Customer Reviews for U-Haul Moving & Storage at Bladensburg

Rating:

1.0

Tire pressure low

Rating:

5.0

Thanks for your help and support

Rating:

5.0

Everet was great and needs to be promoted to regional. Everet was able to assist in my dire need of help when the U-Haul location in SW assigned me a storage unit that’s was inaccessible and the location didn’t have any other storage options to offer. The SW location then told me to find another storage and refused to provide assistance.

Rating:

5.0

I love it and the customer service is great

Rating:

3.0

Overall easy experience, up until dropping off, asked a worker to help me understand the charges toward my account before I returned and was met with irritation and being quickly dismissed instead of being heard out and having things fully explained to me. Customer service was not up to par.

Rating:

1.0

Stop adding on excessive unwarrated penalties for rentals.

Rating:

5.0

Excellent

Rating:

5.0

Give Marquis a raise he was there by his self working with multiple customers and doing a good job

Rating:

1.0

The truck didn’t have enough fuel in it, I got charged $28 even tho i brought the truck with more fuel in it than when I received it.

Rating:

5.0

Marquis was knowledgeable, professional and efficient, thank you .

Rating:

5.0

Northeast U HAUL on Bladensburg Road is my go to place!

Rating:

3.0

While the u-haul rental truck that I reserved for self checkout on Monday April 20, 2026 was accurately placed at the proper location this time around and the self check-out experience was phenomenally exceptional for sufficient and efficient processing on the u-haul app, it still remains that the u-haul rental truck that I was assigned to was disturbingly dirty "specifically the driving handle," and the gold key that locks the loading back did not work; Moreover and most importantly, an alleged U-Haul employee "working at such late hours at night around 8:30 PM when I returned the U-Haul rental vehicle" appeared to have stolen my moving cart possibly believing in it to be that of U-Haul's property; Please return my cart because I am slightly physically disabled and need my cart to carry things frequently.

Rating:

5.0

I needed a van at the last minute for a few hours. There was nothing available, but the staff made it happen. I took a van that had not been swept out. The van being labeled inoperable overnight would have costed me way more in fees and travel than it was worth. Instead, the staff did everything they could to help shortly before closing and everything worked out smoothly. They also informed me that there was no private vehicle parking in the Uhaul lot without risking being towed.

Rating:

4.0

I had some issues picking up the truck because my driver license is international and it took me an hour to get that solved. It would be good if you could do something to make the process easier.

Rating:

2.0

The Customer service Representative lacked all forms of professionalism. Their appearance was horrible uniforms looked dirty and unkept. The parking lot to the right of the door had a pile of trash. The interior building looked dark and gloomy. I stood in line waiting to check my van in the associate stayed on his cell phone while I stood there. Telling the person on the phone how he wasn’t sending them any money for food and he wasn’t rich. Definitely will not be revisiting this location.

Rating:

3.0

The truck was on "empty". We weren't used to this and have rented UHauls before. Was told however the prior customer brought it in is the standard. The truck had lots of damage to outside which is fine however, the visors were falling down/making it difficult to drive/see without trying to hold it up. The particular truck needs to be taken out of inventory. Otherwise, the agents on site were nice and provided good service.

Rating:

5.0

Friendly staff, clear communication.

Rating:

4.0

The check in process is not smooth. I don't want the app I want to talk to the person give them my card and get my van. It took me forever was buggy and had to restart several times. I get some people want online check in no contact etc. But I just want to give a guy my card and get my stuff. Half the forms were redundant to forms I filled out earlier too. The guy at the desk was good though

Rating:

5.0

Excellent service. I see nothing to improve right now. U-Haul location is convenient and the one issue we encountered with a plate tire was resolved very quickly by following the instructions in uploading pictures of a plate tire. Excellent service and personnel.

Rating:

5.0

I couldn't answer that question, because everything i rent a truck ,all is perfect for me

Rating:

1.0

The service staff were unhelpful and the app process is tedious and time consuming.

Rating:

3.0

Customer service on initial intake was great! Stickiness on cupholder area. While driving, the doors continually unlocked and locked; possibly caused by bumps in the road. Customer service with cleaning/intake crew was disappointing, unusual, and uncomfortable. Possible theft via employee. Report of possible theft to manager was not very reassuring. Interaction could use some polish; verbal updates while waiting were not very clear or forthcoming.

