Customer did not leave a comment.JAMIE P. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest
Tallahassee, FL 32304
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rebecca R. | Overall Experience
Customer did not leave a comment.PAMELA M.
Everything was dry, clean and in great condition, looked like I just packed it!Judy S.
We were directed to three different locations in the Tallahassee area to drop off the truck we rented. We were told that there was no more room on the lot and ultimately had to drive several miles out of town to return the rental. This is completely unacceptable and will cause us not to rent from U-Haul ever again.Marsha D.
Customer did not leave a comment.billy S.
Customer did not leave a comment.ALEXANDER A. | First Impressions
This is a very good storage clean and climated , so, whatever you put there is gonna keep well, I highly recomend thisJOSE A. | Overall Experience
When I pulled up to the drop off location, a female employee saw me and started walking away. She got in her vehicle and left. I guess it was her quitting time. I noticed a sign at the check in point that said a representative would be out to assist and for me to wait in the equipment/vehicle. I waited for 15 minutes and no one came out. I decided to go inside to see if anyone was there. I found a male employee sitting behind the desk with earbuds in his ears and playing on his cell phone. I started to hand him my contract to complete the check in. He brushed me off and said that he would send me a receipt via email. There was no check in while I was there. I'm a retired military veteran and a supervisor for several employees in the Southeast U.S., and I can tell you for one thing that if I had someone that was under my supervision, he would not be working for me, or my organization for very long.Russell W.
Customer did not leave a comment.Chen S.
The manager here helped me several times. Each time, she was professional, courteous and extremely nice. She is great!Joey W. | Overall Experience
Customer did not leave a comment.Michael S. | Overall Experience
Customer did not leave a comment.HANNAH F. | Overall Experience
Customer did not leave a comment.Michelle R. | Overall Experience
Customer did not leave a comment.debbie s. | Overall Experience
Have accurate drop off locations on your website. I was VERY UNHAPPY when I arrived at the drop off site I selected when I made the reservation (on Capital Circle NE) only to be told that I would have to drive across town to make the return. The drop off site was 45 minutes away from my house (1.5 hours round trip), yet there were several uhaul pickup locations much closer. I will certainly think twice before using uhaul again.David W.
Honestly while the facility is nice, the staff negates all of that by being the most rude and non helpful personnel EVER! The ONLY Person who was helpful was Berry and she was AMAZING. If not for her, i would say this place isn't worth even considering.Gloria H. | Overall Experience
Customer did not leave a comment.Marlene B.
Customer did not leave a comment.catrina c. | First Impressions
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.MAMI O m. | Overall Experience
Customer did not leave a comment.SHELBY B.
Yes. I love this location. My 2nd time using this location and service. The staff is very very friendly and outstanding.marc B. | First Impressions
Customer did not leave a comment.Angel S. | Overall Experience
I went to my scheduled drop off location and they told me they were full. Then I had to go 3 miles up the road to another one. Someone yelled for me to follow him. About another mile further I saw some trucks and they unhitched me. No receipt no check the guy just drove off. A week later a got a receipt today and says I dropped it off on Saturday instead of Friday. I don't think I paid extra but this whole ordeal was a mess. Makes me want to buy my own trailer.Christina S.
Customer did not leave a comment.Mary K. | Overall Experience
No one told me that the UHaul at my destination might not be able to deliver the U-Box if things shifted on the trip. Last minute scramble to hire movers to move stuff from the UHaul to my house was not appreciated.T J A.
Customer did not leave a comment.Matthew D. | Overall Experience
Customer did not leave a comment.Brian S. | Overall Experience
Customer did not leave a comment.BRONSON N. | Overall Experience
Customer did not leave a comment.Julia S. | Overall Experience
Customer did not leave a comment.RANDALL J. | Overall Experience
The place is huge and the front door was really hard to find. The drop off area is super confusing to get to because there are so many trucks parked right close to the door. I dropped off the trailer just before closing time and the only thing the two guys working were concerned about was closing the place. Once I got the trailer unhooked the guys said that I was good to go and thanked me. However, the next morning I checked online and the trailer had not been checked in. It took a call to u-haul (national) (long wait on hold) to correct it. That person had to send an email to the manager of the local place to make sure it got checked it properly. It happened several hours later and I never got a confirmation call like the email requested.Andrew S.
The person who helped us to drop of the trucks at drop of location was extremely knowledgeable and helpful! Unfortunately, we forget his name! He explained us how to operate the dropping of process next time when we need it. He was super nice and patient with us since we have language issues. English is not our first language. Overall we pleased and happy with service! Thank you!Yury S.
Thank youYury S.
