible and even ask in front of us the other customers « who want a 20 feet truck » like we were crazy for thinking that, so we had to wait at least 1hour and half to have 15feet with the price of a 15 feet even if we reserved a 10 feet. The truck was clean and well maintained but that service just ruined the whole experience.

Rating:

3.0

On m’avait conseillé d’acheter des km supplémentaires lors de la réservation à Montréal car ce serait moins chers que devoir les payer après et que les km excédentaires que j’achetais me seraient remboursés lors du retour du camion si non utilisés. Malheureusement quand j’ai retourné le camion, on m’a dit qu’on ne pouvait pas me rembourser ces km de trop que j’avais acheté.

Rating:

1.0

Very slow service and had to wait almost 1 hour in line with rude attendants who treat customers poorly with attitude and 0 customer service. One of the worst customer service ever

Rating:

1.0

Staff is horrible as usual

Rating:

3.0

The app is not usefull at all at this location, it kept bugging and not completing the onboarding nor the return of the truck. Thank fully the counter was staffed.

Rating:

1.0

My experience with Uhaul was one of the worst experience I've had with any company. Reservation a month before was fine. This is the last part that will be easy. I'm moving from Montreal to Magog so 2 days before move, drove my car to Magog to have my car there. I did this because I could reserved a truck accross the street from my appartment. I can see the truck everyday so I have no way to suspecting any trouble. A few days before, I downloaded the app to be able to pick up my truck. Tried longing it for 3 days, everytime I got a message saying ''Oops something went wrong, try again a bit later''. Didn't make to much of it. 24h hours before move I was in Magog getting ready to come back by bus for my move. 7am!!!!! I get a text someone will call you. Why would you text someone at 7am??? I get a call at 8am (so lost an hour of sleep for nothing). I answer the woman on the phone tells me of the bat, ''Ok closest truck available is in Ste-Catherine.'' Ste Catherine is accross the Mercier Bridge at peak rush hour and I have no car. This is impossible for me. I made all my arrangements for my move based on truck is a 1 min walk away. I cannot go and get the truck in the morning. Her answer is ''Ok, well we will cancel your reservation and give you 50$...'' I can't even describe to you how insulting this was to hear. Of course, I can't cancel, I have to move, I have no option. She also tells me ''This location has a truck that cannot move for one way trips.'' So this mean that at the moment of my reservation, UHaul knew my reservation was impossible and still let me do it and believe for a month that I was ok. Again, made all my plans with this in mind. Again arrogant woman goes ''Reservation are not guaranteed until we call'' You know what, it's true if you click on 4 different links you can find at some point that reservation is not guaranteed, on main page, there is no indication for that. You who are reading this. Do you take 2 hours of your time to read all the fine print of every reservation you make. This is what pisses me off the most. It could of all been fixed by a few lines of code. Block my reservation. Put in big red letters on my reservation page, reservation is not guaranteed, whatever.... Letting client think that all is good, when it was known that it was impossible. That is such a disrespect for your clients. I asked her to call me back in 10 min that I would try and do arrangement. Had to call my helpers, ask them to come 30 min later. Found another location that I could uber (extra charge for me). Again in rush hour but at least not crossing the bridge. 45 min later she hasn't called me back. Asked for a call back. The guy there was nice, transfered me to right place. Ended up on, what I think the same woman. Finished the reservation by changing pick up time. Then very politelly asked to talk to a manager. She tells me she will transfert me and then disconnected me. Called 2 more times to try and talk to manager. First one, when she asked why, told me that my location reservation problem is a very common issue (again, why have you not fixed this in your programing?!?!). She transferes me, again disconnected. Call again, this time he transfers me to custemer service, he hears my story, transfers me and this time to go further, I need to put in employee code. At this point just gave up. Next morning I go and get my truck in big rain. I have to wait a while because all 3 custemers in front of me are having trouble. Get my reservation done, girl tells me truck is by the wall or right up the hill. Perfect I go out, carrying to bundles of blanckets. Look for the truck, go around twice carrying my bundles (try carrying two of them in the rain), my truck is not there. I go back in. We end up finding the truck at the end of the storage courtyard, bin opened and trailer still attached. So there is no way this truck was cleaned and inspected. But at this point, I don't have time., She unpins the trailer while I run back for the blanckets I had dropped. Get in the truck, start moving to try and turn it around (because it was stuck in a dead end), right off the bat, I hear and exploding sound. Someone had placed a flower pot right in front of the wheel. No damage, I just left and did my move. Let me tell you this was a very bad start of my day. On a stressfull moving day, did not need to deal with this experience that was 100% caused by your company's neglect.

Rating:

2.0

20 minutes avant ma location, vous avez changé l’endroit pour récupérer le camion. Le service n’est pas à la hauteur. J’ai tout fait sur l’application pour éviter la file et j’ai tout de même attendu 20 minutes avant de recevoir ma clé. Au retour j’ai moi meme pris les photos, payé par Internet et les employés ont eu l’audace de me dire Que je n’avais pas laissé le camion au bon endroit. Alors qu’ils étaient 3 derrière le comptoir. Nous faisons donc tout par nous même et même si c’est le cas, les employés semblent peu reconnaissants et chialent contre les clients. Il me semble que de prendre les photos, stationner le camion, faire le paiement fait partie de leur travail.

