Customer did not leave a comment.Monica G.
Customer Reviews for U-Haul Moving & Storage at Main St
Buffalo, NY 14208
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joshua J.
Customer did not leave a comment.Hunter S.
Power steering was broken in my first vehicle and the online pick up was not fast, efficient, or easy.Matthew B.
Need more employees. I did see a sign hiring. The workers there were very good, but place seems to be busy and more employees are necessary to run efficiently. One customer left to come back later...JANICEL B.
Customer did not leave a comment.Tiffany B.
Customer did not leave a comment.Mallory J.
The truck I received needed it's battery replaced it died and I was not able to start it. I looked at the battery when I opened the hood and it was approximately 9 years old. Because the battery died it took a couple hours for roadside assistance to come and start the truck. Because it took a couple hours I was charged for an additional day of having the truck which I feel like is not fair.Oliver M.
A pesar de que tuve unos inconvenientes por información errónea y no muy clara desde Florida , la atención y ayuda que también me brindó 2 empleadas de servicio al cliente una cuando estuve en FL. Y la otra en NY que se me brindó en Buffalo NY fue muy buena y cordial. Muchas Gracias por sus servicios.ovidio m. | First Impressions
Customer did not leave a comment.Cecilia P.
Customer did not leave a comment.Leslie S.
Customer did not leave a comment.Terrance H.
Customer did not leave a comment.Tiffany B.
This started with excellent service, however, it changed. The manager changed my reservation, which I didn't ask for, I gave my military identification, which was not entered. I called later to extend my time and was informed and received text regarding new time to turn in, also I was informed the cost would still remain the same. However, when I turned in the morning I was charged for 2 days and I found out my military discount was not credited, the contract was put into my son's name and I was charged for 2 days. I reminded the clerk that when I picked up the computer system was not working and I had to wait. I arrived at 1230, and never left until 2 pm, which my pickup was changed by the manager for 1245 pm. Although the clerk went over my contract and pointed everything out and made the changes needed. So with that being said, I truly appreciate the gentleman that completed my contract, however, in the future no matter who is doing the inputting perhaps if there is attention to detail then the reviews would be better all around.Mario C.
Easy and quick however I added on a furniture dolly and it wasn't in the uhualDionna M.
Customer did not leave a comment.MARKANDREW D.
Quick, clean and easy pick upHollise W.
The front windshield and mirrors could be cleaned. The rest was very cleanDavid M.
NOBODY does it BETTER than the U-Haul on Main. Knowlagble friendly staff, and very quick serviceLarry S.
I rented it to travel from buffalo to albany ny, I ask if it was able to travel down thru way. The gentle man said yes it was and I should be fine. I left the parking lot took the first turn to discover it had a speed limit of 55mph. That was never disclosed to me about the speed limit As well as I don't know why you would ever rent a trailer to travel down the thruway to someone when there is a speed limit that is below the regulated limit of speed to travel down the road. I was very discussed with the attitude I got from the gentleman in Buffalo who has no Customer service skills. Very unknlowledgeable about the situation. I would recommend he be retrained and I would recommend you change the axel on every travel.to.atleast be able to handle 65mph. Every other time I have every used your services you have been amazing. This time was a horrible experience and if I had to base my opinion on this experience and not the others I would rate u a 1 out of 10.Michael S.
Customer did not leave a comment.Jessica L.
Customer did not leave a comment.Jenelle S.
Customer did not leave a comment.Anthone K.
Customer did not leave a comment.Michele B.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Luis S.
Movers that I hired through your site NEVER SHOWED UP. It was a total NightmareLisa B.
Customer did not leave a comment.Tonya C.
Customer did not leave a comment.Sandria B.
Customer did not leave a comment.Shanika S.
I went to the location on Perry St first and the lights didn't work on the rental. They sent me to Main St, and the associate was training a new person. The associate didn't seem like he cared to be there (not the new guy) and he wasn't very personableRobin P.
I had a reservation for 12. I called several times before my scheduled reservation to change the reservation time only to be hung up on 6 times before I could speak to anybody. I got to the store, they told me my reservation was cancelled and the new quote went from $90 to $150. Truck was reserved until 10pm. We returned it at 10pm. Somehow got charged $222!!!Mark J.
Customer did not leave a comment.Peter S.
The trick smelled so horrifically of pesticides and cleaner.Randy F.
Customer did not leave a comment.samuel T.
Customer did not leave a comment.Charles F.
The bestYazmin C.
Customer did not leave a comment.JANETM P.
Great business and great staffDonald M.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Shavita P.
Customer did not leave a comment.Shykeria S.
Customer did not leave a comment.Terrell W.
Customer did not leave a comment.David I.
Customer did not leave a comment.Amanda T.
Customer did not leave a comment.Tara T.
Customer did not leave a comment.Robin E. | Overall Experience
Customer did not leave a comment.Joe B.
Stay true to prices something that should of been round 40 dollars was almost fuckn 70, im livid I got a 10 truck for 20 and the 14 dollar insurance my husband put the tank back to where it was at and we drove LESS then 20 milesRosa F.
Customer did not leave a comment.maurisha W.
Customer did not leave a comment.Helen B.
All was doneTracey G.
I paid for a dolly but it wasn't in the truck when they brought the truck up, I then had to wait for another 10 minutes for them to go get it. The worker at the front desk was texting on his way to go get it, which I assume is why it took so long to get. When I returned the truck I experienced a similar issue with the same worker and he gave attitude when asked how the bill workedBrendan V.
