Customer Reviews for U-Haul at Del Monte Ave

2156 reviews

2330 Del Monte Av   Monterey, CA 93940

(831) 655-0629

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(831) 655-0629

2330 Del Monte Av
Monterey, CA 93940

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had to remind them that I ordered 2 furniture dollies.

NOEL H. 
Rating:
5.0

The process was super easy! Staff was friendly and efficient. Great experience!

Brian W. 
Rating:
5.0

Customer did not leave a comment.

LAUREN D. 
Rating:
5.0

Nothing you are fantastic job thanks again

James M. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Very flexible when my time changed due to moving help delay. Return was a piece of cake! Highly recommend!

ANNA C. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Service was good. Even when things get busy they do their very best. Thanks guys!

Christopher C. 
Rating:
4.0

Dropped off by my daughter, very little interaction with staff.

Taylor S. 
Rating:
4.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

In and out quickly after booking online. Staff was great, drop off easy and staff corrected a mis charge immediately .

VERONICA B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

Julian C. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Truck was ready to go when scheduled. Smooth pick-up and reconsignment.

James L. 
Rating:
5.0

Everyone was very helpful and kind.

Daphne L. 
Rating:
5.0

Wonderful customer service and always a clean location. Thank you for the efficient service at this location, always! Very good store manager too. I don't recall his name, sorry

MITCHEL S. 
Rating:
5.0

Customer did not leave a comment.

Regina M. 
Rating:
5.0

Customer did not leave a comment.

Jan P. 
Rating:
5.0

I was diverted to a much further away location and the manager at this facility was able to secure us the vehicle we needed at this location We are forever grateful

LISA P. 
Rating:
5.0

Outstanding client services from Thomas, Eric and Will yet again!!! I'm so glad I can return over and over and work with such great guys. Well done Uhaul. You have an excellent team in Monterey! Thank you!

sheila R. 
Rating:
5.0

Customer did not leave a comment.

Richard Q. 
Rating:
5.0

Customer did not leave a comment.

calvin S. 
Rating:
5.0

Customer did not leave a comment.

ERNST W. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Very easy and speedy checkout and chick in, Great service

Leslie H. 
Rating:
5.0

Fantastic three year old facility. Clean, modern, and spacious. Super friendly and helpful staff. Very quick.

GORDON W. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Great service and hours of operation that work for everyone.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

KAREN Maria B. 
Rating:
3.0

There was a major price discrepancy for a change in drop off to a closer location- like, double what I was quoted. Being in the midst of a move I had no alternative at all but to pay the difference. When I politely voiced my despair about this to the agent at the counter, he seemed irritated that I was seriously bummed out, which made me feel even worse.

Courtney D. 
Rating:
5.0

Friendly and courteous service for our DROP OFF.

CHRISTOPHER G. 
Rating:
5.0

Keep up the good work

KRISHAN S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

N/A

LARRY A. 
Rating:
5.0

Thomas is an excellent employee. I watched him defuse a situation with an irate customer who's order was delayed. Thomas was able to defuse the situation and the customer left happy. Give him a raise.

Chris C. 
Rating:
1.0

Returned the rental before 9pm deadline and because we didnt have a smart phone we couldn't send photos of the vehicle or check in on the website using the location services. I called, emailed, and sent a message via chat to ask them to verify the vehicle was returned on time and explain the barrier but no one got back to me and I was still charged the $20 late fee. It's not right to have unnecessary barriers to return your rentals like that. Some people don't have smart phones so to penalize us for that and not return my messages is just poor business practices.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

NORMA A. 
Rating:
5.0

Profesional service all throughout

John P. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
5.0

Great place great service

VICTOR P. 
Rating:
5.0

Very good equipment and clerks!

Donggeon L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Andres M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Everything was great.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

GINA G. 
Rating:
5.0

You people were very professional and treated me as if i was a valued customer, keep up the good work!

KATHLEEN W. 
Rating:
2.0

I couldn't use my phone to pick up my truck. No cell reception. Fortunately an agent was still working and manually checked me out. I suggest you post signage and the directions to log into the U-Haul WiFi on site before attempting to use the on-line system.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

KARIN H. 
Rating:
5.0

I've rented a pickup many times at the Monterey location. The folks are friendly and I have always been happy with the process and equipment.

JAMES L. 
Rating:
4.0

The person that check in our truck was kind of rude and so was one of the desk people. You should go to this store like undercover boss show does and see for your self . I also talked to another renter who agreed with me.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS V. 
Rating:
5.0

The staff was very helpful and answerd all questions. Maybe complimentary coffee?

MICHAEL S. 
Rating:
5.0

The gentleman in the parking lot was very helpful and how to use the vehicle the van that I rented I didn't catch his name but he was African-American and wore glasses.

TARA M. 
Rating:
4.0

I will do my absolute best to never use this company again. I found out the day of my move that the 26' truck I had reserved was actually not available and nobody was even going to tell me. I guess somebody called after hours and said they were keeping the truck for longer and I just cannot believe this is something you can do, from the people I spoke to it sounds like this happens all the time! Moving is stressful enough as it is and uhaul made it 10x worse. The people working at both locations were very nice but my god figure your shit out uhaul.

