Customer did not leave a comment.
KEVIN ACustomer Reviews for U-Haul du Centre-Ville de Montréal Cité 2000 - entreposage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the vehicule is not the cleanest and the windshield wiper weren't doing their jobs properly. Otherwise good rental
MAXIME NExcellent service
Robert D | First ImpressionsI was told I'd get an email receipt "later" when I returned the vehicle. It would have been more professional to provide it when I dropped off the key and returned the truck. I rented it for just under 2 days and thx rental was for 3 days. Is there a refund for the day early return? The person where I picked it up thought there would be.
Eimear DThat your employées wont text on théière phone instead than answering us
RICHARD LUne proposition: les vitres et miroirs auraient avantage à être nettoyé avant le départ du client. Les indications de retour du véhicule ne sont pas toujours claires Pour tout le reste nous avons eu un très bon service Merci Bonne journée
DENIS HI paid for 2 days and return the trailer the same day and the employee told me i was gonna be refund in 2 days now it's been 1 week and nothing
DANY PC étais parfait et très simple la réservation et la prises du véhicule . Merci . Yannick
YANNICK LMe parecio muy amigable la sra que me atendio y me dio la informacion Clara y precisa
JAIRO GPiur une erreur qui n'était pas de mon contrôle, me coûte des frais exorbitant que je ne vais pas laisser passer. Très mauvais service aucune apathie.
PATRICK Lservice à la clientèle horrible, véhicule sal et pas entretenu
Romane OExcellent customer service rep
Mathieu VI was supposed to have the first month of locker rental free, but I had to pay for it.
Franck DVery helpful and understanding staff, always available!
ALCINDO DA storage centre without an elevator is an abomination. You should mention that sort of thing when someone reserves. I noted that the staff was friendly, actually one person was very helpful, the other two were the opposite.
Marc P | First ImpressionsNous nous sommes présentés et le camion proposé était enseveli sous la neige, aucunement déneigé. Nous avons eu un autre camion, plus grand, ne nous permettant pas d'avoir la hauteur libre de passage pour accéder à un garage qui était requis dans le déménagement, tel que prévu initialement avec le premier camion. Nous avons remis de l'essence dans le véhicule (facture à l'appui), et malgré ça, des frais de 38$ ont été ajoutés à la facture pour de l'essence. Lorsque nous avons emprunté et remis le camion, les employés présents étaient sur leur cellulaire et donnaient l'impression d'être dérangés. À la remise du camion, on nous a demandé de laisser les clés sur le comptoir. J'ai reçu un appel 2 jours plus tard m'indiquant que le camion n'avait pas été retourné. Après vérification de leur part, les personnes sur place n'avaient pas entré le retour du camion. Donc un service très très bas de gamme, des employés occupés à regarder leur téléphone cellulaire, des camions enneigés, des frais supplémentaires. Je ne recommande pas UHaul centre-ville Montréal.
GENEVIEVE FLe service client a chier ils s en calis de toi il parle au telephone Serviev client de q Vraiment nul
SAMI BJ’ai heureusement pris la peine de passer en personne car ma réservation en ligne n’était pas valide sans que je m’en sois rendu compte. Il n’y avait pas le bon format de rangement, mais on m’a offert de visiter un espace qui conviendra finalement. J’ai apprécié qu’on se donne la peine de m’offrir une alternative. On m’a ensuite expliqué le fonctionnement. Merci beaucoup
Gordon M | First ImpressionsThe service is really good thank you to you and your e Ployeerd v vu
ADAM'S RJe viens de commencer je ne peux pas encore vous évaluer comme il faut. Mais j'ai vue des crottes de souris dans le storage que je loue et depuis je stresse et j'ai peur d'en croiser une si je viens pour chercher du matériel.
sandrine s | First ImpressionsJ ai retourné le camion au même niveau d essence que lors de la prise en charge, et j ai été facturé de 60$ d essence. Lorsque j ai retourné l équipement pendant les heures d ouverture, j ai été voir l’employé au comptoir pour faire un check out et vérifier que tout est ok, il me dit juste de laisser la clé au comptoir, de plus il parle tout doucement sans jamais me regarder. Mon erreur est de ne pas avoir insisté pour faire la vérification, je n aurais pas été chargé de 60$ de plus.
charly mTruck without traction for winter. Only rent in summer! I received a receipt for $73 but $94 was charged to my credit card. I called to find out about the difference and they told me that the difference would be returned to my card. I'm still waiting.
ANA AI was told by the clerk I would get a credit if I returned the truck with the fuel a 1/4 (It was between 1/8 and 1/4 when I got it). I returned it with at least 1/4 of fuel and didn't get any credit. Scam.
Gabriel DMake sure the fuel gage is accurate. Was told my truck was 3/8 full when it was much under. Was charged for fuel eventhough i told them upon return and showed them pictures.
JEAN-FRANCOIS PThe cost was double what I was quoted, I even used 20 less than I paid for and still wound up paying $300 for my rental and returned the van a day early, was quoted $150. Will NEVER use uhaul again
CRYTAL Lla panne de l'ascenseur nous aidant à avoir accès au 2e étage, ou était située mon locker était une grande déception et avoir su avant nous n'aurions pas emménagé là.
andrea a | First ImpressionsBel accueil...
ROGER GThe truck couldn’t be dirtier. Aa for the exterior I understand because it’s winter but the inside of the truck was beyond disgusting. Dirty windows, the floor the dashboard , like it was never washed. Also the truck had a slow flat on the back driver side tire. Had to put air 3 times. Not the best experience
Emile TThe pickup location change on 1 day notice. This was clearly not a location that I want and was 35min car drive away from initial pickup. No money compensation or credit possible. really disapointed.
ERIC CInformer les clients où ils peuvent obtenir le matériel loué lors de la location d'équipement. Ex.: couverture de protection
Robert DBecause you asked, here is my story on uhaul service from yesterday : I arrived onsite ready to pick up the truck with the mobile app, just to see that I couldnt self check the truck, after a long try and fail. So I go to the desk and everything went well. Until I spend 10 long cold minutes looking for my truck on the parking, and had to come back to the desk for help (like a child not finding his toy that had to ask to his mother for help, lol), had I see someone else, she goes with me again, searching for it just to see it was not there, we come back to the desk and she gives me another truck, all good. Until the same thing again with this one. I go back to see an employee on the parking for help (I still dont find my toy, ma!), he goes searching with me and we finish to find it, but parked behind other trucks at the back of the parking. We go back to the desk and this time, it was the initial employee surprised to see me again so long after (45min), I had to explain again the whole story and she gives me a truck that was good. Not to mention I had 2 bags of protection carpet to hang around during the process. And the truck's gas level was almost empty (1/8). So I left really late to start my (long) moving day ahead, and a bit frustrated by this "first step". I don't know how do you guys (uhaul) keep track of where the heck your trucks are parked, but you would need a good geolocation system somehow. I guess I'm not the only one with such story. I have to say that all of the employees have been professional and helpful with me, I'm not complaining on this side, thanks to them! Thanks for listening, have a great day!
ROMAIN FThe taxes should show up on the quote. It’s quite annoying that the price went from 82$ on the quote to 95$ with less mileage and time than originally planned.
Colin SWhat I Unliked: I had an argument with your agent on Saturday 11 Jan. 2025 when I went to rent a minivan. This lady Maria (hispanophone, speaks french and some english) who I guess works weekends there, when you call to inquire about availability of the car you want or reserving a van, picks up the phone and says : "hold a minute" and then doesn't pick up the phone again. That day I called 4 times and was put on wait for 10-15 minutes each time and in fact I left from west of the city to the UHaul Montreal CityCenter (10km) by bus and metro anyways bcz. I was in need, without knowing anything would be available. The exact same thing happened the Jan.4 2025 when I called and was put on hold forever by this Maria 3 times, and I had given up going to rent a van. Know I am there, she has minimal customer service skills: put on a simple smile, be welcoming, grasp what customer asks you or wants, or even answers your own question 2-3 times !!.... She looks at you with frowns and as if she's suspicious of something. I had rented minivans from the same facility twice in the previous 25 days to 11 Jan. but they didn't have my phone number, email and even precise address acc. to Maria ??!! Right when we were speaking 2 phone calls came that in front of me she put on hold and never got back to, although a young black male employee (he had glasses on, busy with a notebook) was right there to help, I guessed. To this I objected and told her so its you that put clients on hold in the weekends. Her frown and seemingly anger got worse but she didn't say anything. Then she gave me a car key that had no remote control abilities and I went outside in the freezing cold hardly finding it in the back row where vans are unused and under snow and with no remote, you will have a hard time reading the plate or other ID no. of the van. I just saw the client after me coming to take his van right there in front with remote functioning keys. I came to under cover van inspection space, where a UHaul service truck was parking and the 25-30 y.o. driver guy inside was reading something. I moved my hand in front of his window and he was ignoring me so I knocked on the window and he reluctantly pulled it down and I told him I have a hard time finding my van and complained that the lady who gave me the keys looks thinkywinky or tired and look what old kind of keys she has given me. He said in fact she is my Mom and was looking as if he was hurt, so I told him I'm sorry but that has no place in the workplace, you look some kind of controler in this yard and you better know what has made a client running in this freezing day asking your help. Then he came inside with me and told his mother (Maria) that I am saying she is stupid (which is not what thinkywinky means), to which I objected and retold that the issue is disregarding your customers on the phone and retaliating by giving them obsolete stuff when better ones that repute the UHaul are available. I found out this Maria's son which didn't give me his name, was the one who had charged me 280$ extra (on top a total fee of 130$) the 1st time I rented a minivan from this branch in early December 2024 for 3 days (and I had objected and resolved the issue) saying I had drove it more than 105 km (which in fact was 55 km) and then saying I had not filled the gas to the required level (the controling UHaul mechanic in fact had verified that I'd filled adequately), and then saying the right "light" cover on the back is broken and I had the photo that it was broken and taped when the van was first given to me !!...
