Customer Reviews for U-Haul de Montréal-Nord - déménagement

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul de Montréal-Nord - déménagement

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gabriel C.
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The guy didn't wear his mask while walking out. Didn't give us the cover sheets we payed for, we had to come back. No paper receipt because they had no ink. It would've been ok but I can't download the receipt. I was charged an extra 6.76$ and I don't know what for. Other than that, the truck was clean and comfortable.

Costel C.
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Customer did not leave a comment.

Aminata B.
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Abus de confiance, arnaque. Mon ami a pris la voiture il était dans le rouge. Il a dû mettre l'essence dés qu'il a quitté uhaul. On a compris très tôt qu'on s'est fait avoir car ils allaient nous dire qu'on devait vérifier avant car nous ont exigé de rendre à 1/4. Chose qu'on a fait au uhaul de Gatineau et le monsieur qui a vérifié le camion nous a certifié que le niveau d'essence était bon. Après on nous réponds que c'est juste verbal ça compte pas.

Emile M.
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The overall experience was nice. Truck was dirty but it doesn't really matter I guess The team out there was outstanding though m

Mathew M.
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Service was exellent, the only thing is that the equipement was tired and not performing as it should. I advised the manager and they are looking into fixing the problem.

Michel B.
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Customer did not leave a comment.

Steeve K.
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Customer did not leave a comment.

Dominic Q.
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Customer did not leave a comment.

Pierre S.
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Customer did not leave a comment.

Giovanni V.
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Customer did not leave a comment.

Sylvain B.
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there was no Covid19 mesures, no inspection of the rental before I took possesion. My reservation was wrong, only 4h insted of 1 day. I've seen better.

bruno M.
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Customer did not leave a comment.

Andre B.
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Customer did not leave a comment.

Benoit D.
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Customer did not leave a comment.

Jose H.
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Customer did not leave a comment.

YOUNES E.
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Votre personnel doit vérifier avec le client l'état du véhicule et aussi il doit lui montrer comment allumer les feux et les essuies glasse car cela diffère d'une voiture à autre, parce que votre employé m'a remis la clé sans m'accompagner à la voiture et j'ai trouvé des problèmes pour allumer les feux pendant la nuit.

Eugen-Ilie M.
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good customer support.I have arrived with my back door open and back out of truck platform taken out and the guy on the desk, who inspected the return truck, solved instantantly all problems. Vgood technical knowledge.Same time i didnt appreciate internet truck self method, didnt work, lost a lot of time Faster procedure to have your truck

gilles G.
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Customer did not leave a comment.

Richard A.
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Le modèle de remorque n'était pas celui réservé

Francois L.
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Customer did not leave a comment.

Sylvie C.
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Tout était super. Merci

Michele-Anne R.
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I appreciated my experience SO MUCH more than what I experienced at the Jean Talon location. The attendant was helpful and went the extra step to make me feel ready to take my truck. Thank you very much!!!

Axelle L.
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Customer did not leave a comment.

Vyasha B.
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The attitude of your manager who is obviously tired with life. He did not ask me the number of kms that I was planning on driving and all usual questions to estimate the cost of the rental. Instead, he withheld $1000 on my credit card because I wouldn't take his $18 insurance. He proceeded to tell me if anything happened, I would be liable and that my credit card doesn't have any insurance. Except, I have personal insurance. We all do. But he still kept insisting and I got irritated. When my card wouldn't pass because of the high amount, he didn't care and just kept staring. This was the weirdest experience and this is the first time I get treated so poorly a Uhaul. I told him this and he said that the manager of each UHAUL gets to decide how much to pre-authorize. So he did it on purpose.

Claudio R.
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Abou was excellent and professional and very courteous. All good, no need to improve, it was perfect, quick, easy and an enjoyable first experience. Tks Abou!!

Alain P.
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The trailer had a leaking tire and worn out tires.

Farouk E.
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Customer did not leave a comment.

André L.
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Put a dropbox on a post for the key near the entrance instead of a slot on the garage door. In the day you can't use the slot because the key falls on the bottom of the garage where the workers are working. Not very secure and reassuring for the customer. Thanks

Jason C.
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Customer did not leave a comment.

Gaetano P.
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My reservation was transfered here, because my original reservation was not fulfilled by my primary choice, and moved without my knowledge without a warning call.

Michel M.
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PERFECT SERVICE

Pascal C.
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Customer did not leave a comment.

Nazim K.
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Customer did not leave a comment.

Maamar G.
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Give them more advises

Francois V.
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Avoir une version française du sondage Stimuler le personnel, car on semble les déranger lorsque l'on arrive. Aucun BONJOUR ON PEUT VOUS AIDER

Pierre B.
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tout étais parfait

WILFRID P.
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Customer did not leave a comment.

Jean Francois L.
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Customer did not leave a comment.

April L.
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Customer did not leave a comment.

Jonathan B.
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Customer did not leave a comment.

Darwin D.
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No sense of urgency, took me 1 hour just to get the rental.

Fouad G.
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Thank you

Andre L.
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Customer did not leave a comment.

