Customer Reviews for U-Haul at Del Monte Ave

Rating:

5.0

The equipment was clean but something was wrong with tire balance or something and it hopped the whole time with and without the car being on it. It made terrible metal on metal slapping noise the whole time and I was grateful the trailer held together long enough to get where I was going.

Rating:

1.0

When I made my reservation, I reserved both a truck and an appliance dolly because we were moving several heavy appliances and specifically needed the dolly for the move. However, when I arrived for pickup, I was told that appliance dollies are “first come, first serve” and that none were available. This was extremely frustrating because that is not how the reservation process is presented on your website. A reservation should mean that the equipment requested is set aside and available, not that it may or may not be there when I arrive. As a direct result of not having the appliance dolly we reserved, my husband had to move heavy appliances without the proper equipment and injured his back. This situation could have been avoided had the reserved equipment been available as promised. I am also very disappointed that although I initially reserved a truck at a location near my home, I was later required to travel approximately 40 miles to pick up the truck and then drive another 40 miles back home before even beginning our move. This added significant inconvenience, extra time, and unnecessary mileage to an already stressful moving day. Overall, this experience fell far below my expectations. Reserving equipment and then being told it is unavailable defeats the purpose of making a reservation in advance. I would appreciate a response regarding these issues and what U-Haul intends to do to address the inconvenience, additional travel, and injury risk caused by this situation.

Rating:

5.0

The staff was friendly and very helpful. Would absolutely recommend!

Rating:

5.0

Everything was great and I would rate this location as the cleanest and most efficient UHaul I have used. The only negative was that the vehicle only seemed to get 2 mpg? The staff are great

Rating:

5.0

This location is clean, friendly, professional and the vehicles are well kept. I’ll keep using this location and referring others as well.

Rating:

5.0

U Haul staff were very helpful and professional. Took care of all my needs. Thank you for all your help guys.

Rating:

5.0

Easy easy

Rating:

5.0

Yes!! Great service thank you so much!!

Rating:

5.0

Friendly and efficient staff at a very clean and well orgsnized facility. Pick snd return was quick and easy

Rating:

5.0

Person who helped me was knowledgeable, friendly, and efficient.

Rating:

5.0

It’s working I’d do nothing

Rating:

5.0

Great customer service Made it easier Extended my rental Appreciate team members customer service

Rating:

2.0

I reserved for 9 AM pick up but moved to 4:45 PM. Hindered my plans for AM pick up. Then they scheduled my pick up at Salinas location which is 40 minutes out of my way and that was unacceptable. Then they spelled my last name wrong even after I called them to correct it. They are the only game in town so I couldn’t use anybody else because I would have.

Rating:

5.0

I was charged for gas when the truck was left with the same amount of gas that I picked it up with

Rating:

5.0

Really fast. Great staff who were very professional. I would 100% recommend them!

Rating:

5.0

The rental truck has a severe cigarette smell in teh cab, and it sounds like it needed a tune up urgently. The staff at the location were fantastic as usual.

Rating:

5.0

Good drop off location. Quick and easy.

Rating:

5.0

This is the BEST U-Haul. The manager is fantastic.

Rating:

5.0

Great service.

Rating:

2.0

Pretty sad when I rent a trailer for 48 hours get it back to the same facility I picked it up in less than 48 hours and I get charged a $20 fee because they were closed. I was still within my time and took photos to prove it.

Rating:

5.0

Very quick. polite, and professional

Rating:

5.0

We had to wait no time for a representative to help us. The manager dashed out to get the truck and have it ready for us at our convenience. I called a couple of times to set up the rental and they were superb.

Rating:

3.0

Have the items available that are ordered.

Rating:

2.0

Picked up truck with just above 1/4 tank of gas, brought it back with just above 1/4 tank of gas and was told I was 2 gallons short. Seems ridiculous not to get a full tank, and return it with a full tank. Then the employee told me to go across the street and put 2 gallons in. I declined… Not good business management. Fill the trucks up.

Rating:

5.0

All set to go when I arrived…easy.

Rating:

5.0

Very helpful guys, and they had the equipment I reserved which is an improvement over past Uhaul experiences at other locations...

Rating:

4.0

I tried to get the truck with the app and that was very confusing because it asked for a reference lease. Something of that sort which is unacceptable when I’m at the facility trying to login to get the truck. I just had to go inside and the guy at the desk took care of it. This part of the app needs to be updated and removed. I absolutely will never try to use the app again because of this.

Rating:

5.0

I wish I remembered the name of the individual that processed by truck return. He has helped me before on prior rentals. He's stellar - one of the best U-haul staff I've interacted with. He's quiet but very efficient, effective, and really gets the job done.