CYRUS NLe service de la rue Notre-Dame a été excellent pour nous accommoder pour effectuer le retour de la remorque à Drummondville. On nous a offert un dédommagement pour compenser la destination du retour. Trois-Rivieres n'offrait pas de possibilité bien que c'était la destination souhaitée.
PAUL RI had to ask your employées to give me my privacy zone. Im tellibg your that about the group of young workers all around me when i was paying and speaking with your account dept by phone. . Your staff on Notre-Dame street in Montréal is not représentative of your good cie. They are not serious, to young maybe and they want to kniw to many things about clients.
ROBERT LThe left flasher was tilting, possibly indicating a light problem. The windshield wipers were not really efficient. But driving and motor related things were real good.
Maxim PThe gas gauge was not the right one as shown on my contract. The doors were more than hard to close and I almost got stolen during my move. It was a really bad experience overall, even if I had good ones prior to that one.
OLIVIER GNothing! We had a great experience thank you!
Charlie TThe customer service agents were amazing
Jeremy TI really appreciate the service specially Abderrahmane bekkar he was very professionnel and attentive to my demands 5 ⭐ to his service
ABDELLAH LTrès bin service
MARTIN CStay the same
Donald RWe truly enjoyed the experience with the U-Haul Du Centre-Ville De Montréal Cité 2000 - Entreposage (on 2000 Notre Dame E) the facility was clean, and any questions we had about accessing storage were answered promptly. But the highlight of our experience was definitely our interactions with Leticia, a staff member. We lost a necklace that was incredibly sentimentally valuable - it was my grandmothers, who recently passed. We were distraught, but when we called the U-Haul, Leticia helped us on her free time. She not only found the necklace, but she also fielded multiple correspondences from us to make sure that and kept it safe until we were able to send a trusted friend to pick it up (as we didn't live in the area.) When the necklace handoff happened, Leticia personally oversaw the affair and made sure that our friends' ID was checked. Overall, we are extremely thankful to her for returning us this invaluably sentimental item.
Deepashika S | Overall ExperienceI came 30 minutes before closing. They asked me to put the key in the drop box, they'll do the check-out the next day and I'll received my bill next day. They charged me extra fee for the gaz, but I put more gaz than what they give me at the check-in. I'm sure if they did the check-out with me they'll never charge me extra for gaz because I could be there to contest ! I spent 20 dollars for gaz for 55km...I'm pretty sure it's more than what I really spent...anyway I felt robbed ! Be careful and make sure to do the check-out in person with the agent...
THOMAS TJ'ai mis les clés dans la boite ce fut rapide.
VINCENT BSimple et rapide
CAROLINE VWith today’s possibilities of decent affordable graphics wraps…. There’s no reason for your trailers to look so outdated, chipped and sun baked. Just saying.
STEVE DAll good.
Antonios MI lik
WALID JI got a truck with wrong information about the gas level. I had to pay it from my pocket.
ABDELLATIF LGreat customer service at rental.
CAROLL SAll went well, and the Cite 2000 location were Excellent A+ but We had to drive a total of 250 km to Montreal and back to get the truck because there were apparently non in the Magog and Sherbrooke area , and the the dealers did not respond to phone or text messages to tell us that until the day before.
ROBERT Sles essais glass usage fin a plein Verga j'ai parler au préposer il fait comme il a pas compris de la marde comme le service
Serge AStaff had a hard time giving us the dimensions of the truck and even understanding what a foot and inches were. We were eventually helped by a more competent and patient staff which we appreciated.
PASCAL DL'équipement réservé étais défectueux, on m'as donc louer une remorque plus petite. (un peut trop petite pour mes besoins) mais on m'a créditer le montant de la location.
RICHARD Veverything was nice except the appilcation to take the truck. it was impossible to take the picture of me. i had to wait 45 min that the store open to have my truck.
MAGALI HI did the reservation online with the app. But it gave me a truck in a second row, behind other trucks. So I had to get inside for being helped. The employee à the desk gave me another truck.
François DDalia & her team provides great service ! Thank you all
JULIEN C | Overall ExperienceVery poor experience based on the accountability of the manager over the elevators being shut down for weeks with no correspondence as to functional operation being restored. Notification over access to my belongings was limited to a single, unprofessional French text message. I was given a month's rent as compensation, but it wasn't nearly enough to cover the inconveniences I faced. Additionally, the delays caused by UHauls general service for truck rental forced me to travel far to another facility to pick up a truck move with. The staff was generally friendly while dealing with management but some desk clerks showed high levels of incompetence and disregard for quality service or any professional demeanor.
William P | Overall ExperienceI’ve been very satisfied with your facility over the many years that we have rented a storage locker with you. But when you recently removed your employee from the front desk, it became much more inconvenient to access our locker, and it led to me to decide to move out. Your location isn’t set up as a self service space and you make us do more work than we used to have to to access our locker. I understand the decision to do this was from your head office in the USA and not a local decision. They should know that they lost at least one customer because of it. I will add that we didn’t even get an email telling us of this change. Anyway, thank you for your service over the years.
DAVID M | Overall ExperienceGreat friendly helpful staff!
mickael D | First ImpressionsDo you also offer receiving parcel service if we have rental space? Thanks
Litao G | Online Move InVous avez shippé mes unox a lachine alors que je m'attendais qu'elle soit a cite 2000, je reste a coté de là. Lachine, à pied, avec vous idée comment c'esr faire ça avec du stock? J ai donc loué cette unité pour ca, et parce que rendu la, ca coute moin cher. Lachine m ont demandé de splitter le contenu de Mon ubox dans un nouveau. 1 mois gratuit, et apres ca, le 2e coute PLUS CHER que le premier, de genre 5$.. Je voens d'adresser la demande de transfert des 2 ubox pour transférer ca dans le storage. Pas possible avamt la semaine prochaine. He bin, lors de ma location de ubox précédente, ca a pris autour de 3 semaines avant de les recevoir. Si je lai ai la semaine prochaine, ce sera une tres grande amélioration ! Il me reste 50$ en credit ubpx a recevoir. J ai recu deja 50$. J ai un document qui mentionne la date de la livraison initiale, donc 2 jours = 2X 50$ .... Depuis ma location du storage, j'ai eu droit a un cadenas vert, pour m informer l obligation du cadenas-disque. Un accès suspendu pour je sais pas quoi, ils ont changer mon codeet ça fonctionnait. Maintenant, j ai droit a un "code inconnu" car vous avez supprimé celui-ci du système d'acces car vous voulez me parler, qu'ils m'ont dit. Vous serai presente dans 2 jours. Lors de mon contact initial pourla prise de possession de l unité, on m as dit qu ils pouvait pas m aider, tout ce fait en ligne. J ai donc niaiser 45 minutes afin que l application accepte les photos de mes ID. Pourquoi maintenant je dois constamment me présenter au comptoir. Il y a une section communication dans l'application, je vous invite à l'utiliser. Si ce n'est pas possible, vous pouvez tentez de me joindre par téléphone. Vous me faite perdre beaucoup de temps dans ce dossier. Si il y a un quelconque problème, je veux que vous m'en faite pars rapidement car je ferai shipper les ubox ailleurs et mettera fin a tout mes services chez u-haul. Ceci etant SOUS TOUTES RESERVES ET SANS PREJUDICES. Je vous demande à vous et votre equipe d'agir avec serieux et professionnalisme.... Les employés qui ont ete le plus professionnel dans votre equipe, c'est les 2 plus jeunes! Honte a vous! Merci, Philippe Darsigny
Philippe D | Online Move InFlood damage on August 9. Elevators inaccessible for at least 5 weeks following flood. I was unable to move out on my scheduled date. This caused me additional expenses. Lady manager surly, unresponsive and borderline hostile. I had noticed before the events but it didn't really matter as I did not need to interact with her too much before the flood. I accessed the facilities numerous times in the weeks following the floods without having to swipe my card or speak to anyone. Security was inexistant. The hallways are still lit by temporary generator provided power and the restrooms are dark. No refund or partial refund even offered. Other than that, the regular employees are nice enough and the units are as expected. This was the third time I had rented a unit a this location.
Francis Z | Overall ExperienceJ’aurais apprécié une réduction de prix étant donné que nous n’avons pas été en mesure d’avoir accès à notre local d’entreposage.
Robert D | Overall ExperienceI unfortunately can’t give 5 stars. The day I moved out my belongings the elevators weren’t working. This was a tremendous inconvenience and increased the cost I had to pay my movers because of the additional time it took to move everything out.
