Customer did not leave a comment.Jackie H.
Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District
Gilbert, AZ 85234
(S Of Baseline)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Waited 30 minutes for someone to come inspect my vehicle, I ended up doing it online, and leaving the truck in front of the custom hitches since no on came.JOSHUA J.
Customer did not leave a comment.GLENN T.
Front desk lady unorganized,DANIELCONNOR O.
Customer did not leave a comment.LISA H.
Customer did not leave a comment.Leland P.
Confusion when I picked up Uhaul. But rep was nice so I got over it.Chrystel C.
Thank you so very muchMARK W. | First Impressions
Customer did not leave a comment.Manuel R.
No one available in office for service or even acknowledge we were there for 15 minutes. Man waiting on us was unable to check us out looked out window at someone coming in for up left and never returned. After 10 minutes we asked the other service attendant if he forgot about us ? She had no customers and took over. He never returned. Never apologized for walking out. Then we had to buy a ball and received and it took 20 minutes for the last to put it together. This site is understaffed and needs more people with customer service experience. A way to let customers know you see they are waiting and will be there soon. Especially at this time of year.CARLYLE R.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.Tania C.
Customer did not leave a comment.DARREN H.
Customer did not leave a comment.Jesus B.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.CHUCK L.
Only thing I didn't like was that I asked for a trailer to use and was told there wasn't any. There was several outside that would have been perfect for what I needed.HOLLY F.
I was charged for furniture pads and a dolly that I never received and I called and got a refund for it but was billed for them upon return. Uhaul needs to get their shit together. I had to go to three stores after I was told the trailer was at a certain location and then I got sent someplace else. It took 4 hours just to get the trailer and then the guy didn't even give me all the equipment I requested and it was the oldest trailer in the usual fleet. When I called the usual number I was treated very poorly to the point that I hung up and got someone else to fix the issue but now I know it wasn't fixed at all. I want a refund of the whole rental and I will never rent from uhaul again. All of the years that I have used uhaul I have always regretted it now more then ever.JASON W.
Customer did not leave a comment.GARY E.
I don't appreciate being charged an additional $20 for turning in my trailer after hours at 7pm when it was due back that night at 10pm. It's enough to make me go somewhere else next time. Can you even explain the rational behind that?Mark G.
There was a mix up with my original truck rental but thankfully I was able to rent a truck from this location. The were very helpful and professional.JANIS W.
Customer did not leave a comment.Tanya S.
The kid that helped me was knowledgeable and friendly.DAVID I.
Customer did not leave a comment.Brian S.
Excellent customer service very quick and efficientWilliam O.
Customer did not leave a comment.JOSEPH F.
Customer did not leave a comment.Gunnar A.
I reserved a storage unit online, however when I got the location I requested they didn't have one, so Heather from the mesa loc, called an Angel named Chelsea at Gilbert/Houston loc and they had one. As usual very competent , friendly & very patient. Thank you ! That all deserve raises!Margaret C. | First Impressions
Customer did not leave a comment.Joann A. | Overall Experience
Customer did not leave a comment.Tuan T.
When I arrived to pick up a trailer there where seven people waiting in line. The facility seemed to be understaffed. Estavon, who was scheduled to leave at 3pm stayed on past 3pm to help people in line including myself. When I returned the trailer the staff was excellent. She greeted almost immediately upon my arrival and had the trailer unhooked from my motorhome in no time.Frederick B.
We were dissapointed that the pickup truck we reserved was not available at the time of pickup due to a maintenance issue. U-Haul did however replace it with an equal or bigger vehicle. Also, the U-Haul rep was not going to hook up the trailer until we specifically asked.KEVIN G.
Very helpful staff, but was a little disappointed in phone service. I had a question and called on the phone was on hold for 20 minutes (finally hung up and drove there).BONNY U.
Customer did not leave a comment.Richard A.
The self-service drop off was very easyVictoria A.
The employees are friendly and knowledgeable. I've rented here in past and had a great experience. One very important think was overlooked, when I was issued the truck. The two rear driver tires were bald which I didn't realize that when I picked up the truck. While driving to my location I had a blowout on one of the rear drivers side tires. It sounded like an explotion. It was 1:30 am while driving on the highway through Montana. Road side service was excellent. They responded quickly. Tow truck assistant who came out said the tires were junk and that I should have not been given a truck with such bad tires. I am happy that I was not hurt because I know it could have lead to an accident. Luckily truck and belonging and myself were fine.HEATHER H.
