Very friendly employees, answered all questions and overall satisfied with this location and their services!
Ricardo R.Customer Reviews for U-Haul of Old Town Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm going back to the Hawthorne Blvd location. Check-in was very slow because computer system was down. Gas in van at start was not at full even though I was told to bring it back full. And the guy who did my final checkout paperwork was rude and hostile. Poor customer service.
karen Q.Have more employees.
Victor D.Awesome service!!!
Jose G.None
Rafael E.They only had two people working (counter and yard). I did the express check in but was required to do it again. Drop off was chaotic with no coordination.
James H.Rental process was easy and the truck did what we needed it to!
Daniel M.Original pickup location was S&G Towing on Prairie in Inglewood. They had given my reserved trailer to someone else. They were not helpful with how to resolve it other than to "Call U-Haul Boss." I had to speak with them by telephone since they either were not physically present at the location or were inside a locked warehouse. I would rate the S&G location as poor.
Christopher B.Awesome staff!
Lisa G.Haave more employees only one employee working when I went to rent the trailer. The one employee had to try and serve 3 customers at one time. She however was very professional and helpful.
Eric D.Nothing
CESAR T.Great customer service was spot on, that's what we as a customer appreciate.
Janet M.Great customer service! Thank you
robert V.Sadly there is not parking space 😧
silvia G.Adriana and James where amazing. Thank you Uhaul team for the 5star service. 👏👏👏 Garee Battad Executive Chef Marina del rey Hotel
garee B.all good. no issues. Great staff at Torrance location
James G.Everything went better than I expected.
bastien M.The experience went a lot faster using the app. The only issue is that I did not know that I needed my passport to verify or any of the other requirements. It would be nice to be notified in advance of what is needed before heading to the location.
Danny C.Worker Jeffery is very nice and helpful to assist me for rental truck and paition to answer my question and give solution. 👍
lydia S.This location helped me as I had to travel to 2 locations prior. There was a location change for my original reservation, I went at the scheduled time given to me and had to wait an hour for service. I noticed the tire was flat after I paid was redirected to another location. The 2nd place wouldn't dispatch me so I was redirected again to the Torrance. The staff were beyond nice and helpful, given the experience I had. My only complaint is with U-haul, not this specific location. I had to wait 3 hours and pay twice for a rental I reserved weeks ago.
Earnest J.Everything was great. I can't think of anything that could be better. If I HAD to pick something, it would be the loiterers out side of the building approaching patrons asking for work. That wasn't appealing but I could see how it would benefit some people.
Reuben S.The Guy at the counter was great and Truck was ready to go. Since I was here last though, the area seems a bit 'sketchy'. There were homeless people on the sidewalk and a couple of guys just hanging and looking around going back and forth in parking lot. I'm glad my driver waited for me to check it and get in the truck. I wouldn't have felt comfortable otherwise.
delfia D.Always 👍 service all people are great.
Shafikul H.Very good service thank you
steven F.Great customer service
Clint C.Provide lighting inside the box or bed on all trucks. A rear view camara would be great as well
victor B.The associate working the desk was great. Quick and straightforward with paperwork and anything else to be communicated. There was a line but he was quick and the overall time spent there was 15 mins.
Jasmine V.Great job
Belinda C.Very good customer service
Gustavo G.Homeless people gangbanged on me in the parking lot smashed beer bottles all over the place. Improve security outside of open hours for 24/7 customers
Arturo R.Outstanding staff! Super friendly, kind and hard workers! Pleasant experience. L definitely come back this location again!
Mireille V.Stop outside thieves from stealing from the truck when you turn your back
Marilyn M.Thanks to Jeffery G. For his help and understanding. He went above and beyond
Leilani T.I tried to ask questions and it was very short so he could help someone else
Lauren D.Best customer service
Shafikul H.I opted to do mobile pick up and it was an extremely simple process. The original vehicle was dirty and the gas tank was on empty so the service representative upgraded our reservation to a larger size cargo van. I thought was a very admirable action to take. I had to extend the rental an extra day which was simple and painless. All-in-all it was a pleasant experience.
