Customer Reviews for U-Haul Moving & Storage at Ben White

12371 reviews

304 E Ben White Blvd   Austin, TX 78704
(@ Woodbury W Of Ih 35)

(512) 447-9875

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 447-9875

304 E Ben White Blvd
Austin, TX 78704
(@ Woodbury W Of Ih 35)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

BRYAN C. 
Rating:
5.0

Customer did not leave a comment.

NANCY N. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN H. 
Rating:
5.0

The most pleasant and hassle free moving experience I ever had in 50 years

RICHARD P. 
Rating:
2.0

Hire new workers that are happy to do their job.

Zoe W. 
Rating:
3.0

The original drop off location was changed to this location, 15 additional miles, however the allotted miles on the agreement were not changed to reflect the extra mileage.

ALYSA D. 
Rating:
4.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARY E H. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

Well since nobody offered me any compensation for screwing up my moving schedule twice, some sort of compensation would be a start.

AARON W. 
Rating:
3.0

It really has nothing to do with the pickup location, the problem is with Uhaul itself. I used and paid for a reserved trailer to be there waiting for me a few days ahead. I had to drive close to a thousand miles to get there. U-haul has in their fine print a statement that says basically that they do not guarantee any thing, until one of there representatives calls you back. They were suppose to call back on a thursday by 6 pm, my drive day. On friday morning at 7 am I get a text that says I would have to pick up at a different location, the other side of town, Auston,Tx. Come to find out the location that they allowed me to pick in Austin on my reservation did not even handle trailer rentals, which is what I needed. But, it did allow me to reserve one and take all my info and get me committed to them, ended up costing me 2 extra hours of time and paying movers to stand around and do very little. Also, I ended up driving by a U-haul facility very close to where I was moving from that had trailers, but they did not accomodate me with an easier change, they did not have to drive across Austin twice, I did. I forgot to mention I had bought moving supply materials on line from the 1st store and had to pick it up from there. This is the very last time I will ever use U-haul for anything. The time before that at their drop off location the laqdy on duty did not know how to use the computer program to check me in, she did however walk out to the trailer and look at it and talk to the manager on the phone about it. In all the confusion I failed to get a receipt (hard copy) and the woman did not email one either. So for the next 2 days I received phone calls from them wanting to know what I did with their trailer, they could not find it. Even though the same woman that checked me in was there helping the manager she could not remember. It escalated to the point I felt like I was being excused of stealing the trailer. I called U-haul headquarters and filed a complaint to stop the harassment, the lady that took the call, one of her first comments was why don't they check their video camera files to see. I was wondering the same, Then I remember they pobably did not know how to work them either.

BRUCE H. 
Rating:
4.0

Less hidden fees.

MAXIM B. 
Rating:
2.0

This is a very bad location in Austin. Hard to believe there aren't other location options

RICKY A. 
Rating:
5.0

Customer did not leave a comment.

kierah s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma V. 
Rating:
4.0

Customer did not leave a comment.

Wendy J. 
Rating:
4.0

When we arrived, the place was packed with people getting equipment so I understand they were busy. However, we had a reservation and used the mobile pick up option. Our truck hadn't been cleaned from the previous use. Thankfully it wasn't too dirty.

Morgan S. 
Rating:
4.0

Pave the entrance to the return area, repair the damaged paving.

Dan U. 
Rating:
5.0

Very easy to change equipment and pickup and dropoff times. No curve balls threw them off from having the equipment I needed. Even the rain did not stop this move.

CLIFTON L. 
Rating:
1.0

I've never experienced a more unprofessional “Manager” (if you can even call him that) in my life thus far. I had a Ubox shipped across country, received confirmation it was at this location and even reserved a truck at this location to pick it up with. Upon my arrival for scheduled pick up, I was told the Ubox had been moved to a different location (I had no idea and was never notified) and the “manager” said it was “your (my) problem” and did nothing else to remedy his locations error. I have time stamped screenshots to prove it was at this location and a reserved truck that obviously supports the phone conversation to schedule this pick up. My moving day has now turned in to multiple and uhaul or it's representatives have yet to take responsibility for their failings. I don't get to pass the buck at my job but from my experience this seems to be a company culture issue or this is a “bad apple” and then I look forward to a remedy to this inconvenience and a report the the “manager” was reprimanded and will be calling to apologize or will be terminated. Thank you for inquiring how to improve for you next customer.

Micah S. 
Rating:
5.0

Great service, and very friendly

DAVID M. 
Rating:
4.0

Line is always slow but once the contract is signed the rest of the experience is great

Jarold B. 
Rating:
5.0

I initially booked the truck rental via the truck share 24/7 option. It ended up not being as convenient as I would've hoped. Once I was approved, I was directed inside to pick up the keys at the store. The system was not linking fast enough with the app and they couldn't find my reservation. Fortunately the associate was kind enough to expedite it manually. 30-45 mins later I had my truck but had I known the app feature was going to delay me that much I would've skipped it. Aside from that everything else was great service!

mario H. 
Rating:
4.0

Make plastic tubs available to rent in the lobby. It's ridiculous to be in the store and be told you can't rent them unless you go online to rent them. It's discriminatory.