Rating:

5.0

Overall customer service experience from Mr. Kenneth was amazing! Thank you

Rating:

2.0

THIS WAS NOT THE DROP OFF SITE, dropped off in Mt Laurel, NJ. THIS SERVEY IS AN EXAMPLE OF YOUR SYSTEM NOT WORKING. You should have seen that

Rating:

5.0

The staff was very but understand that particular day it seemed like there was only two working I think if they had at least two more that would have been fine because a lot of people were asking questions and needed help like me but thank you anyway I'll come again

Rating:

2.0

Why dont they have it on their website AND/OR inform people that there isn't parking available at or near this location? They know people drive to pick up trucks. Two employees stated that they have reported this to management but management's solution was to put a printout on the door? By the time you get there its too late. I parked my vehicle on a nearby street and when I returned after that day it had been damaged. There is no where close and safe to leave a vehicle. Management knows this but seems more concerned on getting customers there and then be trapped than informing them ahead of time so they can make informed decisions or make arrangements. Not acceptable in the day amd age of INFORMATION.

Rating:

3.0

The truck was dented and broken down with lots of minor accidents. Also, it was on E, gas light came on within 10 blocks when I drove it. I recommend at least filling the gas to half tank prior to issuing to customer.

Rating:

5.0

Hire more staff. The staff on board was excellent and accommodating in every way possible including being very professional, knowledgeable and polite.

Rating:

4.0

The app is horrible.

Rating:

2.0

Too far out - first guy couldn’t check me out second guy was able to.

Rating:

5.0

The staff was very helpful, competent, and welcoming. They handled several frustrated customers with grace and patience. The U-Haul app was the source of their frustration. It got stuck in the check in process, particularly for android users. Please, please, please fix that app!

Rating:

5.0

The workers were great and worked together as a team S/O to my Marquis for being able to multitask!

Rating:

3.0

I register online before hand to avoid the long lines inside. The system would not let me put in my information the day before picking up the truck.I get there the morning of and all chaos breaks loose. The system is down the workers are doing it manually,anyways finally get the truck.So I ran over my time 13 minutes and they charge me $64.19 .So I will not be going there again Thanks no thanks.

Rating:

5.0

YES, I WOULD RECOMMEND U-HAUL TO ANY ONE, VERY WELL PLEASED

Rating:

4.0

My particular truck needed some maintenance. An the window wasn't clean. Mirrors very loose.

Rating:

5.0

You'll doing a great job at the bladensburg site 💪

Rating:

5.0

I was charged for gas when the car didn’t have none in it when purchased kinda threw me off

Rating:

5.0

Dreadhead was AWESOME . SORRY I FORGOT HIS NAME

Rating:

5.0

The brother that checked me in went above and beyond to make sure we were good

Rating:

5.0

I cannot remember the name of the gentleman who helped us, but he was great. Took the time to make sure we were getting the best rate on our one-way rental. Plus, he took the time to explain everything to us. Would absolutely rent from this location again.

Rating:

4.0

Give a regular customer some slack if they are a couple hours later when you call in and not charge you for the whole day

Rating:

5.0

Staff here was better than K Street Location

Rating:

5.0

Wonderful staff

Rating:

3.0

Drop off was not pleasant. Rude attendant who yelled the instructions from a mile away. I had to wait blocking the entrance because the line was not moved even though there was only one truck they needed to be pulled forward to make space. They’re chitchatting while I was waiting. Not pleasant at all.

Rating:

5.0

The Front desk person was very nice and helpful…

Rating:

5.0

They were really really busy but they still make sure they took care everyone and got their business and Care highly professional recommended me anyone

Rating:

1.0

U-Haul overcharges and underdelivers every single time. Nothing wrong with this specific location. It’s just the company that has zero respect for customers.

Rating:

3.0

The rental process was ridicules. The use of a smart phone was a pain.

Rating:

5.0

I don't see anything that

Rating:

5.0

After a horrible experience at the Rockville MD location, the Bladensburg location got my squared away!

Rating:

1.0

We had the reservation for 6 am. The 24/7 QR code was non operational. You scanned the code, logged in, clicked pick up. Then prompted you to log in. And doom looped from there. I couldn’t pick up the truck until they opened at 9 am. Horrible system you have.

Rating:

3.0

Employees did not communicate about the check in process at all

Rating:

2.0

This location is disorganized. The manager is rude, inconsiderate, and has no clue what he’s doing.

Rating:

5.0

Stop double charging my credit card please. Days later I always receive an additional charge from your organization after the trucks been returned.

