Customer Reviews for U-Haul at N Lamar

4,411 reviews

5412 N Lamar   Austin, TX 78751
(S Of Koenig Ln)

(512) 451-7365

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 451-7365

5412 N Lamar
Austin, TX 78751
(S Of Koenig Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ARMAN R. 
Rating:
5.0

Customer did not leave a comment.

Chanel G. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Everything worked great. Thanks

ERIC H. 
Rating:
1.0

Customer did not leave a comment.

Braxton J. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Service was professional, kind and sincere. It was a pleasure to do business with the employees at this location.

Pamela L. 
Rating:
4.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Friendly and knowledgeable staff. Easy transaction.

Wiliam M. 
Rating:
3.0

I was told I could return after hours, then check in on a computer. I did that, and after getting home and logging in, I was informed on the site that I needed to check in on an app at the drop off location. I was charged a $20 fee - this would have been avoided if I was told that I needed to do the check in physically on site. Very frustrating

JOHN PATRICK F. 
Rating:
3.0

Unfortunately, after getting in the truck to drive off I saw that the truck wasn't cleaned inside. I found personal mail from a previous renter under the passenger seat. The windshield had dead bugs all over it. Coffee stains etc on the dashboard area. It was gross and I cleaned it myself. The truck drove beautifully over the 2000 miles.

Catherine C. 
Rating:
5.0

Yes good people

BAKORESEGA G. 
Rating:
5.0

Customer did not leave a comment.

LORENZO S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

I was picking up the truck early and it was RIGHT where it needed to be, up at the front. This also helps my mobile pick up be efficient. A rep showed up and asked if I was ok, which was nice because I was picking up really early and it was dark out. The return was easy too. The same gentleman that checked on me earlier asked me if he'd like for me to let him check my truck in, I took him up for it since it had been a long morning. Great service!

ROSA A. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

AYESHA A. 
Rating:
2.0

Customer did not leave a comment.

SHARAN G. 
Rating:
5.0

Customer did not leave a comment.

Monty N. 
Rating:
4.0

Christian was helpful knowledgeable and very good at customer service. Very enjoyable experience. One thing I think U-Haul should look at nationally is the placement of Tesla along side other fast EV chargers at every U-Haul location throughout the United States. Not only will it help EV drivers but this addition could put U-Haul in the category likened to that of the family auto service stations for travel and electric energy charging. Please think about it.

SIDNEY M. 
Rating:
5.0

Nothing! Perfection

CANDI D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

STACEY C. 
Rating:
5.0

Customer did not leave a comment.

DIANNE W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

The customer service rep was extremely overworked. He was the only one. But he remained cheerful, helpful, and customer oriented. Great job by him.

LESTER P. 
Rating:
5.0

Christopher was AMAZING! You are lucky to have a employee like him. Excellent customer service. The kid has mad potential.

Joel R. 
Rating:
1.0

Everything went as it should. The truck was ready when I arrived, it was relatively clean and even got a little better gas mileage than I expected. Had the truck most of the day and no complaints.

RICHARD S. 
Rating:
5.0

I believe my U Haul location contact was Christopher S? One of the most knowledgeable representatives of any company I've worked with. Had answers to all my questions and perfect equipment recommendations. And was just a cool dude. My trip from Austin to Tucson to drop my son at school dragging a 6 x 12 trailer went great. Trailer towed steady and smooth as promised.

Ronald S. 
Rating:
5.0

Not a bad thing to say... Chris rocks. He deserves a promotion.

COLE C. 
Rating:
4.0

I was sent here at the last possible moment on a Friday afternoon, when the original reservation location told me they were "too small", despite having the exact truck on site that I was looking for. So that added time and miles. The second site was being manned by one individual, the manager, Chris Siens, who was trying to help a line of 6 or more people by himself, since all his staff had quit without notice. Kudos to Chris for a yeoman performance. His knowledge of operational details allowed him to process me and others very quickly, all while maintaining a positive attitude in the face of adversity. I also want to comment the truck was totally serviceable and was really much easier to handle than I expected so the move was very smooth.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Krista G. 
Rating:
5.0

Customer did not leave a comment.

