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darren SCustomer Reviews for U-Haul of Ventura
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience. Great friendly and professional staff
Leticia BNothing. Great people!
stan rPrompt efficient hitch installation. Staff were pleasant and professional. Only improvement would be to add a couple chairs in a waiting area. Even a bench in front of the store would be OK since the weather in Ventura is usually nice. I waited in the store and sat on a pile of boxes.
Robert CTruck was excellent and the service was good.
CHRIS BI just wanted to say that the staff was terrific. There were two people there, and they were really working hard, and hustling. They did things to make it easier for me to drive away. It is a tight fit at this location but the staff really makes up for it.
William GAll went smoothly, thank you!
Christopher DRental contract couldn't be any easier with great customer service
Baltazar CCustomer Service I received is always courteous professional respectful the guys are hard workers the guy that did my check in & check out is excellent I’m giving him 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
MAHSHID ZCindy went above and beyond and was very helpful in helping us with a weird mistake made on the other end of our rental. It made a huge difference for us and really made the difference between giving up on using haul again and feeling confident in haul. Thank you!
Natasha HThe computers were acting up at the time of pickup, but the staff was very friendly and made the best of the situation. The equipment was clean and ready. The staff was very helpful. Would definitely recommend this location
Mike WCindy is the best! Thank you!
Sean GGreat staff on site!
Andre BMichael, who helped me with reservations and trailer hook up was courteous and helpful. Fast and efficient check in and good safety review. Thank you!
michael gNothing to improve love these people polite, know what they are doing, quick
eraina tToo expensive for a day rental. Lower the mileage costs
Jeremy WWhenever I want to reserve something specific, if it's not available at this location, I adjust my schedule, instead of trying to find a location with what I need. I've had some bad experiences at some U-Haul locations. But not this one.
Christopher RI am highly disappointed in this experience. I have used u-haul on many occasions, mainly the one in Simi Valley, and I have never had an experience like this. This experience was completely unexpected. In a sense, I felt discriminated against, because I’m a female and Native American/Hispanic. The appointment was made in advance and the part wasn’t there, so had to reschedule, but wasn’t told/called until 1 hr after my initial appointment time. Why wasn't I advised in advance? I had to get an Uber unexpectedly twice, so wasted $50, since I would’ve initially had a ride. When I rescheduled, my appointment was for 10am and they didn’t start on my vehicle until after 4pm and called me that it was ready after 6pm for something that should’ve taken an hour. I will never use this u-haul location again or recommend this location.
Stephanie CCindy was absolutely amazing!! Thank you for a wonderful experience.
Tracy CMy truck was a little dirty and Cindy e. Was help helpful and did a fantastic job
UBALDO BTwo male staff were fairly nice. Third staff member (a female) who was present when I returned the vehicle seemed a bit rude and unhelpful. Had an attitude.
Adam OI have nothing to recommend improving. Our rental experience went very smoothly and we were completely satisfied. Customer service was excellent and our rental rates and fees were handled very fairly. I have rented here previously and will definitely be returning.
Todd TSweet ride bro.
MICHAEL GJason was extremely helpful and friendly. He made the entire rental process go smooth and easy
Kenneth IThe staff were extremely helpful. I got my trailer loaded up in no time, and I was gone. Everybody is very friendly and professional.
Rob TNo improvements needed, the staff is great.
Rachelle GYou gave me a truck with the low fuel warning dash signal on, I was not happy about that.
Jared DThe guys at the counter were super helpful and friendly!
Kevin CFast, friendly and priced right!
Jeff KWas difficult to get thru on phone, maybe huge rain storm. Installation experience was excellent. Joseph is great. Gave me all the paperwork from the break controller and explained things inn detail. Great job guys.
George CCuando entregan un carro lo entregan sin gasolina y dicen que estaba lleno
CARLOS MDonuts and champagne upon pickup
GEORGE SParker was great . The weather stripping in passenger seat fell off continuously.
