Customer Reviews for U-Haul at University Texas

Rating:

5.0

Both the person coordinating at the desk, and the gentleman that helped load us up were great, most helpful folks I’ve ever experienced with UHaul!

Rating:

3.0

Dropped off at a different location could not truthfully answer due to dropped at a different location

Rating:

5.0

Easy customer service. Thank you!

Rating:

5.0

Lower the price back down on the Motocycle trailers

Rating:

5.0

Quick but efficient in and out. Very busy butthey were personable and on target

Rating:

5.0

Super quick and explained everything

Rating:

4.0

Equipment was clean andd ready on time. The associate who helped me in the yard answered all my questions. The service desk, I think was the GM, was polite, knowledgeable and precious

Rating:

5.0

Great service! Very friendly mover! Definitely value for money - recommend to everyone

Rating:

5.0

All good, a bit of a long time to get the vehicle, other than that good.

Rating:

2.0

The cab of the truck I rented smelled horribly of cigarette smoke. It was overwhelming, and there were ashes all over the floor of the cab and inside the driver's door handle. The staff was as helpful as they could be, but there were no other trucks available, and they didn't have any time to clean it before I picked it up due to staffing.

Rating:

4.0

I had a dolly on my reservation but they did not have one for me to use. They ended up swapping it for an appliance dolly which didn't work as well and I still had to pay for it. Then I was double charged for dollys and charged for moving blankets that I didn't use. I called to get it resolved and spent 30 minutes on hold. Chat support was able to resolve my issue but the location itself does not have even minimal inventory integrity.

Rating:

5.0

My experience was great and I had no issues with my rental.

Rating:

5.0

Dave was great

Rating:

4.0

I've rented here 5-6 times with no problems ever

Rating:

2.0

Understaffed

Rating:

4.0

Expand the parking lot, it’s way too crowded and cramped.

Rating:

5.0

The reservation system for UHaul is awful! Even though I was able to reserve a van at one location, I ended up having to go to three locations to actually find a van. For UHaul being as big as it is, the reservation system should be way better. I drove away in the first van, only to find out as I'm putting gas that there is a hole in the gas tank and I lost out on $30 worth of gas. Roadside Assistance showed up and instructed me to drive back to UHaul with 0 miles left on the gas tank. Thankfully he followed me.

Rating:

5.0

All good

Rating:

5.0

The person named Kennedy at this location was very helpful and easy to work with. good with people.

Rating:

5.0

Very convenient location, speedy check out. No improvements that I can think of.

Rating:

3.0

I would like to request a refund for the additional gas we put in the car. We were given the car on empty and filled up the entire tank and returned it on half full. Please contact me at hello@kfrenchprojects.com thank you!

Rating:

1.0

The person who gave me my uhaul keys refused to show me where the vehicle was even after asking. I asked a clarifying question during her instructions, she paused, gave me a stern look, and talked to me like a child. I would not recommend this location to anyone who values mutual respect.

Rating:

5.0

He was very helpful I appreciate the service

Rating:

5.0

Best staff of any uhaul I’ve been to, and I’ve moved 27 times, lived in 9 states and in 19 different cities.

Rating:

5.0

None

Rating:

5.0

Can think of anything. Just keep doing as you are. Thank you

Rating:

5.0

Good location. Quick service.

Rating:

2.0

Rented a truck for a local move. The rental itself was fine, but the return experience was terrible. I was wrongly charged $120 for a "missing dolly" that their own employee had removed for another customer — something that took a week of emails and follow-ups to get refunded. I was also charged a $25 cleaning fee that I believe was unjustified. The GM eventually acknowledged the dolly was their mistake and refunded that charge, but getting there required multiple follow-ups. If you rent here, document everything at pickup and return.

Rating:

5.0

The agent at counter was helpful and professional. He was extremely helpful and hus assistance was very valuable.

Rating:

3.0

UHaul pushes hard for customers to use their App, unfortunately the App didn't work. Very glitchy! Truck was at less than a quarter tank when I picked it up. Not knowing what kind of mileage it would get and needing to go about 200 miles I filled it up $150. The truck was returned with over 3/4 of a tank of gas. They got $100 worth of gas and said there was no way to credit us for any of it, even though they were able to add billing for mileage not previously billed! In the future, I will avoid using UHaul if possible.

Rating:

5.0

They were so friendly and helpful. I couldn't ask for more!

Rating:

1.0

Yall this was the worst experience of my life.

Rating:

5.0

Great experience

Rating:

5.0

Amazing guest services, definitely worth the I-35 traffic to be serviced in you are in the Austin region

Rating:

1.0

Same as prior comment

Rating:

5.0

The people at the uhual were very nice and made it so easy. I think the people went above and beyond

Rating:

5.0

trailer had a dent in it, and i had to discover, and report it to the agent. should have been repaired or noted, before i got it.

Rating:

3.0

crowded and not organized

Rating:

5.0

I've rented from this UHaul location several times. Using the app for check in sped up the rental process significantly. Staff was friendly and helped me get on my way.

Rating:

5.0

NOTHING HE DID A GREAT JOB

Rating:

5.0

Lo único malo que en la oficina las dos veces que llegué demore aproximadamente 30 minutos por no hay trabajador que esté pendiente de los clientes que están llegando nunca hay nadie

Rating:

5.0

Parking at this location is extremely limited. It would be helpful if there was at least 1 additional sign directing you to bring your return to the BACK of the building.

Rating:

5.0

Very kind and helpful. Truck ready, clean, instructions clear.

Rating:

5.0

David B. was amazing! He made both checking in and returning the truck a breeze. Definitely a bright spot in a long day!

Rating:

5.0

I can’t think of anything to improve on. I like the optional electronic checkout.

Rating:

2.0

Need better customer service.

Rating:

5.0

This whole UBox experience has been fantastic. Everything was smooth, made the moving process easy and worry free. Five stars.

Rating:

5.0

David B was very helpful and extremely knowledgeable. The location was busy and he was by himself. He was polite and able to get everyone taking care of in a timely manner.

Rating:

5.0

Thanks.

Rating:

5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Rating:

4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Rating:

5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Rating:

5.0

Fantastic!

Rating:

1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Rating:

4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

Rating:

5.0

None

Rating:

1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rating:

5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Rating:

4.0

Staff very helpful, pretty smooth process all around

Rating:

1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Rating:

2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Rating:

5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Rating:

5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!