Customer Reviews for U-Haul Moving & Storage at Austin Hwy

5,061 reviews

2390 Austin Hwy   San Antonio, TX 78218
(@ Perrin Beitel Rd)

(210) 656-2014

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(210) 656-2014

2390 Austin Hwy
San Antonio, TX 78218
(@ Perrin Beitel Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The workers were very helpful and nice.

Ashley H. 
Rating:
5.0

Thank you for always in great driving conditions

Nelida A. 
Rating:
4.0

The truck I drove seem to not be able to shift gears when you're accelerating from slow to faster work the engine very hard. Also I used 1/8 of a tank of gas going 6 miles and they wanted to charge me $10 because I didn't sell it up I couldn't put that little bit of gas in a car or a truck so it looks like I would be giving you guys a gallon of gas for someone else but I guess that's the contract even though I don't necessarily agree with it

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS DAIN B. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Hunter M. 
Rating:
5.0

Customer did not leave a comment.

Monica O. 
Rating:
5.0

The pick up location, the drop off experience was horrible.. the failed to log in the equipment and I kept getting calls that it was past due. I had to call the San Pedro office in person for them to fix it.. I did not appreciate them failing to log in the return.. piss poor servjce

douglas S. 
Rating:
4.0

Truck was old and very dangerous. If I drove past 60 mph it would shake, if I moved steering wheel even 2 inches it would go off the road, the driver's window weather strip was torn and very loud wind was heard, head lights very weak and even high beam only projected about 40 feet (dangerous). Headliner torn to shreds, horrible truck.

Andres G. 
Rating:
5.0

Friendly people

Curtis K. 
Rating:
5.0

Better running trucks.

Carl S. 
Rating:
5.0

Was very happy. The return of my trailer could not have gone smoother.

STEVEN H. 
Rating:
5.0

Always a great experience. Quick & friendly. We are a office equipment business and have to rent trailers often to deliver & set up machines! Thanks!

ANTHONY S. 
Rating:
4.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Ray was very helpful and accommodating! Fast and friendly service.

MEAGAN L.  |  Overall Experience 
Rating:
5.0

👍🏽

VERNET Y.  |  Overall Experience 
Rating:
5.0

We had a fire and needed storage for our entire two offices. Ray set us up with what eventually was 4 units. Every question was answered, every need was met. I can't say enough about what a great experience U-Haul and especially Ray, gave us. Thank you.

NANCY M.  |  Overall Experience 
Rating:
5.0

Ray and his team always provide excellent customer service every time we need a truck.

BEN W. 
Rating:
5.0

The van or truck sometimes seem to smell of smoke maybe air out them a little longer.

Paulina G. 
Rating:
5.0

Outstanding

Mark G S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexander L. 
Rating:
5.0

The staff was excellent and very helpful

karen G. 
Rating:
5.0

Customer did not leave a comment.

Alireza Y. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Best maintained uhaul truck/ van I've rented. Thank You!

nelida A. 
Rating:
5.0

Very courteous!

JOE R. 
Rating:
4.0

Everything went well

Paula G. 
Rating:
5.0

Good service

miguel M. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Chandra H. 
Rating:
2.0

Derek did a great job.

Cindy S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Everything was o

sharon L. 
Rating:
5.0

Customer did not leave a comment.

Naeem U. 
Rating:
5.0

All good

Angel A. 
Rating:
5.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Stay as you are, don't change up on us, we are happy customers, in what ever state we need you. Thank you, May God Bless uhaul and it's people.

MORDE CHAIEL I.  |  Overall Experience 
Rating:
5.0

Excellent, friendly and timely service

robert K. 
Rating:
5.0

No improvement needed...all the staff was friendly,helpful and informative..this was my best experience with renting a U-Haul

Veronica Y. 
Rating:
5.0

Customer did not leave a comment.

Gerarrdo H. 
Rating:
1.0

Disrespectful people, hard to talk to. I asked them if I can get my things out the day after my rent was due but they told me I would have to pay the full month for the day access. Never using uhual again. Teach your staff how to talk to people to

Nicholas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

ROLANDO T. 
Rating:
5.0

I think if you are going to use a u-haul service or product there is no better place to than this store. I find myself this year having to rent trailers more than I ever expected. They have always had the Tralee ready to go and in good condition.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Tommy D M. 
Rating:
5.0

The customer service was the best I seen sense moving to Texas 19 years ago

Mary W. 
Rating:
5.0

Customer did not leave a comment.

yigit A. 
Rating:
5.0

Customer did not leave a comment.

Eddie O. 
Rating:
5.0

Ray leads a great Team that is always ready!

Jeff M. 
Rating:
5.0

Very helpful and friendly customer service

Staci G. 
Rating:
4.0

Customer did not leave a comment.

denys C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

We were given a window of time in which to pick up the truck. We were notified upon arrival, and not before, that our truck had been rented to somebody else. Therefore compromising hundreds of dollars in business. We also received several (five) phone calls prior to 8am after having already delayed our return time. Additionally we were supposed to be able to return the vehicle at our leisure, per UHaul's policies. Apparently not the case at our location. Nor were we made aware of this. Again, costing us money at the fault of UHaul associates. The truck, however, was clean and well maintained. Barring extreme circumstances we will not return to this location. (This is not the first time we've had problems with them.)