Friendly, fast and efficient service. Also, great rates! I would definitely rent again from this location or U-Haul in general.Lenore K.
Customer did not leave a comment.Elsa O. | Overall Experience
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Teresa L.
Customer did not leave a comment.YU D.
Thank Youwilliam e. | First Impressions
Everything was great. The staff and processes fit our needs perfectly.BRIAN H.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.JESSICA R.
Customer did not leave a comment.Nora S. | Overall Experience
I rent a 5 x 9 trailer twice a year from UHaul. It's usually around 50$. This time because UHauls lack of having adequate stock, I was charged almost four times what I normally pay. When I mentioned this to my sales person there was really no good reason for the drastic increase. That will be the last time I rent from Uhaul nor will I recommend you to anyone needing a rental vehicle.MARC M.
Customer did not leave a comment.destiny r. | First Impressions
Todd did an excellent job of explaining the rental agreement and giving an overview of the truck. His customer service was superb. Thanks!Michael F.
the truck had issues with the front end, it wanders a little, so close attention was needed especially on the freeway to stay in one lane. When the brakes are applied it pulls to the right.DANIEL J.
I turned in the 10' truck on Saturday evening, 4/17/21, but never received the confirmation email. Please send it. Thanks!BRIAN Z.
More staff for Saturday returnsDANIEL B.
Customer did not leave a comment.KRISTOFFER A.
Nothing ,everything is good. I've been a customer for many years I wouldn't change you guys for any other company. Service is excellent.ARMIDA A.
Customer did not leave a comment.margaret c. | Overall Experience
Customer did not leave a comment.CORY H.
Employee Estevan & Tyler were outstanding and I felt really went out of their way to accommodate and go above & beyond for me. However, if employee Todd Whitaker was under my employ, I would terminate him immediately. Not only did he go out of his way to try and publicly humiliate Tyler and another employee of which I do not know their name - but Todd Whitaker -- under the guise of training another staff member -- installed a u-haul purchased trailer hitch ball incorrectly that by the grace of God did not result in a horrific traffic accident. Upon returning the rented auto transport trailer at the U-Haul location in Lakeside, AZ - the ball that Mr. Whitaker had installed was nearly about to fall off the hitch receiver. The ball was installed incorrectly according to the staff at the Lakeside, AZ location and they were appalled. If you see that Mr. Todd Whitaker is about to install equipment to your vehicle immediately ask for someone else to do it. Not only is Mr. Whitaker abundantly arrogant, he has no idea what he is doing and gets joy out of embarrassing other staff and shows no concern for your safety or the safety of other motorists.RYAN G.
was charged a 25.00 fee for dirt on the door when the person that checked us in could have just asked us to wipe it down and we could have. We were rushed because we were not able to get the u-haul on the promised time.JOSHUA W.
Customer did not leave a comment.SOPHAL I.
Austin was beyond helpful and patientJavone R.
Both gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.HEATHER R. | First Impressions
Customer did not leave a comment.CALEB S.
Everything was fine...The staff was friendly and helpful.JAY T.
It didn't have a full tank when I rented it, but I still went above full when I dropped it off. Rental associate (Wayne?) was really kind. The best experience was dropping it back off. The lady was really nice. Really helpful. I cannot say enough good things about her. She checked the truck back in and was very awesome.Jason G.
Customer did not leave a comment.BRIAN B.
I reserved a 20 ft truck due to a tight location and when I arrived to pick it up there was only a 26 ft truck available. This is the second time I have had this issue with Uhaul but since I had hired help coming I had no choice but to take what was available.GARY A.
When renting the pick up truck or van, maybe take the mileage charge out. You are losing customers to Lowe's and Home Depot because they do not charge mileage. Other than that, I love the employees at this location! They are always friendly and fun!LORI G.
Staff here is always on the ball. They make the process quick and easy and are always pleasant to deal with. I have rented at this location many, many times over the years and will continue to do so.Mitchell M.
Customer did not leave a comment.Lee T.
Customer did not leave a comment.Margaret D.
Customer did not leave a comment.DESTINY H.
