Customer Reviews for U-Haul at Metcalf

Rating:

5.0

Great

Rating:

1.0

This is the second time I’ve been overcharged at this location. It’s starting to feel like a pattern.

Rating:

4.0

Check-in was Rough. I give that a 2-star. I couldn't find the truck anywhere in the parking lot. My app did not tell me it was parked one block over. When I finally tapped on the CS button to contact customer service, my app decided I had the truck and move onto the "return truck" page. I DIDN'T EVEN HAVE THE KEY YET! The CS Rep was awesome, gave me directions on how to get the key, and all was good. The process too entirely too long! The rest of my experience was lovely. The truck was easy to drive and worked out well for my move down the street. Thank you.

Rating:

4.0

Truck was available after first booking at Lenexa, they mentioned 15 ft truck was unavailable but reserved one at Metcalf. Truck did the job, only issue it hard a hard time starting when parked on my driveway which had a slope, otherwise did the work, drove 31 miles and added $15 of gas

Rating:

4.0

This was a very good experience. The staff opened right on time. The interior of the vehicle's cab had not been all cleaned out. There was still some trash on the floor. The vehicle drove well.

Rating:

3.0

The employees seemed like they didn’t care to help. The check in process took a long time. The truck that was given to us had stuff in the back that we only noticed after we got to our first stop.

Rating:

5.0

The young lady that helped me was just wonderful! She was polite efficient got me on my way and when I returned she helped me unload the trailer and get checked in in about five minutes. She has a wonderful employee please pass this rating onto her. Thank you very much

Rating:

5.0

Thank you for all you do!

Rating:

1.0

This was one of the worst experiences I have ever had. Not only did it take 22 mins for someone that worked there to help, the team member was unprofessional. The truck was disgusting and unkept. The store itself was extremely dirty and unorganized. It was a shame to see such disrespect for a business. It was clear that there isn't someone that cares working there.

Rating:

5.0

The customer service was impeccable. Friendly reps, both the one who helped me and the one who helped him when I realized I made a mistake on my reservation. The only problem with the vehicle was the speakers. One or both are likely blown as they produced the singer's voice perfectly but left out the lower notes and other backups to any and all music.

Rating:

3.0

Young employee had a little attitude,other then that good.

Rating:

2.0

Miss calculated mileage on bill. If not, confusing to understand.

Rating:

3.0

I didn’t drop it off at this location. I dropped it off in Garfield Arkansas. The clerk there was very nice and thorough.

Rating:

5.0

Only complaint was the leaf spring broke which blew the tire in the middle of Wyoming. But Uhaul was able to get someone out to fix it and get us back on our way

Rating:

4.0

More employees

Rating:

3.0

They did fine to help me out and the staff did their job as expected. The location is a pain to access especially with the two different lots. I only used this location because the company didn't have what I needed at their other locations.

Rating:

4.0

Staff was great. Truck felt like it was going to fall apart

Rating:

5.0

Can't say it was clean neither can I say it was too dirty, it was okay.

Rating:

1.0

The truck was not clean inside or outside. The outside hadn’t even been washed from the last driver. Dead bugs covered the whole front of the vehicle. The passenger mirror was not staying in place which made using it impossible. The left tail lights and turn signal didn’t work. When I asked about the cleaning they said that this is the best they could do and they don’t wash the outside. When I asked about returning the truck early because I wouldn’t need it for the four days, they said there’s no refund.

Rating:

5.0

The reps that helped were great, they were very helpful with getting me processed and out the door in a timely manner and check-in was a breeze, I will rent here again soon, thank you.

Rating:

5.0

Excellent experience - the check out person was prompt and professional and the young man who helped us hook up and unhook the trailer was great. Thanks

Rating:

2.0

Very disorganized, They lost the key to the truck after I returned it on time and then charged me a day extra because they lost the key. Then they refused to answer my calls because they kept putting me on hold. I will refuse to go there next time due to how they treated this situation.

Rating:

5.0

Fast and completed return in less than 5 minutes. Excellent customer service

Rating:

5.0

The staff at this location is top-notch! I have rented from there multiple times, and each time the experience has been the same…friendly, efficient, clean, supplies well-stocked, and quick in and out.

Rating:

5.0

Nothing. Very good service

Rating:

5.0

I come to this location all the time because of the way I’m treated, greeted and the place is always so clean.

Rating:

1.0

This location is completely understaffed. My reservation was for 2:00 p.m. Saturday afternoon I got there at 1:45 p.m. I did not leave with my trailer until almost 3:20 p.m. they had one person at the desk one person working out in the parking lot. The trailer I received after driving two blocks to a different storage lot had bare wires on the wiring harness the inside of the trailer was dirty when I got home I had to completely sweep it out and clean it so that I could put my items in it for transport. When I returned the trailer the next day I made sure that it was clean and ready to go they told me to wait in the parking lot for someone to check it in. I waited in the parking lot for almost 40 minutes. I went inside to find the only two people working sitting behind the desk just chit-chatting about whatever. I asked them why nobody came out to help check the trailer end like I requested and they said they forgot that I was out there. I will never rent from U-Haul again.

Rating:

5.0

Everyone i worked with at the Metcalf location was great and it made my move much easier then I anticipated. They answered all my questions with professionalism and were all very courteous. I thank you all for allowing my move to be less stressful and will recommend you all to family and friends.

Rating:

4.0

Quick and efficient

Rating:

5.0

excellent equipment, friendly service representative, just the wait is annoying but understood

Rating:

5.0

My experience was very good at the location on Metcalf Ave. I pre registered online, uploaded my drivers license and checked off the additional supplies I needed. When I picked up the truck key at the counter it was quick and easy. When I returned the truck after hours it was pretty straightforward. My only complaint would be that the key drop off was not clearly defined so I slipped the key into a mailslot on the side door as did another customer who was returning their truck. Overall it was a good experience.

