The experience was wonderful. Staff had a wonderful sense of humor.
LARRY BCustomer Reviews for U-Haul of Fresno
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was offered a discount to switch locations, I agreed. I arrived on time to pick up location and received a call that truck was unavailable there and I had to go to a different location. I was not given the discount even though it was not my fault I wasn’t able to pick up from that location. At the 2nd location it took about 10-15 minutes for someone to greet me and other customers waiting to pick up trucks. The woman finally came to the counter and informed me of a deposit. She assured me it would be returned upon me returning the truck. I double checked before leaving that it would be returned that day upon drop off and she reassured me again. Upon returning, a different worker told me it would actually take 3-5 days. I was overall disappointed with the last minute switch of location, no discount, and the lack of urgency and correct information about the deposit.
Cicilee JThe original place I planned to rent closed way to early. This location really came in clutch for me!!!
Seth VWell, I was a little taken aback when I was charged $25 cleaning fee for an open trailer which was left clean and in the same condition I received it. I even folded the blankets provided. The intake attendant was also rude.
PETER FGreat service ..can't complain
Joseph CGreat customer service
Liz HAll the trucks on the lot had no fuel. Someone siphoned the fuel out of all the truck. I heard this has happened a few times at this location. delayed my pick up time by one hour. The whole reason for getting up early, was to get an early start to bet the heat of the day. Very disappointed. HIRE SECURITY!!!
Paul BThe process to pick up was fast, and the agent was friendly upon return. They explained everything at closing and i was totally satisfied with the rental
Austin VThis was a terrible experience. I attempted to use your app to check and did everything and then at the end it said your rental is not eligible. Please tell me that up front. I ran out of gas in my rental truck after driving 20 feet. Noel went to get gas because he didn't have any and 30 minutes later he came back with snacks and a drink and ignored all of the customers. Brandon came out a few minutes later and put a couple gallons in my truck so I could leave. The manager, Noel was very rude to his employees and the customers. Opposite of that, Veronica and Brandon were very helpful. I arrived at U-Haul at 7:45 and didn't leave until 9:20, that is totally unacceptable. I had 10 people waiting for me to move but Noel didn't care. The management of this location is awful and give U-haul a bad name.
Michael AGetting a moving truck for my move on a Friday was so easy and a quick process. They had wonderful customer service and it was a smooth process. The drop off was the same experience too and took less than 10 minutes! Thank you for making a stressful move, more simple!
Vanessa BGas tank was emptied by a homeless person. Their answer is to keep fuel at 1/8th or less. Mine is as near empty and had to immediately get fuel. It’s impossible to estimate it right at the beginning so I either have ti refuel twice or give U-Haul free gas. Feels like a scam when locking the gas caps at night would be an easy solution,
Thomas CWas very busy at the time for rental returns, but staff was friendly and efficient.
Karen MGet rid of your eAlert system. It messed up my entire account and will never use u-haul again.
Vondosta FCalled me the day prior to ask me to go to another location that was 25 minutes away, tried to offer cheaper price per mile but it didn’t even matter it would’ve costed more per mile if we went to the other location. Then the gas wasn’t even filled up the way it should’ve been so we barely had enough for one big load, I’ve had a better experience with other locations so I won’t be back here again.
Tiger VFlawless customer service. Don't change a thing!
Al TThe young man who helped me was very friendly and helpful.
Sharon RI reserved a trailer from them online. Very fast check out at the counter and they hooked it up and disconnected it quickly and had me on my way.
Adam BComputer issues so checking out was a wait and had to keep switching trucks because were all on empty with gas so the process took longer than expected
chantele CGetting physically in/out was quite a scare as we witnessed a fender bender as some one was trying to pull in or out of the lot… there was a challenge trying to park temporarily near the business unless you parked on the sometimes dangerous street of Blackstone Ave pretty much no customer parking and large semi truck parked in front entrance with no access in/out of lot for clients to move about with vehicle… the administration was perfectly professional and helpful working as quickly as possible to process the line in spite of working alone picking up/dropping off. They are the absolute reason for good rating but the landscape is questionable on many levels of safety and customer convenience
Valerie MYou guys could cut us some plaque especially when they put more in the gas tank I put a full tank when it wasn't at a full tank when I got it and I barely went over the miles I didn't have to fill the gas tank I did it out of the kindness of my heart
David OMy van was on Empty. They said they cant control how much gas is in the vans when returned and the gas was siphoned. I told the manager he can verify that the van has gas in it before he assigned it to me.
Lillian WNothing. It was just a drop off.
Stephen FKeep giving the same outstanding service to to all your customers.
BRENDA MNothing that i know of, thank you
Francisco CBest location I’ve ever been to! Very understanding people and convenient pick up.
Blake SAlways great service everytime I rent a truck. Thanks Guys! Jonny From Smash Bros Bistro!
Jonathan AWait time is way tooooo long to get service at this location. Maybe better personal or better yet, more personal at this location, also more training in assessed a plan to star the morning work/opening.
Daniel TAbsolutely great experience. Quick and easy process.
JOSHUA SWay under staffed and over committed. Picked up a 15 foot truck that the attendant spent 30 seconds cleaning at best. The check engine light was on, the truck had no rear view mirror, and it had less than a quarter of a tank of gas when I picked it up. Drove it 34 miles and was charged $90 FOR FUEL!! Asked for an appliance dolly and was charged for a furniture dolly as well. A heck that $29.95 ended up costing me OVER $200!