Outside of van was dirty. Getting the keys took longer than it should haveGeorge C.
I had a reservation to pick up a 20' van from power and ray location and when I arrived there, there was no van available. This added an hour to my move. I had movers helping me and as you can imagine my costs for the move were increased. I was given a $50 refund but still very displeasedLucas B.
All employees were great special they young man with curly hair and glasses so very polite.JOSEPH D.
Customer did not leave a comment.ALLAN DALE M.
although I did not ultimately need the storage locker, it was the best customer service I have had in a long time. The staff is very friendly and helpfull. I would recommend them every time.Leah J. | Online Move In
Please remember the dolly lolMelissa S.
The gas gauge is way off. After driving for 7 miles I saw the 1/4 tank of gas is gone. So I put in more than 8 gallons of gas and it was still not full. This is when I realized the gas gauge had issues. What is worse is when I brought it up to the manager and asked how the gas mileage is only 1 mile per galleon, the manager said I may have too much heavy load. I was moving from one place to another. I have no piano or treadmill or any heavy gym equipment. I was astonished to find I was paying $3 more on top of $.99 per mile. It was like a taxi service.YU D.
Representative told us the unit was to the right out of the office, our unit was not in there. I went back into the office for help as we had not seen another busilding when we drove in. I waited in line 10 minutes and we started to drive away when we saw the other building and went in to see the unit. The alarm went off when we cut the lock string to see the unit. We still are not sure what to do when we return to put things in the unit.Nancy P. | First Impressions
Customer did not leave a comment.Lon C.
I tried to use cash and was told it would cost more.DON M.
15' van I rented definitely has been abused. Wheel alignment needs to be addressed. Otherwise customer service was top notch.STEVEN C.
I have Been here over a Dozen times. Great Shop....JAMES W.
Customer did not leave a comment.Rebecca B. | First Impressions
very kind people great fast serviceangela L.
Customer did not leave a comment.Michelle W. | Overall Experience
Customer did not leave a comment.LORI B.
Customer did not leave a comment.Jacob W.
Chelsye was very cordial an welcoming she show me the facility and make sure that I wasn't lost show me how to open the doors and how to deactivate the alarm I am really grateful for that.Rita C. | First Impressions
Customer did not leave a comment.Robert W. | Overall Experience
Customer did not leave a comment.Angela S.
I had to clean out the back of it before I was even able to use it. Been waiting to see my charge and see if I was charged for it.Robert G.
Customer did not leave a comment.ANGELA S.
Bad experience. Young man didn't know what he was doing. Took a whole long time- maybe 45 minutes or so to get my trailer paperwork processed and I had pre-registered online. Sat forever looking between his phone and computer until finally asking for help a few times, but didn't understand what he was doing. He'd do one thing he was shown and then back to the waiting game again. Thankfully another associate finished process. Young man took me to get trailer. I got the hitch out and removed the cotter pin, put it on my car. He didn't offer to help. I couldn't get the cotter pin in and asked for help. He didn't seem to know or be strong enough to get the pin in but finally got it. He didn't tighten the ball. Chains were long enough to clang and hit the ground. I tightened it up later. I showed him how to tighten the ball- said he'd been there for a week. I am a 62 year old woman and not real strong. He didn't offer to help or check it for tightness. He had forgotten to bring the blankets to the trailer. Later on, while I was on slow road and had gone over a speed bump the hitch bounced off and slid under my car . Thankfully no harm was done, but it could have caused a HUGE accident on a busy road. Another man tightened it for me and the length of that screw went down about at least a half or 3/4 inch. This kid didn't seem like he didn't want to be there and would rather be paying computer games. He certainly didn't take an interest in his job. He stood there expecting me to do all of the heavy lifting. I don't think he even knows how to pull a trailer or even cares. He acted like he didn't care about anything- was only there for a paycheck.Kathleen R.
Customer did not leave a comment.SHANNON P.
Customer did not leave a comment.Christopher F.
We'll be back to U-Haul in June to complete our move IF your prices are competitive. Do you have any coupons or discounts??denise J.
Individual at store were awesome On line such as traffic and chat need trainingTimothy G.