JOHNNY G. 
Rating:
4.0

When I got to the location the gentleman behind the counter was helping a couple who apparently were having trouble with their bank card he acknowledged me and asked what I needed I told him I had a reservation. He said he would be with me as soon as possible. Without going into detail the issue with the bank card took almost ten minutes and by the time the gentleman got to me it must have been evident to him by my body language and frown that I was upset. But to his credit, he was kind, courteous, professional and most importantly gave me his undivided attention to complete our business. This gentleman by his attitude alone set me at ease.

PABLO R. 
Rating:
5.0

Customer service was wonderful. My husband & I was immediately greeted upon entrance to store location. We were impressed with the fast time of completing rental service.

Gabriel A. 
Rating:
4.0

Customer did not leave a comment.

KENT S. 
Rating:
3.0

The previous renter of the cargo van I used didn't fill it all the way back up. Yet, whoever checked it in from that person marked it as “full.” So, when I rented it, my contract required me to bring it back “full.” I ended up driving the van 19 miles, but I had to add 4.5 gallons to get it to full. When I checked it back in and explained to the attendant that I just had to add at least three gallons of gas beyond what I used, he said there was nothing they could do and said I should look closer at the gauge next time. He didn't even thank me for buying them three gallons of gas. I feel like I got ripped off, and they could have easily remedied it.

Andrew H. 
Rating:
5.0

Same.

ALFREDO L. 
Rating:
5.0

I was told by girl that answered phone that tie down straps for motorcycle trailer would be provided. When I got there, the guy who hooked my trailer said I would have to buy straps.

Allan L. 
Rating:
4.0

Customer did not leave a comment.

BRYAN J. 
Rating:
5.0

Customer did not leave a comment.

EMMALINE f.  |  Overall Experience 
Rating:
5.0

Very quick.

Michael S. 
Rating:
4.0

worker who there was really friendly . waited for me to get there a little late, so i did not have to keep trailor. since i also had no where to keep it stored

JOHN E. 
Rating:
5.0

Ray, was great in explaining, how there were gonna perform service on hitch installation.

Laurencio S. 
Rating:
4.0

2 of the 3 workers did not acknowledge me after I had greeted them both individually. Blatantly and awkwardly ignored me.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

lorna w.  |  First Impressions 
Rating:
5.0

Thank you so much!

Shakael S. 
Rating:
2.0

Poor customer service

JONG O. 
Rating:
5.0

Rented a utility trailer that the bed was full of screws and nails not safe for tires. Cleaned bed and I returned it clean.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

It's a pleasure to work with Ray and the entire staff at this location! You should train all employees at this location.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Awesome customer service! I will definitely go back and use their services again!

MARY F. 
Rating:
5.0

N/A The trailer was great and pull well behind the my vehicle .

PATRICK N. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

I started my transactions online. There were some issues with ordering items so when I got to the store we had to spend some time getting the order straightened out. Then I ended up with more than what I ordered on one item and none of the rental blankets, which I was still charged for. The young lady that helped me was kind. Thank you. However the man that called me twice had a rude tone and I did not appreciate that at all. Now I continue to get the same emails from uhaul about completing my online order. There could be a glitch in your system.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

This location was great. But I had reserved at a different location a week before and I had that reservation moved further.. I said fine and went to the further location. When I got there turns out they didn't have my car at either location and had me “try to see “ if I could get one at the location I ended up at that was 15 miles away.. when originally the reservation I made was under a mile from where I was moving from and to. I ended up paying way more in miles than planned since I had to go across the city to pick it up. The people at the last sport were great but I don't think it's fair I had to way so much more money for something that was not my fault. I had reservation a week early were I was going to drive less than 5 miles round trip and ended up using 30 miles thanks to my reservations being worthless to U-Haul.

Alan T. 
Rating:
4.0

Customer did not leave a comment.

steven k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T. 
Rating:
3.0

My U-boxes were not on-site as scheduled. The GM was able to get the boxes there later that day in the warehouse. I was charged $50 for fuel even though I returned at the same fuel level there was when I rented it. Staff advised me to photo fuel levels, which I did. I was still charged $50. Repeated calls/VM to staff and GM did not get returned and here we are several weeks later and I am still trying to contact someone to get a refund for errant fuel charge.

Tyler P. 
Rating:
5.0

The facilities were just what I needed and the staff went above and beyond in helping me when I needed it, especially when I was first moving my stuff in. There was a very nice gentleman there who gave me a hand and he always checked on me to whenever he saw me there to make sure if I need help moving anything. I highly recommend this facility.

Laura B.  |  Overall Experience 
Rating:
5.0

Amazing customer service. Jose rocks!

Luis Q. 
Rating:
3.0

Start rentals with more than a quarter of a tank and expedite the return process. Even following through on putting notes in the system would have been nice to safe the customer one mile.