TODD N. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
4.0

This store is small but well stocked. The manager was very kind and patient and answered all my questions and felt I received very good advice and tips ... taking some of the stress out of a household move which is an otherwise stressful time. Thank you!

Keith P. 
Rating:
2.0

Maybe it was because there was only one person working, however we did not receive any details or next steps once we dropped off our rental truck. The person literally told us, "It will be a while before you get your receipt. You're free to go." After I got my receipt, I noticed that there was a charge for gas. I had no idea that was going to be a charge or if we needed to do that before returning it. I honestly didn't mind the charge, but it would have been appreciated if that detail was relayed to us before we left. Our truck specifically smelled like vomit and feces when we opened it up, and the smell lingered on some of our furniture. Maybe it was just bad luck but overall, I was not satisfied with my first time using U-Haul.

VANESSA M. 
Rating:
4.0

Maybe have another rep at the location in the morning. The one at the location was more than competent and had an awesome attitude but she could have used a helper. Make her the manager and have a trainee take care of they peripherals.

Marc O. D. 
Rating:
5.0

Young man who is general manager was extremely helpful, despite having no staff to assist and a very busy station. My suggestion is to get him some reliable assistance.

Matthew F. 
Rating:
2.0

Personnel was rude and not understanding at all. Didn't care to give great customer service experience

JAVIER R. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
5.0

Manager partner is awesome

Eddie B. 
Rating:
3.0

There was one guy working there, who was smiling and helpful. But because he was the only employee on duty, he had the phone calls routed to U-Haul's customer service line. I needed to talk to this location to retrieve something I left in the truck, but that wasn't even an option since we couldn't get ahold of this location.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

REYNOLD G. 
Rating:
5.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

I still have not received my receipt. ljustiz@austin.rr.com Thank you!

Leslie J. 
Rating:
1.0

The staff was busy . I had to go find them to turn in the uhaul.

Norma E. 
Rating:
5.0

The personnel were very helpful, unloading my car from the dolly and unhooking it from my vehicle. They did this very quickly and at no additional cost, as promised when making my reservation.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Shirl A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

I have no idea if I was just like listening things or if it's because I was driving in silence buuut you can hear wind? By the passenger side, I tried to pull up the window and shut the door once more but that wasn't it, BUT I didn't mind it much it just caught my attention. THANK YOU to the woman that helped me out though, she was very friendly

JAQUELINE V. 
Rating:
5.0

I thought they did a great job. We returned the truck when there were many other trucks being returned. They had the parking lot all staged for the rush. Somebody was there quickly to manage the return and everything went smoothly! They even asked us if we had any mechanical problems with the truck (the air conditioning kept randomly switching from the front vents to the defroster) so I felt that they were interested in correcting any problems along with taking care of usual maintenance.

James A. 
Rating:
5.0

Muy buena atención

LINCOLN A. 
Rating:
5.0

Customer did not leave a comment.

BRANNON C. 
Rating:
1.0

I had the WORST experience with Uhaul. From late delivery to ignorant staff to uncommunicative customer service, the experience of picking up my Ubox belongings was some of the most horrible exchanges with a business I've ever heard. I intend to make an official complaint about it but unfortunately, no customer service representative has helped me with this. I feel helpless and ignored by your business and my issues have still remained unheard. Thanks.

Arsum P. 
Rating:
4.0

Customer did not leave a comment.

Siobhan C. 
Rating:
5.0

Great experience, customer service, clean trucks, large blankets. Uhaul has improved a lot over the years and will use again.

terry B. 
Rating:
5.0

Customer did not leave a comment.

MARVIN K. 
Rating:
3.0

Customer did not leave a comment.

Carson N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

I was 20 mins early for my pick up but the truck was not ready. The location was very busy. Lots of people renting and returning. Seemed like they were doing what they could. Relatively painless though.

CARY E H. 
Rating:
5.0

Drop off was extremely easy and efficient!

Edward H. 
Rating:
3.0

Customer did not leave a comment.

john Z. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
2.0

The pick up location was considerably understaffed. One employee on a Saturday morning who was receiving returns and manning the counter. Huge line that I was supposed to be able to “skip” with the mobile pick up option. Passenger side mirror was duct taped. None of my reserved moving equipment—3 dollies and 24 moving pads were provided.

