Customer Reviews for U-Haul at University Texas

Rating:

5.0

My uhaul was very old and moldy inside. The seats did not work very well. But it worked for what we needed that day!

Rating:

2.0

The store employee looked up the wrong reservation therefore wasn’t able to locate my reservation in the system. She then had me call every U-Haul location in the area. I then looked up my payment information in my bank account and saw that I was at the correct location. Took a while but finally got there

Rating:

5.0

Excellent service.

Rating:

3.0

The driver side window popped loose when I was on the freeway. The exterior rubber trim was missing on the outside of the window and every bump popped the window loose. I kept having to pull off the highway and pop back into place. I took it back early (The location was near my house, but not near the loaction I was needing the truck). When I showed the Uhaul manager the defect, her mouth dropped. She said I could not get a partial refudn (I brought the truck back early as it wa not efficient to stop every mile and pop the window back in). She said she could not refund, That I had to contact corporate for defects and refunds....

Rating:

4.0

Everything worked well. Very pleased with the truck and the checkout process. My only suggestion is that you clearly inform customers they may be contacted by a 3rd party seeking to get a trailer or something hauled to the destination location. I got multiple texts from that 3rd party (with my reservation number) and I was confused and a little annoyed until the day I picked up, when the store manager explained the situation clearly.

Rating:

3.0

The truck was in very poor condition. The entire dash console was broken and covered in cigarette burns. The driver's door was also broken and literally popped open while I was driving. The tires were also in bad condition. I will probably go elsewhere next time. Thank you.

Rating:

3.0

I was charged an extra $12-13 for no legitimate reason. Fortunately I was able to get that refunded by customer service and the customer service was super good. It connected me with an agent fast and the agent Doug Rayburn was super helpful and friendly. I love human customer service, this alone helps me value UHaul. I can only imagine the nightmare this phone call would have been if it was a awful trash AI agent.

Rating:

5.0

Attendant was great!

Rating:

1.0

Holy fuck I dont know where to begin: scammer?

Rating:

1.0

I got charged 2 deposit on two cards and then sent to the wrong place where I wanted to pick up then also I couldn't eat and still waiting on my deposit back but was told I would get a full refund and haven't got it just the deposit only

Rating:

4.0

Everything went super smooth until the very last part. The app just wouldn’t let me upload the pictures that I was taking while returning the vehicle. I tried for 20 minutes, but it just seemed to say “error with image, please retake,” despite the picture having perfect lighting and the subject of the picture in clear view. I’ll probably be charged a service fee since I ended up dropping the key off, but it is what it is. Excellent experience besides that very last part.

Rating:

5.0

Mary is outstanding! If I had a business, I would want her to run it! UHaul just continue to do what you do best!

Rating:

5.0

I couldn't recommend any improvements. Ray at that location was fast, efficient, knowledgeable and friendly. Awesome in and out service.

Rating:

1.0

The dolly that I reserved was not in the truck and the facility did not have any to rent. I had to buy a dolly instead. Furthermore, the person at the checkout was new and unfamiliar with the computer system, it took over 30 minutes for the two people in line ahead of me to get their rental agreements, even though we had all reserved in advance. The location manager would periodically come over to push a button or give the newbie some instructions, but instead of sticking around until a customer's rental was wrapped up, he would get distracted with something else and thus not be around when the newbie ran into his next issue on the computer. All in all, it was a long and frustrating waste of my time.

Rating:

1.0

Homeless people were sleeping in the trailers and scared the living wits out of my wife when we were returning the auto transport after hours. We felt very unsafe. Not sufficient lights in the back nor instructions of where to return items.

Rating:

5.0

Nice people

Rating:

5.0

Will be better to find a solution for the bad smell please and all others things in good shape

Rating:

5.0

It was a great experience, everything was smooth.

Rating:

5.0

24/7 drop off location

Rating:

5.0

Fast drop off!

Rating:

1.0

They gave me the worst one on the lot tire pressure was off the damage was bad on it and the windshields where covered in bugs The trailer was difficult to complete the order took 2 hrs. Was not even worth it.

Rating:

5.0

I think everything went great. Everything was very clear and easy and fast, really fast actually. And I was a quick rental like I had to rent that day so the same day rental and I went off without a hook, no unexpected charges nothing like that. Well done

Rating:

5.0

Quick no fuss drop off and receipt sent to my email quickly with no added costs.

