Customer did not leave a comment.Ivy K. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Central Square
Cambridge, MA 02139
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Even though I took a picture of the mileage, they got it wrong and charged me double...Pedro P.
Customer did not leave a comment.GEORGE B.
Customer did not leave a comment.Marina S.
Customer did not leave a comment.HECTOR F.
Customer did not leave a comment.Christine O.
Customer did not leave a comment.ANNA S.
Although this was our 3rd location of the day, the location was well organized and equipped. The associate was professional, speedy and helpful.Karalyn H.
fast and easy, good availability, easy check-in and outAMY A.
Very fast service! Has everything we need. Luckily we were able to get a second unit for my sister's stuff too.JOANNA S. | First Impressions
fantastic customer service by Manny LouisBrian F.
Was surprised I had to re-fold my furniture blankets or be charged an additional fee. Is that a corporate policy or local policy? Other than that check-in was quick and friendly.JAMES B.
Customer did not leave a comment.LORI F.
Customer did not leave a comment.APRIL X.
The Guys & Ladies at Uhaul are Great fantastic people always rent from this locationðŸ˜ƒGEORGE B.
Customer did not leave a comment.SUHAIL A.
More information on which roads are useable for uhaul would be good, almost took a route that would have been bad clearance-wiseANDREW S.
Customer did not leave a comment.MIHERET B.
By giving me the exact amount That I will be paying as soon as I bring in the rental.GEORGE B.
Customer did not leave a comment.bryan N.
I was given a truck with under 1/8th of a tank of gas, and told if I didn't return it with at least a quarter tank that I would be fined. THIS SHOULD NOT BE ALLOWED, FILL UP YOUR TRUCKS BEFORE GIVING THEM TO CUSTOMERSRYAN R.
Customer did not leave a comment.Kristine M.
It was great ...but its always great to improve...but to me it was great....it wasn't my first time renting with U-haul...i really appreciated the service...i even put a little bit extra gas in the car...because this U-haul is for Us the people....just keep Up with the great workJEAN PIERRE R.
The truck was leakingUmberto P.
After hours drop off was terrible experience at this location. Located in a drop zone for phones..40 minutes of bs for pics and reloading.Manuel R.
The 24/7 function on the phone works much better on Chrome than on Safari. It would be beneficial if this were stated more clearly.Bryan N.
Customer did not leave a comment.DERRON G.
Customer did not leave a comment.Akash S.
Customer did not leave a comment.Hugo M.
Our two-day van rental was excellent -- a very clean, well working vehicle, and an efficient and friendly staff. Could not have been better. Thank you.Paul W.
Customer did not leave a comment.Michelle C. | Overall Experience
Customer did not leave a comment.Philip K.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.HONGWEI M.
Customer did not leave a comment.IAN P.
I was shuttled around to 3 different locations since I made the initial reservation. The experience was awful and I may not ever use UHaul again. At the second location I arrived to pick up my trailer and there was none for me. They had the reservation but no trailer. I thought it was guaranteed. They transferred me to a 3rd location, in Cambridge. They were awesome The other locations were rude, curt and not helpful. Call me if you want more info. My number is on my contractLAWRENCE W.
Customer did not leave a comment.KEITH M.
Customer did not leave a comment.JILLELIZABETH K.
Customer did not leave a comment.MATTHEW K.
Customer did not leave a comment.HONGWEI M.
Customer did not leave a comment.Eric G.
The people were great, but returning the truck was extremely difficult as it is very difficult to find parking. It was quite stressful trying to find parking for a large UHAUL.Albert S.
Excellent customer services - friendly and helpful team. Always the easiest and best part of my moves!KSENIA K.
Courtney S was well spoken, had great manners, was kind and helped me through the process of renting a box truck for one of my clients. I usually do business with the Massachusetts Ave location but this time my office manager set us up through this Main st location here in Cambridge. I will now switch all of our business to this location as the Massachusetts Ave location is dirty, the people are rude and the surrounding area is unsafe. Courtney has renewed my faith in your company.CALEB B.
Customer did not leave a comment.MARCUS N.
Customer did not leave a comment.Caden R.
Customer did not leave a comment.Ashisha p. | Overall Experience
Customer did not leave a comment.Carl R.
The manager here is awesome. I'm always in and out super fast. Never any issues at all.LUCAS S.
Customer did not leave a comment.Daley A.