KIMBERLY B. 
Rating:
5.0

To increase more employees in order to curb down long waiting for the client in the line to be served

James S. 
Rating:
5.0

Customer did not leave a comment.

Irma G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
1.0

There were 2 staff unable to manage the long line of customer when I went for check out. They did not explain anything about the truck. It took 30 minutes to get the truck despite online check in When I went back, it was 7:55 pm. The door was open so I went in. After asking if anyone there for several minutes, the same guy who was in morning came and asked how come you are inside? How you came in? I said the gate was open and I entered from the gate. He took the keys from me and walked me to the door to get out. Gave a feeling that I'm a thief. All the trucks were so badly parked that it took another 10 minutes to take out my car when the same guy moved the truck out. It was very unsafe and another customer helped me to back up my car and come out of the place. I don't blame the guy 100%. U-haul center had lack of staff and he was clearly burnt out The truck had a smell. The AC was giving air full of gas or bad smell. I was so relieved to give the car back. Truly hate my experience.

Sachin C. 
Rating:
2.0

My pick up location was moved from 6 minutes away to 40 minutes away.

Whitney G. 
Rating:
5.0

Customer did not leave a comment.

EFREN C. 
Rating:
5.0

The manager was very helpful.

Marcene G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

Customer did not leave a comment.

Monica B. 
Rating:
1.0

Guy working the desk was incredibly rude. They did not have the equipment I requested weeks in advance and did not tell me I would need to find my own until I came to get the truck which caused major problems as my move window was small. I was told "not my problem". Less than a quarter tank left in the truck but he claimed it was half full so I had to bring it back half full, yet when I dropped off I was charged $100 for a full tank refill. The check engine light was on from the start and again was told "not my problem take it or leave it"

MATTHEW M. 
Rating:
1.0

The dude who greeted me (outside as I pulled in), was curt, unfriendly, and acted like I am really bothering his busy day. Yes, he was busy indeed, but instead of his grumpy attitude he could have at least issue a tiny smile and politely ask me to wait. And say "thanks, or good bye" rather than barking that I can go now.

RON A. 
Rating:
5.0

Customer did not leave a comment.

Marianna V. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

HARRISON I. 
Rating:
5.0

The owner lent me his own furniture pads when they were not available in-store, which was so kind and wonderful! Thank you!

TAYLOR P. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
4.0

Only one employee on duty during pickup - person in duty was great.

JEFFREY D. 
Rating:
1.0

Unprepared. Failed to notify or provide advanced notice they were out of pads and dolly. Unorganized. Did not clean windshield.

Larry K. 
Rating:
1.0

Understand that people need to be able to drop off their equipment at the location. The lot was blocked off by trucks that could've been easily moved to make room for a return with a trailer. The staff cleaning the trucks saw that I was trying to get into the lot while parked in the middle of the street to get in. They just stared and moved on to the next vehicle to clean. The center was under staffed and the guy working there couldn't handle the amount of people that were waiting to be helped. He had me park the truck in some random alley. Overall, it was the worst experience I've had with uhaul.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
4.0

Only one staff was there to greet and support customers. He was very helpful and courteous and was working hard.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
5.0

Customer did not leave a comment.

Dorian C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
1.0

Thought they opened at 8 and got there at 8:20 but reservation was for 7 so had given away our truck on the biggest moving day of the year for UT despite us making updates to the reservation a few days before which proves we were coming for the truck. Had these reservations for over 6 months. Gave away our upright dolly and roller dolly to another customer who did not have reservations for one. Last dollys in Austin- all locations said they have very few dollys? Had to drive to another location for our moving blankets that were on our reservation. I would use the location on the 6000 block? Of Burnett Road instead. I have had good service with them.

Ethan M. 
Rating:
4.0

Customer did not leave a comment.

BRIANNA W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

NANCY E. 
Rating:
2.0

To much time to waiting only 1 person in the desk is not right

ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
3.0

I just dropped the truck off. But there was not really any room to enter

Nicholas F. 
Rating:
4.0

check out via app is not working at all, i have to wait in line to manually check out.

gaofeng F. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Ryan P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joel m.  |  Overall Experience 
No reviews have been submitted for this location.

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