CHRISTOPHER M. 
Rating:
2.0

Poor customer service all the way around. Given the choice, I would choose to never interact with the staff at this site again. Based on the way they interacted with not only me, but other customers as well, it seems in their eyes, they have no obligation to provide any level of customer service. Concerning the equipment, the first van I was given showed 0% oil life so I asked for a different one. The second one had one tire that was severely under inflated, and not wanting to deal with the staff any longer, I just decided I would take it to a gas station to put air in the tire. Turns out, the tire had a slow leak so I had to go to the gas station twice a day to keep the PSI at the proper level. I needed to be focused on moving, not whether or not my U-HAUL was going to get a flat. Overall, two thumbs down.

CHRISTOPHER G. 
Rating:
4.0

Customer did not leave a comment.

PABLO V. 
Rating:
2.0

I had already signed in online and still had to wait in line for 45 mins. Also when returning the truck, I asked if there was any way I could be reimbursed for the half of tank of gas that I used and they truck checker said "No, but I can give you a fist bump." As if a fist bump is equivalent to the $60 I didn't need to spend. They literally promise terrible gas mileage with the 26' truck in promos, about 10mpg. And then he went on to tell me that I saved $4. Who cares?

Sterling T. 
Rating:
5.0

Customer did not leave a comment.

KATY A. 
Rating:
3.0

First comment to me at this location was, Your not scheduled to return here you will pay an extra $125.00 to do so. The paperwork was wrong from y'all not me. After waiting 30 minutes they cleared it up. Every visit to 3 location was very long. I should not have to spend 30 to 1 hour to drop or pick. With no other customers it's to slow. The paperwork took just 3 minutes.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

LUIZA P. 
Rating:
5.0

Great service!

Serhii P. 
Rating:
3.0

I've used this location before, but right before the pandemic, summer of 2019, I moved, not renewing apartment lease because my Dad was dying, left town. Then, car broke down, traded it in fast. So busy, frustrated & exhausted. I had to store all my belongings. No full-time job after returning from Dad's funeral. Someone went in my unit, stole an item that I know it wasn't me. Only I have the key and no one else. Rented for 2 years because I had no home of my own. Whoever is going around the units sneaking around when manager is gone stealing from the ones stored for so long should know I found out because I'm very particular of how I preserve my belongings. The item was permanently tied in knots with a large item because I wanted it there always!!! My item was cut and yanked off by someone. I have to forgive the soul who did this, so God will forgive me, too. I don't know if manager will believe me. I've been through enough already.

maria d.  |  Overall Experience 
Rating:
3.0

The truck giving to us had alot of dents and key didn't start truck instead of switching to a different truck they just showed us to jiggle key then it will start. Also at the location seem like the ladies were not knowledgeable how to help and while helping us one of the ladies that was assisting starting helping someone else it took 15 minutes just to get keys

LEWIS M. 
Rating:
4.0

The equipment was clean and their staff were friendly and polite

SYLVIA G. 
Rating:
5.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

Stuart W. 
Rating:
3.0

Have more people working the front desk

Patrick R. 
Rating:
1.0

Awful and inexperienced customer service. They made me late and didn't treat me with any respect. I'm so disappointed and will never rent from that location again. From the booking agent ignoring my location request (sent me to a different location than what I asked for even after I double checked with her) to the terrible experience during pickup of my equipment (made me even more late altogether). The manager was extremely rude upon checkout too.

Mary C. 
Rating:
5.0

This was my fourth or fifth trip to get a trail with strict time demands. I will never use uhaul again. This location was great but was sent on a wild goose chase. Poor service and lack of concern. The one lady at Research BLVD location was the only one that cared. Feel free to reach out to discuss more.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Texas Metal T. 
Rating:
5.0

I regularly rent from this location and Mandi is amazing every time. She is efficient, polite and always helpful. She is a great asset to your company.

JUSTIN M. 
Rating:
1.0

Don't be charging people credit card without their consent!!!!

LINDA C. 
Rating:
4.0

Friendly staff & quick service

Raymundo A. 
Rating:
5.0

Thank you. I wish your storage fees were a little less expensive. They are rather pricey as they are now. It would've been good to rent a truck and store my furniture they're all at the same time

Dennis R. 
Rating:
5.0

Mobile check-in was easy to use and made the whole pick up and return process straight forward.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Excellent customer service. Couldn't be happier

Joseph S. 
Rating:
5.0

Guy made sure I saw the sign that I need to fold blankets so as not to get charged!

LARCOMBE T. 
Rating:
5.0

Nada

Justin C. 
Rating:
5.0

Customer did not leave a comment.

BRADON B. 
Rating:
1.0

The wait to get a truck was 20 minutes then the person working didn't know what to do so it took another 20 minutes to get the keys. Then my truck was unable to take gas, the gauge was malfunctioning so I couldn't fill up the tank.

ALEJANDRA D. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
1.0

Let customers to choose vehicles and also have cruise control put on the U-Haul trucks.

CHRISTOPHER C. 
Rating:
1.0

Management skills was horrible Bad manners toward the customer There attitude towards the customer makes feel like not coming back ever

JOSE M. 
Rating:
5.0

N/a

Kenneth C. 
Rating:
1.0

Customer service was terrible!! The lady was rude for 1 secondly she charged my debit card and then turned around and said she didn't even though I was merely showing her my account transactions on my phone that had just come through stating that U-Haul had a pending transaction for $105 and demanded that she was correct and she did not charge my card. Then she makes me pay the fee all over again in cash... on top of all that the truck we got needed serious engine work it sounded like it was going to fall apart and then didn't want to start again when we're at our location I tried to call for roadside assistance and it was going to be two hours before they were able to get there to help us get it started. I've never been so disappointed with the customer service and overall experience with anything that I have been that day

CHARLES B. 
Rating:
4.0

Very busy.Efficient for personnel presnt

CEDRIC B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Jaylen W. 
Rating:
5.0

Customer did not leave a comment.

