Customer Reviews for U-Haul Moving & Storage at Downtown Campus

6,949 reviews

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHRIS A. 
Rating:
3.0

Reservation system sent me to the wrong location

SAMUEL D. 
Rating:
5.0

Nothing, Derek was super helpful and made the process of renting a van really easy!

Elisha D. 
Rating:
5.0

Everyone I felt with was top notch.

JOEL A. 
Rating:
3.0

Don't greet them with a "put on a mask"! There has been no isolated, identifiable Covid19!! If you want to wear a mask, thinking you're protecting yourself then wear it. It's your choice. Don't push it on me IT'S NOT A LAW!!! Forcing a medical device on me IS AGAINST the law. WAKE UP!!!

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
4.0

Last time I checked out after Parking in the designated area. After waiting for 5 minutes I had to go inside to finalize the checkout. The signage should reflect the change in the process.

OSCAR M. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

Nate A.  |  Overall Experience 
Rating:
4.0

The automated phone response system was not helpful, nor was the automated chat online. The wait times were long to talk to a living person. I can handle the type of questions they the kinds of questions they are designed to answer by going online. It is only when I have a concern that is not obvious--a desire to return my truck to a different location in one case, a lost object that might be in the truck I had already returned in another. Once I reached actual people on the scheduling and assistance lines, on the other hand, I thought they were quite helpful. U-haul should hire more of them.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
1.0

Customer service was the worst the employee Jonathan was not in his day he never explained the process and charges to me at all and now when I return the van I find out I was over charged 412$ for only 5 days,my order number 84261793

Mashari A. 
Rating:
1.0

Not provide below bare minimum insurance and scalp folks who damage trucks while charging bare minimum prices for trucks as a total gamble. Correct your disgusting business model despite your monopoly on rental moving trucks.

Austin V. 
Rating:
5.0

Derek was extremely helpful

Scott W. 
Rating:
2.0

Ensure the correct and paid for equipment is in the truck. Ensure the engine is regularly maintained so the check engine light doesn't come on 1 mile into the rental.

MICHELLE N. 
Rating:
4.0

The gentleman at the counter who assisted us was terrific. Very helpful, explained things clearly, polite and friendly. An excellent representation of the company.

LAUREN R. 
Rating:
5.0

The guys were great and fast

KRISTIN B. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
4.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Marina g.  |  Overall Experience 
Rating:
3.0

The road it's on was torn up to the point of gravel

Thor C. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
3.0

Customer did not leave a comment.

Andres G. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Ruth T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA N. 
Rating:
4.0

Customer did not leave a comment.

KRYSTA M. 
Rating:
3.0

Customer did not leave a comment.

Hridyesh Raj T. 
Rating:
4.0

Customer did not leave a comment.

CHRISTA A. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
4.0

Customer did not leave a comment.

WILLEM W. 
Rating:
3.0

The location was WAY understaffed and wait times were incredibly long, despite having a reservation. The online confirmation / process did not function properly, and the customer service staff member was clearly overwhelmed with customers.

Anne F. 
Rating:
5.0

This whole process was very easy, Thanks!

Richard G. 
Rating:
1.0

Very bad experience. The last time I laughed with you, they transited me with the miles. I recommend that new customers should take a picture of miles before and after. I didn't do 20 miles and I got 100 miles. Or there is how to claim because everyone says they feel it but they can do nothing to help. The attention in this office leaves much to be desired from the manager to the employees. I will never use that office again. Bad, bad, bad.

Marcelo R. 
Rating:
1.0

No blankets in the truck. Barely any staff available to help customers. I had to return to the store to get blankets and had to flag someone down outside as the store was empty. Uhaul should also do better to notify customers of exactly the documents and process involved in the online check-in process. You can only check-in when your phone's GPS shows you are at the store and I only then found out that you need at least two contacts available to receive a phone call at that exact time, or you need to somehow know to carry your passport around with you.

Evan D. 
Rating:
1.0

Decrease the time it takes to pick up a vehicle. I had 3 individual ahead of me in the line and only one person working at the location. It took him 45 mins to give me my vehicle

SHREYANS S. 
Rating:
5.0

Customer did not leave a comment.

BRENDA L. 
Rating:
5.0

Worker was great. He had a busy stream and was managing all by himself. Should get a bonus in my opinion.