Carol HQuick, easy and professional! The man came out, got the information and verified fuel levels and conditionbof vehicles and we were on our way. Thank you!
JOSHUA SThe man who helped us check in named Michael was very helpful and knowledgeable and the man who checked us out (i can't remember his name) was supper helpful and quick getting us checked out!! 😀 GREAT EXPERIENCE!!
Joann JMichael was awesome. He was very helpful and professional. Would 100 % recommend this location to anyone.
Kimberly WYou served my needs perfectly.
Linda AThe person that helped me was very helpful. This type of customer service is hard to find and especially a person that cares about there customers!! Thank you! Regards, USMC Veteran
ALEX AEverything went smoothly…
Sheila CEnsure that there is gas in the vehicle as represented on receipt given and highlighted at check in. Ensure that customer checks all boxes correctly and is not told to skip the pictures on the mobile app after the license plate validation.
Jacqueline VBest customer service!
kimberly sA bit disappointed with the pricing. It says $20 to rent, but after using it for just 2 hours, I was charged $60. That feels misleading.
jennifer gI was able to make reservation for the same day and pick up was trouble free.
Avtar KThe gentleman who helped me check in and check out was very helpful and went above and beyond to provide great service.
Ricky Rthis company is predatory. heartless and unprofessional
Cory MThe process was quick and easy and the staff was nice
Yolanda CThe truck I rented had a broken passenger mirror, and the check engine light came on. The next day, on Sunday, when I delivered the truck, I saw someone siphoning gasoline from another truck. The customer care representative did not inform me that they start at nine, even though I told him I would drop off the truck at 7 AM. However, the phone customer care rep was helpful by showing me how to do a key drop on the positive side. The truck was clean, and the staff was friendly, with a lot of inventory to choose from. The negative aspect of this experience is due to the area on that side of Fresno.
Misael GUnder staffed. Had to drop my trailer just wherever. They couldn't get to it. Then waited in line for a half hour to make sure I got some sort of confirmation that I brought the trailer back. Online drop off wasn't working.
Eric TThe cashier guy was extremely friendly and personable. He was awesome
Leonard RNone
Bryan LPerfect
Laurence RGood service
RAUL OI returned the car half full but they reported that I returned it less than 3/8 full And they charged me with 18 dollars. Although I returned the car with at least 2 gallon extra fuel
BASHAR TGreat Service. Nice folks. Very helpful.
Sean SGas tank was empty upon receipt.
John BReceived the truck with no gas, 0 miles to empty. Told the staff and he assured me I would make it to the gas station. I did not. Had to run back to the business and get a broken container and a nozzle to fill my truck up on the side of a busy road. So overall not happy they couldn’t just add some gas when they had it there instead of me leaving and running out.
Cody BNo gas in vehicle. Was promised adjustment but didn’t happen. Drop off site in Sacramento fixed it gratefully
Michael HJust average
APURAB GAfter hours dropoff with no staff onsite, so can't answer all questions.
PAUL ZWe have moved a lot in our 26 years of being an Air Force family, and this was one of our best experiences!!! I would highly recommend the U-Haul uboxes to anyone considering how to facilitate a move!
Jaana aBetter customer service, nicer employees. More employees, having 1 person at the desk is ridiculous I waited in line for over 20 minutes.
Veronica RAll the negative reviews on here are from people that just don't have anything better else to do but to complain. In 2 weeks I had to ee t from this location 4 times and all 4 times staff was more then fast, helpful and reliable. Trucks and uhaul where exactly what was promise to me.
Jose GFirst time I checked in remotely or online and the experience was easy stress-free the drop off was easy stress free, and I would recommend this U-Haul to anyone and everyone
Jamie AGreat guys to work with. Quick service. *** Was supposed to drop the trailer in Course Gold, Ca. Called that site at 10:00 am. Their response, we close at 5:00pm re: UHaul etc. “Be here before 5“ I was there at 3:00pm. They informed me that they no longer deal with UHaul trailers, no room etc. I had to drive approximately 45miles back to Fresno, and 50 miles back up the Oakhurst. ( 95 total) Please put them in your data base as no longer dealing with UHaul trailers.
JOHN GVery mean and rude staff
HESHAM EExcelente servicio y empezó a estas condiciones el equipo
JAVIER DWait time took longer then expected need more help at the front desk for quicker service. Second false information we were told to give how many miles we would use and if we went over it would be the same price. We returned the box truck within a hour and they said we went over and charged us more $ for going over when the lady at the front said it would still be the same price if we go over so that was a lie. Just glad we returned it and are done with these services here.
Tarrin VThis location was awful. I accidentally dropped the rental this location and had it switched over to this one but was still charged an extra day fee when in reality the truck rental was in fact dropped off same day. I’m extremely upset with my experience and the lack of customer care. I want a refund ASAP
KENNETH HEverything was well organized.
Paul DGreat customer service
Mikhail SUnderstaffed and crowded. Chaotic. Felt bad for the two staff that were overwhelmed
ROBERT AVery happy with our rental experience.
Dale HVery good
Margie E | Overall Experience