Customer Reviews for U-Haul at Western Ave

Rating:

5.0

Just make sure those computers working faster n great 😊😊😊😊😊😊 I fave Deleoy a A++++++

Rating:

5.0

To improve the self check in and drop the truck off a little bit better rather than dropping it off I couldn’t get to the computer thing to drop it off in the timely manner that I was charged because of the difficulty online

Rating:

4.0

Nothing

Rating:

5.0

I was prompted to check in through the app upon my arrival and had issues with this method. It took a long time to receive approval, the remote agent for information already provided, and essentially never approved my truck. It took over 15 minutes for this process before employees in person took over. The staff on site were very friendly and extremely helpful. They checked me in within 5 minutes after realizing the virtual agent was not going to complete it for me.

Rating:

5.0

Exelent service.

Rating:

5.0

excellent service

Rating:

4.0

Nece experience 🥰🥰

Rating:

5.0

Nice and great attention 👌

Rating:

5.0

Yes

Rating:

4.0

The back of the passenger seat had dirt that wasn’t cleaned when I picked up the truck

Rating:

5.0

I only rent from this location. All the employees have very professional attitudes and very respectful.

Rating:

5.0

Had a fantastic experience with U-Haul during our move. The entire process was smooth, the truck was clean and well-maintained, and everything worked exactly as it should. What really stood out though was the employee behind the counter, he was incredibly friendly, professional, patient, and genuinely helpful during a stressful moving day. Great customer service makes all the difference, and they went above and beyond to make sure we were taken care of. Highly recommend this location and the team there. Thank you again for making the move easier!

Rating:

2.0

This was the worst experience ever. I was charged almost $140 dollars for a 2 hour rental only drove 8 miles. I rented the exact same one same exact miles about a month ago drove the exact same miles and was charged $80. The guy stated they only charged certain things when it “pops up” if it does or doesn’t. Then he stated he wasn’t able to call his manger because his manager specifically told him do not call him on Sunday because he’s at a wedding. This is ridiculous! There’s a total of three different transactions on my card totaling up to 200 and something. I will definitely not be renting again with them. He was charged me 60-70 for gas when I only drove 8 miles barely used any gas.

Rating:

3.0

The sign for the returns if after the turn that you need to make to return, and we missed it. It wasn’t possible to back up, and the service rep didn’t want us to drive in and sort it out, but also knew we couldn’t back into the street. He yelled at us for a while and then refused to help us remove the car, despite it being part of the service I paid for. After driving across the entire country it was an unpleasant way to leave the experience. Other than him, the experience was pleasant, and I’m so proud of being able to do it! So thanks overall to uhal for that.

Rating:

5.0

Mejor el precio del millaje

Rating:

5.0

No improvements service was professional and very supportive.

Rating:

5.0

Delray was very efficient and helpful in handling myself and another customer simultaneously. He has helped me before and was equally kind and courteous.

Rating:

5.0

Patience is the key 🗝️

Rating:

5.0

Gabriella (I think was her name) checked me in and helped me. She was awesome. Super nice energy, helpful, easy to work with.

Rating:

5.0

Honestly, I can't find anything that deserves improvement because the staff is excellent, starting with the manager, who is top-notch, and Hazel is the best, no offense to anyone.

Rating:

5.0

his is my neighbor U-Haul. Always a great experience

Rating:

5.0

The only thing that needs to improve is checking the condition of the trucks, mechanic wise before renting them. The 26 foot truck we rented started smoking and spilled oil.

Rating:

5.0

The staff here friendly respectful and great customer service

Rating:

2.0

Had a tire blow out with a car on the trailer, when they came to fix they found a second one close to failing. The bolts holding the fenders on were too long not providing proper clearance. Trailer lights quit working. And I had to use the hazards in the car I was towing so people could see it as I was driving home at night.

Rating:

5.0

He'll yeah your guy Delroy is the best man he go beyond to help you please keep him happy and give him a raise please outstanding very

Rating:

4.0

Nothing I loved the service

Rating:

5.0

I would have to call this the Best ran and maintained U-Haul facility that I’ve seen and have the pleasure of doing business with. The service personnel were the best I’ve seen. They were helpful courteous, polite, and knowledgeable. I would recommend them to anyone anytime. they could give a class on how to be good U-Haul field personnel..