Rating:

2.0

I dropped off my rental at 6pm not 4pm due to traffic and a gas station issue

Rating:

5.0

Satisfaction gaurenteed...

Rating:

5.0

Very professional staff!

Rating:

5.0

Ok

Rating:

5.0

Free wifi was slow and poor signal

Rating:

5.0

Quick return

Rating:

5.0

I had a geat experience with Uhaul from start to finish while moving coast to coast. I highly recommend this location to anyone in the area.

Rating:

5.0

The only concern was the engine light being on, and when I tried filling the tank, it literally overflowed before the gauge hit 3/4 a tank. One thing I will say is that the next time I return, I will search for Danny. Not only did he make sure everything on the list was accounted for, he walked out with me to inspect the truck, so I wouldn’t need to walk all the way back in if something was amiss. Of course, everything was perfect!

Rating:

5.0

I did have an issue when renting one of the trucks last week. The latch on the roll down back door was not functioning correctly. It opened up on the freeway!! I rent truck 2 -3 times a month to assist with my job so that was a problem. I was pulled over by CHP and they actually helped with securing the latch. I did call it in a reported it from the freeway. The employee was helpful but not able to actually help. I would like a refund maybe on my next rental

Rating:

4.0

Fast friendly easy to get in and out of

Rating:

5.0

Daniel, was very helpful and guided to needs and tips for the move.

Rating:

2.0

My comment is not about the place. It is about U-Haul processing of reservations.I had ordered an appliance dollie along with a 15' truck and moving blankets. My move required an appliance dollie (i.e. not a nice to have). When I arrived for pick-up, staff informed me that they didn't have any dollies, let alone an appliance dollie. I made a reservation for truck, dollie, and blankets. This felt like a breach of contract. I was under the impression that U-Haul would hold up its end of the agreement. And please, do NOT tell me that is covered somewhere in the contract, terms and conditions, etc. If it is, then you should let customers know as they're completing the reservation that the dollie is not available.

Rating:

5.0

Great service, Alfredo is great and knowledgeable good customer service and care!

Rating:

5.0

EV chargers are not ready for customers- i had to call Blink technical emergency to get them to release the charger.

Rating:

5.0

Great service

Rating:

5.0

Sanjuana was great. Very efficient and friendly. Goods are still in transit, so can’t say if they arrived safely!

Rating:

4.0

Truck dash needed to be wiped out by otherwise good experience.

Rating:

4.0

Drop-off was quick & easy, & the staff was friendly. Unfortunately, I was charged an unexpected extra fee due to poor communication at the pickup location. While the staff explained it well, this should have been made clear upfront.

Rating:

5.0

I rented a 9" van and it was clean and a new vehicle. My only recommendation is to clean the windows before the next rental. I needed to clean the windshield and side windows before my trip. Overall, this U-haul location is a big and organized operation with a great lobby and packing merchandise. I was very impressed! Thank you!

Rating:

5.0

I got charged a fee of $100 for cleaning of the unit but my use of it did not cause that. The exterior was already dirty and I had already found the cargo in need of a vacuum and I found a cigarette butt in the cabin and a hanger in the cargo area but although that didn't affect my necessities I still got hooked for the cleaning fee.

Rating:

5.0

Had a bit of a glitch with the app and loading close out photos. Was able to call customer support who made it painless to correct. The U-Haul app definitely needs some work still however the solid customer support saved the experience. Was able to talk to a real person for help as well which was critical for this style of problem. AI 'agents' have lost my business twice just in the last few days because they couldn't solve the issue. It was a huge relief to not have to deal with one during a stressful time like moving.

Rating:

5.0

I always get excellent service at this location. The staff is professional and always very helpful. Thank you!! Larry

Rating:

5.0

Have the gentleman that helped me on more often. He was very professional and courteous. Went over and beyond to help me out..

Rating:

5.0

Great customer service quick and friendly

Rating:

5.0

Staff was courteous and helpful. Way above what was expected. I continue to use this location because of the people. Equipment is the same every where but this location staff goes way beyond what is normal. Thanks.

Rating:

4.0

We rent from this location all the time! Occasionally, the trucks on the outside look pretty ragged. Our major complaint is the huge increase in mileage fees. We may have to start looking elsewhere.

Rating:

3.0

Too expensive

Rating:

1.0

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Rating:

5.0

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Rating:

1.0

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

Rating:

1.0

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Rating:

5.0

Great service!

Rating:

5.0

It was an excellent experience.

Rating:

5.0

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.