Easy check-in, easy access to location, helpful staff - thank you!
Mike HCustomer Reviews for U-Haul of Malden-Route 60
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful staff given stressful moving day. But I didn't like how I reserved 2 dolly's but only 1 was available. I shouldn't be able to reserve 2 if there are not 2.
Blake DNot about location but rental in general. Drove a direct path from pickup to drop off, but routed to avoid toll-roads. STILL was charged for excess mileage. No clue how U-Haul calculates allowed mileage, but it clearly is flawed...
Michael NCheckout took a few extra minutes due to a computer issue but otherwise no issues. Truck was in good shape and return was very easy.
Tameem HU-Haul is the most disgusting Service ever they literally loot you by giving you a reservation that is at least 10 miles away from the location you choose. I had a closer location and after reaching there they said they don’t have the U-Haul. And that I have to travel for an hour and over 15 miles to a different location to get it.
VARUN KService was good and everything was in a timely manner!
Grace TMake sure whatever the personnel in the counter put in the paperwork what they say. I was told I could have the rental for 24 hours starting at 1:30pm; at approximately 9 I received a phone call from the rental company stating I needed to return the rental by 8:15am. The representative also threatened me stating that if I did not return the van immediately he was going to “report the van as stolen” and report me to the police. I understand is busy season but the threats were not necessary.
Cristopher GEmployees on their phone while there’s a line. The cashier that was actually helping people told me to go to the guy sitting down on his phone and it was a solid 5 minutes before he looked up. One of the other employees was screaming and rude about little small things when I picked up my rental and dropped it off. I’ve never been in a more chaotic business in my life. Like truly a miserable experience
Alexis Wthe location was closed and an employee waiting for a ride home took the truck and the keys and helped me with all (I was struggling because of the tow dolly). Thank you for your excellent staff who was working to close on Friday, August 28. he was lovely, kind, and super helpful
Theresa VThe staff were friendly and helpful
michael cMonica was very helpful with the rental process and support during our rental. Her help is very appreciated.
Elana OLa muchacha muy amable y servicial
WILMER VTrying to use the app to pick up the truck myself was a total fail. So we waited until the store opened and did an in-person pick up. The man who helped us was fantastic. Friendly, knowledgeable, and efficient. We were glad that we skipped the app and used his assistance. THE TRIP PLANNER IN THE APP IS NOT HELPFUL. There are many roads that commercial trucks cannot go on. Since you enter the information about which truck you are driving, you would think that the route is mapped using the roads that the truck is allowed on, but it is not. Several times, the app tried to lead us on roads and highways we clearly were not supposed to be on. (ie "NO TRUCKS") It almost seemed like UHaul wanted us to get in an accident or get a ticket. Do your research before driving a truck, especially in major cities. Thankfully, I had downloaded a trucker mapping app and it routed us onto the appropriate roadways.
Robin II dropped off after hours. No interactions with personnel. No problem.
Bart PYour corporate policy stinks. The vechile we were using to tow the trailer had issues. I offered to take the trailer to a nearby location because I was 200 plus miles away. Corporate decline and said Id be charged a fee for which they wouldn't give me a price. I had to borrow another vechile to return the trailer. Zero compassion for what was happening. Totally and completely disappointed with UHaul. Our last few interactions definately have highlighted the corporate demise when it come to customer service. None of any of this was caused by the actual location although the person I did speak with at the location was clearly new and was trying to be helpful.
Dawn ZThe location was acceptable. I was disappointed that I could not pick up the trailer in Woburn, which is closer to where I live in Lexington.
david rNothing. Staff met me as I pulled into the parking lot and I was unhitched and out in no more than 10 minutes! Excellent service!
Joseph MThis location is always on point and professional thank you for the excellent service 🙏🏿🙏🏿💚
Jean AInitial pickup was early and only one person working, excessive wait to check in. The truck stuck of cigarettes. Drop off was confusing, there was no space and any signage was blocked by trucks. Drop off staff(young female) was very rude with her comments. Manager was nice. I was not able to do a drop off with confirmation as I was told the computers were down. I was informed I’d receive an email confirming drop off with refund/charges and as of day 2 have not.