Francis F.
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Même avec la réservation en ligne, 25 minutes d'attente et d'une non chalence extrême pour prendre le véhicule. Au retour de location, 30 minutes de je ne sais pas quoi. 4 personnes au comptoir; une avec un client; une au téléphone et deux à regarder le vent, l'oxygène et à tenir un téléphone sans parler. Extrêmement spécial comme accueil, ambiance et Service client. Faut le voir pour le croire !

Joe S.
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100/100 satisfaction

Jean-Patrice R.
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Poor customer service

Christian B.
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La remorque avait un pneu très mou, le préposé la souffler et à l'arrivée à la maison je me suis aperçu qu'il y avait une vis dans le pneu. J'ai dû retourner au centre de location pour remplacer la remorque

Bilal R.
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Customer did not leave a comment.

Sylvain P.
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Beaucoup de monde en ligne à mon arrivé vers 8h. et temps d'attente de 45 minutes. trop long

gary H.
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Customer did not leave a comment.

Gabriel B.
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Il y a toujours une longue ligne d'attente, peu importe à quelle heure ou quel jour j'y suis. Les employés sont bons, mais il en manque pour nous servir.

Yvon B.
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Customer did not leave a comment.

Melissa C.
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Customer did not leave a comment.

Mario P.
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Customer did not leave a comment.

Michael B.
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Have more staff. The wait to pick up and drop off was very long.

Francois P.
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Je reçois des textos en anglais; ils devraient être en français.

Sébastien L.
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Easily accessible and friendly staff better than the Cremazie one.

PAUL P.
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Customer did not leave a comment.

Richard L.
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Customer did not leave a comment.

Sergio M.
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Fast and efficient professional service.! Rate: 9.975 on 10 :-) - 0.025 no complementary free coffee :-)) Cheers.. many thanks.. MMCI

ali B.
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Customer did not leave a comment.

Cassandra Elisa Z.
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I had a great experience and I would use this uhaul again- seamless experience!!! Very helpful and nice :)

benoit D.
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MORE PERSONAL

Luigi F.
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Customer did not leave a comment.

MANUEL R.
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Customer did not leave a comment.

JOHANNE S.
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I had asked for some equipment and there was none. Il wish they had had the equipment i had asked for.

Yung-hsiang T.
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Customer did not leave a comment.

Brent C.
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Manager offers excellent customer service and in both languages.

Paradis C.
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excellent service, thank you!

jamaa O.
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Was it sanitized or not thats the new question

Josue M.
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Customer did not leave a comment.

Beatrice L.
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There was a problem with the date of the reservation. The employees where trying to have me take all the blame, then they where nonchalant and not very responsive in their service. The driver door of the truck was difficult to close properly and the gas lid was broken.

mina E.
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Customer did not leave a comment.

ERIC P.
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J'ai suivi toutes les indications pour m'inscrire en ligne et éviter la file d'attente le matin de mon arrivée. On m'a dit que je devais faire la file quand même. J'ai attendu plus d'une heure 30 min. C'est inacceptable! Vous êtes en affaires depuis des dizaines d'années franchement...

Jean R.
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Customer did not leave a comment.

Hugues M.
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It was the last spot avail for a 20'

Santos N.
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OK

Francisco Javier A.
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Not all the equipment I rent was available. The truck in the location I chose and hour wasn't available.

Josue J.
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Customer did not leave a comment.

Zohir F.
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Thanks

Osneiber R.
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Customer did not leave a comment.

Henry V.
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Customer did not leave a comment.

Virgilio Roda De O.
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Ça s'est trés bien passé

Adolfo Jose H.
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Customer did not leave a comment.

Annabelle D.
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Le pik up n'était tinqué de la moitié à la place du 5/8 Il etait tellement sale autant les bancs que le tableau de bord. Nous étions sales juste à s'assoir. Le service etait médiocre, on ne ma rien expliqué, jai du demander qu'on fasse le tour du camion pour les dommages avant de partir puisque la personne me laissait partir sans m'expliquer où était les dommages déjà sur le camion. Jai pris plusieurs fois Uhaul. Mais cest la 1e fois chez vous et la dernière fois.

Tony S.
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Customer did not leave a comment.

Lilian Y.
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J'aimerais faire une plainte, c'est la première et la dernière fois que je loue un camion chez vous.

Amirouche B.
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Je suggère que vous arrangez les clients d'utiliser vos services suivant leur adresse résidentielle pour faciliter l'apport et le retour de votre matériel. Merci

Bernard G.
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J'aurais apprécié un sondage en français.

Robert R.
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Easy

Claude J.
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Customer did not leave a comment.

Richard M.
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Only in english. French is the official laguage un Québec.

Julien B.
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Customer did not leave a comment.

Anthony M.
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Customer did not leave a comment.

Sarah D.
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Customer did not leave a comment.

Markens Romero C.
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Customer did not leave a comment.

Joseph R.
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All is good

Francois P.
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Customer did not leave a comment.

Phuong Anh-Tuan L.
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reservation was made online but still you need to take the line??? need to wait to give the key back????

Andre S.
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waited 1 hour to be served takes about 10 minutes per customer

No reviews have been submitted for this location.

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