Rating:

3.0

The estimated amount of gas in the tank was less than stated on the receipt. I did not realize as my husband was driving and did not think to ask him to verify. As a result, we were charged for gas that wasn’t actually in the tank when we rented. As we did not have a photo, we paid. But, not cool

Rating:

5.0

grreat service

Rating:

5.0

Ça fait longtemps que je vais à cette endroit et c’est la première fois que je suis reçu avec sourire courtoisie et dévouement.meme que j’étais rendu à l’extérieur pour m’en aller car je n’avais rien trouver et la personne responsable est sorti pour me suggérer la solution et enfin faire ma location. Merci

Rating:

5.0

Lady who helped me was great!

Rating:

5.0

A cause du traffic aux heures de pointe, à éviter le secteur sinon très facilement accessible Personnel très courtois et serviable

Rating:

4.0

I have had some type of locker at this facility for about 10 years. I have seen a lot of staff go through this location. Most staff have been polite, helpful and provided good service. I find the present team very good, they were nice, kind, helpful, and we're doing their very best with the tools and knowledge they had. Several people went out of their way to be helpful and assist me in moving out, arranging u boxes etc... They are greatly appreciated. The manager in particular Yousra went out of her way to help above and beyond on several occasions. There has been some improvement overall in the areas that have been lacking in the past, but there is still need for better support for the staff to be able to do their jobs better. 1. It is still very difficult to reach an actual person at the office, and speak with someone if you have an actual concern that is relevant to that location. I know the staff are vety busy, and it is difficult to respond at times, but leaving messages also rarely results in a response. It took over 1 year to have an issue resolved that included compensation from insurance due to damage from an air conditioner leaking inside my locker. I was pleased with the quick and immediate response from the employee on duty when it was discovered and it happened, but the follow up to place the insurance claim and be compensated took over a year, with no one at the store knowing anything about the process, and great difficulty in connecting with management to get it remedied. I am glad it was finally completed but it took far too many " lost calls" in the process. 2. The high turnover of staff has been problematic from the start. Employees often only being there long enough for a long term storage renter to learn their name to be changed again. Each new staff member having to learn the process at the customer's expense. I am hoping that this present crew will be around for a while they seem.very good. 3. Please make sure your employees are given the proper knowledge of how the U Box system works, how customer's can communicate with UHaul when the packing is complete, be able to explain the process to clients. Everyone went out of their way to help but unfortunately they were not sure of what the answers were to my questions and after I was waiting on hold for 45 min. , they helped the best they could, which was much appreciated. There needs to be a more effective and easier way to communicate with management and other UHaul departments. 4. Although I do understand the reasoning behind the limited access hours to the indoor storage facility, I was very disappointed that this had been changed. I had originally paid extra to have extended access to the indoor facility which made things much easier to access my locker during evenings and holidays. Now that this service is no longer available, I found it more challenging to complete my tasks within the alloted time.

Rating:

5.0

J’ai très apprécié

Rating:

5.0

Professional, courteous, friendly.

Rating:

5.0

Pas des commentaires

Rating:

3.0

there was the one instance where the strap on the door snapped off and hit me in the face and scratched my glasses. I brought it to the office and spoke to the clerk. He took my information and said someone would get back to me and the strap would be repaired right away. I never received any communication nor was the strap repaired. then I received a letter that the rates were going up.

Rating:

5.0

Good service thank you

Rating:

5.0

Good °Service

Rating:

4.0

My experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.

Rating:

3.0

my storage door was broken for months and was never fixed…. the employees said they had escalated the case to the person that needed to fix it and never got a response … I could never lift it myself so i always had to bring someone with me

Rating:

4.0

Excellent service, great location, locker easily accessible. My only negative comment is a few items (upholstered chair, blankets) were in terrible condition as they were completely covered in rat poop, obviously ruining them. If not for that, would have been 5 stars

Rating:

4.0

It would be important to advise ppl in advance when you decide to raise the fee.

Rating:

5.0

Daniel was friendly and very helpful. A great experience.

Rating:

4.0

Il y avait des excréments de souris dans mon unité.

Rating:

5.0

Very clean, very good service. Easy access.

Rating:

5.0

Great experience

Rating:

5.0

Très pro! Je suis très satisfait! Grand merci!

Rating:

2.0

Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...

Rating:

3.0

Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)

Rating:

3.0

Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.

Rating:

3.0

Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.

Rating:

4.0

Great service great helpful staff

Rating:

1.0

This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

Rating:

5.0

Excellent

Rating:

5.0

Very satisfied-and courtepus and helpful personnel

Rating:

5.0

Highly recommended

Rating:

5.0

Thank you for your wonderful service!

Rating:

5.0

Excellent service from the manager

Rating:

4.0

There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

Rating:

5.0

All good, thanks!