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Meche RCustomer Reviews for U-Haul of Fresno
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
it was a bit of a long wait to pick up the truck (maybe 15-20 mins), felt like they might have been a bit understaffed for the queue. but dropoff was quick and easy, and the vehicle itself was excellent!
Daniel HWe arrived to find out that the equipment I had specifically requested nearly 2 weeks before when I made the reservation was unavailable. I had asked for 2 regular dollys, a furniture dolly, and an appliance dolly. All we got was one appliance dolly. Mind you, we were moving from a 3b2bth house when tons of furniture and boxes - these would have made our lives so much easier. Once we got the keys to our truck (which they luckily had the right size available), we were informed it container 3/8 of a tank of gas. Wrong. It was completely empty it would not even start up. We had to wait for someone from uhaul to manually pour gas into the tank, and then we came to find out that despite having some gas, the fuel gauge was not working and still showing 0. We spent $150 filling up the gas tank at the nearest station, as we were told that once it was full the fuel gauge would “hopefully start working again” (per the manager that this worker was texting). Luckily the fuel gauge did begin to work after filling it with gas, but we began our day almost an hour later than we had anticipated, with not enough equipment. Workers were fine and nice enough, but I was not pleased with not receiving all my items, and I wish that they had just given us a different truck rather than waiting to fix the one we had. To give credit, they did give us a $90 credit for the gas tank since we brought it back almost 1/2 full and we were not charged for the equipment we obviously didn’t receive.
Kaitlyn DThe GM was an amazing representative of U-Haul
Mike ONothing, The gentleman that waited in me was polite and respectful. Went out to the trailer I requested and hooked everything up. All good
Chris CI was charged an extra $38 for going over the estimated mileage but I returned the truck with 4-5 gallons of gas more than I picked it up with and the manager wouldn’t just call it even or reimburse me for the extra gas. Piss poor customer service in my opinion.
David RI can't believe the Uhaul stores don't know what kind of truck they carry (one-way vs. return) , DON'T know where Morro Bay is, and I have to tell 5 different agents that I am moving to Morro Bay , NOT Belmont. ANd NOW- you people are trying to take 60.00 MORE out of my account?? For WHAT?
TIM WOvercharged and inaccurate odometer.
Jaden CFix your air conditioner it’s hot and NO AIR is not fun.
CHESTER BLower the prices.
RONALD ESuper Fast and Friendly Service from Duncan
SCOTT LYou charged me for 2 extra days and it was only 1 extra day! Please refund $20 plus tax. Rental on 9/9/26 was for a minimum of 2 days at the $161.44 per the rental agent at Fresno, CA. I called in for 1 day extra at $20. Thanks!
SAMUEL DCustomer service was great and quick.
STEPHANIE VCut and dry, they made the drop off process smooth.
Rebecca WThey forgot my appliance dolly
MICHELLE MFast and friendly customer service!!
Richard MNothing! Great service and very helpful. Duncan the manager was a HUGE help😁
Izabella SAll day with one guy working the counter made for a 45 minute return of the trailer. He did great taking his time with each customer. But one guy working is ridiculous.
WILLIAM JThey will lie to add more fees on your uhal
Jayoni MNothing everything went well
DAVID BThe truck I initially received was stuck behind other vehicles on the lot. Was difficult to maneuver off the lot. Poor explanation of filling the tank after finished. Surprise charges. Granted underestimated the expected mileage but was more expensive than I was expecting. Overall it was extra stress on moving day just have to go with the flow.
Maxwell CVery good
tigran iFrom Manager Duncan to staff Isreal and all other staff they are friendly and always willing to help. I Rent trailers often from the N. Blackstone Fresno location and they always have trailer size I need. THANK YOU!! And will continue to come to this location for future rentals.
CAROLIND ANo complaints! Duncan was fantastic. We were in and out quickly and the whole process was extremely efficient. Return was quick and easy as well. Just what you want when you have had a full stressful and exhausting day. Highly recommend this location!
Mark PCheck battery. Headlights could be effected if driving at night. Why isn’t there no radio frequency? Drive was unable to adjust seat for his lengthy legs and height. We have used U-Haul since the early 1950’s and enjoyed the services. That is what kept us as loyal customers.
