I've been picking up U-Hauls for work jobs for 5 years now from the Del Monte - Monterey location. I would say at least half the times I go to pick one up, the check in process takes much longer than it needs to. These attendants are constantly having to upload my DL into my reservation, sometimes up to four different times because of U-Haul's outdated system. I'm here for work and don't have time to always wait around for your system to not work. I'm a repeat customer and this shouldn't be happening. Where is the IT departments' involvement with this ongoing issue?? You built a grand new facility there in Monterey (by the way, with little to no customer parking now), but should've put that investment into a new, updated system that doesn't keep crashing.
Jordan HCustomer Reviews for U-Haul at Del Monte Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place is so clean people that work there are very friendly fast service and they help you when needed I’m always satisfied with the trucks I get keep up the good work that’s all I can say!
zeny wI rent trucks regularly for event production. The team at this location always takes good care of me. Excellent job! Thank you!
MONTEREY BThe service members were very helpful on the return 🙏👍🏼👍🏼👍🏼
Andrew AThis is a good location. A lot of trucks. Close to the freeway. Good staff.
NIKOLAI BEverything worked out perfectly.. conveniently located, a nice selection of equipment, fairly priced, helpful staff. What more can you want?
Robert JThe employee couldn't be bothered to make sure my reservation was correct, and I was assured it was probably right, which made me spend an hour on the phone. Customer service was bad. The trailer was dirty and very banged up. There was a coffee/soda stain over most of one side that they didn't bother to clean or wash.
William MTruck was dirty with some sort of chocolate mess on the bumper and the windows and mirrors were dirty.
Daniel NThe self return check in process doesn't always work as expected. The site freezes or just shuts down for reloading constantly. The lighting is very bad and customers are in the dark during check in or returns after hours.
Nathan WFriendly and seamless service.
Andrew MUltimately, we had a successful rental. The pick up we first rented ended up having a nail in the tire. Although we took a picture of the instrument panel and it said low tire, it didn't register in our minds until we got home. We were able to drive it back to the Rental location and they gave us a replacement van instead. That worked out perfectly. Our mission accomplished.
GARY PHitch installer was quick and friendly, and helpful. Great experience.
Jason HThe storage previous to move was fine, and the move to new state went smoothly, as did delivery. Zero complaints.
Edwina EI highly recommend U-Haul Del Monte, They always provide excellent service. They are quick, polite, and professional.
THERESA TThe person checking me in the day I picked up was not friendly. He did not explain things well. He rushed through the Rental process. The person I dropped off to was very nice.
James CCustomer service is great! Everyone is friendly and efficient! I have had excellent transactions at this location! Thank you!!!!
cara bExactly what I needed!
Timothy PMost people that is resting a Uhaul, they never drove a big car like that. It would be nice to someone walk around the car with the client to show the dashborad and stuff.
Ingrid SExcellent service as always!
Larry Vplease clean van inside & out before renting, thank you.
Paige BFix gas cap so engine light doesn’t appear. I was told to just ignore it. Also, I had reserved a dolly with straps a week ahead of time and they did not have one available.
Edward GYou might need more people to make sure your vans are clean and that your personal explain the workings of the inside driving and equipment works. Maybe each Van or Truck can have instructions how things work. 🙂
VIVIAN KVery efficient transaction
Mary DNo parking spots on this site,there are several handicap and even more electric chargers spots but I drove all around the campus twice and finally just parked in front of a row of rental trucks and parked them in.
Bradley HRude employees not transparent. Got charged extra for dropping off early because they weren’t open 50 dollars extra for promissory note.
Kimberley cNothing really. You're doing a great job. The truck was ready on time. The staff was very friendly and helpful.
Phil SWould recommend that all windows be cleaned inside and out and exterior mirrors prior to new renter receiving truck.
John TBetter indicators on where to park.
Eric BNothing. Everything went fine.
Dale DIt was well maintained but definitely not clean. It was filthy to be honest. I thought is was 19.95 for 24 hour rental but I was charged about $150. I’m not sure exactly how that works. I was able to accomplish what I needed. No complaints. Van was great size and fun to drive.
April CIn and out in minutes
James BThe person who helped me was nice, quick, and efficient. Good location. Will go there anytime I need to rent a truck.
