Customer Reviews for U-Haul of Concord

Rating:

4.0

Oil or replace the padlock on the rear of the truck, fix the right turn signal and attach the dash under panel so that it's not in the way of the brake release.

Rating:

2.0

Vehicle was older with over 150,000 miles. Truck exterior was damaged, interior fairly worn. Key complaint here was cost of gas. I transported a light load which was half a truck for the 10' panel van, nothing really heavy. My total distance driven was 31 miles. I added four gallons of gas before returning the truck and was still charged for an additional 3 gallons of gas. Something is not right if a U-Haul truck is only getting 4.4 miles a gallon (31 miles/7 gallons of gas). What can be improved? Not overcharging a customer for gas or fix your fuel gauge.

Rating:

5.0

All people who helped me were very nice, friendly and professional.

Rating:

5.0

This Uhaul saved my bacon.... I originally reserved my trailer for pickup at San Mateo for a one way trip back to Reno, NV. I was staying in Walnut Creek Saturday night, drove 4 hours with traffic down Saturday afternoon and received a notification 3 hours into the drive that my reservation was cancelled and that I should reschedule my reservation... I called U-haul trying to find a solution, informed them of where I was staying and the first gentleman I got ahold of said my reservation was a "request" for a trailer. He could not find a solution. I called a second time, they person could not find a solution and said no trailers were available. I called a third time and that person said there was a trailer available in Concord, 20 minutes away from Walnut Creek. Receiving a notification the night before you are supposed to pickup a trailer or truck that it is now not available, and that you need to reschedule, is beyond stressful...

Rating:

1.0

Bad customer service

Rating:

2.0

The counter representative appeared distracted and not wanting to be there. He was in a hurry (my wife and I were the only customers there -7:15 am). The rental keys were handed to me and I was told the truck was outside. No walk-around inspection or offer to explain how truck equipment worked with the representative was offered. The inside cab of the truck was free of trash, but it was obvious the dashboard, steering wheel and seats had not been wiped down/cleaned. I have rented from the Concord center before and I was disappointed with the start of this transaction. The truck and rented equipment worked just fine. Please improve on customer service (customer engagement) and cleaning the truck cabs.

Rating:

2.0

The location had no Dollys of any type available even though I reserved one through my reservation. The vehicle also had a check engine light on.

Rating:

5.0

The lines were very long but a very nice African American took care of me while I was in line and was able to get into my rental within 15 minutes. He was a rockstar!!

Rating:

3.0

Understaffing results in long wait times to complete paperwork and get equipment. It's impossible to get equipment here in less than 45 mins.

Rating:

5.0

Front desk people are not very personable. They can try to be more “people” persons. Not rude or anything, just lacking friendly or accommodating personality.

Rating:

2.0

I always expect delays when using U-hual, but I did not expect to wait an hour for my equipment. We did all of the check-in steps on the app before showing up and still somehow we had to do it again in person. The guy helping us had way too much on his plate with propane fills and a full line of people and of course the equipment was not checked in so he had to physically go search for it in the yard. Eventually a second person came, but that did not help much as the system kept having issues on both computers. U-hual needs to support their workers and improve the software and systems they use daily.

Rating:

5.0

Outstanding experience at the U-Haul on Monument! They introduced me to their self-dispatch service, and honestly, it’s a lifesaver. I’ve now used it for both pickup and drop-off, and it made the whole process quick and easy. Even though their customer service is already great, this takes it to another level. I’ll definitely be using this method from now on. I’ll be back soon ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

When I arrived, I was greeted by Monica, who was very friendly and got the trailer off my truck so fast it was impressive. I had a quick question, and she introduced me to the manager, Brody, who was also very friendly and helpful. I wouldn’t hesitate to return to this location. Overall, it was a very pleasant experience.

Rating:

5.0

Great service for a busy Saturday morning the Brodee an his crew have it running like a well oil machine

Rating:

1.0

Customer service was really bad, when I dropped off the truck , i called the place I picked truck off to tell them were I dropped off ,truck no one was there. They had me waiting for over 30 min . So I hung up . Service at Monument is sad !

Rating:

5.0

Staff was friendly and accommodating

Rating:

4.0

Only one front desk person on a busy Saturday morning. Should at least have two. Line got pretty long. Otherwise smooth.

Rating:

5.0

This is the place where I always like to rent the vehicle s.. thanks

Rating:

5.0

The trailer was in great shape, plus it had brand new tires. Very well maintained.

Rating:

5.0

Broady at U-Haul was absolutely amazing! He went above and beyond to help us during our move and made the whole process so much easier. His professionalism, kindness, and willingness to step in wherever needed did not go unnoticed. Moving can be stressful, but Broady truly made a difference for our family. Thank you for being great—we really appreciate you!

Rating:

5.0

Keep up the amazing work every time I rent here the whole staff is on point and delivers consistently great service. I rent quite often and it’s always a smooth, professional experience.

Rating:

5.0

Good service overall. The only suggestion would be to add more staff during busy evening hours, as there were many truck returns at once. Monique and Ashlee handled the rush well despite the high volume.”