Customer did not leave a comment.Olga U. | Overall Experience
Customer did not leave a comment.WILLIAM G.
Was very disappointed by all the hidden charges. $20 flat fee with an extra charge per mile ended up being far more expensive with $40 of hidden and unannounced charges. Deceptive advertising practices.JUNPING L.
Customer did not leave a comment.Hengbo Z.
The ignition key for the truck that I had was sticky and not easily able to turn on the car. Thankfully, a kind employee helped me figure out that it wasn't me that was doing anything wrong (I seriously thought I didn't know how to turn on the truck) and was able to get me on my way.Laura S.
I was treated very rudely by your employees. Especially the guy who is parking the trucks was just outrageously rude to me when I asked him if he could help me the truck I has just rented. He just told me that this is not his problem and walked away.Samuel B.
App had a ton of problems, couldn't upload pics, Check-in process on site took too long given I had done an online check-in.AHMED R.
Customer did not leave a comment.Johannes P.
Customer did not leave a comment.Kevin W.
Ace was extremely helpful! Thank you everyone for helping our move go seamlessly!Maxwell T.
Customer did not leave a comment.DYLAN D.
Customer did not leave a comment.Claudine K.
The process was very easy, convenient, safe, and cost-effective. Will definitely use this location for future moves.ZACHARY F.
Customer did not leave a comment.Jacob I.
Tim and Amina were A+ amazing. They helped a lot, made everything easy, and Amina even walked with me all the way to the doors to help me with checking into the alert system. They made moving out feel 20/10. Thank you both so much. <3Victoria L.
Customer did not leave a comment.munoz G.
The staff was excellent. I had an issue with the hook ups to my trailer and they assisted me with the correct adapter and got me on my way. I did not think it was going to happen but with their stick too it attitude they got me on the way, This was going above and beyond in my eyes it wasn't just an easy fix it was pretty involved. Thanks you Chris and the morning Crew on Saturday 1-23-21GEORGE O.
Ace was super friendly - he made my experience great.ATICUS P.
I have had better experiences in the past at this location. Communication could improve a bit between those displaying customer service...Carol M.
It was an efficient drop off procedure.and Professional and friendly staff..James N.
Everything went as expected.Orest H.
Low customer serviceKAILEE S.
The people at the service desk are not very kind and they were not helpful at all. They responded to my questions and concerns in a very rude way.Alejo T.
You helped make our move from Chicago to Boston very simple! Easy in-and-out access with ramp for our car. Big thanks to the staff. Sam PanayotovichSamuel P. | Overall Experience
I was a little worried after reading negative reviews, and since it's COVID I opted for the truckshare, contactless pick-up and drop off. Location was excellent, pick-up was clearly communicated and easy to do, even for a less-than-intelligent man like myself. Highly recommend.Nathan F.
Customer did not leave a comment.Ryan K.
Customer did not leave a comment.Joan M.
Customer did not leave a comment.JAMES T.
Se my earlier comments. They were friendly but not especially professional.Keith H.
Customer did not leave a comment.Joseph J.
The online registration/verification process was really complicated and kept rejecting our login attempts even though we were at the location and were providing all the necessary information. Over all the process was just complicated and time consuming, and it took 40 min to get someone on the phone to fix the issue.FARAAZ R.
Customer did not leave a comment.YUTSUNG W.
The rep should mention that the pick up parking lot is right next to the store. When I was there, the customer service representative said the pick up parking lot was 2 blocks away, which was misleadingSteven A.
Customer did not leave a comment.WILLIAM W.
I waited for over 30 minsVICKI G.
Customer did not leave a comment.KEVIN T.
I rented a storage locker for roughly 9 years. The first couple of years were amazing. It was clean and well kept. However, over the years it has be deteriorating! Trash left all over the place, homeless people leaving out of the lockers, and the employees have became ruder and less likely to help. I really hope the place turns it around.NATHANIEL S. | Overall Experience
Customer did not leave a comment.KYLE S.
Customer did not leave a comment.andre P.
I understand the garage door must be closed in the winter to preserve the warm air inside. Just thinking out loud, what if each truck had the option to open the garage door? Definitely not a requirement, but would have made the experience a little more seamless. Thank you for great service!Ryan S.
Customer did not leave a comment.Julie N.
Customer service kinda sucked felt like they didn't want to be at work/tired the way they talk to you with attitude.HASSAN W.