Russ MGood 👍
chris sI worked for U-Haul Corporate for 9-years between 1986-1995. I have always been faithful to U-Haul throughout my moving needs. Drop off of the U-Box in CA was SOLID. I called in advance of the delivery drop since I didn't know how narrow the roads were to get here. It worked well. Thank you very much. While it's been a long time and I remember John (JT) Taylor; please send this on and let him know that one former Purcell absolutely appreciated this very long-distance relocation. U-Haul was the least of my worries "by far". It's a team. THANK YOU ALL!!!
Anita HThe only improvement would be having the vehicle gas tank full upon pick up. They requested I refill the tank to the level it was when I picked it up, but the level was a somewhat random level a little under half a tank, so it was challenging to add the exact amount of gas to bring it back to that level. Otherwise perfect!
Cole MI had an excellent truck that was new and in great condition. The best rental I have ever had. Really liked the fact the wheel wells were removed from the inside of the box.
Daniel LThis U-Haul location is excellent…grear highway access; big facility to load/unload trailer; great and clean restrooms; excellent staff.
Joseph CNo notes
Arthur BGREAT +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
patrick pWe needed a trailer to haul a trike that is 5' x 10' so we rented a 6'x12' trailer. When we got to the trike location and tried to load the trike, we damaged the fender of it because your 6'x12' trlr DOES NOT have a 6' wide opening! We called uhaul and tried to get a bigger trailer located in Walnut Creek where the trike was being picked up from. They did not have one and would not accept the one we rented from Seaside. So we had to borrow another trailer to haul the trike. Bottom line, we spent $47. For nothing. Uhaul customer service is poor and we should have been reimbursed for this rental. We told you we needed a trailer to haul a 5'x10' trike and you gave us a trailer that had too small an opening causing damage to our trike.
Todd PI’ve used this location for a while now and Caesar has always been helpful from start to finish ! No issues just got my move done and happy with results!
Bryan BI frequently use this location for my clients. Great location, I’d definitely recommend.
Jessie AClerk gave me keys pointed out where the truck was and walked away not very helpful. Far from my requested location. I incurred additional gas cost on my own car back and forth and, for the truck I rented, additional 1/4 gas to get to the storage unit. That is a hidden cost.
Ricardo NThe whole experience was wonderful including Thans.
DANA DExcellent customer service, everyone really professional and knowledgeable. Such a convenient location.
Luciana MThe location was convenient for our move. The staff were friendly and knowledgeable. The only problem was that the AC in the 10' box truck we rented did not work - after moving during a Monterey Bay heatwave, that was a bit hard to endure!
Cyndi NBetter return location, hard to drive out after trailer was disconnected
russell MWow! We pulled in to return a rental and found options for everything you could want in moving. All sizes of vehicles, packing, storage. Attentive staff gave us more information and quotes. Experience was simple and fast. Located in a convenient spot.
Andrea CSimple easy no complaints
Aliah IOvercharged me! Not very honest!
curtis vThe truck had mud splashed on the doors that I hosed off. The windshield was dirty and the drivers wiper blade almost came off. And the emergency brake release lever was really loose. The truck seemed to shift harshly too.
john mI receive Excellent service every time I rent at this location. The best team and the best store in the area. Thanks!
Larry VMy pickup went very smoothly. Very good customer support. Nicer than I was expecting!
Christina MKeep up the great work!
Joseph CHelpful and friendly staff made the process easy
Dawson VI have been a U-haul customer for many years. The U-haul located at 2330 Del Monte has been consistently excellent at providing trucks, equipment and supplies. The staff provides consistently excellent service as well.
Anthony AThe delivery date was changed at least 5 times by U-Haul with little to no notice. It was very frustrating; more than once I rearrange my schedule to be home for the delivery, only to have it canceled and rescheduled with absolutely no warning or explanation. I talked to several U-Haul representatives and no one knew anything, I was also given conflicting information by different U-Haul employees. I ended up losing an entire day of work at a job I just started dealing with all this. I expected much better given how much I paid.
Keenan HBest location I've seen. Lots of space, lots of equipment. Friendly staff. I suspect they would have had any moving blankets I needed.
Andy WI had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.
Kodi C | Overall ExperienceThe staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.
Diane S | Overall ExperiencePoor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.
clintin c | Overall ExperienceThe manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.
Debbie B | Overall ExperienceGreat service!
Kelsey D | Overall ExperienceIt was an excellent experience.
Ala S | Overall ExperienceFantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.
JOSHUA M | Overall ExperienceI had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience
Jennifer H | Overall Experience