Customer Reviews for U-Haul of Fresno

Rating:

3.0

I was way over charge, never again

Rating:

4.0

Fast service and helpful staff thank you

Rating:

2.0

Overall I wasn’t happy with my uhaul experience. The blackstone location made a mistake and then it was difficult to get it fixed. Staff was unapologetic and even rude regarding their mistake. I wouldn’t recommend uhaul based on how difficult it was to deal with them. However I did get my boxes on time (I was shocked as everywhere I’ve heard they’re always late) and my items weren’t damaged although that’s due to how we packed them. Also being told I needed to fold furniture pads and sweep the uhauls to avoid additional charges was ridiculous. Do your jobs.

Rating:

5.0

I always rented equipment from U-Haul The only thing I will mention the waiting I get an appointment 9 o’clock and I have to leave from there by 10:30 or 11 so I don’t know why such a waiting Other than that, the equipment was greasy and dirty so we have to clean it Overall, nothing can be perfect

Rating:

5.0

I had made a reservation for the trailer. I told the person that took my reservation that I wanted the location on North Blackstone, that's the location I normally use. When I went to pick up the trailer at the North Blackstone location, I was told by Veronica that my reservation was at the south Blackstone location. I asked Veronica if she could cancel the South Blackstone res and rent it there. I was told I had to go to the one on South Blackstone. It took about 15 minutes to arrive at the South location. When I arrived, the front door was locked even though it was past the time to open. I saw the garage door was open so I entered thru that door in to the office area. There were two persons there siting and just chatting. took a minute but one fellow not wearing a name tag but his uniform had a General Manager patch on his chest finally acknowledged my presence and offered to assist me. He acknowledged my reservation and proceeded to ask the the normal questions for rental . I was a little annoyed because I was in a hurry and had already given all the info to person that took the reservation plus I had rented from U haul in the past. He told me he did not have me on his system I was in the office for what seemed a long time because I now running late. When we went to leave I follow the GM out thru the same way I came in. He told me could not use that exit, it was for employees only and he pointed for me to use the front door. I told him it was locked. He told me it had been unlocked while we were talking. He walked pass my pickup told me where to back in to where the trailer was parked. I did but when I got there, he saw that my tailer hitch ball was on the bumper and he told me I had to have a hitch attached to the frame, not the bumper. I gave him back the contract and left in frustration. I overall wasted more than a half hour there. Seems like he should have verified my vehicle first and avoided all the time wasted, especially since i had a crew waiting to load the trailer. AS I drove away in frustration, it occurred to me that I should have inquired about a smaller trailer. I did not want to deal with that person again so I backtracked to the North Blackstone location. I told Veronica about my experience a the south location and asked her if she had a trailer that was compatible with my hitch, She checked my truck and said Yes. She had her lot person connect the trailer while she did the paper work, I was out the door in less than 10 minutes.

Rating:

5.0

I dropped off after hours.

Rating:

3.0

Have the keys ready when doing the online pickup. I was there at 8 AM when I scheduled the truck; I then called and was notified I had to wait until 9 AM when the location opened. This cost me extra money due to the movers being paid for 8:30, which cost me more; even with the $50 guarantee returned to me, it was not enough to make up the difference. The truck's gas line was also not correct, as I was told. It was said to be at 3/8 but clearly was much lower.

Rating:

4.0

The General manager was outstanding, and very patient with all his costumers... But, many of the issues that he dealt with was caused by the app, and it's inefficient service.,.it made vehicle pick-up tedious... but the Head Manager made sure everything ran smoothly as possible!!

Rating:

1.0

Customer service was far below par. The truck was not well maintained.

Rating:

5.0

good customer service and quick process

Rating:

5.0

Nothing everything was prefect

Rating:

5.0

I can’t believe how helpful the staff is and coordination with 800 Corporate as well…

Rating:

5.0

Nice people

Rating:

1.0

I am extremely disappointed with my recent U-Haul rental experience. I rented a 10' truck for a short in-town move, and due to a misunderstanding about the fuel requirement, I accidentally filled the truck’s fuel tank completely even though my actual usage was expected to be minimal. After realizing my mistake, I immediately contacted U-Haul to explain the situation and requested assistance, whether through a partial credit, refund consideration, or any form of goodwill accommodation. Unfortunately, I was informed that no support or compensation could be provided. I understand that customers are responsible for the fuel they purchase; however, I was disappointed by the lack of flexibility and customer-focused support in handling an honest mistake. The excess fuel remains in the rental vehicle and ultimately benefits U-Haul and the next customer, yet there was no effort made to find a reasonable resolution. What concerns me most is not only the financial impact, but the overall customer experience. I expected U-Haul to recognize the situation and provide some level of assistance, especially given that this was not intentional misuse or negligence. I hope U-Haul reviews this experience and considers providing better guidance regarding fuel expectations and more customer-friendly solutions for situations like this. I would appreciate if a representative could review my case and consider whether any goodwill credit or compensation can be provided.

Rating:

5.0

More employees working the counter

Rating:

5.0

The staff were are super friendly and helpful. They made the difference

Rating:

3.0

I was going on a road trip and I was left with tires that didn't make the trip

Rating:

5.0

Fix the check engine light that read "check gas cap". All else was great.

Rating:

1.0

Van had 22 miles until empty very rude and unprofessional for me

Rating:

3.0

The truck inside was clean, but the truck itself ran really rough. I thought the truck would break down at some point. The UHAUL location in Fresno needs cleaning... there is trash in the parking lot, the place looks dirty.

Rating:

5.0

N/A

Rating:

4.0

Make sure customers get a revised contract when things change at the time it changes.

Rating:

5.0

The only thing is you need a larger lot for your store!