The manager was very quick to assumptions and calling the cops, didn’t care about being discreet about anything anyone was doing, usually I have a good experience, this one no one could do anything without a manager.Nicholas C. | Overall Experience
Location was great, but not the one we booked and we weren't told of the change until we tried to pick up at the one we actually booked atJoshua J.
Customer did not leave a comment.Craig C.
Exceptional service The best. Thank you!!LUCIA P.
The staff were very friendly and helpful....RONALD S.
Customer did not leave a comment.GARY S.
Shawn was incredibly knowledgeable and helpful!camille c. | First Impressions
Customer did not leave a comment.Gabriel M.
Excellent service on a short notice request for Sunday truck and storage. THX!DAVID L.
The call center is awful!!! 90+ mins on hold to Extend a contract!DOUGLAS W.
The customer service representative had better things to do, rather unprofessional. Did not seem to be concerned about the customers needs. Guess you can't blame them if that is not the focus of the organization. Trailer rentals is probably a tough gig sometimes.DOUGLAS K.
Customer did not leave a comment.Josh C.
When we picked up our Uhaul truck, it was pretty dirty. The interior was dusty & not very well maintained. It wasn't until we were driving on the freeway, with the sun behind us, that we realized we couldn't see in the side mirrors. The mirrors were so gross & dirty that all we could see was blurred dirt as the sun's rays hit the mirror. This became a huge potential hazard while on the freeway. My husband was driving & I had to hang my body out of the passenger side window to let him know if the next lane was clear. When we returned the truck after hours, I tried to provide this information in the app. Because I stated that the truck should be cleaned before another family rented it, I was going to be charged a $25.00 cleaning fee? What?! The truck should totally be cleaned for safety, but not due to our use. I simply don't think another family should have to hang out a window to see if they can transfer lanes. The staff at this location was kind & helpful; but the person in charge of maintaining the fleet needs to step up his or her game. Something as simple as cleaning a mirror doesn't take much effort: however, it is a huge safety measure that shouldn't be overlooked.MELISSA B.
Customer did not leave a comment.Nicholas F. | Overall Experience
Very nice and polite workers.DONALD S.
Quick and great serviceBRIAN B.
Dealing with this uhaul was a nightmare. The people including the operational manager were rude unprofessional people. I am so glad that I no longer have to deal with these people any longer.Erin W. | Overall Experience
Customer did not leave a comment.RAYMOND L.
Customer did not leave a comment.WHITNEY W.
I absolutely love the customer service at this location. Doesn't take much to be kind. And both my experiences, pick up and drop off were delightful. And both were with different individuals. Thank you.Victoria S.
Customer did not leave a comment.Daniel V. | Overall Experience
Good service and good staff!SACHIYO T. | Overall Experience
Customer did not leave a comment.Justin D. | Online Move In
Thank you so very muchInez R. | First Impressions
Great friendly service from the stall the unit was clean and so was the building.holly s. | First Impressions
Thank youMarcigtan w. | Overall Experience
Keep up the good work!!!!KEVIN J. | First Impressions
in a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolvedAmy S. | Online Move In
The woman that helped me was fantastic I really enjoyed my stayRobert W. | First Impressions
You guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.Angela C. | Overall Experience
The personal very friendly and kind thank you so much excelent location and service keep up the good work.Abigail m. | First Impressions
Very easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.George L. | First Impressions
Customer did not leave a comment.Jennifer T. | First Impressions
Customer did not leave a comment.ANNA MARIE P. | Overall Experience
Expensive but secure and taken care of.Rignon F. | Overall Experience
Customer did not leave a comment.KEITH R. | First Impressions
Customer did not leave a comment.Gretchen M. | Overall Experience
Customer did not leave a comment.Douglas M. | Overall Experience
Smoothe as silktodd b. | First Impressions
Customer did not leave a comment.JANICE L A. | Overall Experience
Customer did not leave a comment.GWEN G. | Overall Experience
Customer did not leave a comment.Rebecca S. | Overall Experience
Customer did not leave a comment.Dawn M. | Overall Experience
Customer did not leave a comment.Adam Z. | Online Move In
Customer did not leave a comment.nicole m. | Overall Experience
Customer did not leave a comment.Rosita M. | Overall Experience
Customer did not leave a comment.jim c. | First Impressions
Customer did not leave a comment.Lisiana N. | Overall Experience
Customer did not leave a comment.David Y. | Overall Experience