Kenneth M. 
Rating:
5.0

Great customer service by owner.

Humberto C. 
Rating:
4.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Impeccable.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Customer did not leave a comment.

Sharon E. 
Rating:
5.0

Customer did not leave a comment.

Grant A. 
Rating:
3.0

Apparently the pull dolly wasn't properly hooked up. It was a miracle we made it there with our car. The straps were not secured tight and the chains were not hooked up to the car. This could have been a nightmare for not only us, but anyone driving behind us.

Dustin N. 
Rating:
5.0

Customer did not leave a comment.

Selcuk B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selcuk B. 
Rating:
5.0

Customer did not leave a comment.

RUBEN C. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

No appointment, got in and out fast with a near new vehicle. Thanks

Wayne C. 
Rating:
5.0

Friendly service and prompt availability of truck and equipment.

John W. 
Rating:
5.0

I can't remember the manager's name for this location but he was great. Very good experience with the process, the staff, and the equipment.

ED H. 
Rating:
4.0

Customer did not leave a comment.

Adolfo G. 
Rating:
5.0

Customer did not leave a comment.

Alexandra W. 
Rating:
5.0

Customer did not leave a comment.

cecilia a.  |  Overall Experience 
Rating:
5.0

Very professional!

TWYLA O. 
Rating:
5.0

Customer did not leave a comment.

Regina W. 
Rating:
4.0

The storage unit I reserved, 2 weeks prior, was not available and I was not notified at all. I only found out the day before my move when I went in to confirm my reservation for the truck and storage unit. Thankfully the owner was able to secure one that was being vacated the day before my move. Thanks Ray

Vertanya J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrique C.  |  First Impressions 
Rating:
5.0

All the staff were helpful and courteous. I lost my key so they had to help me get it cut and opened. I would use the storage facilities again if needed.

TERESA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade G.  |  Overall Experience 
Rating:
5.0

Nice doing business with you

Edward D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daunte M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisela F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anderic o.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Clarice H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF H.  |  First Impressions 
Rating:
3.0

Everything has to go through a general manager, if he’s not there then they cannot help you. Empower your frontline workers to make decisions or develop an algorithm or rules of engagement to use with the customer. It makes them look incompetent and it is not an efficient way to do business. Some may even call it micromanaging.

Edward V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damion M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damion M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  Overall Experience 
Rating:
5.0

Great place for storage. Thanks

carlos v.  |  Overall Experience 
Rating:
5.0

Thank You!!! The service was excellent..,

winston s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikambri T.  |  First Impressions 
Rating:
5.0

Ray and his staff were very friendly and helpful any time we had any questions. The facility was very clean and easily accessible. Our door was a little difficult to roll up and down but all in all the facility was very nice. I would recommend this facility to anyone who need to have a storage rental.

michael k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Holly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lourdes r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jessica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald G.  |  First Impressions 
Rating:
5.0

Great stall.

Evangeline A.  |  Overall Experience 
Rating:
5.0

Great Facility 👍

carlos v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCHIQUITA B.  |  Overall Experience 
Rating:
5.0

Ask me to rate when I move out of your storage. That would be more legit in my opinion. 😊 Just sayin! ✌🏼

Eric C.  |  First Impressions 
Rating:
4.0

Great people and service. Unfortunately, I lost my house and income and eventually had to leave Texas to move in with relatives. This meant that I had to abandon every thing. Management patiently waited for many months to see if I could recover financially, but that was not to be. Their treatment of me was kind, and I have no problem in favorably recommending them to all.

CHRISTINA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anderic o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alonzo R.  |  Overall Experience 
Rating:
1.0

I had an appointment to go to and all my important paperwork that i needed for my lawyer was in there and they did not want me to get it

Jasmine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaVenyette T.  |  Overall Experience 
Rating:
4.0

Mr Ray was there great person and persisted to make sure the customer is please.

James M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tasha W.  |  Overall Experience 
Rating:
5.0

Good Customer service

Mark G S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

De Shawn R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LOUIS J.  |  Overall Experience 
Rating:
4.0

Thanks a bunch for your services

Kara B.  |  First Impressions 
Rating:
5.0

Ray and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.

Pete G.  |  First Impressions 
Rating:
5.0

Ray and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!

Shawnae S.  |  Overall Experience 
Rating:
5.0

Everything has gone well so far. Everybody is very nice both leaving and receiving.

Wade G.  |  First Impressions 
Rating:
5.0

I gave Mr. Ray top marks because of his professionalism, and attention to detail.

Brian S.  |  First Impressions 
Rating:
5.0

Very friendly staff

DOROTHY S.  |  First Impressions 
Rating:
5.0

Ray and everyone was so helpful. They go out of their way to make sure that you are taking care of !!

michael k.  |  First Impressions 
Rating:
1.0

TVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.

Clarice H.  |  First Impressions 
Rating:
5.0

Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri

michael f.  |  First Impressions 
No reviews have been submitted for this location.

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