Rating:

1.0

Pure chaos inside at the counter. Not sure the value of a reservation when you have to wait 37 minutes to reach the cashier and secure keys. One person isn't adequate staffing.

Rating:

5.0

All went well. Veronica did an excellent job in spite of the many customers she was dealing with . Thank you for being there for me.

Rating:

5.0

No improvement needed. Satisfied with service.

Rating:

5.0

The staff at U-Haul weee profu

Rating:

4.0

Hire more customer service reps. We shouldn't have to wait in line for over 10 mins.

Rating:

5.0

they where excellent

Rating:

5.0

Friendly service

Rating:

5.0

Nothing

Rating:

2.0

We booked and were told we could pick up the truck on Sunday morning at 7:15 AM. We were to do everything through the app. Then Saturday late afternoon we received a phone call from U-Haul saying we absolutely had to come and pick up the truck today because they did not open until 9 AM on Sunday. So we had to drop everything go to U-Haul wait in line pick up the truck and apparently it was a whole new contract. I have to say it was very unorganized and very frustrating. We would not recommend this location.

Rating:

5.0

Excellent service!

Rating:

5.0

Force locations to have more than just adequate supply of vehicles and equipment like this location does.

Rating:

3.0

The Bad: Mirrors were not adjustable, making them useless. Fuel was supposed to be 1/4 tank, but 'low-gas' light was on at start-up. Interior Engine housing ('doghouse') stuck out the side (out of alignment?) next to the gas pedal, making it difficult to move my foot from gas to brake... kinda important when trying to top! The Good: A/C worked GREAT! In Fresno that is critical. Truck came with two dollies and a lock for the box - saved me from buying a lock. Staff was busy but friendly. But they never asked if I had issues or questions. At 69, I've driven just about everything, from tow trucks and schools buses to cop cars and motorcycles. Zero accidents and only 2 speeding tix. I'd not rent a truck that didn't have usable mirrors - I am responsible for driving (and crashing) and I will NOT accept that again. The fuel situation was irritating but not a safety factor. The engine house WAS a safety factor. It also seems like it would be a good idea to ask, at some point, if a driver has ever driving anything other than a car. THIS IS NOT A CAR! It takes much longer to stop, turns are wider and planning is a MUST. Helping a first-timer might be a good idea. Yes, I know that takes time, there's a limit of employees and time. But if YOU fix it it will get fixed correctly. If you don't fix it, the idiot government will - and they will SCREW it up!!!! U-Haul knows trucks, trucking and moving stuff. The government knows... well, nothing. About anything! These comments are NOT made in anger, but with an attitude of "you can't fix what ya don't know about." Please take it that way. If you want to talk about anger, ask me the story of the idiot that told me I couldn't park my truck in a handicap spot even with my handicap placard... he was a special kind of stupid. But NOT your employee! You want more feedback, have more questions, not clear on something? Contact me via email. I like helping people make things better. Best to you all,

Rating:

4.0

It was a busy Sunday, but the staff greeted me when I walked in, and vehicle check in was a breeze.

Rating:

5.0

customer service was excellent i am fully satisfied will definitely recommend this location. thank you

Rating:

5.0

Great service, an employees. Lean store an equipment. VERY SATISFIED

Rating:

5.0

All was well

Rating:

5.0

There is a reason I rent from this location. Today's outstanding customer service was conformation of amazing customer service..

Rating:

5.0

Always excellent!!!

Rating:

5.0

The process was smooth and simple. The staff was professional and friendly.

Rating:

2.0

Defective truck

Rating:

4.0

Utility dolly was not located in the vehicle so had to make do without it. The staff was friendly and removed the charges though and overall was a great experience.

Rating:

5.0

The staff was very engaging and helpful. The locations was clean and well stocked. Our only complaint is We returned the truck with 10 gallons of gas more than we had, we rented with 1/4 tank and returned it with 1/2 tank. We want a refund of the other 10 gallons of gas. We can provide a receipt.

Rating:

4.0

I really appreciate the Digital check in. The associate who helped me get the trailer attached to my vehicle was very knowledgeable!

Rating:

3.0

Hire more employees

Rating:

5.0

Nothing I can think of it was great!

Rating:

1.0

Worker was rude

Rating:

5.0

I was having trouble picking up from a different location. When I arrived here, Veronica was super friendly, very professional, and was able to my day a whole lot better.

Rating:

5.0

Andrew was very friendly and quick thank u Andrew!!

Rating:

5.0

General manager was awesome and helpful!

Rating:

5.0

Completely satisfied!

Rating:

3.0

Hire more people, wait time just to talk with a representative was 45 min after I had already reserved by phone. car hauler ramp would not lock in on one side, had to be leld in place as car was loaded and unloaded.

Rating:

5.0

The drop off was quick & efficient. The person who we dropped the truck off with was great & gave good customer service.

Rating:

1.0

Very poor customer service, not organized

Rating:

5.0

No lady that took the truck back too she can haul she helped me out she her staff was outstanding. She knew what she was doing. She was well trained.

Rating:

5.0

Please provide all keys but roadside was quick and helpful

Rating:

1.0

I went to pick up my reservation I had for a week They have my reservation to someone else while I was in line for it. So I had to upgrade. Then they didnt check it when I dropped off so the gas got siphoned over night they didnt check in the vehicle till the next day after 11 am. So I was charged a fuel fee that I had to call and dispute

Rating:

4.0

Facility to be very well maintained, and the staff was very very pleasant.

Rating:

3.0

Vehicle had no gas. The visor fell off while driving. The two employees who helped were friendly.

Rating:

4.0

More guidance prior to leaving the lot regarding the acceleration and impact it has on the gas levels

Rating:

5.0

Duncan was really busy when I got there but stayed composed and assisted the couple before me and when it was my turn he greeted me and made sure I got everything I needed. Excellent service!