Great customer service from all the staff, they were always friendly and willing to help. Facility was always very cleanBernice A. | Overall Experience
very clean and professional.Kathryn T. | First Impressions
My first experience using storage was great. I would definitely come back thank youmatthew k. | Overall Experience
Customer did not leave a comment.Bertha E. | Overall Experience
Everyone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.Diana T. | First Impressions
Customer did not leave a comment.dalton b. | Overall Experience
Customer did not leave a comment.randy b. | Overall Experience
Customer did not leave a comment.BRITNEY W. | First Impressions
despite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially “reserved” it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.LUIS C. | First Impressions
People were super cool and helpful . Thanks againGlen Y. | First Impressions
Customer did not leave a comment.Danny W. | Overall Experience
Customer did not leave a comment.Laura B. | First Impressions
Customer did not leave a comment.PAULA G. | First Impressions
Customer did not leave a comment.Taylor B. | Overall Experience
Recent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.karen o. | First Impressions
The guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!Michell B. | First Impressions
Customer did not leave a comment.Adrian V. | First Impressions
Customer did not leave a comment.Rignon F. | First Impressions
Tanner was great, he knew his stuff and didn’t try to force any extra equipment on me! Very friendly!Brittany M. | First Impressions
Customer did not leave a comment.TINA P. | Overall Experience
Customer did not leave a comment.wayne w. | Overall Experience
Customer did not leave a comment.Wendy T. | First Impressions
The store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.William D. | First Impressions
Customer did not leave a comment.JOSHUA D. | Overall Experience
Customer did not leave a comment.indirah b. | First Impressions
Customer did not leave a comment.Shontae H. | First Impressions
I appreciate the helpfulness of the staff.Vanessa F. | Overall Experience
Customer did not leave a comment.Ashlee S. | Overall Experience
Customer did not leave a comment.Rebecca G. | Overall Experience
Customer did not leave a comment.Rosita M. | First Impressions
Wish I could keep it but we moved too far away . Really nice place, would rest there again 👍🏻David C. | Overall Experience
Customer did not leave a comment.Jon K. | Overall Experience
Customer did not leave a comment.Caio C. | Overall Experience
Customer did not leave a comment.Amanda S. | Overall Experience
Management and staff were awesome even though this is the more expensive option we decided to go with this because of themRyan C. | First Impressions
Staff, especially Chelsea, were exceptionally friendly and courteous and helpful!ROBERT E. | First Impressions
Easily accessible and clean facilities. Never had any issues with billing or management.MICHAEL G. | Overall Experience
Customer did not leave a comment.Martina M. | First Impressions
Tanner was fantastic setting us up! Thank you!Carolyn S. | Overall Experience
The facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general “you’re bothering me” attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.abigail r. | Overall Experience
The staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.Stewart W. | First Impressions
As I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!LISA T. | Overall Experience
Customer did not leave a comment.Michael G. | Overall Experience
Facility met my needs and everyone was terrific!Monique F. | Overall Experience
Customer did not leave a comment.Bunnie P. | Overall Experience
Customer did not leave a comment.Craig M. | Overall Experience
Customer did not leave a comment.Kim M. | Overall Experience
Great storage. Served it’s purpose well, if I ever need to store again I know where I’m goinganthony c. | Overall Experience
Customer did not leave a comment.sharon C. | First Impressions
The doors getting into my storage unit.... alaways disabked. Never opened fully last 4 months I paid to keep my stuff there? Dehabilitating? No... unless I needed a lot of stuff that day. Staff...? I rented a truck to get in there. And one to get out. Absolutely atrocious. No smiles. No “welcome in!” Nothing. They all walk (miserably slow) and can easily tell they hate their jobs. I’d recommend this place because it is clean, close to my home, and easily accessible (kind of). I wouldn’t recommend even attempting to talk to staff, carrying large things through doors that don’t work, or paying for a full month when you plan to leave earlier.Brandon M. | Overall Experience
Customer did not leave a comment.Dennis F. | Overall Experience
Diana was very helpful and professional. Made a bad experience great!David D. | Overall Experience
The only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.dalton b. | First Impressions
Thank you for keeping my valuables safeLuise S. | Overall Experience
This was a great place to store items.Bonita G. | Overall Experience