ALICIA P | Overall ExperienceThe problem I mer was due to the flood this summer. I could not remove my stuff when I needed to do it. But U-Haul finaly did not charge me fir the extea time .
Claude D | Overall ExperienceFollowing the flooding, i didnt have access to my locker for 3 weeks, no crisis communication from U-Haul (cité 2000 was managing the crisis but nothing from the headquarter neither). I spent hours to phone without getting proper answer. Finally, after three weeks, i was able to move in the dark (still no électricity). Everything was open without any security, no staff on the Ground. My objects could have been stolen. So i understand the crisis due to the flood but this is a very poor management of the crisis. Headquarter should have put more effort and staff to help local team to handle better.
kevin f | Overall ExperienceMalheureusement mon expérience chez U-Haul qui avait été excellente, est tournée au cauchemard. J'aurais donné 5 étoiles avant de vivre le drame de l'évacuation précipitée mensongère. Victime du bris d'aqueduc, mon unité du 2e sous-sol a été inondée sous 12 pieds d'eau. Bien que ce soit la ville de Montréal qui soit responsable et non U-Haul, je n'ai pas apprécié la manière dont on nous a fait évacuer les lieux par surprise, sans préavis. Le jour même de la visite de constat des dommages, qui selon les textos devait être une relocalisation dans une unité sèche, on nous a demandé de vider notre unité, en mettant à notre disposition une autre unité, mais en précisant que "rien de mouillé ne pouvait y entrer" et que tout devait être sortit avant 5 pm !!!!!!!!! Dans la précipitation, impossible de trouver une solution pour faire sécher ce que j'espèrais essayer sauver. Même pas le temps de comprendre ce que je jette, tout est détruit on distingue plus grand chose. J'ai été forcée de tout jetter à mon plus grand désarroi, une deuil terrible, tellement cruel auquel je n'ai pas pu me préparer, alors qu'ils savaient ce qu'ils allaient nous imposer depuis quelques jours. Quand on paye un entrepôt, c'est bien évident qu'on a pas la place pour son contenu chez sois, donc non je ne peux pas prendre le camion gentilement prêté pour amener chez moi la boue dégoulinate de tas poubelles tristes. Désespérée j'ai pris quelques tableaux tordus, pourrit et délavés pour m'accrocher à quelque chose. 10 ans à payer un entrepôt pour garder en sécurité l'héritage familial, pour perdre la totalité de son contenu. Ils auraient pu au moins être honnête et dire la vérité dans les communications pour nous permettre d'avoir le temps d'essayer de trouver une solution pour faire sécher les biens. Je suis dévastée, en colère. Rien de ce que j'ai perdu n'est remplaçable, c'était des collections d'oeuvres d'arts, tableaux, créations, cinématographiques et théâtrales, scénarios, oeuvres professionelles historiques, fait par la famille. Des archives ancestrales de 5 générations. 10 ans à payer pour La Sécurité d'un entrepôt pour tout perdre. Les gens sur place ont été gentils, et re.plis de compassion... mais la direction a clairement fait une erreur en cachant la vérité les jours précédent la "Visite d'inspection de dommages et relocalisation", qui s'est avérée être : "Venez jeter vos biens, tout est perdu".
nadja S | Overall ExperienceI'm super disappointed by my Uhaul experience! First of all I ordered 2 uhaul containers, I sent all the photos and necessary information for the delivery and then I've been advised less than 24h before delivery that it won't be possible. I had to find another option last minute, rent a truck and a storage. When I arrived the day after with my truck full I realised that we had stairs to access the storage!!!! nobody Informed me. Also the woman at reception was not friendly at all, really bah attitude and service. On top of that nothing has been offered to me, no discount for all the trouble! I didn't have other option at this time so I didn't have other choice than to stay but It's the last time I'm using Uhaul. It cost me more than it was supposed to do and lot of trouble on top of that.
Sandra D | First Impressionsthanks
Daniel A | Overall ExperienceA big improvement of your service is required.
Charles-Anthony C | First ImpressionsSuper easy, great price and a great ride.
Nicolas O | First ImpressionsOn March 23, 2024, I was rudely refused to access the storage around 6:20 by your employee. The reason was that it was not open until 7 though on your website, the contract, and the store print clearly stated access hour is 5 am - 10 pm. He asked me to talk to his boss and cursed at me. It was unbelievable. I called the customer service and was told the manager would call me back. Today is April 5th, I have yet receiving any response from anyone. Overall, I found most employee at UHauls were friendly. But, that particular guy’s behaviour at this location and the unresponsiveness from the management are just simply unbelievable.
BINGAO W | Overall ExperienceFriendly staff Walked with me to my storage Gave me all I need Step by step instructions Easy and clean! Definitely am easy experience
Shayaan R | First ImpressionsIt’s all Perfect! Thank you!
adelina r | Overall ExperienceIl y avait deux itinérants dont un complètement drogué qui dormait sur le sol avec sa pipe à crack près de mon storage. Nous avons dû tasser leurs choses qui encombraient le passage dont une table et un divan très sale. Je ne me suis pas sentie en sécurité quand je suis allée vider mon entreposage.
Melanie D | Overall ExperienceArash was awesome!!
Paul S | First ImpressionsThere was always disgusting junk in front of my locker left by other tenants. I had to make many complaints for that to be resolved and it would take too much time. Therefore it enough monitoring and action. I think lately people had sex near my locker also leaving their panties and all. Seriously disgusting and inappropriate.
Melanie B | Overall ExperienceI received an email last Thursday saying that my storage had ended and they were sad to see me go. Needless to say, during a very stressful and difficult time in my personal life, waking up to believe that all of my life's possessions and almost $20k worth of musical equipment and instruments was gone put me at the threshold of having a heart attack. I was disturbed by the lack of accountability or offering to make things right. The person who I called confirmed my locker was still locked and in my name and offered me a free month, although no email to confirm that offer came through and no one was willing to honour or even contact the manager for a reasonable conversation about a gesture towards my inconvenience when I finally did empty my locker one week later. I got out of there as fast as I could because you may just rent empty spaces but people fill them with their lives. Really expected some form of a gesture as the person I spoke to on the phone that morning said the email was sent to the wrong person and he profusely apologized to me. I have screenshots of the email date vs the date I actually checked out if anyone is interested in corroborating this complaint. The staff at the desk during check in and check out, although unable to help me with my complaint, were kind polite and professional.
Scott M | Overall ExperienceVery good service. Thanks 🙏
Robert D | Overall ExperienceThe service if stockage was excellent but unfortunately the service of truck renting just next to that place is extremely awful and not recommended at all. If you need to discuss you can reach at my phone number.
MOHAMMADREZA N | Overall ExperienceUn vrai plaisir de faire affaire avec vous. Toujours bien reçu au téléphone et en personne. 💪 Merci Danny Majerovich
DANNY M | Overall ExperienceI was initially (and repeatedly) informed that there was a problem with my storage unit payment by email and advising me to log into my account. Since I do not have an online account with U-Haul Du Centre-Ville De Montréal Cité 2000 - Entreposage (my payment details were set-up in person), these daily emails very stress provoking. They also did not indicate what the problem was and/or provide an alternative means of contact. After following up with my bank on August 11th, I managed to contact the U-Haul office to advise them that the problem was at their end (phone call/conversation also on August 11th). I was then informed that this information would be passed along to the Manager, who would text (preferably) or phone if further follow-up was indicated (no text/phone message was received). Unfortunately, the emails persisted until I then received a notice of late payment, but with specific contact information. I immediately followed up by phone (August 16th) and explained the situation, after which, the issue was rectified very quickly and easily. However, this entire situation caused me unnecessary worry, stress, and time, which could have been avoided by providing: - direct contact information (phone/email/webmail) for U-Haul Du Centre-Ville De Montréal Cité 2000 - Entreposage to facilitate rapid resolution/clarification of any issues; - additional information about the respective problem to avoid the email recipient regarding it as spam; - messages in both official languages (many 'movers' to Québec will not be completely fluent in French); - and avoid 'harassing' long-term reliable clients with vaguely worded 'quasi-threatening' messages.
Pamela I | First ImpressionsGood price. Too Many cracks ans holes in concrete makes load unstable on buggies, espacially in the slope. loose and crooked stairs in the docking garage. Neon Lights Never Working in the rental unit.
Jocelyn B | Overall Experiencethank you, i appreciate the security and safety provided by the storage. i have been using the storage unit for over 1 year now, so i appreciate the security and safety. :-)
Jitika S | Overall ExperienceExcellent service and helpful staff. Clean facility with no issues, the price is very good. Only downside is not finding enough space when needed!