Nice location and safe storage place! But the staff was so rude and not friendly at all.Sooyoun L. | Overall Experience
Need to improved in cusromer service.MAHESH S.
The person who helped me with the rental was excellent. The van itself was very clean with the exception of the inside windshield which was pretty dirty and hampered visibility at night. Other than that, though, overall everything was great. Thanks very muchRoger H.
Customer did not leave a comment.Joanne R.
very safe and van so clean and new! PerfectNyssa M.
Customer did not leave a comment.gary C.
Although my previous U-Haul experience was hideous (different location), and I wrote you about it, it is only fair that I also tell you that this experience could not be better.Albert G.
Customer service ridiculously rude employee that didn't explain correctly leading me to a $150 uhaul that I used for 2 hours...THERESA A.
Customer did not leave a comment.EDWARD L.
The system in which your preferred location and time is not guaranteed is ridiculous. To be told less than 24 hours ahead of time that I needed to go to a location that was incredibly inconvenient was very difficult. I do not see the value in reserving ahead of time.Alejandro C.
Customer did not leave a comment.KOUROSH E.
The staff was very rude and they refused to help to show me with the e-return process. I asked the front disk to show me where the location for the after-hours key drop off is and she flat out refused. I went outside to look for it and i came back to tell her that i couldn't locate it and again she refused. She also refused to show me which truck to take and i kept looking. i hope i took the right one.MENA G.
Truck scheduled for Cambridge pick up , waited 45 min, man says the truck is not available, it wasn't checked in right and the battery is dead. Sends us to another location , which they had a truck . completely made us 2 hrs late moving.was a huge inconvience as we are not familiar with the area.. If someone has a scheduled pick up , be professional and make sure it's running and readyMARK P.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Edward G.
Not a great spot to pick up a 20' truck let alone a 26' truck that I ended up with. Would love to have gotten it at the Medford/Somerville location but nothing available. I would recommend this location to people getting smaller trucks or supplies but driving out of the city with a large truck is no fun. That being said the woman that checked me out was very friendly and helped straighten out a issue with my order in a timely manner.DANIEL M.
The smell was awful and it looks like some homeless people live there.Irina B. | Overall Experience
Horrible customer service, impossible to get in touch with the staffInge H. | Overall Experience
Having moved my stuff from Mass Ave to Central was a huge upgrade in ease and cleanliness. But staff in both locations are helpful!Nina R. | Online Move In
Customer did not leave a comment.William F. | Online Move In
Parking was a bit tricky at times, but being able to drive up the indoor ramp was a nice perkMichael K. | Overall Experience
It seemed like some people use U-Haul as place to live and it raises concerns about the safety of my items in the storage unit.Irina C. | Online Move In
I had a storage that was on the top level and I never could get access to the ladder they have only one that worked properly. The other one didn’t work correctly and I never could get access to either of them when I was interested there. I had to pay extra because I need to get into my storage at my convenience but never did so I rent a lower storage that cost extra. The bathroom is very dirty all the time and never no toilet paper. And most employees have attitudes. And some one stole from me in this facility.melissa w. | Overall Experience
U-Haul helped me and my friends out immensely when the COVID-19 crisis began. We had two days’ notice to leave campus, and our experience setting up the unit could not have been smoother. The staff was kind, attentive, and understanding during the most chaotic of moving situations.Samuel N. | Overall Experience
Customer did not leave a comment.Gustavo V. | Overall Experience
Awful staff. Absolutely horrendous and unhelpful....Andre A. | Online Move In
Customer did not leave a comment.Andrew H. | Overall Experience
The representative there were extremely rude and unhelpful. What should have only taken less than 30 minutes took over an hour and a half. I had difficulty checking in online while standing outside in the sun with my stuff, and the reps sat around unwilling to help. Painful experience.Amoy A. | Online Move In
Front desk staff were unavailable for over 15 min and were largely unprofessional and not helpfulLeah H. | Online Move In
