Customer Reviews for U-Haul of Farmington Hills

Rating:

5.0

When we walked in we were greeted with a friendly, professional and knowledgeable young lady. Both the check in and check out process was simple and quick.

Rating:

5.0

The location was closed, but the mobile dropoff process was clear & easy.

Rating:

4.0

Rented a 6x12 trailer that was cleaned and maintained. Good selection packing material . Only concern I had was no trailer tongue lift jack to raise up to the truck trailer ball. There no way physical way to lift the tongue off the truck hitch or ground when fully loaded. Even empty curb weight was difficult. I had to carry a small hydraulic jack with me. It’s a small cost to add for the customer convenience

Rating:

1.0

"Abysmal customer service and completely disorganized operations. Pickup: Arrived for a 10 AM reservation to an empty store. A note instructed me to use a walkie-talkie that barely worked. When a staff member finally wandered in, I expressed frustration about the wait. Instead of assisting me or apologizing for the absence, she spent the interaction repeatedly calling me 'rude.' I was frustrated not rude. Train your people. Drop-off: I waited at a sign explicitly stating 'Wait here and someone will be with you.' Eventually, an employee came out only to tell me I was supposed to go inside. Update your signage and train your staff. I will never rent from this location again."

Rating:

5.0

Fast in and out

Rating:

1.0

The lady i returned the U-Haul too was super rude, the first time i went in the lady at the desk was yelling at another customer and had to bring the manager out. Multiple people with reservations couldn’t hear their trucks. Absolutely terrible staff and service.

Rating:

5.0

The service staff saved my day! The movers (through uhal canceled) but he reached out and got some help for me. A true Godsend- couldn't be more greatful! He went above and beyond - i believe he is the manager i didnt get his name in the midst of my ordeal.

Rating:

5.0

The customer service was very nice, knowledgeable, and helpful!

Rating:

2.0

The woman that initially was at the counter does not know the law, was rude and made a racist comment about black and white. She was black and I am white. I will NEVER go to this location again. The only reason I gave 2 stars is because the older gentleman that did the return when we came back with the van was very professional and polite. I reserved a van. I had to request a duplicate drivers license due to mine being damaged. I took my passport, my passport ID card and the documentation that clearly states I have a valid drivers license. I checked with the State of Michigan prior to my arrival and they said it's as legitimate as the actual card you get and just bring my passport with me for the photo. She wouldn't even look at it. I was there helping a friend move down the street and paid for the rental.

Rating:

4.0

Taeron was an excellent rep and was very patient with me.z

Rating:

3.0

Service was mediocre. Windshield had a large crack.

Rating:

1.0

Rude business worker, she didn't five us enough information and led us to be stressed latter

Rating:

1.0

The girl behind the counter was very rude and screamed at me and threatened to call the police. She needs Goode Customer Service training

Rating:

3.0

Long wait times.

Rating:

5.0

This location is excellent. HOWEVER, UHaul scheduling is HORRIBLE. They called me the night before the move the next morning to say the truck was not available and that I had to drive 40 miles away to pick another truck. The agent was a real Karen and was snippy, callous, and someone who desperately does not need to be in customer service. UHaul overbooks and tries to make the customer absorb their lack of performance. I WILL NOT go to UHaul in the future if absolutely possible and always understand they probably won't deliver.

Rating:

1.0

I was charged for 2 gallons of gas even though I filled the gas to the level I was supposed to

Rating:

5.0

Nothing

Rating:

5.0

Thanks for everything

Rating:

5.0

It was a great experience with U haul service. The response was very quick from the road assistance team. I am very happy and satisfied with the service.

Rating:

4.0

The truck was in good working order, but I was disappointed by two things, 1) the truck had no rear view camera 2) the truck did not have cruise control. Your direct competitor Penske provides those very helpful features on equivalent trucks.

Rating:

1.0

The trucks front end was very loose and out of alignment. The brakes were very slow. The exterior was dented, faded decals, and rims were rusted. The truck had over 168K miles and should not be on the road. The most frustrating part was being given this van when two much newer, nicer options were available in the next pickup lane. Very disappointing that the local team didn’t set me up with the newer safer choice.

Rating:

3.0

You advertise $20 for a 4 hour truck, yet I paid $70. That’s misleading and particularly horrible in today’s economy. I even filled the gas tank higher than it was when I picked it up, and got charged $11 more dollars for returning it 10 minutes late. Gross!! I want some money back.

Rating:

5.0

James and Nathan at Destination were professional and great, and the guys in MI were average. Overall, good experience except your billing methodology is very confusing.

Rating:

3.0

This drop off location was nice and had a lot of space. However, I don't believe they have proper signage for equipment drop off. I was in the lot where all the U-Hauls were however I had to go around through a check-in point where I was told I could just leave the keys in the door. I think it would have made more sense if I just let them know I was dropping it off and handed them the keys, considering it was during business hours. But they were very nice either way

Rating:

1.0

Poor customer service

Rating:

5.0

Kenyon is awesome

Rating:

1.0

See above

Rating:

2.0

The app did not have my reservation. Customer service and the team at pickup location were helpful but poor wifi complicated pickup and drop off significantly. I was overcharged for rental. I returned 1 hour early and was charged $20 more than planned.