Adam J | Overall ExperienceMalheureusement j'avais réserver mon local 3jours avant mon déménagement, une fois sur place ,on m'a expliqué que le local a été loué donc j'ai dû garder tout mon stock dans le camion . Le pire dans toute cette histoire c'est que c'était votre erreur, on m'avait expliqué que je me serais pas facturé pour la deuxième journée de location du camion. A ma surprise j'ai été facturé 2journée de location de camion. J'ai passé plusieurs appels même au états unis ,hélas personne n'a pu m'aider et l'employer (une fille qui travaille de soir )
Nazim K | Overall ExperienceMy experience was very good in general. I just noticed having a mouse infestation last winter. I found a lot of poop everywhere in my unit. This is not the thing that made me move out. I moved into a bigger home. Thank you
Matthieu D | Overall ExperienceGreat! We looked at a lot of companies before deciding to go with U-Haul. What made the difference in the end was that there were no hidden fees and they did not require us to purchase their insurance (our home insurance already covers our property while in storage). The facility is clean and we are happy with our choice.
Luce B | First ImpressionsI would have given a 5 stars if the docking area is more convenient!! It is not convenient at all to have to carry boxes from the car up the stairs to access the facility! Please make a ramp!!
Jeannie O | First ImpressionsAwful customer service. Awful system. Awful everything. I had to wait for 2 hours after reserving a storage and there wasn’t any. And then when we finally found one the elevators were not working. They told me to come back later but they wanted to take me uhaul truck. Awful experience.
Bruno M | Overall ExperienceHello and thank you for 5 yrs I needed and u where there and I do think u and hope some day we do business together and I am closed and thank you for all was nice too clean up and all done ✅ I do think you me Everard ward ❤️🌺🌴🏖🏄♂️
EVERARD W | Overall ExperienceUhaul was well priced, clean and mostly suited our needs. Being downtown, it would have been better to have longer opening hours but aside from that, we had a great experience!
Sarah V | Overall ExperienceI've been with Uhaul 2000 Notre-Dame East Montreal for 13 years and the service is outstanding. Dalia and her team are just amazing!
SHERIF C | First ImpressionsJ’ai adoré avoir cet entrepôt. Propre, sec et bien entretenu.
Carl B | Overall ExperienceLes planchers sont plein de trous. Ceci diminue grandement l'expérience positive de l'entreposage. Les toilettes sont en pauvre condition et demandent un entretien. Votre competition est beaucoup supérieure en terme de qualité. The floors are full of holes. That makes the storage experience much less positive. Washrooms are in poor condition. Other locations are by far superior.
Claude L | Online Move InClean, best place hands down to store valuable stuff. The security is very tight. The first I have seen in a while. Very automated environment.
Chima E | Overall ExperienceTrès bon service de la part du jeune réceptionniste ainsi que de son collègue (Chris je crois) qui m'a fait visiter les différents locaux. Très satisfait et le service était exceptionnellement courtois.
felix m | First ImpressionsThere was oil leaking from the ceiling of my storage unit which formed a puddle of oil on the floor. I told the staff about this twice, nothing was done about it. Very disappointing service.
Kamal F | Overall ExperienceEntendu parlez par des amis et souvent vu les affiches du storage en passant par Notre-Dame et Papineau. La location est définitivement très pratique.
Sandrine B | First ImpressionsJ’aime beaucoup la façon dont vous fonctionné et je recommande vivement votre service, merci pour tout
Stéphane G | First ImpressionsThanks for your excellent customer service.
Barbara S | Overall ExperienceThe system doesn’t allow you to be independent. You always need to phone the Intercom when you get in and out of the storage. The issue is mainly the parking. In order to park the car you have to ask them to open the garage. To load the car there is a huge difference of level so that if you have very heavy things it’s impossible to transport them on the cart provided. You might need 2 people to lift any heavy object and place it on the cart. No assistance at all to understand where my door is, what is the entire process of registration, what they need. I had to go back and forth 3 times cause nobody told what was the entire process and they gave me 1 indication at time. The first Time I waited the agent to have assistance about the registration and I was addressed to another reception. They have me indications about where the office was but nobody moved to show me the way. Of course by being a place where I’ve never been there were different doors and o wasn’t sure the reception one was down the corridor. I had to come Back and ask again. Once there I had to wait few minutes and once avails they asked me a document I didn’t have and had to come back to the car to take the right one. I had already done the payment of the storage online and tought it was done. Lomg story short, also to find the door it’s been a nightmare as I was rushing and from 12.30 I arrived I got out at 3pm only to deposit 2 bags and little things. It’s a big no.
Cinzia P | First ImpressionsLe service téléphonique est difficile d’accès.
CONVENTION P | Overall ExperienceL'équipe a toujours été extrêmement serviable et agréable. Cependant, impossible de joindre quelqu'un au téléphone.
Gallerie G | Overall ExperienceFriendly staff, always there to help.
ZIAD A | Overall ExperienceThe staff for the rental unit were wonderful. I was able to reserve and use a storage space and the access is very secure and everyone was very nice in helping me in English regarding making my reservation and using the storage space itself. Renting the trailer was the oppostie experience as it was a total nightmare. I would rent a storage unit again at this location because it is so secure but renting the trailer was just short of disaster.
Pandre N | Overall ExperienceWe used the storage for a few years and in general I was satisfied. The yearly increase should be within the Québec Rental Board rules and clients should be notified by email of the “automatic “ yearly increase. There was a time I couldn’t reach anybody by phone so I had to call the head office in the USA.
CARDONA M | Overall ExperienceSouris morte Crottes et excrement sur olusieurs de mes boites Pertes totales de plusieurs grand livres d’art Et collection Taschen aussi Costumes, chapeaux couvert d’excréments
Martin L | Overall ExperienceLe personnel n’a pas toujours été très cordial même si cela s’est amélioré sur les derniers mois
Arnaud S | Overall ExperienceExcellent facility. I felt safe when coming to the facility and confident that my items were securely stored. Very clean and reception employees always very courteous. Thank you.
Viviane S | Overall ExperienceIt would be convenient if a map was supplied to 1st time users. The locker numbers at the end of the aisles DO NOT indicate all the unit #s in that particular aisle. Thanks. Terry Matthes
terry m | First ImpressionsI reserved for move in date online, was provided a storage room...we get there and there was already a lock on it ( someone using it) so then im told there are no others free. Am given a temporary smaller unit on 3rd floor...we open it..the floor stained brown from drips from the upstairs unit and then we find USED NEEDLES in the crack at the top ( dropped from top unit) i can just imagine what those brown stains were from...was given no other solution. We cancelled and returned home. I will never use uhaul storage they have poor service and allow drug use in their facilities. They obviously do not follow protocol and customer service is horrible.
Luc C | First ImpressionsC'est les services téléphoniques et la facturation qui font défaut chez vous. Pas de réponse aux courriels, transferts d'appel aux mauvaises personnes, fautes de transmission de l'information (nouveau mode de paiement), message d'accueil téléphone à la limite de l'acceptable (accent anglais détestable et information superflue sur le rôle de l'entreprise dans la communauté) - une fois ça peut aller mais extrêmement redondant pour les affaires courantes. Il semblerait que la maison-mère soit déconnectée de ses succursales. J'espère ne pas avoir à changer d'information sur mon compte.
SOCIETE D | First ImpressionsThe employee was great. As for U-Haul, the price are too expensive and the unit was full of mice poop. I found a bunch of random bugs in my boxes.
Sophie G | Overall ExperienceThe price is not accessible for longterm storage.
Grailing A | Overall Experiencevery friendly staff and very nice to communicate with the staff even showed me were and how everything works, great staff and great customer service. Adam's thank you
Adams R | First ImpressionsMerci
Vincent V | Overall ExperiencePas d’éclairage, extrêmement poussiéreux dans l’espace de rangement, difficile de rejoindre quelqu’un par téléphone Recommande s’il obtient un espace éclairé et propre garantie.
CLIFFORD P | Overall ExperienceThe loading from truck is not really convincing.
MOHAMMADREZA N | First ImpressionsTKY
patricia l | Overall Experiencestaff that checked in me in was very helpful. great service. would recommend.
Mark M | First ImpressionsVery good service from the at front desk, she helped me find a locker in 2 days and offered me to upgrade the size of the locker, the next time a bigger would be available. Thanks to Géraldine and Dalia. Excellent service!!! 👍👍👍
Robert D | First ImpressionsPersonnel courtois, souriant, accueillant ET jovial (très important). Je les ai tous apprécié. Excellent choix.
Josée l | First ImpressionsThe only concerns about it is the fact that its tooo warm! All the time all years long… and a little dusty… a had two sofa there for few monts… and i had to clean it whit a carpet steem machine after! But the rest was perfect!
Martin L | Overall ExperienceTres facil a rentrer et sortir, ils ont tous l'equipement pour aider au demenagement
PATRICK F | First ImpressionsJe fus impressionné par le superviseur responsable de la direction. Autant Malana, que son supérieur immédiat, ont su bien réagir devant la situation... (Terminaux non-fonctionnels). Je les ai trouvé ....très classe. Bravo à eux 2. Une grande qualité de service à la clientèle. Michel Blais
Michel B | First ImpressionsI spent a week refreshing multiple times daily online to find, and finally paid for a 10x10 storage unit, reserved a truck for my move a few days later. Upon arriving at the facility, my 10x10 unit had been given away to someone else because I hadn't moved anything into my unit yet. They waived the cost of two separate units for one month to make up for it but the belongings I have will not fit inside them as the ceilings are far too low. I did not get a guarantee on a 10x10 unit being reserved for me in the next two days, though I did get offered for that to be free for a month, if it were found. The person from the front desk helping me did not make a large effort to explain any of this, I needed to reiterate and ask a lot of questions to navigate and figure any of this out. Not impressed.