My only issue I had through the whole process was just the really long wait times to speak to someone about my rental and/or being transferred to other people to help would also have a very long wait time. One time I spoke with Stacey in Tallahassee I think and she was AMAZING.Donna A.
Customer did not leave a comment.Dave M.
Customer did not leave a comment.michael L.
Customer did not leave a comment.Leonard C.
We signed up for one location and were transferred to another. We prepaid for the summer but the payment didn’t get transferred. It was a nightmare trying to get the billing straightened out each month.Kelley G. | Overall Experience
This place was a breath of fresh air compared to where we picked up the truck!!jessica A.
Customer did not leave a comment.Lakina B. | Overall Experience
Customer did not leave a comment.CARRIE B.
It was closed when I arrived. The office is so hard to to find because the center is huge!!. Need signs pointing where office is located. I cane in the side of the center. I was so lost and confused.Karen H.
Just don’t like how my rate increased while I was renting the storage unitWendy R. | Overall Experience
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.FONNY J.
Customer did not leave a comment.Richard J. | Overall Experience
I appreciated the safety lock you guys added but it might be a good thing to tell people so they don’t freak out when they get to their unit (or maybe you guys did tell me and I didn’t notice oops)molly m. | Overall Experience
I would definitely use again.William D. | Overall Experience
It was very busy but we were quickly helped. Very good experience.Thomas G.
Manager Shorel and her staff were cordial and helpful. Will be booking additional reservations shortlyDurk F. | Overall Experience
The staff was very friendly and helpful to me if I ever need a storage unit I will be backDavid K. | Overall Experience
Customer did not leave a comment.VINCENT F.
Place smelled like trash when we arrived to move outLloyd C. | Overall Experience
Customer did not leave a comment.robert c. | First Impressions
Customer did not leave a comment.Steve T.
They were truly helpful I had came up to move my daughter into her apartment for school didn't realize I was supposed to make a 24 hour arrangements for the u-box to be brought up. But she told me to come back later and she will have it ready. It was I always get excellent service at this establishmentKaren E.
Customer did not leave a comment.STEPHEN W.
Customer did not leave a comment.ALAN L.
Why get jerked aroundjim M.
Customer did not leave a comment.CHRISTOPHER T.
Customer did not leave a comment.Jacqueline G. | Overall Experience
Helpful staffGeorge D.
Awful customer experience with setting up pickup and delivery of box !!! Never use uhaul again. Asked to have manager contact me and never didMegan G.
Customer did not leave a comment.SHANE B.
Customer did not leave a comment.COLE T.
Customer did not leave a comment.Melanie S. | Overall Experience
Easy online returnDaphne W.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.Rick R.
Customer did not leave a comment.SAQIB A.
Customer did not leave a comment.David F.
Customer did not leave a comment.Gustavo F.
Had to drop the trailer myself during the day. I have always had a U-Haul person help me in past. Besides that easy to drop offMichael H.
Customer did not leave a comment.CHARLES L. | First Impressions
Customer did not leave a comment.Carleton C. | Overall Experience
Great ServiceJeffrey C.
Customer did not leave a comment.bill U.
Entrance needs to be cleaned .people leaving there junk by the front door.or put a dumpster on the side of building for disposal.Angel S.
Attendant at drop off could NOT have been more helpful returning was effortless and fast .GEORGE R.
My pick up/store location was changed to a less convient location.Sarah C.
Customer did not leave a comment.KHRISTOPHER H.
Customer did not leave a comment.Steven D.
Customer did not leave a comment.JEREMY H.
Disappointed in 2 other Tallahassee locations as they would not allow me return my trailer as this was a one way rental. This location was very accommodating and professional.Christopher H.
No commentLaSophie N. | Overall Experience
Customer did not leave a comment.Cory A. | Overall Experience
Great staff and excellent customer service.SUZANNE L. | First Impressions
Customer did not leave a comment.James M.
Customer did not leave a comment.Joshanda J. | Overall Experience
Customer did not leave a comment.danielle b. | Overall Experience
Customer did not leave a comment.everlyn M.
The manager was very helpful and was able to locate my reservation quickly and was very organized. She has excellent interpersonal and customer service skills.Durk F. | First Impressions
Im very disappointed in the promise made to get a u-box. I rented the largest trailer judt to get this feature. reserved in advance and traveled from ky to fl. Then 1/2 way to Florida was told you could not honor my agreement snd no credit to my account. I had to rent a different stirage unit and returned your trailer rarly. Very dissatisfiedTHOMAS W.
Installation of wiring for trailer damaged battery system which shut down entire operating system on the vehicle.cathy F.