There are some homeless people living in there because they have a unit, they showed me their card. The guy and gal were in the bathroom for long periods of time. I observed this twice and when I asked them from outside the bathroom to please come out, that I needed to use the facilities, they stayed in for another half hour. I had to put all items that I was rearranging in the storage back in and lock it, then go to the front office to use theirs. Anyone can enter thru the doors and I also saw a man, twice come to check what there was in the area where you can pick up items that people don't want. I don't think he had a unit. You should really review your policy for entrance into the storage buildings. It is a security problem and it worried me that my storage would be broken into. I did get into a verbal confrontation with the male homeless guy. I brought up this problem with the front office and they said that they were going to monitor it and take care of the problem. I would definitely rent vehicles from them again as I really liked the people working there. Especially Jack, who came to my rescue when I confronted the homeless man.Tina C. | Overall Experience
Customer did not leave a comment.Bertha E. | First Impressions
very nice and coolMARTIN M. | Overall Experience
The company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.Nathan O. | First Impressions
Every one there was very nice helpful n explains every thing to if u have questions or need any thingRITA Z. | First Impressions
Customer did not leave a comment.JUANITA ELOISE L. | Overall Experience
Customer did not leave a comment.Katherine E. | First Impressions
Customer did not leave a comment.David D. | First Impressions
Customer did not leave a comment.Helen A. | First Impressions
Customer did not leave a comment.Lloyd W. | Overall Experience
Customer service is appalling. Too many issues to list!PAM Y. | Overall Experience
I will never use this company again there are other company that will treat us betterErin W. | First Impressions
Very nice large facility with 4 sizes to choose from and first month free with truck rental made it an easy choice. I had used a U-Haul storage in Houston before but the Gilbert location was much nicer. Especially cleaner and easier to access the storage.Dennis F. | First Impressions
I have used you guys many times. As usual you were excellent! I will probably be back. ThanksSCOTT I. | Overall Experience
The storage facility is a little dated but serves the purpose of storage. Having to swipe the badge twice is annoying/frustrating & doesn’t work half the time.🤨joe p. | Overall Experience
FantasticCamila F. | First Impressions
Some of the late fees were a little high compared to other storage unit places but overall very clean very safe very efficientKIMBERLY G. | Overall Experience
staff was always courteous and helpful.A2Z T. | Overall Experience
I feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.mary m. | First Impressions
Customer service was first rate. Jack was awesome! Very friendly and helpful. Great job, and I will definitely use this location again in the future!Kevin M. | Overall Experience
The staff member that helped me with both renting and checking out the rental unit was extremely helpful . He even went out his way to help me when Iwas having difficulties accessing the storage facility. My wife and I were happy to learn he is getting promoted with a new position at corporate office. Great experience with both renting a vehicle and storage unit.Miguel C. | Overall Experience
Upon our arrival we informed the manager, Misty Ward that we would have a POD being delivered which we would unload but it wouldn't be able to be picked up until the next day. She said, "No problem, we do that all the time." By the time the POD arrived, Misty had gone home and another employee informed us that the POD had to be picked up that day. That employee then called Misty at home and was told that Misty never told us it would be ok to be picked up the next morning which was a bold faced lie. We had to cancel send the POD back and pay for another month of POD storage which is more than the unit at your facility would have cost us. It was the last day that I was available as I was going out of town for 6 weeks. We canceled the storage unit and are in the process of finding another storage facility. I would have preferred your location since it's close but I don't want to do business with people that lie to me. If I can get a free month on the unit I will consider renting a unit from your location. If not I will go elsewhere and since your facility is where I get my propane for my grill I will also take that business elsewhere.Gary P. | Overall Experience
Excellent customer service. All the employees are helpful and friendlyEfren D. | Overall Experience
Would use them again and recommend to anyoneMary M. | Overall Experience
Very friendly team and very accommodating. Great rate on storage and nice clean facility.David Y. | First Impressions
I got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwaEdgar O. | First Impressions