William P | Online Move InPetit problème pour enregistrer notre dossier. J'ai due revenir sur place pour faire ouvrir mon dossier après enménagement des boxes. Il est regrettable qu'une liste d'attente en ligne pour des boxes de grande dimenssion ne soit pas offerte par U-Haul. Et qu'on ne puisse pas voir le prix de ces boxes en ligne si aucun ne sont libres. Le site et l'application U-Haul ne sont pas très bons. Mon compte U-HAUL n'est même pas lié avec mon dossier de location d'entreposage...
Philippe B | First ImpressionsPersonnel sympathique, professionnel et efficace - Éric Hamaoui
Eric H | First ImpressionsTrès satisfait d’un excellent accueil et très bon emplacement.
Cite K | First ImpressionsIl y avait des crottes de rat a terre dans l’unité.
Tomas M | Overall ExperienceÀ plusieurs reprises, ma carte d'accès ne fonctionnait plus. Je suis restée coincée pendant 2 heures dans un ascenseur en me rendant à mon local d'entreposage.
Anne-Sophie D | Overall ExperienceL’entrepôt est généralement très propre et facile d’accès. Mon expérience avec U Haul a été une très bonne expérience. Afin que ce soit vrai, il ne faudrait que les payments mensuels ou prélèvements automatiques continuent. J’ai quitté mon espace de rangement lundi le 20 juin 2022. Et tout était en règle lors de mon départ. J’ai cependant oublié de faire mon code sur le panneau (log out) lors de mon départ, désolé…
JEAN P | Overall ExperienceJe suis resté longtemps et j ai toujours.ete content de.venir dans ce lieu que j ai trouvé très propre
Marc B | Overall ExperienceSouris, souris, souris I could notice it within my visits.
Oscar C | Overall ExperienceLes passages étaient bien éclairés mais l'intérieur du local trop sombre
Pauline G | Overall ExperienceThe receptionist with long nails is amazing very helpful and friendly. She is the best. Make sure yo treat her well so she wont resign like the ones you had before her Thanks Jerry from MtLdecor unit 723 and 724
GROUPE M | First ImpressionsEven though the online reservation program was misleading and qlmost caused a catastrophe because it didnt guarantee a locker.... the worker was ablento figure out a way to accommodate me... i was very thankful
Redmon M | First ImpressionsBien que l’équipe à la réception mon aider, ma réservation n’étais plus “disponible “ à mon arriver. Bien que réservé 3 semaine à l’avance avec un numéro de confirmation, on m’a annoncé à mon arrivé que mon unité n’étais plus disponible et qu’il fallait que je paie plus chère pour avoir un unite. On m’a dit” quelqu’un d’autre la prit avant vous”. Leur solution: Si je n’étais pas content, je pouvais aller ailleurs…. Après un déménagement, l’entreposage n’est pas une partie de plaisir et je n’ai pas apprécié que mon unité n’étais plus disponible et qu’on me laisse sans options et surtout quand je suis arriver à la date réservé sans retard. La superviseur des lieux m’a offert un mois gratuit, ce qui n’etais pas suffisant. Elle a fini par m’offrir assez pour comblé la différence de tarif pour le “nouvel” unité. Très insatisfait de la méthode de réservation de u-haul. Complètement unacceptable. Je ne vais jamais recommandé u-haul.
Marco G | First ImpressionsThe parking lot is the only issue. Cars are parked for more than 30 min and sometimes is not even clients' but staff's. There are only 5 spots on the deck and 3 were taken by people working on site.
Rafael T | Overall ExperienceLe seul problème , il faudrait m'expliquer pourquoi je doit passer la carte avant de prendre l'ascenseur, une fois , je peux comprendre pour la sécurité, mais je doit TOUJOURS faire l'exercice DEUX de suite pour que l'ascenseur puisse fonctionner. Et la distance entre la boite pour passer la carte est assez loin de l'ascenseur, et moi j'ai de la difficulté à marcher, c'est vraiment épuisant quand on a un déménagement à faire . Très frustrant ce détail. J'ai pensé aller demander à la réception, mais le couloir pour nous y ammener est tellement long , que je me suis décourager d'aller pauser la question. J'espère avoir une réponse la prochaine fois que je vais aller à la réception pour faire ouvrir les porte .
Patrick C | First ImpressionsSont toujours prêts à nous aider au besoin.
Dominique P | Overall ExperienceS'identifier à deux panneaux pour l'accès à l'unité est un peu déroutant. Merci!
Rachel C | Overall ExperienceÉtant à la recherche de locaux pour musiciens et en ayant considéré plusieurs lieux, mon choix s'est rapidement porté vers Cité 2000 essentiellement pour le côté sécuritaire (accès par carte magnétique, nombreuses caméras, gardiens, présence à la réception 24h/24, quais de déchargement surveillés, plate-forme de gestion en ligne). Les locaux sont proposés à des tarifs abordables. De bonnes améliorations ont été apportées au cours des années : ascenseur, rénovation du hall d'accueil, machines distributrices, sanitaires rez-de-chaussée. Les studios sont inclus dans un bâtiment U-Haul ce qui pour les musiciens permet facilement la location de véhicules pour le transport d'équipement pour les spectacles. L'amélioration que je souhaiterais voir apporter serait une solide rénovation des sanitaires aux étages (mon local est au 3ème). Je souhaite pour ma part demeurer encore de nombreuses années à Cité 2000 car c'est une place stratégique et une communauté intéressante pour les musiciens.
Guillaume D | First ImpressionsBon service, endroit propre et semble sécuritaire
Hugues R | First ImpressionsC'est un bon service et le prix est bon aussi
ALEJANDRO N | First ImpressionsI had a delicate situation to handle with the departure of a disgruntle employee... which translated into the need to change the lock, codes and administration information. The staff were very helpful and easy to deal with. Their help with this delicate situation was definitely a plus.
*CODE B | First ImpressionsWould prefer access past midnight.
Giancarlo F | First ImpressionsJ’aimerais avoir accès 24/24 et 7 jours par semaine.
Robert D | First Impressionsi was very disapointed to have reserved a storage space to come back and learn it as given to someone else and nothing else was available with the same description. I ended taking a smaller one but i am very unhappy by that experience
Eddy L | First ImpressionsStaff at reception desk were great
mathieu l | Overall Experiencehello, and yes pleased and was a bit hard first so as a lady was so roude wow and i tryed to be kind NO so i do as i do now she is gone and all ok and happy with all i go pay bill and look in to locker and see all ok and take things and a great place thank u have a great tues ,
EVERARD W | First ImpressionsPropre et bon service
Edward S | Overall ExperienceJ’aime la succursale du centre ville de Montréal
Valerie E | First ImpressionsJ’ai noté average parce que vous avez correspondu avec moi en anglais alors que je suis francophone. C’est peut-être anodin pour vous mais pour moi c’est un grand manque de respect. J’imagine si on ne vous écrivait qu’en français? Vous n’y comprendriez rien Au Québec, c’est majoritairement en français qu’on doit travailler et correspondre… l’exception c’est l’anglais!
Pierre T | Overall ExperiencePablo Rocks.........deserves a trophy for above and beyond customer service
Robert D | First ImpressionsUne des préposée au "desk" n'est pas très 'amicale' ni aidante Il n'y a pas toujours quelqu'un au "DESK" ce qui fait attendre pour avoir une clé très long et aléatoire.
Productions K | Overall ExperienceJe n’ai pas pu profiter de ma location, l’espace était obstrué par une poutre, dont on ne m’a pas informé de l’existence et je n’ai pas pu en trouver un autre pour mon budget.
Olivier D | Overall ExperienceAll staff I interacted with on Notre Dame in Montreal looked high on weed and very slow every time
Manon O | Overall ExperienceLe prix est élevé.
daniel p | Overall ExperienceDes rats ont abîmés mon divan. Malgré tout les points positif que j'ai ressenti, le final est quand même problématique.
Jean-Charles M | Overall ExperienceJe suis satisfaite de tout et je trouve que les gens sont très sympathiques je les remercie énormément merci beaucoup pour tout le monde qui ce sont occupés de me servir bonne journée à tout l'équipes et encore merci.
Christiane C | First ImpressionsPour les locaux de musiques, avoir l'accès 24h serait vraiment super!
JULIEN B | Overall ExperienceI congratulate you on this business model and execution on all levels . If only every company operates like this . Every detail done with friendly and polite staff . Keep it up . Excellent does not reflect how impressed I was .
Keyvan P | First ImpressionsThere were mouse droppings on my furniture that was left on the ground of the storage. 3rd floor storage was OK but the 1st floor storage I share with my husband had this issue. It’s unacceptable. The staff is always helpful and kind, overall cleanliness aside from this one issue was good. There was no one to stop people from smoking in the dock area and wear a mask. The smoke was getting into my moving truck and onto my objects.