Guadalupe ADuncan floor manager very helpful and efficient service took care of my needs when I brought the truck back.
Ernesto GHave more people there to help out either the long lines
THOMAS PEasy experience, friendly people. Can't ask for anything more.
Roderick CWe were very please with what we needed. Last minuate.
James AReliable, every time I've needed you. Thank you. I can't really think of anything that would have made my experience better. So thank you.
Stacey SI was using the app to pick up the truck and I was able to complete the pickup process thru the app. I was advised to take photos of the gas level and odometer reading. However I took photos of the vehicle all around to cover myself. The drop off process was flawless when using the app. I would recommend this location to anyone because although the app was not working the 2 gentlemen I dealt with were very polite and helpful and the science was overall a success
JAMIE AGreat manager
Robert AWhen I started the U-Haul 15 ft truck the gauge said it had a quarter tank of gas. I drove for about 4 miles down the road and the truck ran out of gas. I was in the middle of the street when it died blocking traffic. I called U-Haul and said that I should have checked before I left and I told them I did. The offered no apology and was only given back half of a gas refund for not returning it to a quarter tank. Still no concern or apology from the worker on return. He acknowledged that the gas gets stollen out of the tanks at night and it doesn’t change the gauge when they do that. We had hired help and lost an hour if their paid time due to dealing with the truck not having any gas.
Caroline BProfessional communication and good workers. I would hire the team again. Thank you!
ANDREW CReally fast and friendly service. It was about 5-10 mins from walking in to having the trailer hooked to my car
PAUL PNeed more employees, only one customer rep. long line
Daniel SThe app did not work well it would not let me upload the pictures of the vehicle and it created a lot of stress. Also, instead of a quarter of a tank, it was less than that. I rented twice in the last 30 days and this has been an issue both times.
Doyle pGREAT CUSTOMER SERVICE!!
Jennifer GBe there on time
Yeon JThey are friendly, efficient, knowledgeable, and extremely helpful.
Sherril RSuper easy and friendly. Truck worked great
Aaron mAssign specific spots for returning vehicles
BYRON GThe gentleman that helped us check out was awesome, super fast and got us on our way
Chris TThe gentleman who checked me in was phenomenal. He was beyond kind and explained everything. When I went to check out the attended so fast and very courteous. I will come back!
ARIEL RPicked up and gentleman was excellent Dont know his name but man, his attitude and service was excellent
Raymond MThis place was very busy. Fix the automated process. What should have been a quick process, lead to an hour wait and still talk to a staff member
Skyler SEmpty tank when receiving, charges way to high last time I rent anything from U-Haul……
Soladad THad trailer for 2 days left tail light issue tried to switch electrical cord but problem was not fixed did not take time to resolve problem. Issue continued to show up on speedometer overriding how fast I was going. Got pulled over 3 separate times for rear taillight not working. Manager refused to resolve poor experience with any type of credit, but stated he would have shop check it Monday. Hope this isn’t the way your company treats customers!
Martin RThank you from my reservation to pickup the trailer rental great customer service!!!
CAROLIND AMy overall experience was excellent and the customer service was above and beyond!! Thank you!!
Misha GIt was fast in and out process.
Teresa BThe staff at this location are incredibly helpful and attentive. Genuinely - the best uhaul location I have ever rented from
Lucas PGreat customer service and equipment
Juan GWhen I picked up the truck it said it had a 1/4 of a tank of gas however just as I pulled off the lot the light on the fuel gage came on and said I had about 20 miles before it was empty, soni fueled it before I was even able to go pick any of my stuff, however upon returning the truck I told the girl helping me and showed her a picture of the warning light saying I only had 20 miles before empty and also told her how much fuel I had to put in the truck and she gladly reimbursed me for a good portion of what I paid in fuel, which was a very big plus on my five stars, both when picking up and returning the truck the people helping me were friendly and helpful, very short wait time. I will use this location for future needs when moving, I would recommend to family and friends
Constance BSuper friendly
Justin DEmbroidery was helpful.
ERIC DVery good
Margie E | Overall Experience