Bridget C. 
Rating:
5.0

Customer did not leave a comment.

Jason I. 
Rating:
4.0

Customer did not leave a comment.

MINGMING H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
3.0

He took my keys and never asked me anything or looked at the truck. I never went inside.

Bryant P. 
Rating:
1.0

Customer did not leave a comment.

Anna V. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

REBECCA H. 
Rating:
5.0

Super easy and quick drop off

REBECCAC G. 
Rating:
2.0

Dolly was left in truck by previous user. Additionally, key drop location was in a confusing location (different building than pick up), and the picture showing where it was completely inaccurate. When I called a representative they were not helpful, put me on hold and eventually hung up on me without warning.

CONNORAL P. 
Rating:
1.0

The general manager iwas nsulting, abrasive, impatient, crabby, and the most unprofessional person I have EVER done business with. I will never go to that location again. Feel free to call me at 612-701-6228 for additional information

Bradley L. 
Rating:
4.0

The online login selected a truck blocked by another - would be better if it recommended personal check in when busy

Thomas B. 
Rating:
5.0

Make the after hours key drop-off box is more clearly marked and visible. Very difficult to find at night time, especially after a long day of moving.

John W. 
Rating:
1.0

Customer did not leave a comment.

CRISTIAN C. 
Rating:
5.0

No suggestions. Operation seemed to be top notch.

Brian J. 
Rating:
2.0

Attendant was rude, arrogant and sarcastic to all customers! I well never use this location or ur company again!

Pamela M. 
Rating:
3.0

The app is broken. I was unable to upload a picture of the odometer to return the van, and was forced to return it late while I troubleshooted the issue. I ended up logging into the website and returning the vehicle there, which worked fine. The site appeared understaffed. When I came to pick up the van at 3:30-4pm, there were only two employees struggling to keep up with the needs of peak move-in season.

Brandon W. 
Rating:
1.0

I want to note, the staff that helped me with my on Friday were friendly, helpful and professional. The guy on Saturday was rude, unprofessional, and unhelpful to myself and every other customer. I moved furniture into my storage unit and the elevator doesn’t work, which is something that should’ve been mentioned before I got the unit.

Anna V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zoe R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
4.0

Quite a wait for personnel though no one else was there. Insisted I back the trailer in though I was uncomfortable with this and was happy to walk it the twenty feet to its slot.

David S. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
2.0

Customer did not leave a comment.

Molly H. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Everything about my experience with this particular U-Haul location was great; the service, the ease of getting the equipment, etc. Though, it was a little bit confusing when figuring out where the drop off location keybox was at since it wasn't near the customer entrance-- though, it didn't take long to figure out!

OSCAR P. 
Rating:
1.0

I got the cargo van with less than full gas and returned at the same spot but charged with gas fee. Terrible experience.

SINASI BARIS G. 
Rating:
1.0

The person was very rude at drop off. He told me to turn around and go to another location. When I told him I could not and had an appointment, he basically ignored me and I needed to unhook trailer and wheel it to an open space. Horrible experience.

Thomas B. 
Rating:
2.0

I reserved this van MONTHS in advance knowing it would be hell on the big moving weekend, and it was. But the furniture dolly and moving pads I paid for, not with the truck at all, and your mobile check-in/out is a garbage experience. You tried, it was a rough weekend, and you almost delivered.

TYLER L. 
Rating:
5.0

Customer did not leave a comment.

Xin W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
1.0

The online check in/return doesn't work. Even with all location sharing on it can't find you when you are in their parking lot. Incredibly under staffed, I give mad props to the owner of this location for being able to keep up with in person customer service. Phones go straight to a call center and no one ever answers to help you reschedule a reservation, so you have to do everything in person (which puts more work on the owner). The vehicles are fine, the in person staff is nice, but U-Haul as a company sucks. I will be thoroughly vetting all other options to avoid having to use U-Haul ever again.

REGINA H. 
Rating:
5.0

Excellent service

Connie M. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

OLIVIA C. 
Rating:
5.0

Customer did not leave a comment.

MELANIE H. 
Rating:
1.0

Very unfriendly staff.

Sanjay K. 
Rating:
3.0

I dropped off after hours, and the signage was not at all useful for directing where to put the trucks, or if someone was there working or not. Then the 'EZ-drop off' internet software did not work at all, very frustrating. Terrible overall experience, but at least the location was convenient.

