Customer did not leave a comment.
Levi SCustomer Reviews for U-Haul of Ventura
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick, easy, friendly
Kevin RNada muy amables los trabajadores del lugar
FRANCISCO BNothing everything was great. Thank you 😊
vicki hExcellent experience and wonderful service!
Julie FNot charge people for appliances (utility dolly) they didn’t order and then act nonchalant about a refund that will take up to 3 days to be credited
Felicia RGreat customer service
Jacquelina BGreat customer service! Timely, efficient, and with a smile. Very much appreciated!!
Jose OThese guys are sharp, and they're customer-focused. They get you in and out quickly and with a smile. Ya gotta love that, eh?
James CEverything was great. Staff friendly and helpful. I have a cabinet shop and I used to have my own delivery truck. But the maintenance, insurance, employees that would never tell me when the "oil" or "check engine" light was on...Never again. U-haul is the way to go. So easy and great price.
Joshua Ggreat customer service when I called with questions too
Hannah PVery nice service
Carlos L15' truck was smelly. Gas gauge was broken and it said the tank was empty, but when I went to fill it up, gas overflowed and ruined personal belongings.
Crystal MAll the guys are awesome there
DAN HVery bright and helpful staff. Fast and efficient, quick and easy pickup of the trailer and even faster drop off when finished.
Greg CRick was very polite and extremely helpful. He has a calm, good attitude with helping people. Really good experience. 5 stars
ALBERT AExcellent costumer service!! Definitely renting trucks again at this location. Five stars!!
RAFAEL GVery Happy Customer
Mike FThe folks at this location are always helpful and it's a positive experience pretty much every time I go there. As for the truck - they're always "clean" - the last one was clean"ish" but fine.
Keith RMatteo got us signed in, set up our trailer rental and cleaned it out. He was very polite and helpful. He’s s exactly the kind of person you want interfacing with customers. Thank you for hiring Matteo.
Katherine WGreat group of people
STUART RKeep Matteo on staff!
Ron KGood service. Good equipment and friendly customer service
Roberto HEveryone was very professional and very helpful. I had no problems getting my trailer. It was hooked up and ready to go in a few minutes.
Rob TFriendly, efficient staff. Clean vehicles. This is a good place to rent vehicles!
Eric CThere was an appliance dolly and extra blankets in the back of the van that I did not order. I informed the attendant and he removed them. I did not check the milage on the van until I left the UHaul facility - there were 30-extra miles on the odometer. It was my bad for not checking, but it was a bummer that I had to pay for the extra mileage. I returned the van at 5:45 and the receipt said that I returned it at 6:45, not a big deal, but I did not go over my allotted time. I have rented from this location and will continue to do so, but I will do a more thorough check before I leave the facility.
Jane FEasy check in/check out. Truck ran great. The truck we rented was CB perfect for our move.
David VThe guy that helped me at the desk was very professional and helpful. I was in and out within 10 minutes.
Joseph DExcellent staff, pleasant and very helpful!
Becky SI don’t know the name of the guy who helped me, but he was great. Also, it looked like he was the only one on duty, running the store and rentals, on his own. He deserves a raise!
Stephen SNo notes. this is my favorite location. I’ve been using it for 25 years. Always clean, always professional always on time.
Kimberly SSuper easy pick up and drop off! Nice, helpful staff!!
Keith BWheel straps are useless. Despite rightening down well they slipped off the wheels. Go back to the previous net type version.
TIMOTHY MThanks folks!
ANTHONY GThe manager running the place was a consummate professional
NICHOLAS HMy confirmed reservation was for a 25 ft truck. When I arrived at the pick up location, the agent told me I didn’t have one. He then told me they must of canceled the reservation and then proceeded to say they didn’t have any rentals. Not only had I walked to location, but I did not have a truck. After speaking to the agent and showing him the lot full of trucks including multiple 25ft trucks and he agreed only to rent me a 10 ft truck. This made my move almost 5 times longer and more costly with the trip charges as I had to go 5 times more back and forth.
ORLANDO IBest service thank you
Maira pService was outstanding!
JOHN SAs I was driving and just getting on the I-5 on ramp, the trailer started swaying and completely came off my tow ball. I had to have someone assist putting it back on and we had to manipulate it and shake it up and down to get it to latch back on properly and lock in
Sylvia BPassenger side rear view mirror is broken and will not stay in place.
David Rnothing everything is good
FRANCISCO LAgent did not load appliance dolly, and would not deliver to Santa Paula, movers would not move appliance otherwise, leaving me to move and load them, also had the same issue when unloading, incompetence left me frustrated, I am a disabled American combat veteran.
ANTHONY GFriendlier staff
ALLISON LEverything was great
DAVID BStore was understaffed when I got there. One guy working inside and out. He did the best he could in the moment.
FRANK CNone at this time
MARK GEVERYTIME I NEED TO HAUL THINGS AROUND TOWN I ALWAYS USE THIS LOCATION.
NANCY RSheila was nice
MARTIN BEveryone at this location is outstanding, very easy to work with great customer service, makes it super easy and also the only place I go for a trailer rentals and filling my propane
SCOTT RRep where very nice
FELIX GJoseph and Abel were attentive and effective. Had to return the first truck due to bad tire. We were given another one quickly. Return was easy
JOY EI have rented from this location several times and the vehicles are always very clean and the staff is always very helpful !!!
ERICA WSlow computer system slows down getting out. I had a hard time finding my truck. Parking is challenging. They are nice guys inside but the location and systems are challenging.
KAREN BGreat customer service.
KEVIN JEverything was great except for the app. This is the second time that I used the app to check out the rental electronically. The app wouldn't allow me to save the pictures I needed to take before checking out the truck. I am not sure if it is my phone but because it has happened twice, I believe the app might have some issues. It is frustating that you can't upload pictures and that you have
RICARDO ACab was dirty with signs of spilled drinks but employee cleaned it up after I complained. Sliding door very difficult to open. Had to go through back to open. A few times dash indicator showed it open even though it was closed. Much different experience with this van than the one I rented at this location a few weeks ago. That one was clean and operated well.
RICHARD CWaited in store, 3.5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!
Erin M | Overall ExperienceThe manager, Anthony, gives 5-star service. However, this location’s setup is not optimal for long-term storage. If you primarily need moving services, it’s a great choice! Great people.
Cara L | Overall ExperienceI did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.
Shelley W | Overall Experience