Carolanne L | Overall ExperienceIl est impossible de rejoindre cité-2000 par téléphone, on doit appeler à répétition pour être retransféré au bureau chef. Il faudrait un moyen efficace pour les rejoindre. merci
Sphère M | Overall ExperiencePouvez-vous changer le nom de la gérante madame Karin ne travaille plus chez Uhaul SVP
JOEY T | First ImpressionsMy mattress got completely ruined by mice, I had to leave it behind and buy a new one. I found mice feces in my bags and boxes. I've been trying to talk to someone about a refund or compensation and costumer service is not calling me back after they said they would. I am frustrated and disappointed with my experience.
Tanya S | Overall ExperienceI had to go through 5 people to be able to close my contract and it took several days...
IVAN G | Overall ExperienceVous êtes des escrocs sans aucune considération de la relation clientèle. Aucune valorisation de la fidélité du client.
ALAIN K | Overall ExperienceThere were mice in the locker that ruined my mattress.
Ian R | Overall ExperienceGreat staff- super attentive.
Jose M | First ImpressionsPersonnel serviable et compétent.
NASSERDINE D | Overall ExperienceTrès bon services
Foucher c | First ImpressionsEnorme manque de communication lors des lockdowns et nouvelles mesures imposés par le gvt depuis la pandémie. Nous avons dû avoir recours à la pétition pour accélérer la réouverture des locaux à un certain moment. Air climatisé non fonctionnel durant le printemps. Pénalisant les locaux sans fenêtres accumulant la chaleur. Pablo = Splendide humain.
ALEXANDRE D | Overall ExperienceMerci pour votre excellent service et tout est très bien expliqué les gens sons polie merci à Pablo qui m'a très bien servis
Nathalie G | First ImpressionsPablo fais un travail extraordinaire. Un service de qualité. Il est venu juste pour moi dimanche pour que mon dossier sois parfais.
olivier p | First Impressionsbien merci
Production P | Overall ExperienceThe registration system and process needs to be simplified more. Access hours are also not the best.
IVAN G | First ImpressionsFélicitations à l’équipes du centre ville de Montréal. Je reviendrai s’il le faut. Bonne continuation et succès continu.
Valerie E | Overall ExperienceTrès bon service, merci
Jean-Marc F | Overall ExperienceLa personne qui s'est occupé de mon ouverture de dossier n'a pas voulu appliquer une promotion présentement offerte par Uhaul
Philippe R | First ImpressionsHe was my pleasure, customer service’s it’s great, easy to apply. Everything was exellent. Thank you
Valerie E | First ImpressionsNous avons apprécié le service et nous n’avons jamais été inquiets pour nos biens.
Nadia M | Overall ExperienceLe prix étant un peu élevé, c’est pour ça que je n’ai pas donné 5 étoiles, autrement, excellent service, la température et l’humidité contrôlées ont fait en sorte que mes outils non pas rouillés pendant plus de deux ans sans entretien.
Maxime R | Overall ExperienceJ’aurais aimé qu’une portion du quai de chargement descende au niveau de la voiture
amar b | Overall ExperienceLe système d’accès en auto a notre dame n’est pas idéale . Il faut tout le temps sortir sur la rue pour indiquer son arrivé . Ce n’est pas pratique . On devrait pouvoir y entrer avec un carte d’accès dans passer par le speakerphone
Yannick S | Overall ExperienceWithin a couple of days loading the unit I found rat droppings everywhere and in and on everything... I commented it at checkout and it was not a surprise to the attendants. I also used 3 u-boxes during the same period... except for the moving helpers, which seemed to have no experience with uhaul and clients, the uboxes were clean. I was expecting a little more professionalism and cleanliness
Marco P | Overall ExperienceAcceuil vraiment excellent!!! Le personnel de tout le UHAUL ont été vraiment aidant et à l'écoute. Le seul hic est qu'en réservant mon uhaul j'avais lu que les heures d'ouverture était de 5ham 10pm et ce ne semble pas être le cas, mais le préposé à l'acceuil m'a rassuré que dans le besoin en de rare occasion ça peut se faire. Bref, mauvaise indication sur les heures d'acces en ligne. Sinon le service a vraiment été impeccable
Gabrielle L | First ImpressionsThe person at the reception, was very clue less and asked me to figure out the issue I was having. She definitely was not qualified for the job.
Salman S | First Impressionspas de commentaire
Natatsha C | First ImpressionsWe wanted to empty the sotrage but the U-Haul locker did not work even though we had the righ key. After the staff help, we had to wait 2 hours for a technician to come, after we had to negociate hard for someone to cut the locker as we were told initially to come back in the morning whereas we rented a car for this and needed the packages out on this day. All in all we had our packages out but the manager was not friendly and the customer service was from this person was not professionnal. It's ok to make mistakes but at least take responsability and offer the right solution right away whereas putting the fault on the client when it's U-Haul problem.
Zola L | Overall ExperienceKarine, es une employer , professionnelle, courtoise, merci , a elle et son equipe pour le support et laide quelle a apporter au bon fonctionnement de ma CIE. . Au plaisirs de la revoir bientot..l
yves j | Overall Experience-J’ai trouvé une petite souris morte et beaucoup de caca de souris dans mon unité et plusieurs de mes bien ce sont fait rongé par les souris aussi. - Le message automatique de bienvenu lorsqu’on appelle chez U-haul pourrait être plus agréable!🙂
antoine o | Overall ExperienceSystème de carte d'accès sophistiqué et très informatisé mais J'ai dû m'ajuster avec quelques difficultés lors de ma première utilisation autonome. Il serait souhaitable de remettre à chaque nouveau client un document plus précis sur le 'ou, quand comment' de chaque étape (.Carte d'accès, Check-in initial, locations des points d'accès, ascenseurs spécifiques, , limite des déplacements, accès au débarcadère et check=out.) La première carte d'accès qu'on m’a remise était au nom d'un ancien client. Je n'aime pas être obligé de NE PAS prendre mon propre cadenas et être obligé d'acheter un cadenas de plus de $10. Sinon le personnel est poli, acceuillant.et serviable. Les heures normales d’accès ont été réduites pendant la pandémie et j’espère qu’elles seront rétablies dès que possible.
yvon r | First ImpressionsVery very helpful staff
REBECCA C | First ImpressionsBesoin un plus gros entreposage (10×10) . Les employees m'ont beaucoup aider et aussi celle pour la location du camion. Connaitre les produits et vraient tous respectueux.
John A | First ImpressionsThe new elevator to the second floor was non functional the day I rented my unit and as such had to move my things into a unit on the 3rd floor and wait for the following day to transfer my contract to a unit in the 2nd floor and move all my things again. Then on 2 separate occasions, the same elevator was not working when I needed to get things from my storage. Last week, I had to get a 300lbs piece of equipment out on a dolly from the emergency stairs because the elevator was broken again. I arrived at 11am and was told the elevator wasn't working. I left my number and asked to be called with an update and waited til 330pm before calling back and being told the elevator would not be fixed that day. I wasted half a day waiting and then had no choice but to move the equipment down the stairs in my own. I don't have complaints about the staff but my unit has a part of the it being taken up by a column and the unit is not discounted for the lost space, which I accepted. However, to arrive there to recooperate items and not being able to, on account of the elevator not working on more than one occasion, makes no sense. Further, I asked that management contact me regarding this and no one bothered calling. I suffice to say, I emptied my unit and didn't bother renewing it.
haik m | Overall ExperienceThé receptionist during our first checking was not helpful. She was tired or upset, mumbling something and couldn’t even answer a basic questions as that was was our first experience with U-Haul. In the end The on floor guy answered everything and told her who to ask and what to do. It was a bit weird communication experience and felt like we owe something to her or disturb her. The rest was very smooth and well organized.
Kateryna H | Overall ExperienceLe local était plein de crottes de souris et mes boites de papiers aussi. Le courrier et la facturation étaient en anglais. Langue que je ne connais pas. Nous sommes au Québec ou la langue est le francais. Jacques Boisseau
cafe c | Overall ExperienceEverything was ok, except the price was quite high for the space rented and used only as storage - It would be nice if UHAUL revises their storage price to be customer friendly. Thank you
Ifeoma A | Overall ExperienceI had originally booked my storage with public storage and wish I never switched. Uhaul advertises a free month so I took it. I called to make sure that it was real, the uhaul employees assured me that it was and they saw my location that was booked for me when I put in my address. When I arrived onsite they charged me. Extremely shady business I can’t believe that’s legal. At this point what could I do? I canceled with my other storage and I was already there with all my stuff. I will now go out of my way to never use uhaul again.
Leila S | Overall ExperienceI'm very sad to leave the Cite 2000! The staff have all always been wonderful, and it was the perfect place for my needs as a sculptor. Only left because we literally left town and moved across the country to Alberta! All the best to you and the whole staff.
EMILY J | Overall ExperienceThe only day i need to get my stuffs from my lock, i was surprised by an extra padlock that didnt allow me to get in. I learned from the staff that my padlock is not allowed. Really ?????? If you guys want to force someone to use your proprietary padlock, please be clear about it, charge more, do weatherever, but never deny people from getting their own stuffs.
Ugo G | Overall ExperienceWould be great to provide wipes for carts during COVID as they are switching hands constantly!
Matthew F | Overall ExperienceKarine went above and beyond to make sure I got the amount of storage I needed. All staff are always courteous and friendly.