Bernadette M.We just walked in and we were able to rent a truck that was the perfect size clean and did exactly what we needed. Thank you so much
glenn M.Seats were not very clean full of fur but other than that van was good.
julio P.Slow and unorganized
ANNA A.This time the employees were perfect and professional but last time no. Please try to hire professional people.
Khosrou S.This place has no parking at all, with the exception of one handicap parking spot, which when I came here one morning, the female employee who works here, parked in it, but didn't have a handicap placard for her white car. I have a temporary handicap placard due to a recent leg injury and was not able to park, and instead had to park at a near by shopping center. As an employ, you could probably park your car anywhere on the property, but instead, you choose to inconvenience people who actually need that spot. All for what…? Aside from that, I frequently rent from this location, and am usually there any where from 5-15 min before they open. Every time I've gone to this location, there is always what seems to be homeless people / transients, walking out from the back of the trucks.
Paul H.The staff there have been very helpful.....I have rented a truck two times there in the last three weeks and always had good service. Thank you Jeff and others there.
David S.Over charged me
Paul Wilfred G.Just keep doing what you're doing
ezequiel M.Nada todo esta bien
dario F.Personnel were very welcoming and helpful
RICHARD I.I would say the service is excellent no complaints here everything was done in a timely manner real happy with the rental and thank you
robert G.The service was excellent. The gentleman that helped me and did the whole order was fantastic and extremely helpful.
Richard S.It's a busy location in the morning when you open up and there's only one person helping customers. This causes delays in customers getting their rental and/or material which can impact their schedule to get things done. Recommend hiring a part-time employee to help during the morning rush to help reduce waiting time, etc. Thank you
Tony P.Great customer service
Joannie Y.I don't trust your odometer readings
oliver A.Adriana the best !
Philip Z.Vehicle was ok
Myron G.We always rent at this U-Haul. This past experience will make us change our mind. We rented a trailer we brought it back 21 hours later but they charged us two days later so a total of three days. The worker outside unhooked our trailer when we returned it said that he would email us a receipt we got it days later with two days tacked on to our bill. We had to call customer service to get it reversed. We're gonna report this to the Better Business Bureau because how many people are you doing this to this is fraud and you guys are making money by stealing and overcharging people
Jose Q.The truck I got the windows were dirty and I had to clean them, I even took the truck to the self serve car wash to clean it...other then that, this U-Haul place was above satisfying and I will rent again and refer friends. Thanks Jeff for your great service.!!
David S.Very friendly and equipment is well maintained
Jeanneth M.Inside the back part of the truck smelled of urine. Had the counter person mop it to remove smell. Also, very sketchy people around the location. I didn't feel safe. One man kept standing there near our rental, arms crossed and a frown on his face, didn't say a word, just kept standing and leering at us.
sean F.For this location experience was great. But U-Haul via phone was horrible. I had an appointment for 10:30 AM Saturday in Long Beach and that place is closed on Saturday, so the call center rebook for a place in Sunset Beach that was 20 minutes out the way. But I went that place was closed and it had a number to call on the window. I called the number and the guy stated he need the U-haul number off the back of the U-Haul I gave him that. He then gave me a code to the lock three times and none of them worked. After waiting over an hour for him to come which he never did I left and called UHaul again this time asking for a manager once I got to a manager he rebooked for Torrance location. But the manager on the phone was rude and none caring and act as if I was less than and I should not be complaining because the fix d the issue which was not solved.
Nichelle Hoyt H.Very nice customer service
joannie Y.This is a well run facility that provided me with a quality vehicle and excellent customer service.
Brian W.We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.
ROLAND AND JOYCE C. | Overall ExperienceThe facility was clean. The staff was not able to help me with what I needed.
kendra l. | Overall Experience