Davin James G. 
Rating:
5.0

I truly appreciated the climate control. Stored wooden furniture for a little over a year and was in the same condition I put it in as. Facility was always clean and every staff member from office to personnel in the halls was always friendly and happy to help with anything, the few time I had to ask. Maybe a national chain but feels warm and personable like a small business.

James W.  |  Overall Experience 
Rating:
4.0

There needs to be enough parking for the customers!

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Erik E. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

DIANE P. 
Rating:
3.0

I understand that the equipment use is high at this location but a little wash goes a long way .

Orlando R. 
Rating:
5.0

Customer did not leave a comment.

Josiah S. 
Rating:
5.0

Customer did not leave a comment.

Alejandro N. 
Rating:
5.0

As expected — professional, personable and helpful. Excellent staff. Thank you.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Kendeldrick B.  |  First Impressions 
Rating:
3.0

Website did not work on my Android phone, the button to upload pictures (of the van when I returned it after 7pm) did not do anything. I was able to use my friend's iphone to complete the return form, but if I had been alone I would have been SOL. Also finding a place to park my car was very difficult.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Erik E. 
Rating:
3.0

Customer did not leave a comment.

Nelson E. 
Rating:
2.0

It was confusing trying to figure out where to drop off the rental... I pulled up to three different areas of the business trying to get help. One employee yelled at me through the windshield to "WAKE UP." Super helpful! The next employee barked at me to pull the truck around back where I finally saw where to leave the equipment. I won't use UHaul again, nor will I recommend to friends.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Good location Knowledgeable staff

Peter C. 
Rating:
4.0

Customer did not leave a comment.

denise i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA B. 
Rating:
5.0

Customer did not leave a comment.

ROMANV S. 
Rating:
5.0

Truck and rented equipment provided in a timely fashion. Return was trouble free and polite.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY N. 
Rating:
3.0

Maria was very helpful! I would recommend her to a friend. However, this is the second time U-haul has not had the dollies I requested. This reservation was done in advance. It would've been nice if Uhaul could have found a way to find dollies from another store and had them ready. Please don't offer the equipment if you don't have it. It's very disappointing and inconsiderate. Customers depend on you. Don't offer services or tools if you can't supply them. Imagine going to your favorite hamburger place and being told there are no hamburgers because they ran out of hamburger buns.

DORIS E. 
Rating:
4.0

Your mobile site AND your website on my laptop were not usable when I dropped this trailer off. I ended up texting photos of the drop-off on the text thread that Uhaul had been sending me. Charging me a $20.00 fee for the after-hours drop off is an absolute slap in the face. There was no one there to assist me and it cost Uhaul nothing for me to leave the trailer in the designated return area. You should have paid me $20.00 for doing the work for your people. That is a ridiculous, and unnecessary nickel and dime fee that you stab your customers for. I will definitely look to your competitors before I rent from Uhaul again. I promise you that.

Michael H. 
Rating:
5.0

Easy, fast, not too expensive

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

Zachary O. 
Rating:
5.0

Friendly and fast service.

James M. 
Rating:
3.0

We made an appointment for 10:00AM and had to wait over 20 minutes. I understand that Saturdays are busy, but we did not expect to wait that long since we had an appointment. The mileage shown on the odometer was not the same as the paperwork (off my 17 miles) so we uploaded a photo of the actual mileage and input the actual mileage. When we returned the truck a very rude worker told us we drove it 31 miles. We knew that wasn't true and told him about the discrepancy, but he said the upload wasn't approved and we should have gone inside to tell a clerk. How the hell would we know to do that when the check-in process told us, "Verify Equipment Complete. You denied some of the photos/equipment info. Any new images are being reviewed." I have a screen shot of that section of the verify equipment screen. He did take off $15.00 so we ended up paying exactly what we should have for the mileage we actually drove. He was extremely rude and for that reason, I would not recommend this place to anyone else. The gal who helped us at the check-in counter was extremely polite and helpful, so that's why I gave an overall review of Average. We won't come back here to rent a truck when we move next year.

KELLY H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

I understand your location is extremely busy. It is understaffed and overcrowded.

FRANK N. 
Rating:
3.0

Long lines for pick up, seemed very disorganized.

Lexie H. 
Rating:
5.0

Customer did not leave a comment.

Royleisha R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Pick up and drop off was quick,efficient and polite.

DOROTHY B. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

MANDY W. 
Rating:
4.0

The damage to the front bumper had nothing been noted. It was extremely obvious and significant. Feel like someone should do more than just hand over keys. Maybe spend time helping adjust mirrors. I had to go back in bc I could but get them to budge. Also make habit of looking in back of truck. There was a surprise in the truck today that we only found because the uhaul person was putting blankets in there. Many aspects of the rental process were great. Like digital pic of drivers license etc.