Roland Y | Overall ExperienceSuper friendly, helpful and dedicated staff.
VINCENT P | First ImpressionsDEs charriot plus grand serait appréciable
Emmanuel H | First ImpressionsLe quai de debarquement à l’interieur est particulièrement intéressant
Pierre T | First Impressionstrès satisfait de la qualité des facilités d'entreposage et aussi du service courtois et efficace!
RICHARD D | Overall ExperienceMa carte d'accès n'a jamais fonctionné dans l'ascenseur, je devais toujours demander l'aide à la réception.
Pascal L | Overall ExperienceLe personnel est insuffisant et non professionnel. Peut être devriez vous ausser un peu les salaires.....Ils n'ont pas l'air heureux de travailler pour Uhaul. d'ailleur le roulement des employés semble tres élevé. Ils ne restent pas longtemps avec l'entreprise ont dirait.
GABRIEL L | Overall ExperienceMerci!! Miriam es une belle personne 😁
Gina G | Overall ExperienceI moved out on the 1st day of when my rent was due. I had to pay the entire amount for the month since there was no way to prorate the rent. It seems like a shady business practice to force me to pay for an entire month, when I used one day of the rental space,
Christopher N | Overall ExperiencePablo was very helpful, friendly and professional, the terms of the rental were clearly explained. Great experience, fast and efficient. Thanks so much Pablo!
Phil W | First ImpressionsTout était parfait sauf les problèmes d’accès En début civid , ce faire refusez l’entrée a nos éffet personnel était interdit. Vous êtes un besoin essentiel pour beaucoup de vos locataire . Pour ne pas me faire refuser l’accès un autre Possible covid 2 j’ai opter pour un entreposage Ou on ne bloqueras pas l’acces . Merci
Martin H | Overall ExperienceU-Haul Cite 2000 est toujours ma place de choix pour l'entreposage à Montréal. Ce n'est pas la première fois que j'utilisais cet entreposage et il est certain que je vais le réutiliser pour mes besoins d'entreposage futurs. Le personnel est toujours coopératif et le building est bien aménagé avec ses grands ascenseurs et le quai de chargement. Je l'ai recommandé à plusieurs reprises à des amis et je vais continuer de le faire. Merci pour tout.
ANDRE G | Overall ExperiencePrice is fair for a month storage.
Claude D | First ImpressionsVery satisfied with overall experience. Service was excellent, courteous and professional.
RICHARD D | First ImpressionsLes. déménageurs embauchés pour transporter les biens du camion U-HAUL placé dans le débarcadère (PORTE 5) et recommandés par U HAUL n'ont pas fait un travail impeccable. Ils ont pris plus de temps que prévu et nous avons réalisé à la fin de ce déménagement que le loquet pour fermer un des deux entrepôts choisis ne fermait pas correctement. (N.B. Nous avions réservé les espaces 4002 et 4035). Selon l''employé de U HAUL MONTRÉAL qui est venu à notre demande constater les dégâts, cela n'avait pu être fait que très récemment. Cet employé qu'il faut féliciter a tenu à fixer temporairement le loquet pour que personne d'autre que nous ne puisse avoir accès à cet entrepôt. Quoi qu'il en soit, le superviseur des deux déménageurs joint par téléphone a assuré mon épouse Joëlle que nous n'aurions pas à payer plus que les deux heures convenues et qu'il verrait à régler cette question d'horaire avec les deux employés en question. Ajoutons que, de la part des employés de l'entrepôt lui-même, nous avons eu pour l'occasion un service impeccable. .
Yvon L | First ImpressionsI got an excellent service from the first call to get information to the last day. Karine Mirambeau and Pablo from the desk office in Montreal-Notre-Dame were very helpfull in person & on email, as it was so complicated to reach U-Haul office in Montreal on the phone from Europe. They have been particularly efficient to solve my extension during the confinement, as I couldn't come to do it. I would definitively use U-Haul storage on Notre-Dame in Montreal again, and recommend it! My only reserve in the overwhole expérience is about reaching the specific storage office by phone from abroad: I had to give up to do so, after 20 to 30 minutes waiting. In the end, I sent a friend of mine to solve the problem in person at the office, and pay the last extra month.
Beatrice R | Overall ExperienceLove the staff. Telephone communication is poor. Not easy at all to reach. Over all i would recommend.
FILIPE D | Overall ExperienceMerci!!!
Daniel C | Overall ExperienceTrès bon service et très courtois
Hector L | Overall ExperienceThe only concern I have with Uhaul is that on the last month I just used my storage facility for 3 days, but the person that works for you guys tell me that because of the policy of the company they don’t give me back the rest of the money for the days I didn’t used the storage. So basically because of the policy’s of the company I have to give my money for the days I didn’t used my storage.
David B | Overall ExperienceThere soul be a prorata refunding. It's a rip off to charge customers for the remainder of the month (or a crédit for further use of a storage facility). The rest was To my convenience.
Nathan L | Overall ExperienceThe main point of my negative rate it's your policy of payment of an entire month when I use it only for two days (when you move out). You should give people a credit that they can use for the next Uhaul location. With that approach you will be sure to have this client back when he needs a location and you will give a better experience. Clients like to pay for a service/product. Hope this will help to improve your service!
Samuel G | Overall ExperienceI would like to have a 24 hours access with a code if possible. But for the next time. I had to leave due to the covid19, cause we have no more contracts as musicians. Thank you!
Andree B | Overall ExperienceThe staff is unfriendly at most. There is a constant weird smell that got into all my things and I found dead bugs in my sofas and furniture. Don't apply to automatic payment, they will withdraw money even if they are not supposed to. And after there is no way to be refunded.
SANDRA D | Overall ExperienceThank you!
Johnatan L | Online Move InSome problems with the access code.
Monik C | Overall ExperienceHi thanks the service very good and alwas clean and safety thanks every body working there have a good day
Amira A | Overall ExperienceI had only received instructions in french through my email. I also wished the instructions (once I got the english version) had been slightly more clear, especially concerning the loading bay and the check in process. But employees were extremely helpful! I really appreciate that. Thank you!
Karla G | Online Move Inwhen i went to uhaul to retrieve the well stored, the dock for the trailers [low profile] bases was inaccessible, even if it is to mark maximum 30 minutes, using it at the reception tells me bluntly that it can do nothing. ......... she even answered c is customers like you who comes in storage and / or recover goods, hello an electric company who comes to repair something did not have to place his vehicle in this place, again less store a uhaul container at this location,
yvon t | Overall ExperienceThere should be more security on the enterance door of the storages. Also, charging system is not efficient, there should be daily cahrging options as well.
Mert H | Overall ExperienceWe really appreciate the cleaniest
Jean C | Overall ExperienceConvenient location
Nathalie S | Overall ExperienceUne fois que nous avions compris tout à été ok.
ERIC T | First ImpressionsI moved into a storage by renting my space myself online . Using their 24/7 service allows you to move into the facility when you want.Zero hassle. Congrats uhaul for thé thoughtful program.
Andrea L | Online Move InLe préposé était très accomodant de mes besoins, car il m’a offert de mettre de côté deux espaces quand je n’arrivais pas à obtenir le plus gros que j’ai réservé, mais qui ne se libérait pas.
Marc-andré C | First ImpressionsWe always get great service when we come to either rent a truck or go to our storage unit
MARIA T | First ImpressionsI had a very nice experience having a place there
José C | Overall ExperienceTrès propre avec un service excellent.
Raymond C | First ImpressionsDes employés polis et professionnels. Svp à l'avenir m'envoyer tous vos courriels en français merci
Patrick R | First ImpressionsExcellent service à la clientèle rapide et efficace. Entrepôt bien conçus et facile d’accès.
Jean-Philippe R | First ImpressionsEverythinqg was perfect except for the written communications such as the monthly statement that is not available in french. This is not acceptable.
Alain P | Overall Experienceun merci tout particulier à Pablo et à l'équipe de soir :)
natalie b | Overall ExperienceHi U-Haul Team, I do really want to express my gratitude to the U-Haul 2000 Notre Dame est team, in particular to Karine and Diego for the excellent advice, service and support! Regards, Hector
Hector L | First ImpressionsBest service
Fatima A | Overall ExperienceVery good service at very nice solution for me at a nice price. Thanks a lot!
philippe d | Overall Experiencej'aurais préféré remplir ce formulaire en français… :-/
natalie b | First Impressionsj'aurais préféré remplir ce formulaire en français… :-/
natalie b | Overall ExperienceNo non-sense. It works.
DIT-VA-DATA A | First ImpressionsAll team really nice! Clean and safe place!
Gabriel G | Overall ExperienceGood stuff :)
Christian C | Overall ExperienceI have to rate you low because I has not able to get an access card (IT bug...). Nevertheless, Pablo at the front desk did his best to help me move in. Without his help, I would have rate you 0 star.