Rating:

3.0

Wait time to pick up rentals is to extreme, booked a hand cart/Dolly and there were none available for me to rent.

Rating:

5.0

Everyone is help full

Rating:

4.0

Very professional dudes great equipment you just need a coffee for your customers

Rating:

5.0

This was the best experience, the first time renting an uhaul by myself, andTimothy was helping me from the beginning, making this process super easy. Every detail was well explained. From the start to the end the experience was Great! 👍👍⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Very efficient site to rate a cargo van. Great location, very close to UT. Very easy to check in and check out.

Rating:

1.0

Registered and reserved on line. Waited 30 minutes in line at store only to re enter all of my info. Finally got a trailer but lights didn't work. Reserved a dolly and was told they were out. Hard to move without a dolly. Not a good experience!

Rating:

1.0

Stop putting locks on the truck hitch

Rating:

2.0

See above comment

Rating:

5.0

I know how difficult could be when it’s a lot of customers arriving at the same time but for haps another person helping with the process of signing paperwork and the line of people can move a little faster. Other than that I’m happy 👍

Rating:

5.0

Efficient and courteous

Rating:

5.0

No comments

Rating:

1.0

I was charged $89 for a 19.95 base rate, with the $15 insurance it should have been half what I was charged.

Rating:

5.0

We accidentally turned in our padlock key. Two days later, they had saved it and were able to return it. That was helpful beyond my expectations.

Rating:

5.0

It has been a few years since I rented a U-Haul and I have never rented one from this location. I was very impressed and happy. The truck was cleaner than my car and ran perfect. U-Haul is stepping up their game. Thank you!

Rating:

5.0

Great location.. employees were nice and friendly. Charges were as expected

Rating:

5.0

Un poco más de rapidez

Rating:

5.0

I wanted to give Julie at this location a shout out. Her customer service and help making the rental reservation process seamless. Her friendliness and professionalism was amazing. We will definitely be coming back when we need to move y daughter home from college.

Rating:

5.0

Very nice guy welcomed me and made the rents drop off easy.

Rating:

1.0

They gave me extra charges

Rating:

4.0

Returning after hours there was a crazy homeless guy following and yelling at me on the lot. Other than that if it’s within operating hours this was the best location I have been to in Austin, the lady who helped me was great

Rating:

5.0

This is my favorite location to use. The staff are always friendly and helpful, even when they are slammed busy.

Rating:

3.0

Had an excellent experience with Mary coordinating the overall rental of a truck and a vehicle hauling trailer. The truck was in excellent condition and well-maintained. The trailer appeared in good condition, however, when the trailer was connected to the truck, the trailer lights were faulty. I requested that we connect a different trailer to determine whether the fault was with the truck wiring or with the trailer, but the yard manager refused. I told him that I had plenty of time and that I was traveling 1500 miles and would prefer working lights. He responded that the trailer I reserved was the trailer I would get and he would not assist with anything other than that. Well, this is a fairly minor point overall, the customer service aspect was so horrific that I rated this one or two full stars lower than I would have otherwise. I’m sorry I didn’t catch the yard manager’s name, but he turned this from a five star to a three star single-handedly.

Rating:

4.0

I was instructed to just leave the truck and a receipt would be sent to me. I would have liked to review the condition of the truck prior to leaving the property.

Rating:

5.0

The employees are courteous, patient and very helpful. They are great at solving any issues you may think you have and treat you with respect while doing so. Efficient, capable and knowledgeable. The vehicle was well maintained and supplies are readily available. I have used UHaul many times for myself, family and friends.

Rating:

5.0

Ray and Kristina were top notch.

Rating:

3.0

Rated fuel at 3/4 when it was refilled a mile away

Rating:

1.0

Next time a employee makes a mistake. Do not charge your customer 700% increase on there bill. Fire your meth head manager who is unprofessional, impolite and just a bad look for your whole company. Literally!

Rating:

5.0

They were fast, efficient and friendly

Rating:

5.0

Thanks.

Rating:

5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Rating:

4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Rating:

5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Rating:

5.0

Fantastic!

Rating:

1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Rating:

4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

Rating:

5.0

None

Rating:

1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rating:

5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Rating:

4.0

Staff very helpful, pretty smooth process all around

Rating:

1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Rating:

2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Rating:

5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Rating:

5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!