DIANE H. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

JOHNPAUL P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew K.  |  First Impressions 
Rating:
2.0

We have used this facility for years but couldn't wait to move out. Staff are nice, but management is totally unhelpful. We paid for extra hours access but several times weren't able to get in. Though our storage units were never bothered, the building security was not secure. I would NOT recommend single women use or access this facility. The automatic front doors are open to the general public all day during business hours despite the fact that it is described as a "secure" facility. I inquired about why a code was not necessary and why it wasn't locked during the day, and I was told by management that it was "public." This is simply not true: I paid significant amounts of rent monthly to use it ($350 per month for two 10x10 units for years) and random passersby do not pay a dime; therefore, they should not have the same access as I do, and this certainly lowers the level of security. On several occasions, I had uncomfortable moments at this facility when transient men entered the building; they made lewd comments and drove back and forth on their bikes in front of the building, and as I was going in and out and would enter the front doors with their bikes to use the bathroom. The bathroom (on the first floor) was treated as public, rather than reserved for renters. Additionally, during COVID, the mask mandate was not enforced here.

corrine s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

iona p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal R.  |  Overall Experience 
Rating:
5.0

Friendly and courteous service. Very clean facility and all personnel we encountered were very professional.

David V.  |  Overall Experience 
Rating:
5.0

Courteous and friendly service.

David V.  |  First Impressions 
Rating:
5.0

Im happy

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosella T.  |  Overall Experience 
Rating:
5.0

Uhaul was very understanding when I needed an extension and the storage facility at Ben White in Austin staff was extremely helpful in the winter storm.

Roberto R.  |  First Impressions 
Rating:
5.0

Very thankful they helped me during the covid crisis thanks Caleb .

Christopher M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie n.  |  Overall Experience 
Rating:
4.0

There's never a safe way to move in or out of a storage facility or home but having the things you need is the best step by providing the best equipment for your customers you've proven that you care enough about the situation and safety of my transition that I'm recommending to review overall. BEST MOVING AND STORAGE TO LOOK FOR IN AUSTIN TEXAS. GERALD JACKSON.

GERALD DEAN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phill O.  |  Overall Experience 
Rating:
4.0

He was friendly and professional. I liked that he was looking at me while explaining the procedure.

EUPHRACIA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
2.0

Staff was rude and disrespectful when we set off the alarm. I explained we had only been there twice because we needed to store my daughter's items for college during the pandemic. BOTH experiences were awful. The first visit we were given the wrong codes which set off the alarm (not our fault) and the second time was purely accidental. The m staff member over the intercom was disrespectful and condescending. I wouldn't recommend this place to anyone. People who need a storage facility are generally in some form of transition. Ugliness and a lack of communication are not helpful at a time like that.

Holly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joeseph r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor H.  |  First Impressions 
Rating:
2.0

Manager was quite discourteous from the very beginning. I incurred a late fee at the very beginning of the pandemic after losing my job. He refunded my late fee, however, he was very unkind and and condescending. He expressed no empathy whatsoever and stated as long as I had the unit he would never refund another late fee. In October, the keycard machine wasn’t working one night and a line of people had gathered and were trying to swipe in. I called the after hours number and it was the same unpleasant manager. Still discourteous. Still unhelpful. I hope that staff realize that moving into a storage unit can be a very low point in ones life, particularly after a job loss related to Novel Coronavirus. The human element is fundamentally important in relating to people.

Tiffany J.  |  Overall Experience 
Rating:
5.0

Staff was very friendly, very helpful. Check-in and check-out was a snap.

Anthony P.  |  Overall Experience 
Rating:
5.0

Excellent experience. Used the storage unit for 10 months and were very pleased. Everything felt safe, secure, accessible, and clean.

David G.  |  Overall Experience 
Rating:
3.0

Very disappointed in the huge amount of black dust all over everything and the rat feces on certain items.

leigh h.  |  Overall Experience 
Rating:
3.0

Pretty bummed and disappointed that I wasn’t able to get my first month free, Because I purchased a one way box truck rental the day that I moved into the unit. Hopefully I can still qualify for it

Justin H.  |  Online Move In 
Rating:
4.0

Office/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.

Peter D.  |  First Impressions 
Rating:
5.0

This isn't the first time I've used this facility. They've always been so nice and professional! I can easily recommend them!

cindy m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry H.  |  Overall Experience 
Rating:
5.0

Great service and prices, will do business again with them.

EUGENE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stewart B.  |  Overall Experience 
Rating:
5.0

Great work by Caleb and his crew. Thanks for the space and Happy Trails!

CHRISTOPHER R.  |  Overall Experience 
Rating:
5.0

Thanks to Uhaull, I was able to store many items that freed my apt from clutter. Now that I have a larger dwelling and more space, I no longer need uhauls services. The only issue I had was the yearly price hike Uhaul charged to keep the storage space in the Somewhat 3 years I used their services. But then Again I was very pleased and appreciative that Uhaul was there when I needed them. Thank you!

rudolph c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joeseph r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEVERLY N.  |  First Impressions 
Rating:
5.0

Highly highly recommend. All staff smiling and enjoying this apecial spot. Bravo

John Paul P.  |  Overall Experience 
Rating:
2.0

Our storage locker was broken into and ANYTHING of value was stolen. We are beyond debistated.

Rick R.  |  Overall Experience 
Rating:
4.0

The only drawback was not being able to reach someone when we were having trouble with access after hours. Also didn't know that the fees would not be prorated when we moved out of the unit before in the middle of the pay period. But the unit itself and help from staff firing officer hours was great.