Customer did not leave a comment.MICHAEL W. | First Impressions
Customer did not leave a comment.SUSANN M. | Overall Experience
Customer did not leave a comment.Crystal T. | Overall Experience
Customer did not leave a comment.Catherine J.
Dont tell customer they can drop off anywhere and then force them to drop off at a location that was not their choice. I passed four locations to get to the 5010 locationEric Y.
I was supposed to get a receipt by email. It has not arrived. Not sure whose problem this is, but it is annoying.William P.
Well the customer is always right,they say so why was I not able to rent the truck I wanted. I ended up with a truck too big for what I needed. I also towed my car. Is this the reason for a larger gas guzzling apparatus?ANNIE J.
Sherelle was extremely polite and friendly. She should be promoted to management.Javier R.
Keep better track of the boxes so people are wrongly charged after they have theirs picked up.jessica P.
Nothing short of coming to get the truck yourselves. The return was seamless. The young man who received the vehicle was courteous and a pleasure to interact with.Gentle L.
Customer did not leave a comment.Brian S. | First Impressions
Got checked in on a special check-in lane. The sales rep talked with me like a friend, told me about his steel toe shoes lol. I work in an industry whereas I were all protective equipment. Great customer service ðŸ‘.MADISON H.
Been having difficulty with the service. The uhaul has my information wrong all the time.Cheri S. | First Impressions
Customer did not leave a comment.Elishann G. | First Impressions
Customer did not leave a comment.Elishann G.
Customer did not leave a comment.Afef J. | First Impressions
The customer service by the staff at this facility was outstanding!Suzanne T L. | Overall Experience
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.MARGARITA L. | Overall Experience
Customer did not leave a comment.GEORGE S.
I questioned the fuel calculation and provided a photo of starting fuel gauge. She was not addressing my concerns. After I left she shorted me on my return fuel amount.Herbert C.
The fact that the website says that there is gate access until 10:00 p.m. when in fact there is only single door access until 10:00 p.m. as they have locked the sliding glass doors at 8:00 y'all need to clarify that on your websiteAaron C. | Online Move In
The staff at this location is Outstanding! They are super busy but are professional, helpful and friendly.Gloria S. | Overall Experience
Customer did not leave a comment.Sabrina H.
Please have staff attend to restroom cleanliness/sanitation and tissue needs. Family unable to utilize restroom due to poor condition on several occasions.erline or willy g. | Overall Experience
The facility itself amd the customer service was good. My complaint is that there should be signs directing customers to the office. My only other complaint is somewhat unrelated since I made the reservation at a separate location; my storage unit is too small for what I asked for.Vanessa J. | First Impressions
The giant strip mall of u-haul buildings are uninviting and unkept. The signage was unclear and the first person I asked about their storage had an attitude.BRIAN K.
Customer did not leave a comment.ASHELY B.
Always fast service when dropping off uhaul.NORMA C.
Customer did not leave a comment.SEAN R.
Customer did not leave a comment.CIERA M. | First Impressions
Customer did not leave a comment.Lloyd C.
Customer did not leave a comment.JOHNNY C.
No commentLaSophie N. | First Impressions
Customer did not leave a comment.Randall S.
Customer did not leave a comment.Beverly M. | Overall Experience
Customer did not leave a comment.Macey M.
Customer did not leave a comment.Arthur B. | First Impressions
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.ARTHUR B.
U Haul was there for me. ThanksANTHONY W.
Nothing. The young lady was very helpful with everythingbrandon J.
Customer did not leave a comment.Ashley V.
Excellent service!Sen V.
Customer did not leave a comment.REGINA K.
Customer did not leave a comment.Lynda J.
Excellent service 100%CARMEN A.
Customer did not leave a comment.Jackie L. | Overall Experience
Customer did not leave a comment.Amber H.
Customer did not leave a comment.Tristan L. | First Impressions
Customer did not leave a comment.GREGORY H. | First Impressions
Customer did not leave a comment.Bradley L.
First time customer! I was highly pleased with my experience. I am not planning on moving again anytime soon but I will be using in the future for any moving anything!!FRANCES L.
Not anything more yall did good work no complaintsVincent C.
The customer service that we received was excellent. We rented a truck and then ended up needing a storage unit. We will definitely use them in the future.Shameka B.
Excellent in store assistance. These ladies know this business well and are excellent communicators.Gloria S.