Super convenient location in central square. Staff is friendly and helpful. Several additional conveniences include that the facility is climate controlled, has a nice restroom (always super clean?!) , has spacious hallways, and they provide several carts for moving your stuff around. Access was easy with the uhaul card, swipe in the right box to check in, swipe in the left box to unlock the door, open the garage door and drive right in. Even though there's really only room for 1-2 cars at the top of the ramp, I never was unable to pull up and do my thing in 6 months of regular use. I paid <$150/month for quite a big space. It's a really good deal considering the price/sq ft in Cambridge. The facility is frequented by homeless people, who probably appreciate the affordable and safe storage. I never felt uncomfortable, and was never solicited for money - they were either chill and friendly or privately going about their business. First month free, and checkout was easy. Just show them a pic of the empty unit. A bit of feedback for improvement: The screws used in the construction of the units were much too long, so there are several exposed screw tips (1-1.5") coming through the walls of the unit, giving a decent probability you could puncture yourself if you were moving stuff around in there and not being careful. These could be shielded with plastic drywall anchors or cut off?Daniel M. | Overall Experience
I got a high unit which was very inconvenient for the move in. Also, the people who worked there were very unhelpful!!!Yara M. | Online Move In
The staff at this location were extremely helpful in a crisis situation. They handled my van and storage rentals quickly and without a single hitch. Moving out of a dorm for the summer is already stressful, and moving out with two days' notice infinitely more so--but the team here made it as smooth an experience as possible.Samuel N. | First Impressions
Customer did not leave a comment.Rachael F. | First Impressions
Rude front staffKevin Y. | First Impressions
Customer did not leave a comment.veronica g. | Overall Experience
When I no longer needed my uhaul unit, they were extremely flexible with moving out.Karissa W. | Overall Experience
Staff today was somewhat rude.george z. | First Impressions
Very helpful and informative on the first time I called, then the second when the website gave me problems, then on the third when I had to change my online reservation person! This was a crazy busy day for them with the college (virus) shutdowns and frazzled students and parents, but you wouldn't know it from their kind demeanor! And I talked to two different women, both wonderful! A heartfelt thank you for your info, empathy and professionalism! And I wish I had their names (this was on 3/10/20 if that helps you figure out who helped me.) ! I will recommend your location to anyone!Lesa D. | First Impressions
The manager, Jussara (sp?), was extremely helpful.kevin D. | Overall Experience
Got the service I needed and didn’t have any problemsIvo R. | Overall Experience
add a few more ladders for people with second level storageSHELIA Y. | Overall Experience
People were friendly, building is nice, I like the way you access the unit.robert s. | First Impressions
I was always afraid to go into the the facility because of the homeless people living in the storage units. The ramp/parking situation was incredibly inconvenient, would be improved by parking spaces.Zoë K. | Overall Experience
Female was most friendly. The males were cool, disinterested, unclear regulations.None were accommodating. excessive surprise charges appeared on debit card. U Haul reps negligent or predatory. :(Kathleen B. | Overall Experience
All employees I’ve worked with from start to finish and monthly payments have all been fantastic...thank you!!Josephine R. | Overall Experience
When I rented my locker I was told that I had access 5am to 10pm. I rented a car to bring my things that night at 8pm and found I had no access. Furthermore, I was refused 24-hour access $10/month.jon t. | First Impressions
This is our 3rd time renting a storage unit at this location. The staff is friendly and helpful, and the unit is clean and very convenient. We will be back next summer to rent again!KAREN W. | Overall Experience
Customer did not leave a comment.Xiao M. | Overall Experience
Awful experience checking in. I specifically chose this location because I was able to reserve a large lower level storage unit only to show up and have no such unit available. Had to give away bed.Raina D. | Overall Experience
The physical facility and staff were excellent, especially compared with other uhaul sites in Boston I have used. I did not give an excellent rating because the uhaul on line billing system is terriblErnest M. | Overall Experience
The representative was working alone and yet we didn't wait for a long time, which was good. However, they didn't explain how to get to the storage unit well and they seemed annoyed when we asked.Anastasia K. | First Impressions
Great management. Helpful, flexible and understanding.elijah h. | Overall Experience
Arcturus (Ace?) made check-out quick and easy.matthew e. | Overall Experience
Great service n very cleanyan z. | Overall Experience
Great service!Jeffrey P. | First Impressions
The place is perfectly average. Some stuff was annoying -placement of locker. Everyone seemed to be bored or in a rush and no one seems particularly helpful except this one guy with long curly hair.matthew w. | First Impressions
Very helpful 😁mary p. | Overall Experience
Making minature storage units above a storage unit is lame. Accessability is rediculas. I cant understand how you get people to rent those tiny boxesFrank R. | First Impressions