Rating:

1.0

There was one person there handling everyone. The online app never worked correctly for me and it took a long time to check in. The van was very dirty and wet. The low tire indicator was on and the door was hard to close properly. It would be much better if you had more staff and a way to maintain the trucks you offer. I have rented from U-Haul for more than 40 years and this is by far the worst experience I have ever had. Please get rid of your app. Too many steps, too confusing.

Rating:

5.0

The mileage rate can add up quickly. I was on a budget, so for next time, I would plan a little better. (I was worried about the timing)

Rating:

5.0

Everything was Excellent the staff was the best very helpful .

Rating:

5.0

Everett B. the General Manager made my day. It was a Holiday and if he wasn't there to fix my problem. I would not have been able to rent a truck to help my daughter move out. It was the last day she could leave without owing more money. Thank you, Everett for going above and beyond for my family and I. Many Blessings upon You

Rating:

5.0

Excellent Customer Service and Employees are always courteous and helpful.

Rating:

3.0

The worker I interacted with was very friendly and helpful. However I will say I was very dissapointed that the truck had a empty tequila bottle left in middle glove box. The bottle was empty but if I didn't check before leaving I could have been blamed for it, that made me feel a little unsafe that the van wasn't completely searched before i got it.

Rating:

5.0

Everything was good from the time I walked in the door. Until I pulled off the lot. Until the time I dropped off the truck. The Qr codes didn`t scan for returning. Had trouble with my phone connecting to the website. The associates there were very helpful and on time to get the desired outcome 10 out of 10 from me.

Rating:

4.0

Just had a snow storm and couldn’t get vehicles out. Plus, I had a tire pressure warning the whole rental

Rating:

3.0

Please stop charging my credit card the same rental fee after it’s already been paid days prior. That second charge or hold has caused me overdrafts in the past.

Rating:

5.0

Mr. Marquis had great customer service skills and he was very helpful and patience with me best service I ever had.

Rating:

5.0

Very friendly and very helpful with the entire reservation. Thank you 😊

Rating:

1.0

Customer service at the location was very poor - my check in was not processing and there was no assistance. Eventually (40 minutes later!!) I was somewhat registered (had to use the phone of the person working there), and given a key to a van and told to go find it. I could not find it and had to go get help again, and it turned out the van was frozen in ice on back of lot. A second van was given to me, but the inspection photos wouldn't load, so I had to leave without registering them. Nothing was explained to me, I only knew what to do based on my past experiences.

Rating:

5.0

Great customer, friendly service

Rating:

1.0

I stood there 20 minutes before someone acknowledge me. It was only 1 other customer but they had 2 front desk people. By the time they finally acknowledged me I was frustrated .

Rating:

5.0

Great staff, super friendly and helpful!

Rating:

5.0

My entire experience was wonderful. Everything worked perfectly from the time I picked up the truck until the time I loaded my possessions in the storage facility. Marcellla Jones was extremely helpful in ensuring that I got the right equipment for my move. Amber Hicks was extremely graceful and respectful in ensuring that my possessions were stored properly. This was a hectic day and it could have been very stressful but because of the professionalism, kindness and can do attitude of the entire staff the day ended peaceful and joyful!

Rating:

5.0

I was working with an employee who had not yet done a storage unit rental so we needed the manager's assistance, there were some technical difficulties uploading my ID , but I had the time to spare and patience for us to work through the process. I thoroughly enjoyed the managers and employees personalities and had an excellent experience!

Rating:

2.0

The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.

Rating:

4.0

Excellent Service from everyone. Thank God for Chris Parker.

Rating:

5.0

Chris and staff are wonderful! 👏 👏 👏

Rating:

5.0

Staff was extremely professional, kind, and accommodating

Rating:

4.0

My storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.

Rating:

5.0

This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!

Rating:

5.0

I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you

Rating:

5.0

The manager, Chris Parker, was awesome! Thank you so much!

Rating:

1.0

This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

Rating:

5.0

The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

Rating:

5.0

Thanks!

Rating:

5.0

Very friendly and helpful staff. Highly recommend.

Rating:

4.0

I have no remark at this time. Thanks!!!

Rating:

2.0

Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

Rating:

5.0

great team

Rating:

1.0

I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Rating:

5.0

Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

Rating:

1.0

The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

Rating:

1.0

My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

Rating:

5.0

Gio the driver was excellent!