The location and staff was wonderful, the U-haul was clean and had a nice fragrance. My issue is with the reservations department. I placed a reservation and was later contacted because there was actually no availability. The closest pickup was (per their system) 17 miles from my original pick up location (I live 2 miles from the original location) but after picking up and driving back home, I was at 25 miles. I knew at that point it was going to cost me $50.00 just for pick up and drop off. I asked the agent if I could return at a local location or be offered a mileage discount since my original reservation had to be canceled. I was offered nothing other than an apology and an offer to wait until Monday, which is when another truck would be available in my area. Great customer service is what builds a lasting relation between a business and its customers.Felisha B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.STEPHEN M.
Very fast check in and check out. ThanksCamille D.
Customer did not leave a comment.Abby R. | Online Move In
Customer did not leave a comment.REGINA B.
Only complaint was I needed to add additional driver later on n there was no way to get in touch with local store OR anyone at UHaul - didn't have internet to go online.Camille D.
Customer did not leave a comment.Michael D.
Prices are a bit high, but the overall experience was greatDaryl M. | Overall Experience
Customer did not leave a comment.Richard J. | First Impressions
Customer did not leave a comment.Gabrielle R. | Overall Experience
Customer did not leave a comment.RASHAD J. | Overall Experience
Exactly what I needed.William D. | First Impressions
Customer did not leave a comment.Harold T. | Overall Experience
I was disappointed that the ac was not working the last few months of me renting this unit in a "climate controlled" building. I also found dead spiders and roaches in my unit. I will say the staff was always helpful and nice everytime I needed assistance!Brandis T. | Overall Experience
The general manager gave me detailed information on our unit. She was extremely nice and professional.Joey W. | Online Move In
Customer did not leave a comment.olivia C. | First Impressions
Customer did not leave a comment.theresa h. | Overall Experience
Customer did not leave a comment.Melanie S. | First Impressions
manager was nice and helpfulJelissa P. | Online Move In
Smooth process. Highly recommend.Tyquan S. | Online Move In
Customer did not leave a comment.Judson C. | First Impressions
Very nice and kind people. Would the be happy to rent again.Celia C. | Overall Experience
The office staff was great abd very helpful, but the two movers were a hour late getting to me. I called to cancel, but no one answered the phone. The shorter guy seemed to have a attitude and wasn't much help to his partner, who did most of the work. I wouldn't recommend paying for U Haul movers.Shawanna R. | First Impressions
Customer did not leave a comment.michael c. | First Impressions
The staff was awesomeTanisha H. | Overall Experience
The storage facility was very clean and well secure. Staff was courteous. I would highly recommend.Scott B. | Overall Experience
The staff, especially Jessica Wass always rude. Extremely unhelpful. When we would explain situations and say hey we have cancer and have been in the hospital we were met with not our problem you need to pay your bill y'all just don't like paying bills or other nasty statements like this. My very favorite was the very last call on the 27th of January when I picked up the phone to answer and before I could say hello Jessica was on the other end mocking me and how she thought the call would go. Our road has been very hard and long and this $94 storage was supposed to ease our minds. Your store made it to where I will never shop U-haul again. As my husband, is a disabled veteran we plan to to a great deal of travel into the years of our retirement. U-haul will not be a part of those plans in anyway.Tim V. | Overall Experience
The manager was great! She was very helpful will recommend!!!Jennifer L. | Overall Experience
The monthly costs is very expensive.Kimberly D. | Overall Experience
I was charged for an extra day when I was early turning in the uhaul. I was also charged $25 for a “cleaning fee” because I didn’t fold all of the moving blankets yet that information wasn’t told to me nor did I see that on the contract. So I was charged $89 AFTER I had already paid and my card was on file and the customer service representative didn’t tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn’t resolved. Worst experience ever.Charles M. | First Impressions
Customer did not leave a comment.Suzanne T L. | First Impressions
Very friendly and accommodating employees.Bobbie S. | Overall Experience
The store clerk was wonderful and the manager was easy going.....STEPHANIE B. | First Impressions
Customer did not leave a comment.Linda S. | Overall Experience
The staff was very helpful and accommodating. I would definitely recommend them to anyone in need of equipment rental or storage!Tiamaya G. | First Impressions
They was very nice and helpfulcheryl g. | First Impressions
Customer did not leave a comment.DEONTE H. | Overall Experience
Great customer serviceSheryl V. | Overall Experience
The staff were very helpful, one of the employees even offered to help me move my thingsJamila L. | First Impressions
Customer did not leave a comment.Courtney D. | First Impressions
Customer did not leave a comment.Cyndi B. | First Impressions
None of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.Stephen H. | First Impressions
Sheri and Shrell was very very helpful.Debbie W. | First Impressions
Customer did not leave a comment.shomari m. | First Impressions
Staff was very helpfulIndia C. | First Impressions
Terrific locationjames s. | First Impressions
Courteous, professional staff.Royal l. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!