Rating:

5.0

The equipment was clean, but needs to be inspected for vibrations/wobbling while be towed.

Rating:

5.0

I was very satisfied with the service and the personnel the van was clean and full of gas instructions were clear for picking up and dropping off the van personnel was very accommodating and professional

Rating:

5.0

Ningún problema

Rating:

1.0

Terrible customer service. When I arrived to pick up my reservation, the U-Haul service person answered the phone and instead of having them hold, made me wait. When I was directed to meet them in the back, I had to wait on the employee to blow out the back of rental truck and had to ask to be helped to my trailer. Upon return, the same attendant refused to give me instructions on how to return the trailer and get my receipt.

Rating:

5.0

Friendly

Rating:

5.0

Everything was handled promptly and with great attention to detail. I’m very satisfied with the overall experience.

Rating:

1.0

Left with the truck with the fuel light on. Drove 16 miles round trip and was informed that I was responsible for filling it to a quarter tank. There is no way 16 miles should cost me $50. That is absurd.

Rating:

3.0

Explain gas policy better .

Rating:

1.0

I’am so disappointed with this u-Haul company I felt like we were overcharge for unnecessary fees that should not be charged for??😠

Rating:

4.0

I would also like to submit a separate complaint regarding the Wixom location. When I made my reservation, I selected the Wixom location as my drop-off site. My reservation was scheduled from 11:00 AM on July 3 to 11:00 AM on July 4, and I picked up the truck according to that reservation. However, a few hours after picking up the truck, I received a text message from the Wixom location stating that I had to return the truck by 5:00 PM on July 3 because the location was closing at that time and would be closed on July 4. The message also indicated that I could be charged additional fees if the truck was not returned by the revised deadline. I believe this was very unfair. If a location cannot accommodate the drop-off time shown on the confirmed reservation, customers should be informed before they pick up the vehicle, not several hours afterward. This last-minute change caused significant stress and disruption during our move, as we had planned our entire schedule based on the reservation that U-Haul had confirmed. I hope you will review this issue and take steps to prevent other customers from experiencing the same situation.

Rating:

5.0

This location is well managed! The store manager is dedicated to providing excellent service to his customers as well as leadership to his team!

Rating:

4.0

No issues.

Rating:

5.0

Very easy to drop off equipment. Staff was very helpful and responsive to my needs.

Rating:

5.0

Easy to drop off and return equipment. Staff was prompt and helpful.

Rating:

3.0

The truck only had a quarter tank of gasoline the change engine oil light was on, the interior was dirty on the floor and the passenger seat.

Rating:

4.0

There was no service, hard to navigate the app for delivery check out.

Rating:

5.0

Quick, fluid

Rating:

4.0

I reserved online but was never contacted to say that the online after hours pick up wasn’t set up and I would have to go during their operating hours.

Rating:

5.0

The local U-Haul location on Grand River in Farmington Hills is fantastic. They have clearly marked parking spots and a good flow to drive the trucks to the streeet and to return the trucks. The staff is super friendly and helpful. I will certainly rent from this location in the next few months for additional moving needs.

Rating:

2.0

New cars and truck are complicated. I wish the agent could have spared 5 minutes to show me how to turn the rear camera on. Yes I could have gone back in the building, chased him down, been told "just a minute' and eventually gotten somebody to walk back out to show me. But that would have taken another 15 minutes to get somebody back out here to show me out YOUR equipment works. I opted not to do that because I know if I'd showed up 15 minutes late the computer would have charged me for another day and humans couldn't fix it. . And yeah, I really did need that camera. . Everything else was great.

Rating:

5.0

Great staff - willingness to help with getting equipment ready and turning in. Very pleasant and friendly to work with.

Rating:

4.0

Simple and easy drop off plenty of space. No issues on the return side of the rental.

Rating:

1.0

Extremely rude customer service

Rating:

5.0

I has a great experience with the associates at the Farmington U Haul.

Rating:

5.0

Service and management were top notch

Rating:

5.0

Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.

Rating:

5.0

We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.

Rating:

5.0

Your customer service has been awesome

Rating:

4.0

Delivery charges seemed high for a delivering to my home

Rating:

5.0

I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!

Rating:

5.0

Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!

Rating:

5.0

Thank you.

Rating:

5.0

Bobby is great to work with. Good communication the whole way. Thank you!

Rating:

3.0

I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.

Rating:

5.0

Thank you! Your team did an excellent job

Rating:

5.0

Convenient, keeps you informed, no problems, friendly staff.

Rating:

1.0

I got robbed by ur moving helpers I will never do business with U-Haul again

Rating:

5.0

The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Thanks!

Rating:

5.0

I never visited the facility. I had U-Boxes stored at facility.

Rating:

5.0

I had a great experience from pick up to drop off of my U-Box!

Rating:

5.0

Good job

Rating:

5.0

The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service

Rating:

4.0

Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.

Rating:

5.0

Pick-up person was very accomodating

Rating:

4.0

Well maintained faciity!

Rating:

5.0

They made moving an easy experience.