Gate got stuck and came off the track. Got it back in but other than that. Everything was great.Carlos H. | Overall Experience
Excellent place. Staff is very helpful and friendly, facility is very well maintained and clean.Zachary K. | Overall Experience
Amazing customer service!! They went above and beyond to acomodare my needs. Special thanks to the general manager for everything! Highly recommend doing biz with Uhaul at Gilbert/Houston!Johnathan K. | First Impressions
The Manager was awesomeCarlos H. | First Impressions
I enjoyed working with the staff. They were friendly and helpful.Zachary T. | Overall Experience
The staff there are fantastic to work with.Alan W. | Overall Experience
They were very nice & helpful.mary b. | Overall Experience
Internet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.Miguel C. | First Impressions
Selling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.Lloyd W. | First Impressions
Easy access and friendly staff always. I appreciate that!Jacqualin W. | Overall Experience
Thank You, for all the Help.Marci C. | Overall Experience
VERY PROFESSIONAL AND COURTEOUSMatthew M. | Overall Experience
Always the best Customer Service!Candace A. | Overall Experience
From checkin to checkout excellent experience!Gerald J. | Overall Experience
Jack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haullauren r. | First Impressions
storage was a blessing during my flooded bedroom restoration.Barbara W. | Overall Experience
Thank you for a pleasant visit from start to finish.Marci C. | First Impressions
Great customer service.. very helpfulMARIO L. | First Impressions
I want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!MELISSA E. | Overall Experience
Very courteous and knowledgeable.Iona D. | First Impressions
Thank you Tanner and Jack for all your help!Jeff M. | Overall Experience
Staff is always helpful and friendly!Colleen F. | Overall Experience
The reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.Regina B. | Overall Experience
Was disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.Adeline A. | Overall Experience
Great experienceAmanda B. | Overall Experience
this was a pleasant experience during a difficult time and the space helped to restore my living room to normal.Barbara W. | First Impressions
Greatangela w. | Overall Experience
Very efficient and friendly personnel. I chose the right place.Maggie R. | First Impressions
I have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.Colleen F. | First Impressions
U would highly recommend this place.monique p. | Overall Experience
Everything went smoothly, thank youRAEANN S. | Overall Experience
All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!thelma louise t. | First Impressions
Great service!Amanda B. | First Impressions
Staff was pleasant and knowledgeable.elizabeth h. | Overall Experience
Great place to do business with!Robert B. | Overall Experience
No issuesLorraine E. | Overall Experience
Everything was great until it was time to move out. I couldn't reach the store over the phone for days and called in to the corporate offices - they couldn't reach the store either.Christine P. | Overall Experience
Wade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!Kristy M. | First Impressions
I was very happy with this facility but after 5 years it was just time to get my belongs out but I would without a doubt recommend this facility to anyone you have always been so kind and fair to me .mary h. | Overall Experience
Very friendlyNicholas C. | First Impressions
I was very pleased with the Staff and seccurityDonna S. | Overall Experience
Thank youCarlia W. | Overall Experience
Great Service!Enda C. | Overall Experience
Very friendly and easy to rent from.Justin A. | First Impressions
the whole staff was nice to work withdarlene z. | Overall Experience
Everyone was very nice and helpful.Brenda S. | First Impressions
Wade was great!Diana S. | First Impressions
Thank you for everything you guys were amazing!leslie n. | Overall Experience
The customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!Verna A. | First Impressions
The young gentleman was very nice and explained everything to meDawn R. | First Impressions
.Brian W. | Overall Experience
Very helpful & efficientVictoria R. | First Impressions
Everyone was very helpful.Lavona C. | First Impressions
no issues, thank you for a safe place to store my belongingsKevin B. | Overall Experience
I was very comfortable knowing my things where secure.Janette S. | Overall Experience
Outstanding Service!!Doretha M. | Overall Experience
Thanks to a great teamYVONNE J. | Overall Experience
I can not say enough good things about this location. They go above and beyond. The facility is VERY cleanRebecca M. | Overall Experience
All of the counter staff were professional, Courteous, helpful and friendly. I was very impressed with the cleanliness of the storage area. Thank you to Misty and Monica!Mary J. | Overall Experience
Everyone was always super helpful they have great prices and great deals.Ralph P. | Overall Experience
Good job.Paul Z. | First Impressions