Tracy TAbsolutely! Everyone was so helpful and professional! Thank you for throwing me a life line.. just when Ai needed one! U-Haul Rocks.. Themoloyees at your Ventura on Thompson Ave are Rock Stars!🤩⭐️🌟
Timi HHelpful People.
BROCK TNeed new vehicle’s. Van felt like it was coming apart, the rubber around the door kept falling off, very hard closing drivers door, and gas pedal is way too sensitive on a large vehicle that big.
Antonio MDrop-off location was excellent.
Tom WGreat customer service. Friendly
Thinh PGreg was professional, helpful and a friendly. I would rent from Greg again. Moving is stressful and having someone with those qualities makes it easier.
JOHN BI fell walking to get the truck on the U.Haul property. It has a lot going on for the small space in other words very crowded. I hit my face on the asphalt my grandson took me home to give my nose and forehead attention. My grandson ran the errand for me.
Marion HTRUCK GAS LIGHT CAME ON AFTER 15 MINUTES. IT WAS ON EMPTY AND THEY SAID IT HAD 1/4 TANK FULL WHEN I LEFT WITH THE TRUCK. I WAS ON THE 101 FREEWAY BTWN VENTURA AND CARPINTERIA. THERES NO GAS STATIONS FOR ABOUT 20. MILES. MADE IT TO A STATION AND PUT $50 GAS IN IT. THEN IT WOULD NOT START. HAD TO WAIT WHILE MOVERS I WAS PAYING HOURLY, WERE WAITING FOR ME BUT TRUCK BROKE DOWN. U-HAUL HAD SERVICE OUT AND GOT IT STARTED BUT ADVISED NOT TO TURN IT OFF. I HAD TO GET ANOTHER TRUCK. WORKERS NEEDED TO BE PAID FOR THEIR TIME WAITING FOR OVER 2 HOURS. I LOST ALOT OF TIME AND MONEY. U-HAUL MIKE MANAGER AT VENTURA ON THOMPSON SAID THEY WOULD ISSUE A FULL REFUND. IT DOESNT SHOW ANY REFUND YET AND ITS BEEN OVER 2 DAYS. I WILL FILE A COMPLAINT WITH APPROPRIATE STATE AGENCY IF NO REFUND.
Lana TCustomer service was outstanding! I had a problem, and Joe helped me fix it.
Jeff Nthe attendant at the store this morning is EXCELLENT. He is so nice and so friendly. I really appreciate it when someone is trying to accommodate you and be thankful for the work.
Karen DExcellent job guys
URBANO DAll staff, especially Michael were very professional and helpful. I will return and recommend to friends. Thank you!
michael gFriendly and efficient staff. Quick and helpful crew at both Ventura and Santa Barbara! Thank you
DALLAS Feverything was smooth and easy. thank you
jay jI would return to this branch ONLY because of Michael. I got the most professional and dedicated service from Michael, the manager. This is the only reason I am giving 5 stars. Please take this into consideration. I have used this U-Haul 3 times and I will continue to use it because of Michael. He is professional and dedicated to his clients.
DANIEL WAccompany the customer to the rental, perform a walk around with the customer to ensure the customer understands how to operate the rental. Make sure that all critical components of the rental function properly. Most of all, how about a little common courtesy and interest in the customer? Customer interaction was indifferent at best and in one case hostile.
Celeste WAll very nice and super easy process
Shawn QThe person that helped me Cindy was Great I would definitely look for her again whatever she is getting paid is not enough you should definitely keep her with the company
FRANK OAmazing staff from start to finish, especially on a holiday when I expected representatives to not be there. Thank you so much for your help, we will of course use your services again later this week as we move out.
Jonthomas OCheck mirrors and make sure they are properly adjusted
Nicholas PCustomer service was thorough and professional.
Jeremiah BWaited in store, 3.5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!
Erin M | Overall ExperienceThe manager, Anthony, gives 5-star service. However, this location’s setup is not optimal for long-term storage. If you primarily need moving services, it’s a great choice! Great people.
Cara L | Overall ExperienceI did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.
Shelley W | Overall Experience