Customer Reviews for U-Haul of Huntington Hills

Rating:

5.0

Pull truck up to open area and go over checklist with customer (photos of truck) and verify dolly is in truck (if applicable)

Rating:

2.0

Picking it up, the single staff member seemed clueless. Dropping it off, a different staff member saw me and kept walking. I walked around the building for almost 10mins trying to find someone to give the keys to.

Rating:

5.0

This is a badass shop, they have plenty of inventory, they move fast, the stuff is ready to roll. Everyone's friendly, great location, they don't mess around. Keep on rockin.

Rating:

5.0

The air freshener in the trucks is very harsh and chemical. Please try to find some safer alternatives. Citrus Safe is a great one.

Rating:

5.0

The last time we did a transport we had a different location with unhelpful staff. This location the person who helped us was obviously the manager/owner and was incredibly knowledgeable and helpful.

Rating:

4.0

We requested extra equipment and it wasn't with the truck. The lovely workers apologized and said their system doesn't notify them when extra things are requested when doing the online reservations and online check in. Maybe that is something some smart IT guys/gals can look into! I would have been pretty upset if we were doing an after hours pickup and didn't have the equipment requested (which again, was thankfully not our case this time).

Rating:

5.0

Yard personnel were helpful

Rating:

2.0

The workers acted like I wasn't there and were not really all helpful. When I walked in to pick up my moving truck no one greeted me for more than 10 minutes. I decided to start checking in on the app. 6 minutes after I did that a worker came out and realized I was checking in on the app and then left. Then when I went to return the moving truck there was a guy just sitting next to the return area smoking. After 2 minutes of waiting I started the return on the app and got about half way through the man smoking gets up and it turns out he is a worker. He proceeded to ask if I needed to return the truck and I said yes and he noticed that was a little less than half way through and asked if I would finish the rest of it for him, then walked away. Why have any people at the store if they don't interact with the customers?

Rating:

5.0

Staff was helpful and quick, Anuj got us on the road fast!

Rating:

5.0

Great Job! Fast Service!

Rating:

5.0

Quick checkout, easy return, friendly staff.

Rating:

3.0

Extremely poor experience with both the technology and the management at this location. First, the self-pickup option completely failed. When I tried to retrieve my U-Haul truck using the mobile app, the system glitched and would not allow me to complete the pickup, forcing me to deal with unnecessary delays.Second, their vehicle return process is severely flawed. When I returned the truck, I was explicitly instructed to simply leave the keys inside the vehicle. A day later, I received a phone call from the manager accusing me of failing to return the two-wheel hand truck dolly. As a 20-year military veteran, I hold myself to high standards of accountability and integrity. Being blindly blamed for the location's poor tracking and lack of checkout structure was incredibly offensive and unprofessional. I will not be using this location again.

Rating:

5.0

The app could use some work, but the employees are wonderful and extremely helpful!

Rating:

4.0

But you guys need to fix the ramps too freaking loud when they hit bumps

Rating:

4.0

The experience was really good. The associate who helped us was very friendly. The truck was clean and ready to go however the wipers did not work very well. Everything else was great!!

Rating:

5.0

Friendly customer service. Did notice the radiator fluid was low after we left. We had no issues but I thought that stuff was checked out prior to renting

Rating:

1.0

I'm not sure if the first guy I talked to was truly the owner, which his name tag said, but he was not helpful and seemed off like he was on drugs. At first he said they didn't have room and then another person came over and asked what I needed and told the first person that they had to take the trailer. They told me to take it down to the end of the lot and didn't offer to help unhitch or move the trailer to the spot. I then asked the firt person for a receipt and he said he would send it moras code and told me I owed him 15 marshmallows. I told him I didn't know what he was talking about and wanted a receipt. He finally used his phone and sent me one.

Rating:

5.0

All went well…on line booking, help on the phone, pick up and drop off. Thank you so much!!

Rating:

2.0

So dirty, I could barely see the speedometer AND the gas level was so low the 'Low Tank' light was on. Also, the transmission needs work; it stays in low gear way too long before shifting into higher gear. I mentioned the condition of the truck to the employee receiving the truck and he said 'all the trucks are bad'. First time this ever happened to me at this location. Will consider different location or company in future.

Rating:

4.0

Had asked to pick up trailer in Estes Park but were told the trailer would have to be picked up in Ft Collins. It was not convenient and we were very disappointed in this change when we were staying in Estes Park. It took up a day of our vacation to get the trailer!

Rating:

5.0

The drop-off facility was very helpful and took care of everything.

Rating:

5.0

1) the steering is dangerously loose on this van 2) I cut my leg on a wire sticking out of the drivers seat

Rating:

5.0

Quick and exactly what I was expecting

Rating:

5.0

Very friendly staff! Was able to find my lost key and get it returned to me! Really appreciate their care!

Rating:

2.0

Computers so slow it took 1/2 hour to just pick up a reservation for an auto transport. Ridiculous!

Rating:

5.0

I always use your services & appreciate it when I need to hire xtra workers too! Thanks again!

Rating:

4.0

We did after hours drop off, which was easy to do! Great return system, easy to follow.

Rating:

3.0

The trick was a little dirty and it made me nervous that the “right rear tire is inflated” warning went on shortly after I left. I wouldn’t mind a partial refund due to that.

Rating:

1.0

Hate Uhaul's unclear and deceptive policies and customer interface designed to fuck you over

Rating:

5.0

Good service

Rating:

5.0

Gregory is the reason to come back to this UHaul

Rating:

4.0

Just wanted to let you know your employees are so gracious and friendly. Even at the end of a hot Saturday.

Rating:

5.0

Everything went as expected and the staff was very courteous and kind.