LAUREL L. 
Rating:
2.0

My experience was poor because of availability issues. I moved my daughter from California to Seattle Washington and the company didn't have any one way trailers available in the state of California according to the reps.

KISER T. 
Rating:
5.0

Awesome customer service.

JESSE R. 
Rating:
4.0

Customer did not leave a comment.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Theodore L. 
Rating:
5.0

Customer did not leave a comment.

JERRAD G. 
Rating:
4.0

The motorcycle trailer was not made for motorcycles the ramp is too short Nearly damaged my new motorcycle because the ramp would not let the motorcycle go up without dragging the bottom of the motorcycle I will never order the motorcycle trailer again it is not made for large motorcycles

GARY E. 
Rating:
3.0

I had ordered a 8x5 enclosed trailer and it was not returned so I was given an open trailer. I reserved the the enclosed trailer because I had boxes filled with papers, plants and other items I didn't want to get ruined with wind. When I arrived they told me the trailer I had reserved wasn't returned (not their fault I understand) but when I asked about packing tape, tiedowns, or a tarp to make up for the uncovered trailer, the manager said he was not authorized to provide anything to us at no cost and we would have to pay for those items if we wanted them. So the corporate policy needs to be reviewed so that local offices can provide customer service options when what was reserved was not available.

Allyson S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
5.0

The alignment was very off, definitely a struggle to drive that truck on a long haul.

Fred W. 
Rating:
5.0

Excellent service.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Gregory N. 
Rating:
2.0

The staff was not very friendly

Eric S. 
Rating:
5.0

Wonderful

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

VASHTI S. 
Rating:
2.0

There was a 2x4 missing from one container leaving exposed nails/staples that almost cut my husbands hand when we were trying to open the container. The lock portion of the containers were broken and applied to the container unevenly.

Michele G. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
1.0

Extra fuel charge is wrong. Filled tank with 2.5 gallons after traveling 28miles. Should not have been charged for 3gallons of fuel does the truck get 5miles/gallon? I doubt it.

Mike G. 
Rating:
4.0

Maybe have your sales person be more alert and helpful to the customers.

Charles B. 
Rating:
5.0

Well I've booked for Hollister a truck but you guys found me one in Monterey but you would not give me some free miles which would've been appreciative because I had to drive all the way to Hollister from Monterey and then back to Hall Monterey to drop it off which I didn't get no extra miles which I would appreciate that next time for the mileage is Discrepancy you charge me extra miles when I should've got a truck in Hollister so that's my complaint everything else was fine so you guys got to do some about the mileage thank you have a good day

Eddie E. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
5.0

Easy online set up, quick and helpful service. Very organized.

ERIK F. 
Rating:
1.0

The keys didnt get left in the lock box, resulting in me driving 180 miles to get my truck and setting me back over 8 HOURS driving to Nevada. You also over charged me. I'll be calling to speak to a manager monday 2/15

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

fred N. 
Rating:
5.0

Customer did not leave a comment.

CHRISEA H. 
Rating:
5.0

Customer did not leave a comment.

Vito P. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

The self-serve return is great, but photo upload is unreliable. Progress bar would start at 0% then instantly disappear. This prevented me from moving on.

Travis B. 
Rating:
5.0

I had to put air in one of the tires it was low other than that a great experience

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Very friendly and capable. Had fun with the rental. Those guys are great!

FAYE C. 
Rating:
5.0

Customer did not leave a comment.

ALISON B. 
Rating:
3.0

U-Haul needs to SERIOUSLY improve their online service. If a customer RESERVES equipment for a specific day at a certain location, it needs to be there when that day arrives. I made a RESERVATION and was told a couple of days before that the truck I needs was NOT available. The WHOLE POINT of making a reservation is to lock in materials and equipment. Luckily, something was worked out, but it nearly resulted in a disaster!!

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

I am a Uhaul stock holder after this amazing experience! I have been a manager of large wellness centers for 10 years and know how hard it is to hire a great team. This team you have here, is the best group I've ever seen in any professional setting. Bonus points for the skinny Caucasian looking gentleman with a Raiders hat & the not as skinny Latino gentleman that helped me. The Raiders hat really made me feel comfortable by the way. Give all of these guys a raise!!

JASON M. 
Rating:
1.0

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Kodi C.  |  Overall Experience 
Rating:
5.0

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Diane S.  |  Overall Experience 
Rating:
1.0

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

clintin c.  |  Overall Experience 
Rating:
1.0

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Debbie B.  |  Overall Experience 
Rating:
5.0

Great service!

Kelsey D.  |  Overall Experience 
Rating:
5.0

It was an excellent experience.

Ala S.  |  Overall Experience 
Rating:
5.0

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.

JOSHUA M.  |  Overall Experience 
Rating:
5.0

I had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience

Jennifer H.  |  Overall Experience 
No reviews have been submitted for this location.

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