Saida W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri H.  |  Overall Experience 
Rating:
5.0

Thank you guys, you came in clutch!!!

GABRIEL P.  |  Overall Experience 
Rating:
1.0

Shame on the general manager, he was too tired to answer the phone after hours and the only time he did, he was rude, definitely no customer service nor managerial skills, and on top of that, rip offs. We only used the storage half of the month and no refund, yet you are sending this survey and a final receipt meaning that we are not using the storage, I can almost guarantee that it will be rented to somebody else, so you are double dipping on the rent. I will make sure to let everybody know what a bad service you provide, and advise them to give their business to a place that values customers and not to a place where the "after hours" service is not provided because the general manager is too tired to even pick up the phone, that is why even the customer service agent kept calling him and the general manager never picked up the phone, shame, shame, shame.

marko p.  |  Overall Experience 
Rating:
4.0

There is NOT enough parking in and around the storage facility. The parking that is in front, is full of trailers, so you cannot leave your car and go in to your unit.

Lesha D.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned

Jon H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

QUENTIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lily T.  |  First Impressions 
Rating:
5.0

Taylor was particularly helpful.

Stewart B.  |  First Impressions 
Rating:
5.0

Great facility for short or long term storage! The team as Ben White is exceptional and very helpful.

AMANDA KYLEE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick J.  |  First Impressions 
Rating:
5.0

I cannot say enough about the Employee Andrian!!!!! The trip was VERY long and my car was ready to give up. O had not scheduled to drop off at this location, but I just showed up and he went above and beyond to help me. He allowed me to leave the trailer and return the next morning to unpack. He was there that next day, the 4th, and again went above and beyond to help!!! I really appreciated him greatly being so compassionate during an extremely stressful time!!!

Tricia R.  |  First Impressions 
Rating:
5.0

Good customer service

Rosella T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MATTHEW J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN R.  |  Overall Experience 
Rating:
1.0

When I was checking in I was returning my Uhaul truck and the person who was supposed to help me park it was so rude. I couldn't maneuver the truck because I'm not used to driving such a big vehicle so I asked him to help me and he refused, calling me a homophobic slur and saying I was stupid. I then went to ask the other person working outside to help and he yelled at me telling me I'm a big boy and can drive the vehicle by myself, which I couldn't. I went to the manager to tell him and he brushed it off like it was no big deal, and told me that he would do nothing about it. I will NEVER give my money to this UHaul location again knowing they are anti LGBTQ+ and just flat out rude. Been using UHaul for years and this is the only location I have ever had issues with. Disgustingly awful experience and I wish I could do ZERO stars.

Griffin D.  |  Overall Experience 
Rating:
4.0

Very pricey for the size of space I had. However, the staff was great!

AMERICO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  Overall Experience 
Rating:
5.0

The General Manager Caleb and his staff was phenomenal. Uhaul had a nationwide problem wide there systems and the staff made it very customer friendly and took the time to assist customers the best way possible.

BRIAN D.  |  First Impressions 
Rating:
5.0

keep up the good work

Daniel C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sara c.  |  First Impressions 
Rating:
5.0

No waiting. Very helpful and showed me how to use the key in pad, easy access to storage with uhaul truck

Lynda G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey T.  |  First Impressions 
Rating:
2.0

If not mistaken the manger was really rude poor customer service.

Maria D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward S.  |  Overall Experience 
Rating:
5.0

Friendly service nice and clean facilities climate control was awesome I will do that again

SANDY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max K.  |  Overall Experience 
Rating:
5.0

Easily accessible and well maintained, can’t ask for more than that.

PERRY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick R.  |  First Impressions 
Rating:
5.0

Thank you for storing my belongings safely!

Jennifer K.  |  Overall Experience 
Rating:
3.0

The facility itself was great. Clean. The only feedback I can give was that anytime I called over the past two years no one was ever available from that location and no one from that location answered the phone. This was frustrating because the only way to talk to someone there was to got physically to the location, wait on a long line of people who were renting trucks, and then my matter could be handled. This part was very inconvenient when I just had a basic question or need. That would be feedback that I would have to give. But other than that thank you for keeping my possession safe over the past two years. Thank you.

Crista B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis C.  |  Overall Experience 
Rating:
5.0

Great customer service!!!

David G.  |  First Impressions 
Rating:
4.0

The employee who checked me in was rude and condescending. I think their name was John but I’m not sure.

Madison S.  |  Overall Experience 
Rating:
4.0

Everything was fine. Just offer a storage unit when getting a truck and don't get the storage unit when returning the truck

KATHY H.  |  First Impressions 
Rating:
2.0

Stood in line 50 minutes

taylor c.  |  First Impressions 
Rating:
4.0

It was late in the evening but the U-Haul employee help to the best

Paul H.  |  First Impressions 
Rating:
5.0

Thanks for your services. We will recommend others you. Sonny Nicholson.

sonny n.  |  Overall Experience 
Rating:
5.0

Fantastic facility with excellent customer service.

David D.  |  First Impressions 
Rating:
5.0

Everyone was very helpful & nice. The only time I got somewhat frustrated was when the so Austin store couldnt answer& Uhaul Serv answered& transferred me to Las Vegas. A little confusing @that time?

PHILLIS D.  |  Overall Experience 
Rating:
5.0

Employees Mandi, Connie and Ernesto made this experience easy, seamless and stress free. Rented a truck and a van with ease. Got my U-boxes unloaded with ease.