Neil C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

These guys were super efficient and friendly. Thanks!

Vera B. 
Rating:
4.0

Customer did not leave a comment.

Siling Z. 
Rating:
4.0

Customer did not leave a comment.

claire L. 
Rating:
5.0

Customer did not leave a comment.

Alex J. 
Rating:
5.0

The online reservation was confusing. I requested pickup in Madison WI and this was confirmed by email. I received a confirmation phone call the next day which did not mention the reservation was moved to a different location. Only in a follow up email did I find my pickup site was moved an hour outside of Madison. Fortunately, the guys at the Madison location helped me out with a rental for half a day. Thanks Adam and Brian.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
3.0

The facility was understaffed, I deducted 2 points off not because of the quality of the location, but there was only one person managing a downtown location during college moving week. In my opinion, you should offer more than 14 dollars and hour and benefits if you want people to sign up for a job these days.

YUSUFHAN E. 
Rating:
5.0

Customer did not leave a comment.

Janelle H. 
Rating:
4.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

STACEY W. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
2.0

My reservation (which was guaranteed) was not available. I ended up getting a truck 5 foot shorter than what I needed, for a time period 4 hours shorter than I reserved. In the end, I wasn't able to fully complete my move in the time I had planned, making things much more difficult for myself and my family. I'll be looking elsewhere if I need to rent a truck in the future.

John K. 
Rating:
1.0

I ordered a dolly and they did not have one when I picked up the truck. The truck was at quarter of a tank when I picked up.

THI L. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE V. 
Rating:
5.0

Customer did not leave a comment.

MARY V. 
Rating:
4.0

Check-in was unnecessarily complicated because pre-checking assumed a text capable phone when our landline phone number was used. A requirement to specify our local end destination by address and photo copy a driver's license was unprecedented from our previous rental experiences with Uhaul.

MARTIN S. 
Rating:
1.0

I had a horrible Uhaul experience. I had reserved a 20ft truck - this truck was not available despite the reservation until late afternoon - my pick up was scheduled right away in the am, I had loaders scheduled and was moving 2 hours away. I had to borrow a truck and drive back to my original city to pick up my remaining items. This cost additional money and 4 + hours of travel time. Due to YOUR error. I was issued a 15ft truck. The back of the truck had not been cleaned, there were broke down boxes and garbage in the back of the truck. The truck was not gassed up. For these reasons, I have zero confidence the truck was inspected inspected. I had to stop twice on my 2 hour trip due to worry there was something wrong with this truck - as it shook while driving down the highway going UNDER the speed limit. Due to the truck having less than 1/4 tank of gas and having a more than 2 hour drive - I ended up overfilling the tank, wasting upwards of $50 in gas that was not used. Neither the dolly or blankets I had reserved were available. I had to drive to a different Uhaul location to pick up blankets - I was not provided a dolly as reserved. Not only was it a pain to drive to multiple locations to pick up blankets I had reserved - I was charged for additional miles, as they were not taken into consideration during my reservation. Again, these items had been reserved. Overall your business model is terrible. You allow individuals to reserve moving trucks and then don't have the reserved trucks available. Not only did I drive dirty truck that likely was not inspected and certainly wasn't gassed - you didn't have the truck I reserved available which cost me more money and moving expenses. An already stressful time should be made easier by a company that takes reservations. After all that is the point. I was prepared. Your business was not. Terrible experience.

NICOLE K. 
Rating:
4.0

Customer did not leave a comment.

Katie B. 
Rating:
3.0

Uhaul employee Adam made it so we will never return to uhaul when we need equipment. We were already stressed, and he made it that much worse. Horrible customer service. Do better

JAYLIN M. 
Rating:
5.0

Easy check-in. Prompt service. Friendly staff.

Paula W. 
Rating:
4.0

No recommendations

Sheila M. 
Rating:
4.0

Only complaint I have is that I had to walk into the U-Haul facility to have my question answered. The phone tree for this store blocked me from reaching a live human. But once I interacted with a live human from U-Haul, things went very well.

Haven M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marina g.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kelly K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayu G.  |  First Impressions 
Rating:
5.0

Super friendly and personable yet professional

Steven M.  |  First Impressions 
No reviews have been submitted for this location.

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