Everyone at this location was extremely helpful, and friendlyJosh V. | Overall Experience
good peopleMOSES N. | Overall Experience
Very helpfulRobert W. | First Impressions
You have trained Dailen Ford well. He did a great job!Kevin S. | First Impressions
.WILLIAM T. | Overall Experience
Very efficient, kind and helpful. Thank you!Nicole S. | First Impressions
Wonderful place to store my belongings! EVERYONE was so helpful!!! Thank you Misty!!Roger H. | Overall Experience
Misty and everyone who helped us was beyond helpful!! Thank you guys!!Roger H. | First Impressions
Your friendly staff made it possible for me to unload my very full pickup at no cost. After a very long drive, and with few options, Jack and the rest of the crew made me feel welcome. Thanks so muchKris H. | First Impressions
Misty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.Andrew L. | First Impressions
Exceptional serviceKRIS O. | Overall Experience
The staff was always helpful and courteous. My only complaint is that the computer system seemed to be difficult for them to work. It took nearly an hour to get the storage unit setup.Sean B. | Overall Experience
Keep up the good workRIZAL G. | Overall Experience
Excellent would have been the rating except for a snafu at the start where my auto payment was not placed on the account as promised causing an issue.A2Z T. | Overall Experience
UHaul has been great for my storage needs. The staff were very helpful and friendly.Eric D. | Overall Experience
The service was goodwindy louise r. | Reservation
Friendly and efficient.Diane A. | Reservation
Great people always willing to helpLloyd S. | Overall Experience
Your new employee, Bryce, demonstrated excellent customer service skills. He was a pleasure to work with.Marcella B. | Reservation
Great locationRebecca M. | Overall Experience
Was hard to get to unloading areas sometimes Also rented 2 units with free month storage deal mentioned it first time 2 days later got second unit didn't mention it was charged (was reversed)Larry S. | Overall Experience
We had a 28 ft trailer coming from NJ and I was looking for a storage place that would allow this trailer to parked overnight. Uhaul would not accommodate our needs. Went with LifeStorage.Alpesh P. | Reservation
Keep it up alwaysNABIL S. | Overall Experience
VERY COURTEOUS AND PROFESSIONALMatthew M. | Reservation
My experience was good. I only wished they offer more large storage units, I had to rent and pay additional monies for an additional fee.kimberly S. | Overall Experience
All staff were friendly and helpful especially Ann.John H. | Overall Experience
Staff was friendly and helpful. Even though their computer system was down it appeared that they knew the workaround and for the most part tried hard to get it done.Dave M. | Overall Experience
No problems pretty simple and straight forward.Larry S. | Reservation
Amy (your storage manager at the Gilbert and Guadalupe location) was amazing. She went above and beyond to crunch numbers for me about a tentative my and storage needs. Polished customer service skiSTEVEN C. | Reservation
I highly recommend this facility! The office staff is very helpful. The units are clean and secure and I never felt I had to worry about the safety of my items.ROSA B. | Overall Experience
You guys helped me more then you can knowHerbert L. | Overall Experience
Great customer serviceNicolas J. | Overall Experience
HiJulian M. | Reservation
Secure and safeBrent D. | Overall Experience
This was a very emotional and stressful move for me this time around. U-Haul manager and Leah were most helpful during this transition. I appreciated their patience and excellent cust serv skills.Judy B. | Reservation
The crew there work really well at satisfying the customers. I had 7 U-Boxes to shuttle and they made sure they were ready and swapped out quickly with little wait time.ROBERT S. | Overall Experience
I made a reservation for a 5*5 storage unit & 4 hour pickup. My daughter got the pickup at 5:30pm but could not get the storage unit said I had to be there & unclosed at 7pm. In renting the truck &fred s. | Overall Experience
Facility was in excellent condition but the staff made it. They were so friendly and helpful.Niki L. | Overall Experience
Everyone was extremely friendly and always helpful. I would recommend this facility the best I've ever dealt with. Thank you for all you did to make this as easy as possible.Michael S. | Overall Experience
It met all my needs! Thanks again.Charles O. | Overall Experience
Trevon and his staff were outstanding. Excellent customer service and extremely pleasant to work with!!!MELANIE T. | Overall Experience
We have used your location for years. It’s always been a pleasant experience.Nina g. | Overall Experience
We moved out on the 9th. You refused to prorated our month and instead kept 100 dollars that should be ours. I will never use uhaul again for anything. You would rather double-dip than keep customers.Michelle F. | Overall Experience
Always helpful and super easy to work with.MARTINA H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!