Rating:

5.0

Overall, I had a great experience. No complaints at all staff greeted me with a smile right away, even with everything going on out front. The vehicle was well maintained, clean, and had no issues throughout my rental. Appreciate the solid service.

Rating:

5.0

From the moment I arrived, the representative made me feel like a valued customer. The van I received was brand new and in excellent condition. Brodee was extremely knowledgeable about the products and provided outstanding service throughout the entire process. It’s clear why he’s in a management position he truly sets the standard for great leadership. Keep up the excellent work

Rating:

5.0

My rental experience was excellent. The truck was clean, and despite this being a very busy location, the team handled everything smoothly and professionally. It’s easy to see why they stay busy great service all around.⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Drop off was easy fast great service uhaul of concord will be my new uhaul also be back for propane thanks Monica she was very welcoming

Rating:

4.0

Couldn’t verify mileage on the truck because of a maintenance message on the display regarding tire pressure, but everything else was good otherwise.

Rating:

2.0

Bad attitude. I found the trailor ball still connected to my car after the trailor was remove d. When I rented the trailor it was put on the car. I was not charged for it. I thought it came with the trailor rental. Apparently it is an extra purchase. I did not purchase it. I called uhaul and was told to keep it. The female at the Monument uhaul had an ugly attitude

Rating:

2.0

Mobile method was terrible waste of time and slow

Rating:

1.0

Absolutely horrible experience. First off there is no cell service at this location which is no fault of yours but the representative also indicated no WiFi access. I find that strange as you all prompt for mobile check in, there is no option for guest WiFi. So I wasn’t able to redeem vehicle by myself I had to get assistance from young Gen Z kid who was EXTREMELY disrespectful and negilgent not only to me but your equipment as well.

Rating:

1.0

See above. This review is for UHaul of Concird, not U-Haul of Santa Rosa where I actually dropped off.

Rating:

2.0

Train and/or develop customer service training for the gentleman at the front desk with long wavy hair. He displayed terrible customer service. No greeting, speaking to customers snarky & you just generally get the sense that he doesn’t like his job nor wants to be there.

Rating:

5.0

Nice staff… clean vehicles… I’m a repeat customer of U-Haul. Thx again… concord staff is exceptionally friendly and easy to deal with… it’s always a great experience for me with fast check ins and fast check outs… thx again Doug

Rating:

5.0

The kid with the long hair should be more customer friendly and helpful and the assistant manager needs to learn how to talk to people she was extremely unhelpful and unprofessional.

Rating:

2.0

The young man behind the counter at the Concord location should not be in customer service position since he obviously doesn’t know what that means. The engine light in the truck was on.

Rating:

5.0

5 star all around vehicle was nice and clean drove great the rep who help me was top tier

Rating:

5.0

The service was amazing! I really appreciated how understanding the staff was—it’s clear they genuinely love what they do. My move ended up taking longer than expected, but they reassured me it was no problem and were more than willing to help me extend my drop-off time. Thank you all for the excellent experience—I’ll definitely be back!

Rating:

5.0

Already referred to a friend who has a catering business thank you all

Rating:

5.0

No, everything went fine.

Rating:

1.0

The guy at the desk was terrible, he hates his job and made my experience the worse. No customer service at al. Never give this location or uhal for that matter

Rating:

5.0

smooth drop off, thank you

Rating:

1.0

I rented a van for 4 hours and drove from Concord to San Ramon, and they charged me $150.

Rating:

3.0

Too many homeless people hanging out at this location. My wife was scared to drive in

Rating:

5.0

Great improvements to this location in the past few years.

Rating:

2.0

No good customer service

Rating:

3.0

Truck was on empty Engine light on Drove horribly

Rating:

5.0

All good so far

Rating:

3.0

None of the equipment I paid for was in the back of the truck, which made moving extensively harder

Rating:

5.0

Good

Rating:

5.0

From my experience…not much. Great job.

Rating:

5.0

Beautiful,easy and practical

Rating:

5.0

Customer service was amazing!

Rating:

5.0

10/10 Exllent

Rating:

5.0

The best service everything was great 😊 I picked up from concord location She supper sweet kind helpful she care about client Thank you she deserve recommendation :)

Rating:

5.0

Everything was great 👍

Rating:

3.0

Not enough help to service customers, especially on a Monday morning. Only 1 person serving customers. Line was more than persons long

Rating:

1.0

No running lights nore trailer breaks

Rating:

2.0

There were not enough staff to handle the amount of business. There was some disorganization as well. I was given a truck that was inaccessible and had to go back and switch.

Rating:

5.0

All good

Rating:

3.0

Customer service was subpar, I had reserved a large appliance dolly, they said its first come first serve, even though I had reserved it prior to my arrival. The long haired guy behind the counter had the worst attitude. When I came to return the u hual , I handed him my keys and he said “ you’re all set”. I asked for a receipt and he was visibly annoyed and said “ well you’re gonna have to wait now” he was more interested in finishing his food in a microwaveable bowl then helping the guy in front of me

Rating:

3.0

Pleasant and professional Pick up but rude during drop off.

Rating:

5.0

Great staff, exceptional service as compared to other locations that I've used.

Rating:

5.0

Thank you for squeezing us in! The best staff.

Rating:

5.0

Thank you have a nice day

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.