Rating:

5.0

Totally recommend it people working there definitely they know how to help in all the items that we need for moving

Rating:

5.0

It was truly no problems period….. everyone was like Family. & I thank you all…

Rating:

5.0

Excellent service! The team was friendly and polite.

Rating:

5.0

Customer service is great

Rating:

5.0

El tiempo de espera fue algo largo

Rating:

3.0

Have more help.

Rating:

1.0

I was supposed to get a fuel refund. Took pictures of my remaining fuel and he wrote down the remaining fuel and never got my credit refund for U-Haul. Ridiculous! Horrible service and makes overall company look bad because of one location. This is horrible service, I just haven’t had time to leave reviews yet and make a bunch of calls to U-Haul. But I’m not happy at all.

Rating:

4.0

The vans were all out of gas. The light was on when I picked it up.

Rating:

4.0

Washing the outside.

Rating:

5.0

Excellent customer service. The management is attentive and works diligently to move customers quickly providing all needed services, supports and response to any and all questions with confidence and respect for the customers.

Rating:

5.0

Have more staff on hand. The employee Darel was outstanding. He had so many customers but he did his job and took great care of each of us. Efficiently

Rating:

4.0

make sure the truck doesn't have broken glass in it

Rating:

5.0

Delroy Palmer and his crew , where nothing but help…. Made something hard seem easy… I’m a happy customer.

Rating:

4.0

N/A

Rating:

5.0

Manager was very helpful efficient and polite will definitely go back

Rating:

5.0

Ive used this location for several years and I always get great service time,

Rating:

5.0

I will be using this Uhaul again. Reservations was easy. The check in and return was fast and easy. Staff had excellent customer service.

Rating:

5.0

I was pleasantly surprised with how smooth and fast this process was at 9am on a Monday morning. The one attendant I saw, a gentleman whose name I didn't catch, was hustling and still super pleasant. I checked in via my phone and the only hold up was the part where I had to enter like a personal reference to verify my identity. I didn't know that was a thing so didn't give anyone a heads up to watch out for this call. Now that I know, I'll be prepared next time. Returning was a breeze too. This location is BUSY but the woman who received my truck was also super pleasant, organized, quick. All around great experience for what's been a hassle for me at other uhauls in the past!

Rating:

4.0

The 2 workers that helped me at this location were very nice and very polite

Rating:

5.0

Amazing location, great service that made the experience go smoothly. I'll definitely come back here the next time i need a uhaul

Rating:

5.0

Always great customer service. The staff is friendly and helpful. Equipment is well maintained and clean

Rating:

4.0

Quick service, customer service was guy, awesome 😎 Great experience

Rating:

5.0

Very nice service

Rating:

5.0

No tiene que mejorar nada todo es perfecto

Rating:

5.0

Delroy, the manager was very professional polite and cared about the trip you were going to take

Rating:

5.0

Rep was very professional, excellent customer service skills.No complaints

Rating:

1.0

Stop charging my card more than quoted

Rating:

5.0

THEN EMPLOYEE WAS VERY HELPFUL AND DID A GREAT JOB

Rating:

5.0

Hello UHaul, Thank you for hiring Delroy. He was professional, articulate, knowledgeable, friendly. He gave us a new, clean van that greatly assisted us with our long distance moving project. We didn’t have to worry about it breaking down. God bless all of you. Your services made a difficult process much easier.

Rating:

5.0

The guy that runs this place (should know his name but don't) continues to be the friendliest, and most helpful uhaul employee ever. Seems he's always hustling to do what's best for the customers, no matter how busy it is. He's the reason I keep coming back to this location.

Rating:

5.0

Customer service was great

Rating:

5.0

The manager has the best customer service. He needs to be recognized. He was very patient and acknowledged everyone waiting in line.

Rating:

3.0

Delroy has the best customer service and was very attentive but needs more staff to help him at that particular location.

Rating:

5.0

De mi parte nada todo fue exelente

Rating:

5.0

Thanks

Rating:

5.0

Thanks