Cyrille T | First ImpressionsGood
alexis l | Overall ExperienceGreat service
Vincent M | Overall ExperienceEasy access and friendly staff
Daniel B | Overall Experienceeverythings was perfect
MARTIN I | Overall ExperienceI understand that I was late on my payment bit boy oh boy you don’t go easy on fees. Loved the place, but not cheap.
martin d | Overall ExperienceThe clerk was polite amd efficient, our unit was clean
Gabrielle B | First ImpressionsVery satisfied Thanks you
Claudette H | Overall Experiencegood
jhonny g | Overall ExperienceGreat support & customer service at the facility - however had a few challenges, which were corrected but needed to go into the facility. Long wait times if you call, but overall very satisfied!
andrew d | Overall ExperienceTop notch. Please thank the person who helped me close my account. He was really accommodating and let me finish up my packing before closing out. Saved me a trip in the morning. Great place!
David D | Overall ExperienceMove out was quick and efficient.
RICHARD M | Overall ExperienceMeh
Alexandre L | Overall ExperienceGreat service! Friendly and professional, feel very well taken care of!
Raphael D | First ImpressionsN/a
sergei s | Overall Experienceno comment
lise d | Overall ExperienceTrès bon service, juste pour signaler qu'il y a quelques mois vous avez effectué des travaux. Mes affaires dans mon box ont été recouverts de poussières et gravats...
Eric C | Overall ExperienceExcellent service sur toute la ligne et propre
Sylvie C | First ImpressionsRéservation un mois à l'avance d'un garde-meuble, directement au téléphone avec Karine et confirmation avec Diego 24h avant. Excellent Service téléphonique, très professionnel et efficace.
Beatrice R | First ImpressionsThe service is exceptional - people that I have been in contact with, process, etc. However the 5x5 space I was given has vertical pipes going through it that take away from the actual storage space.
danielle p | First ImpressionsThe storage is ideally located close to public transport and dowtown area. This allow us to have easy access to our belongings.
Winston S | Overall ExperienceThe facility is clean and staff are friendly. I am very impressed.
ANIL V | First ImpressionsYour staff is not polite and friendly. The wait on the phone is terrible and at the front desk to. I liked your facilities but not your people and for that I won’t recommend your business. Paul
PRODUCTIONS S | Overall ExperienceNothing to say, except thank you and don’t change anything.
DAVID C | Overall ExperienceGreat dtaff
cameron k | Overall ExperienceManager Chelsea was excellent
Ron M | First Impressionsexcellent service
Francois M | First ImpressionsOverall very good service and schedules provided were adhered to
Linda H | Overall ExperienceThe redhead girl you have working at the front desk was amazing . She is excellent at her lob . Uhaul is very lucky to have an employee like her . She is taking care of over 2000 units by herself .
vincent m | Overall Experiencethe storage facility is perfect. special thanks to the reception clerk, very nice and professional..
lise d | First ImpressionsGreat experience!
Stephane V | Overall Experiencefirst month free really convenient and without over over complicated procedure to not renew the contract
patrick j | Overall ExperienceI thought I would be redmbursed for the 9 days I paid the storage for and didn't use it (I paid until February 19th but left on February 10th)
Katja D | Overall ExperienceIndoor loading dock is great.
charles r | Overall ExperienceStaff are not bi-lingual and I had to have a friend translate. Also calling there is not option to select english in the menu.
Jan B | Overall ExperienceStaff on notre-dame was warm; efficient and very helpful! Rebecca took charge of the situation like a champion! Wow Thanks
Karina v | Overall ExperienceThanks
Bernard P | Overall ExperienceTout à bien été !! Merci !!
ALAIN M | Overall ExperienceLe staff était très gentil et serviable
Francois H | First ImpressionsNo additional comments. Thanks,
Yves D | Overall Experiencejust a bit more light would be fine, inside the storage room
JEAN M | Overall ExperienceLe personnel est agréable Merci
Martin H | ReservationThe guys were awesomely helpful! Great service.
THIBAULT E | ReservationUpon acquiring a storage unit at U-Haul on November 02 2018 after 18hr00, employee was very unprofessional.
John A | Overall ExperienceNo comments
CATHERINE S | Overall ExperienceNo comments
Michelle D | Overall ExperienceThe staff where very nice helpful
Yves D | Overall ExperienceWas a client from 02/2016 until 10/2018. very satisfied
MARIE F | Overall ExperienceTres bon service
LUCIE G | Overall ExperienceFast and pros
PIERRE H | ReservationGood clean facilites indoors unloading dock outstanding customer rep!
Laurent D | ReservationVery secure
Bassel M | Overall ExperienceAntonio was very friendly and helpful. Would definitely recommend.
Lisa H | Overall ExperienceChelsie & Joey turned a potential nightmare into an amazing outcome with their above and beyond attitude. They saved the day....true assets to U Hall Robert S
Robert S | ReservationTexte en anglais même pas suivi d'un texte en français ??? Pas de facture ??? Après avoir payé 69.95 pour un 5x5 est écrit 54.95 .Incapable de me dire pourquoi. Jamais fais de soumission de camion????
Jacinthe G | ReservationSuch great customer services and super friendly staff
Vanessa M | ReservationPersonnel très gentil et professionnelle.
Yves D | ReservationExcellent helpful staff
Kelly S | Overall ExperienceTrès satisfaite du service. En plus, à l’entrepôt du centre-ville, il y a un garage intérieur qui facilite le déménagement. Le débarcadère est à la hauteur idéale pour camion ou fourgonnette.
Annick L | ReservationPerfect
Remi J | ReservationThanks for your support, you guys rocks
Elon E | Overall ExperienceEverything is great! Only improvement could be on the person at the reception that is regularly overloaded. Understaff for the amount of people asking for service/clients.
david p | Overall Experiencenice&clean facility,access hours fine, free move dolly and elevator great. But desk staff forced me to pay exta $14 for uhaul lock is too expensive rip-off, otherwise he threantend to lock on top.
Yu Y | Overall ExperienceSome staff not well trained
Salvatore T | Overall ExperienceOur stuff is saturated with the smell of old cigarette smoke from the unit, and the person we checked out with was passive-aggressive and unnecessarily curt. Loved the manager at load-in, though.
Heather D | Overall ExperienceFriendly, efficient service. Well-maintained space.
Kelly S | ReservationThanks
chanelle m | Overall ExperienceYour storage vs truck areas are not well indicated. I waited in a truck line for 1.5 hours yesterday only to be told that storage was down in another part of the building. Storage attendant helpful.
Gerry D | ReservationThe payment system was faulty and the transactions were difficult to make. Very long wait time to pay...
Hugo C | Overall ExperienceCold customer service... robotic
sylvain b | ReservationI got a call the other day from you saying someone pretending to be me tried to cancel my storage. I requested the email. I still has not been sent to me. This concerns me. have a manager call please
john m | Overall ExperienceThank you!
LISA M | Overall ExperienceThe elevator could allow more time to enter or exit stuff. The noise is intense and the door can be dangerous when it close. There seem to be a butterfly problem in the building.
socrate m | Overall ExperienceNone
Michelle D | ReservationUnit locked twice without any notice even though my account was current. Some receptionists promised to alert me when a smaller unit was available but never did.
PATRICK S | Overall ExperienceEverything worked out great with our sons recent move from Kelowna, BC to Montreal. We used U-boxes and it was really easy, safe and secure, they showed up on time and we picked them up with no issues
kim j | Overall ExperienceThe service was good but it took 2 hours to get ahold of a staff member when calling the u haul number. Overall very happy with how things went.
Stephen D | Overall ExperienceWhy arent the storage lockers lit? I work days; I come to my storage at night. Vladmir was excellent. I need flashlight The weekend morning guy; very rude, unhelpful & needs customer service training
Patrick S | Overall ExperienceOverall I found the price to be a bit too high. 24 hour access would have been nice. Some staff members were very friendly, others not so much.
Dominic G | Overall ExperienceEverything was great. Special thanks to Vlad at the front desk who provided me with a courtesy 2 day grace period for me to move my stuff out.
VIJEET J | Overall ExperienceHAving a storage space was far more easy than having the truck I reserved on the good date and time...
Diane G | Overall ExperienceFirst, the ad online is fake and wrong. Should say that the costumer is obligated to buy the locker. Second, the front desk request payment before showing the unit you are buying (which has stairs)!!!
Bernardo D | Overall ExperienceSuper expérience overall. Je vais revenir à uhaul au besoin. Puisqu'on travaille durant le jour, j'ai surtout besoin d'avoir accès le soir/nuit à mon entrepôt. J'aimerais avoir un service 24h.
francois l | Overall ExperienceNo comment
Aso D | Overall ExperienceThe system always down Service very slow
boon-mee K | Overall ExperienceLes plafonds ne sont pas haut mais pour le prix, l’offre est bonne
Simon B | Overall ExperienceEverything was very nice and easy I am very happy to make business with U-Haul.good experiences. See next time.....
pierre m | Overall ExperienceThe storage facility was much nicer than I expected. It was very spacious and seemed to be newly renovated. There was ample lighting and everything was clean and orderly. The lock was only problem.
Osama E | Overall ExperienceEn français svp1
JOSEE R | Overall ExperienceBest storage
Sara A | Overall ExperienceSo I had a storage but you deleted my file making me open up another and then you charged me twice for the same month. I am getting a refund but the constant calls to get things sorted was annoying.
SHANNON C | Overall ExperienceVery good Fine
* L | Overall Experience