Josh P.  |  First Impressions 
Rating:
5.0

Great service! And the additional 1 months free month came in handy! I will always use U-Haul for my moving and storage needs!

Monica G.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Manuela L.  |  Overall Experience 
Rating:
5.0

Good experience

Sam S.  |  First Impressions 
Rating:
4.0

Clean

David B.  |  First Impressions 
Rating:
4.0

I moved due to cost

Aimee J.  |  Overall Experience 
Rating:
5.0

The office staff were very helpful. Thank you.

leonard s.  |  Overall Experience 
Rating:
5.0

I was pleased with my entire visit.

William H.  |  Overall Experience 
Rating:
5.0

super friendly staff

James G.  |  Overall Experience 
Rating:
5.0

This location is excellent. Hands down the best cleaning ladies I've seen. They're cordial & just as professional if not better than the other staff. I'd definitely recommend if you want QUALITY care!

Kenya S.  |  Overall Experience 
Rating:
5.0

Great staff!

moses m.  |  First Impressions 
Rating:
5.0

Everyone and everything was excellent as always. This is the best u-haul anywhere,

Judith W.  |  Overall Experience 
Rating:
1.0

This location purposefully cancelled reservations and forced us into a a larger (not needed) and more expensive unit. We had proof of their actions and they did nothing to compensate. Highly rude too.

Danielle M.  |  First Impressions 
Rating:
5.0

Helpful people when I needed storage quickly!

David W.  |  First Impressions 
Rating:
5.0

We were very satisfied with the service. We felt that it was very secured.

michelle m.  |  Overall Experience 
Rating:
3.0

When I went back to get my stuff, there were a bunch of big ants, a roach, and a few spiders in the unit. When i got my mattress out, they had eaten through my mattress bag and into the mattress

Kendall L.  |  Overall Experience 
Rating:
1.0

Uhaul really need to re-think their cancellation policy!! A reservation for a truck should mean a hold on the truck. If uhaul plans to cancel a reserved truck, they should at least alert the client.

Darryl D.  |  Overall Experience 
Rating:
5.0

Very pleased with everything.

Dennis L.  |  Overall Experience 
Rating:
5.0

Everything went smoothly even on a very busy Saturday.

leonard s.  |  First Impressions 
Rating:
5.0

Good friendly staffs.

Van C.  |  Overall Experience 
Rating:
5.0

Excellent Facility with awesome employees and staff

michael P.  |  Overall Experience 
Rating:
1.0

I was in line for 2+ hours to pick up a truck last weekend. I tried to check in using the app and it did not approve me so I had to pay 150$ extra to the movers because I was late.

montserrat d.  |  Overall Experience 
Rating:
5.0

Allways have Excellent service, thank you for everthing

Raul P.  |  Overall Experience 
Rating:
5.0

This U-Haul location is my favorite for my storage, packing and moving needs. The staff is great🎶

Cloya A.  |  Overall Experience 
Rating:
5.0

Good

Ian G.  |  Overall Experience 
Rating:
1.0

tried to rent a storage space online. went through the hole process only to receive an unknown error during check out. unknown error = your web developer should be firered.

august l.  |  First Impressions 
Rating:
5.0

Thank you for al your help, very professional as allways,

Raul P.  |  First Impressions 
Rating:
4.0

We had a good experience at Uhaul, I would definitely recommend. The man who checked us in was very nice. He helped adjust our storage size and walked us there. The elevator buttons acted up though.

Stacy B.  |  First Impressions 
Rating:
5.0

Fast friendly service. I dealt w the mgr and he was excellent

CARLOS P.  |  Overall Experience 
Rating:
2.0

When I had a billing issue (not of my doing, but instead on your end) it was impossible to contact location directly & I had to instead go all the way down there. Horrible customer service. Bad terms.

Travis B.  |  Overall Experience 
Rating:
5.0

The personnel at 304 Ben White Blvd Austin were great! I totally got excellent customer srvce. Also, the U-Haul of Woodbridge, Va was very helpful. Both places gave me outstanding service. MGWade

Maria W.  |  Overall Experience 
Rating:
5.0

Very easy to start and stop storage service, good customer service. The automatic sliding doors do have a hair trigger but not in a way that compromised security. Only wish is later access hours.

JOHN K.  |  Overall Experience 
Rating:
3.0

back side units, bottom floor units in multi-level facility not good for storing possessions. The floors are almost always wet, even when not raining. Desk staff are under staffed be ready to wait.

Russell D.  |  Overall Experience 
Rating:
5.0

Keep up the great work!

Kimberly B.  |  First Impressions 
Rating:
5.0

The facility is clean, and the staff friendly and efficient

Peyton B S.  |  First Impressions 
Rating:
5.0

I posted on Facebook. I'm a guide ;)

donna t.  |  Overall Experience 
Rating:
5.0

Between renting a truck to having my items in storage for two years, I always experienced great customer.

faye r.  |  Overall Experience 
Rating:
5.0

The overall service we received from the U Haul company was exceptional to our satisfaction. We recommend their services to anyone interested in moving and storage. Again thanks for your services.

sonny n.  |  First Impressions 
Rating:
5.0

UHaul customer service rep had to wait a long time due to website issues. Service could have been faster.