Rating:

2.0

The truck needed maintenance, badly. It had a check engine light on and a fuel cap notification, likely linked together, which likely means a sensor is bad. The ride of the truck was awful even when empty. And I was most frustrated that I was given the truck at a 1/4 tank of fuel which meant I had to put $155 of my own money into it before I could even use it not knowing how much I would ultimately use since I've never driven it before. It put me in a tough position and left them on a serious positive when I ended up returning it with a 1/2 tank of fuel. With the cost of fuel, that's a huge cost benefit to them. This should be run more like a rental car company where the truck is given to you full and you return it full, then you know you are at least paying only for what you used.

Rating:

5.0

Gentlemen that helped me on pick up was great. gentlemen that helped me on return was great. I only rent uhauls from this location!

Rating:

1.0

I was misquoted and charged double the quote

Rating:

5.0

Fast service, friendly, helpful people. The return process is very easy. The app doesn't always work well (hangs on authorization), but the team at the local store is very helpful.

Rating:

5.0

The people receiving the truck were fast, efficient, check the vehicle and turned around the paperwork almost immediately. They were also very helpful with some basic questions about toll charge handling after the trip, another small but important things to know.

Rating:

5.0

Quick and easy drop off - Thanks!

Rating:

5.0

Everything went smoothly

Rating:

1.0

I was supposed to pick the trailer up at a more convenient location Uhaul changed the pick up location without contacting me. Cost me valuable time and milage, I will never use Uhaul again.

Rating:

4.0

Someone should be physically entering the back of the truck to make sure it’s clean before giving it to another customer. Our truck had grease/oil on the floor and we didn’t see it until it got all over our mattresses. The checking process that a customer goes through does not request or require a picture of the interior back of the truck, only the exterior. That should be changed to help avoid this situation.

Rating:

1.0

Charged me for insurance I did not want pure bullshit

Rating:

3.0

Actually connect labor to U Haul that will show up on time.

Rating:

5.0

The rental process was smooth, quick and super affordable. Gregory was awesome on check out and hooking up the trailer (most especially the lights), and Jax expedited my check in. Such a great Team, highly recommended!

Rating:

1.0

Employees have a poor attitude and are generally assholes.

Rating:

1.0

Got charged for 50 dollars worth of gas, when van was returned with the exact same amount of gas that was in it when given to me. Which was practically nothing

Rating:

5.0

The equipment worked well. The U-Haul site had a long line when they opened, but I was able to check in online and skip the line. We moved our daughter from a rental house to a newly purchased townhome.

Rating:

5.0

Everybody there is frinedly. It is super easy to pick up the truck and drop it off. They never send erroneous miscellaneous charges after the fact, like many other places. very honest and helpful

Rating:

5.0

Wonderful customer experience (Greg M). Calm, efficient, helpful - we were in and out both picking up and dropping off the truck.

Rating:

5.0

We needed the truck only for an afternoon, and everything went great. Jacob was very friendly and helpful.

Rating:

2.0

Delivery of u-pod to end point went fine and driver was pleasant and helpful. Site office staff was rude, sullen, uninformed and uncommunicative. Had to call repeatedly to set up delivery.

Rating:

1.0

The UBoxes are poor quality, no one can confirm when the hours for the warehouse are (apparently not open Sunday but have been scheduled to get box then), and found different lock on my box.

Rating:

5.0

5 stars bby 5 stars all around

Rating:

3.0

Seemed like a great facility however my U-Box was not here regardless of the several confirmations over weeks that it would be. Something needs to be fixed in your system.

Rating:

5.0

The driver who delivered my UHaul Box was Promped and communicated well, Friendly and courteous. Survey required I answered the questions about the facility Which I did not see

Rating:

5.0

I had a wonderful experience with using a ubox and with this facility in general. The warehouse guy was awesome, friendly and prompt about getting my stuff ready.

Rating:

2.0

Incoherent responses, no responses, combative and uncooperative responses until Finally, Chris, then Pat, Called on Mon and got things handled.

Rating:

5.0

Our U- boxes were stored for 3 months and available when requested. All contents were un-damaged. Staff was friendly and flexible with timing of U-box pickup.

Rating:

1.0

Not once were we told the storage & pick up location was NOT 6100 S College Ave until driving all the way there then being told we had to go elsewhere. Very unaccommodating people.

Rating:

5.0

U-Haul box was a great way for my daughter to move. Would definitely use it again.

Rating:

5.0

Pat was a pleasure to work with.

Rating:

5.0

Great service, the GM and Assistant GM are excellent, professional, and super fast when communicating.

Rating:

4.0

None

Rating:

5.0

Larry was super!

Rating:

4.0

Everything was convenient!

Rating:

5.0

It was a pleasure working with this location. The staff was very courteous

Rating:

5.0

N/A

Rating:

4.0

The manager was the most helpful in resolving a problem that occurred in the big chain of processing our u pod..... I will however be contacting corporate to resolve our issues

Rating:

5.0

Everything was great!

Rating:

1.0

I had a lot of problems with this location and the warehouse where the UBoxes were stored. I have a case out for this location trying to get as much money back as I can. Ref # 1887364.

Rating:

1.0

I will never use Uhaul again. There isn't enough characters for me to tell you why I won't use you again. If you would like to know why, email me and ill tell you. [redacted]

Rating:

2.0

They were three days late picking up the boxes, which caused problems. They never called me to tell me they wouldn’t get the boxes. I had to call each day and get an explanation as to why they hadn’t.

Rating:

5.0

I would defiantly use you again. You made a very stressful time go very smoothly. I Highly recommend the U-Box! Thank You

Rating:

1.0

The people working in the warehouse are courteous, but the manager & entire experience with U-Haul was absolutely awful. I will never use U-Haul again, and neither will my family and friends.

Rating:

4.0

The staff was courteous and helpful.