Sandra CIt was so perfect and highly recommended this branch! The service members were friendly and helped me with what I needed!
Won HDropped off after hours - I rented for till the third - returned on the 1st and didn't get a refund for the extra days or the missing equipment.
Matthew GVery professional staff
naoufel tThe price doubled form one day to the other without announcing it. Not cool
IRISLEY LIt’s confusing to have two different U-Haul locations on the same street (Eastern Ave), you need to do a better job of explaining this and making people aware in advance. We ended up at the wrong location and it was very difficult to get out of there with a trailer attached.
Nancy KEquipment I reserved was overbooked, so I had to use a different item. What is the point of reserving then.
Cin WThe check in process was extremely slow and confusing. We signed up for the mobile check-in option but the app was so slow that we had to go inside to check in. Once at the counter, their computer system was so slow that it took them nearly 10 minutes to check us in and give us the keys. We were then sent a link to upload pictures of the current state of the vehicle and once again the app was so slow that we had wasted 20 minutes before giving up and taking our own pictures. After an only 3 hour rental of a 10 foot truck that we drove for 10 miles, I was charged over $60. I will not be using this service again. I was very unimpressed.
Emma BThey helped me out when I needed blankets for a multistate move and also installed trailer for me when they were the only ones working.
ALEXANDER CThe guys I met during pick up and drop off are both good. Friendly and did what they should do. One thing I would like to have is "self-check out" for trailers during off-business-hour. It may already exist for other location, but the guy mentioned it's not available for trailers. It's very nice if I can pick it up during off business hours even you charge extra money.
Kenji TNice truck and great communication
Patrick Beverything arrived safely and unbroken: except for one of my items (a desk) that arrived to me wet and with moisture damage in one of the corners: not sure how this would have happened
Cana MWas first time using the service and I really like people so nice all my question was respond as a customer I recommend
Lucema VGreat customer service, friendly , attentive and quick 10/10
Dawn SThe employees are the best and hard-working of any location in the area, hands-down. Only will go here from now on.
ADDISON BCheerful, punctual, and efficient.
John KEverything went well. You have made the pickup process faster and easier than in the past
Andrew WWorst experience ever. Do not trust the truck you order will be available. We are just north of metropolitan Philadelphia and reserved a 15’ truck with pick up 15 minutes away in Glenside but the truck was not there. We were diverted to four other locations! It took hours and multiple calls, time and anxiety we didn’t have or need for a move. We were diverted to Feasterville, then to North Phila for a strictly “Mobile only Pick Up”. The 15’ truck was never checked-in, and Phila facility was closed for vacation! Next diversion was 1 ½ distance to NJ when a supervisor finally got involved! We got the 15’ truck in Souderton, 40 min away. We pre-ordered Helping Hands movers to unload in Boston. Three calls prior with time set for 10AM. But on moving day they kept pushing the time back and we finally canceled them when they proposed 11:30AM. How unprofessional! This was the worse experience ever.
Francis BVery good
Gerson CVery fast and easy drop off!
Kameron WCá A
wilder cCustomer service at pick up and drop off locations eas PHENOMENAL!
Kendall EI got my move safe and secured. Great vehicle
CHRISTOPHER NAgent at drop off was very helpful. , very understanding and cute Has a very nice drop off thank you
Marc CAndy and team are great to do business with.
Tye WTell customers where to return keys and where to park trucks after hours
Christina CConfirm the drop off location with the customer on pickup. They randomly assigned me a drop off point and was told on the phone there’s a charge to change it. Stop hiding fees everywhere, it’s exhausting on an already overwhelming moving day.
Jonathan DDid not drop off here. Dropped off in Springfield vt and they did not have our reservation and we had to provide proof. Overall not a great experience with uhaul this time. Very disorganized
Jamie DThe services and representatives were excellent, and I was satisfied with my experience.
Leger JThe staff were awesome! Helped whilst I had a delay.
Narosmi BWith the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.
Francisco O | Overall ExperienceThe clerk on duty seems helpful.
Lisa H | Overall Experience