Rating:

5.0

It was not busy so I did not have the typical wait and the customer service was top notch. This location is typically understaffed and the employees work very hard to deal with each customer but the wait is usually long. Did not have that this time so all went well. The gas tank was not correct with my paperwork and they fixed it immediately.

Rating:

5.0

You’re doing great job guys! Thanks

Rating:

3.0

Provide some signage on where the returns are to be left. It was a confused mess of returns left at odd angles. No employees in sight as I went through the painstaking, time consuming process of photographing all the different areas of the unit. When I maneuvered around the jam and parked my unit in the obvious rental unit parking lot, someone immediately appeared to point out my error. Not a fee good experience overall.

Rating:

3.0

I was robbed of $75 dollars by U-Haul policy. They don’t reimburse you if you fill up the tank for them. I will be actively encouraging my friends to never use U-Haul due to their deceptive business practices

Rating:

5.0

Customer service is always on point. Courteous knowledgeable timely. I appreciate the staff.

Rating:

5.0

Everything was perfect. Seth at pickup went above and beyond.

Rating:

5.0

The van was so easy to drive! Great rental.

Rating:

2.0

Did not have the equipment that I rented out in advance because they let others rent them out. This included furniture dollys which were essential to my move. I booked a 20 ft truck because of the amount of large furniture I needed to move. I wasn’t able to get nearly any done because I didn’t have the dolly’s I RESERVED in advance. I feel like I got completely ripped off. Not to mention, the person working the front desk seemed very confused the entire time. It took nearly 30 mins to get us a truck assigned because they nearly over booked that too. There was no guidance or instruction on getting to our rented truck. This is a very poorly ran establishment. I will not be returning. Would love some money back tho since I couldn’t even get done what I needed to due to the company over booking dollys.

Rating:

5.0

Very busy when we pulled in to drop off the trailer. Kiera, I think that is her name (petite gal with long brown hair) was fantastic. She had the lot pretty much under control, adeptly multi-tasking to try and keep things moving. As I said, it was extremely busy! She has some mad trailer parking skills and then single-handedly unhitched it and had us on our way. Highly recommend and every U-haul location could use someone like her!

Rating:

5.0

Every single person I worked with were happy (even at 7:15 AM!) and helpful, process was fast and efficient. The vehicle was old with lots of milage, and a little rough, but perfectly fine for our local move

Rating:

5.0

I cam early and they were just as efficient as if I walked in on time

Rating:

5.0

A+ Already recommended it to another in my circle

Rating:

5.0

I have rented equipment from Uhaul before . I have to say this store here in Overland Park was one of the best stores that I have done business with! All the people I encountered there were very professional. The equipment was in great condition. The last trailer I rented from Uhaul when I went to p/u once again was sent to different location . The trailer had a flat tire and the employee that took care of the paperwork was the worst encounter I have had . I mentioned it to another Uhaul employee they gave me a number to call to report this incident. I had to talk to 4 people … spent a lot of time on phone. Did all that after repeatedly was told I would be compensated for the kind of service I had received . Never heard a word or no follow up calls! The one where I usually pick up equipment didn’t have the size of trailer I needed. So I was sent to another Uhaul store.

Rating:

4.0

The location for pickup was switched. So, the location did not have the blankets nor the paper for requested for packing. The staff worked quickly and made sure I had no questions. The guy who brought my truck up ensured it was cool and easy.

Rating:

5.0

The customer service was impressive! Very personable and she made a pending stressful situation a bit more tolerable.

Rating:

4.0

Great experience with this location! The staff was friendly and super helpful. They spent the time needed to make sure that I was happy and understood the unique sounds you hear when pulling an empty trailer. Great Job Metcalf store team! My only complaint is with the automated phone system. The automated call flow could be improved so that you can actually get through to the office. Multiple times I chose Option 3 (Existing Contract) and was stuck in a loop that everytime went back to the main menu. Also, don't let the call flow hang up on callers. One time I thought I was getting thru but the system told me everyone was busy, good-bye.

Rating:

4.0

Pricing has gotten quite high!

Rating:

5.0

It wasn't well cleaned at driver and passenger but it was maintained.

Rating:

2.0

When asked how long to rent I said within 24hr. So they put me at a 6hr rental but made no mention of it. Kid put in bare minimum effort to rent the truck to me, not tell me the return time, and the store doesn't have a sign saying where the key drop off is so me and several others were confused when we did drop off. But thank god I checked my paperwork to see what time I was to take it in the next day to find out I had 30min to get it to uhaul. Plus their site/app wasn't working for me and a few others in the lot. Also a "$20" rental cost me $70 for 6hr.... (not including gas but I knew that was on me)

Rating:

5.0

Mindy was awesome - she helped us through start to finish and made us feel comfortable about our trip pulling a trailer.

Rating:

5.0

More than one employee at prime pickup and drop off times.

Rating:

3.0

Computer system was down so the wait to pick up was over an hour.

Rating:

5.0

Great service

Rating:

5.0

Very quick and thorough.

Rating:

5.0

Nothing. As soon as I pulled in the lot 2 people came out to remove trailer. I was back on the road in less than 5 min.

Rating:

5.0

I hate surveys - before you asked me to put time and effort into giving you data, I was happy - I'd flip all the reviews to negatives to slight the company for this gay-ass review stuff but the workers were all great and I don't want it to reflect on them.

Rating:

5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.