HEMANTH GUJJOLA G.  |  First Impressions 
Rating:
5.0

Everything first class. Thanks!

Alden S.  |  Overall Experience 
Rating:
5.0

Having U-Haul associated with the storage unit was a huge bonus!

Taylor F.  |  Overall Experience 
Rating:
5.0

Staff was very attentive.

Samuel F.  |  Overall Experience 
Rating:
4.0

n/a

Victoria C.  |  Overall Experience 
Rating:
4.0

Pretty helpful with everything I needed and swapped trucks and storage units for me pretty easily would have been 5 stars but they had the wrong truck booked for me when I got there but the guy at the

Tony C.  |  First Impressions 
Rating:
5.0

Very comfortable keeping my belongings here. Very clean and completely secure. Will definitely be coming back to UHAUL for my storage needs.

Joshua M.  |  Overall Experience 
Rating:
5.0

Sabrina was fantastic and very helpful.

Russell D.  |  First Impressions 
Rating:
2.0

There was water coming in to the unit. All of my boxes were damp, soggy, and some completely falling apart. The concrete outside the unit was slick with grease. I slipped and nearly fell every visit.

Carol Ann L.  |  Overall Experience 
Rating:
1.0

I used this facility to drop my U Box from Seattle and deliver it to a local destination only. The delivery service was an absolute failure. Management has refused to address my dispute of the charges

Mark G.  |  Overall Experience 
Rating:
4.0

The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.

William O.  |  First Impressions 
Rating:
5.0

After doing the ranking why do I have to make a comment?

donna h.  |  Overall Experience 
Rating:
2.0

Paid for 24/7 access. denied access due to card reader malfunction. Calling the managers number posted is an exercise in futility. Later, employee response “ I don’t really care about your problems”

Ronald S.  |  Overall Experience 
Rating:
4.0

The sling fit perfectly.

Guy M.  |  Overall Experience 
Rating:
5.0

Great staff, great facility.

Brian K.  |  Overall Experience 
Rating:
4.0

It was a good experience!

Megan S.  |  Overall Experience 
Rating:
5.0

Easy access; good, consistent climate control; helpful staff; reasonable rental rates.

RUSSELL S.  |  Overall Experience 
Rating:
5.0

Uhaul was great

Johnathon W.  |  Overall Experience 
Rating:
5.0

Thank you Caleb and crew for the amazing customer service!

Emily M.  |  Overall Experience 
Rating:
5.0

Excellent experience with friendly staff, quick service and facility was incredibly clean. Very happy and would recommend.

james m.  |  Overall Experience 
Rating:
5.0

Very clean facility and employees were professional

William R.  |  Overall Experience 
Rating:
4.0

A new employee helped me sign up for a storage rental. She needed more training on the process of coding in and out of the storage facility. Otherwise all was good with the rental.

Sandra L.  |  Overall Experience 
Rating:
4.0

My only problem is that you did not prorate the last month.

sharon m.  |  Overall Experience 
Rating:
4.0

Keep an eye oB4 they sink u.

santiago c.  |  Overall Experience 
Rating:
5.0

Jordan and Ernest were very helpful with self delivery of my U boxes and got which we needed first, and were ready with the next loaded on a trailer and ready to go when we got there, very smooth!

David B.  |  Overall Experience 
Rating:
5.0

it was fantastic

CLINT B.  |  Reservation 
Rating:
5.0

Great location. Great prices.

Wendy G.  |  Overall Experience 
Rating:
1.0

We scheduled UBox pick up August 19 at the Slaughter Lane facility. We were told on day of pickup UBox was at different facility. Staff there was dismissive, rude, made us wait 4 hours before ready.

henry w.  |  Overall Experience 
Rating:
2.0

Im still waiting for a letter stating the pest control contractor and bed bug status of the property for my apt bldg mgr. I was refused rental service after my uhaul was stolen recovered there

Janet H.  |  Overall Experience 
Rating:
5.0

Excellent customer service

david j.  |  Overall Experience 
Rating:
1.0

This is not a valid comment box - not enough space so I am changing your rating to poor.

donna h.  |  Reservation 
Rating:
4.0

I wish there was an option to move out of the storage unit without having to come in person. I tried calling but they said I have to personally come and state that I'm done using the storage.

Andrea Angeli G.  |  Overall Experience 
Rating:
1.0

This was the worst experience with ANY business I have ever had. I’m a reasonable, professional human and not one thing was communicated appropriately or up front to me. I do not recommend uhaul.

ronda b.  |  Overall Experience 
Rating:
5.0

My service was delivery of UBoxes shipped from Austin. Araceli and Neshia were outstanding. Accommodating, great communication, and excellent customer service. CA experience was very different/costly

Kristine W.  |  Overall Experience 
Rating:
3.0

Wait times were longer than I've experienced previously at other locations. During the college move-in weekends (8/18 &19 and 8/25 & 26) I waited in line line for no less than 30 minutes.

Donna C.  |  Overall Experience 
Rating:
2.0

Hr + wait in line Unknowledgable but polite staff Reservation error

christina c.  |  Reservation 
Rating:
5.0

Great

Judy J.  |  Overall Experience 
Rating:
5.0

Third summer I've used this facility. Never an issue with anything. Friendly, knowledgeable and quick service. I'll be back to use your equipment and facilities

Hugh M.  |  Overall Experience 
Rating:
5.0

Excellent and well run facility.