hate the ramp not much U haul could do about itsteve b. | Overall Experience
They help me to find a solution to my necesitiesGustavo V. | First Impressions
Helpfull and polite staffjames m. | First Impressions
Helpful and courteousstephanie g. | Overall Experience
The storage space had a big column through it and was a lot smaller than advertised. When tried to speak with the staff we were told that they were closed for the day and had to come back later.Yunuscan S. | First Impressions
Customer sevice excellentElhassan B. | First Impressions
The clerk who helped me was extremely helpful and courteous, my experience was an extremely pleasant one.stephanie g. | First Impressions
Manager Christopher Francisco amazing. He customized my experience to exacting timeline on my construction project.steve b. | First Impressions
My experience was so poor I really don't want to have to go through it again. Poor service & run-down location. When I finally got into my upper unit, the floor was breaking & top was open to theft.Elyse L. | Overall Experience
Chris manages the uhaul in cambridge extremely well. I was very happy using services there. Thank you.steven c. | Overall Experience
It was wonderful this morning my lock broken and I don't know his name he help me a lot with smile.jamila p. | First Impressions
Manager was rude and unprofessionalJoan c. | Reservation
The garage door was broken a few times I tried to access my storage unit, which was extremely inconvenient as I had to use carts to bring my things up a ramp to the unit.madaline h. | Overall Experience
n/aRichard H. | Overall Experience
I had rented a large space for what turned out to be two years. I felt safe going to my storage and the manager and staff were always helpful and friendly. Thank you!RUTH K. | Overall Experience
Awesome service and great staff. I will be back in May 2019 to rent again for the summer for our son to store his college items.Keith S. | Overall Experience
I needed stairs or a ladder to access my unit. The stairs were hard to move and two of them were completely broken. The garage door was also never closed, anyone could enter.Madison B. | Overall Experience
The place worked well but it is always understaffed so you wait forever while in lineMatthew J. | Overall Experience
Thank youFARZANEH R. | Overall Experience
Staff was rude. I was made to buy a very particular type of lock. I was made to rent for the entire month. I was not able to open my online uhaul account.dhruv m. | Overall Experience
Staff is extremely helpful and provided a good customer experience. But elevator was not operational--hauling heavy items down the ramp on a dolly felt unsafe. The rolling ladders also need fixing.Jingwen W. | Overall Experience
When I first arrived the lady in the front desk had an attitude couldn't answer no question and couldn't help me. When I when to get the truck the person there couldn't tell me how to operated itMargarita D. | Reservation
1. I moved out from my storage unit on September 2, but they charged me for the whole month instead of prorating. 2. Homeless people have some storage units and they can be seen opening garbage bags.Sunil M. | Overall Experience
Storage facility is well operated and maintained.HUGH B. | Overall Experience
The staff was prompt in processing the storage reservation and was helpful in guiding us through the facility. The lockers and general facility is clean and well maintained. Would recommend.Eric O. | Reservation
Super helpful staffgabrielle p. | Overall Experience
The staff were very helpful, and unloading was easy.Michaela C. | Reservation
Easy to reserve a storage unit for the summer, easy to make online monthly payments, and easy to close out the box at the end of the summer. Thank you.KAREN W. | Overall Experience
Staff unwilling to help, made the process longer and more complicated. Forgetting to give me the keys, not asking me for my preferences, etc.Jigme T. | Reservation
There were no units left for me to rent. I had a reservation. Not pleased.Mallory M. | Reservation
I reserved a storage unit online but it was not available when I arrived the morning I needed it. No apology: Agent said, "I can't give you what I don't have" UHaul is unreliable. BAD serviceDavid S. | Overall Experience
The service was fine. However, when I came into the office, I said a cheery "hello" and got no answer. The person serving me did not look at me and smile and say hi. Be friendly!Barbara B. | Reservation
Personnel at the desk could have been more attentive and gone through the process faster.Nur S. | Overall Experience
All the staff were very friendly and helpful. It made moving so much easier.Ian E. | Overall Experience
I was given a storage unit above the ground level. As a small girl, it is dangerous for me to attempt to put my heavy boxes into a storage unit that requires a set of stairs. No one helped me.Jessica P. | Overall Experience
Employees were extremely unfriendly and they gave me a storage unit in between two homeless people. They allow homeless people to stay there which is illegal.Nazli S. | Overall Experience
Simply, a very friendly service!Guarionex D. | Overall Experience
Additional Services at this Location
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