Carlos C.  |  Overall Experience 
Rating:
5.0

Great service

Amit K.  |  Overall Experience 
Rating:
1.0

Billing practices, though legal, aren't to upstanding. I was charged a full month for only a few days. Apparently they don't prorate your days of use. 2 days billed same as 30 days! NOT NICE.

phyllis f.  |  Overall Experience 
Rating:
5.0

Thank you

Lois N.  |  Overall Experience 
Rating:
5.0

Staff is knowledgable and friendly! Everyone is helpful. Will use facility again and would recommend!

Kim T.  |  Overall Experience 
Rating:
5.0

Would definitely use again.

Marylin H.  |  Overall Experience 
Rating:
5.0

The whole process was easy, everthibg was clean abd the girl at the front desk made sure that I knew that the shattered window was being taken care of.

Jordan A.  |  Reservation 
Rating:
2.0

The facility does not pick up the phone. It is very difficult to arrange for an appointment to get my belonging from the Ubox

Mohamed B.  |  Overall Experience 
Rating:
5.0

Very helpful

Julia P.  |  Reservation 
Rating:
3.0

the 10 x10 rental was high $150 a mo but with the late fees a additional $80 it was too much I must find a cheaper place thx aloha or nothing at all

KEITH R.  |  Overall Experience 
Rating:
5.0

The process of obtaining our storage room and returning the U-Haul trailer could not have been any easier.

Carlos C.  |  Reservation 
Rating:
1.0

The communication between the staff is terrible. As a customer, I tried to be understanding but the staff was very unorganized and scheduling a delivery of my ubox was the worst. Work on communication

Beatriz A.  |  Overall Experience 
Rating:
5.0

The young woman that helped us at checkout was superb. Excellent attitude and incredible helpful and efficient, very much appreciated!

Lucas L.  |  Overall Experience 
Rating:
5.0

Shiloh was very helpful and knowledgeable. Thank you.

Stephen T.  |  Reservation 
Rating:
5.0

The folks at this facility are golden, absolutely fantastic to work with, keeping the place spotless and always cheerful and helpful.

RICHARD M.  |  Overall Experience 
Rating:
5.0

Staff was helpful and courteous.

Marylin H.  |  Reservation 
Rating:
5.0

Thank you! There was an issue with the delivery and it was straightened out quickly and efficiently.

lydia k.  |  Overall Experience 
Rating:
5.0

The staff made a complicated move much more doable, and we're flexible and fair throughout our move and storage experience. Thank you.

STEVEN J.  |  Overall Experience 
Rating:
5.0

Thank you for making this a smooth experience. We have now moved out of the storage facility and appreciate having a short term solution to our moving needs.

JAMES D.  |  Overall Experience 
Rating:
3.0

I did not go to the facility, but my moving help said it took some time for my ubox to be taken out of the storage area. This meant my ubox was delivered an hour and a half or so late.

Gerardo R.  |  Overall Experience 
Rating:
4.0

Having the convenience of storage at the point of dropping off the moving truck was extremely helpful. Thank you!

Marni E.  |  Overall Experience 
Rating:
3.0

I've been here for 6yrs, steady increases and charging to use the trash. Left me feeling nicked and dimed! Only reason to recommend, is location

EARL B.  |  Overall Experience 
Rating:
5.0

The staff is always accommodating.

PATRICIA B.  |  Overall Experience 
Rating:
5.0

Everything is everything.

DANIEL T.  |  Overall Experience 
Rating:
1.0

the people at the oxford st in rhode island...no one was helpful except to cover their own job..took forever, sarcastic, didnt care about customers. the entire system for u-boxes should be overhauled.

Jeramiah J.  |  Overall Experience 
Rating:
5.0

Very nice experience. Pain free!

mike o.  |  Overall Experience 
Rating:
3.0

I was shocked to learn that you wouldn’t prorate the rental after seven months of payments. When I asked to speak to a customer relations person I was disconnected. They had my number and could have

Iris B.  |  Overall Experience 
Rating:
5.0

They were very accommodating. I didn’t call 24 hours in advance to pick up my Ubox but Earnest stayed late to retrieve it for me and place it on the trailer for me to take.

Randall W.  |  Overall Experience 
Rating:
5.0

Am so grateful they were there when needed. So appreaciated the ability to store my things in a safe place.

marcia s.  |  Overall Experience 
Rating:
5.0

Clean facility, friendly staff. Easy to sign up for auto-pay and then cancel when no longer needed. I will use again for my storage needs. My favorite part of a storage place is the retail store.

BEATRIZ H.  |  Overall Experience 
Rating:
4.0

The local facility on Ben White was exceptional. However, when they aren't answering their phones and you get transferred to the call center you get a different experience. Call center was lousy.

richard p.  |  Overall Experience 
Rating:
5.0

I think they should be open later to help people who need to move or have access to their unit after work. Overall, great place to use for storage.

jeffrey t.  |  Overall Experience 
Rating:
5.0

Efficient and friendly

dave z.  |  Overall Experience 
Rating:
4.0

Great customer service and the facility met all of my needs

Matthew K.  |  Overall Experience 
Rating:
4.0

Very clean facility and I never once had a worry about the safety of my belongings. I only ranked this 4/5 stars, though, because the ACCESS hours were not that convenient for a standard 9-5 job.

Jonathan G.  |  Overall Experience 
No reviews have been submitted for this location.

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