24/7 share pickup online thing does not really work. The website kept crashing (required two, very good/new phones to finally get through ) and it was timing out repeatedly. Took almost an hour standing alone in a dark parking lot for it to work. No one answered the 1-800; I was on hold for 30 minutes. Also didn't tell me in advance to bring a passport or lease or have someone waiting to answer a phone call? I watched your video for the process to prepare in advance (not accurate). Got a phone call and got hung up on. Apparently it worked but terrible and non-communicative process. Not an acceptable process at all. Cut my work requiring the truck short so I could return while open and not get fined $20 for your non working website. Will definitely actively discourage anyone from trying this process. No fault of the physical site, completely the website and misleading info.Natalie C.
You charged me for gas even tho I brought the truck back at the level I was told to 7/8 don't feel like paying for gas for your truck twice... want the 8.50 refunded back to my card!Stephen B.
Customer did not leave a comment.Marie T.
Customer did not leave a comment.RAMON L.
You need to improve communication. It took two days and approximately 3 hours trying to change the location. This is an Arizona, main office problem.Catherine M.
Remove payment for mileage to unlimited.thomas J.
Customer did not leave a comment.Courtney S.
Make sure the pick up truck's work fine before a customer come use them...ANITNETTE W.
My truck pickup was 9 a.m. on a Saturday. I had checked in online the previous day, but still needed to wait in line to complete the transaction. There was only 1 person working at a clearly busy day/time, I waited 20+ minutes and there were 4-5 people in line when I left. I would suggest having 2 people on staff during predictably busy times.David T.
The van I rented was a death trap. The electrical system failed causing the vehicle to completely shut down as I drove down the NYS Thruway. It was a miracle no one behind me got killed. When I complained, no one would listen. I was lied to repeatedly by various staff in multiple phone calls. There was zero accountability. Only empty promises. I suspect part of the reason was race, age, and gender based, as I am an older Caucasian male. Really sad.William C.
The truck was very raggedy, it drive like it had issues. Thank God we literally parked it and moved my mind stuff in it and only moved the truck to bring it back. She's a victim of a fire in her complex. We used the truck until she could move her stuff into a different unit.Andrea E.
The ui for the verification page when returning after hours didn't work on my phone. Its not confirmed on the order page yet but I expect a 20 dollar fee will be assessed. To improve things for the next customer the ui should be improved or better yet the self verification process should be removed along with the fee.thomas A.
Better pay for your workersRamon D.
Customer did not leave a comment.RITA J.
Always a great experience at this uHaul location on Main Street in Buffalo NY. Manager is friendly and helpful. It is always very busy as it is near Canisius College and between two huge city neighborhoods.K M.
Customer did not leave a comment.Martha H. | Overall Experience
Customer did not leave a comment.Dylan H.
$ 18 in gas fee?? no way I put $20 in before I returned it it was only between $5-7 short. I have never paid this much and I have made this trip quite a few times.Cheryl L.
Customer did not leave a comment.Kimbert S.
Pickup truck needs better maintenance. The truck had a "check engine oil" light that would not go away, so it was impossible to confirm the mileage. One of the right blinkers was out and the breaks squeaked.Leah E.
Better customer service, not friendly at allRachel W.
Customer did not leave a comment.JOHNC K.
Customer did not leave a comment.Vincent M.
Wash the trucks periodically. There was only one person. Hire some staff.ERROL B.
Excellent service and change from small unit to a bigger unit. Mgr on site was there to help and create a good serviceable atmosphere. I would recommend this office.David H.
The phone number that is located to this store should be able to have someone answer the phone...A W.
Customer did not leave a comment.Dondrell V.
Customer did not leave a comment.Thomas Q.
I would have rated excellent but computer system was down causing a delay, and mix up with the vehicle type. Employees where considerate and helpful and projected positive attitudes.Kathy L.
Customer did not leave a comment.Sharnette H.
The associates were very rude and ignorant. I walked in at 6:58 and they tried to refuse my service stating they were closed. After a 3 min debate with the one associate he finally checked me in to receive the truck.Janessa P.
appears to be a well oiled machineanderson W.
Excellent Staff. I think he was alone at the time of my appointment, and it was busy. He remained friendly and focused.Shane S.
Customer did not leave a comment.Suah S.
The mobile app pickup didn't work, truck smelled like weed and the windshield was dirty. All in all par for the course.Christopher V.
Truck smelled like smoke just smoked weed and tried to cover it up with cologne. Office person wan't much help at all while trying to get the online rental pickup service to work in which it did after 45 mins of being on the phone with customer service. I'll look at another truck rental company next time I moveJosh R.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Amber J.
Customer did not leave a comment.Courtney G.
You all did a great job. I believe the rep who helped me was named Lamont. He was awesome.Amber J.
Customer did not leave a comment.Frederick C.
Inform customers during the reservation process of whether or not the use of a prepaid card is permissible and if not what steps do we have to take to avoid any mishaps or delays upon picking up rental equipment.Michael C.
Customer did not leave a comment.Tracy B.
Customer did not leave a comment.Joseph D.
I accidentally left items on the truck after moving, and they threw it away without even informing usDavid F.
Customer did not leave a comment.Connor S.
Customer did not leave a comment.William T.
Customer did not leave a comment.Mohammed A.
Customer did not leave a comment.Timothy E.
Very helpful staff!Adrian R. | Overall Experience
Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.Kyle F. | Overall Experience
The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.Jetaun J. | Overall Experience
So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 👍👍steven b. | First Impressions
The young man working the front desk did a great jobAdrian R. | First Impressions
Customer did not leave a comment.Dwaine T. | Overall Experience
This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.Dominique w. | Overall Experience
Really helpful staff. Definitely recommend!Debra S. | First Impressions
I have never had any issues, everyone polite and professional, store manager awesome!Jackie Y. | First Impressions
Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.Mark P. | Overall Experience
Good experienceMICHAEL T. | Overall Experience
No commentdaniel s. | Overall Experience
Very helpful staff!MICHAEL T. | First Impressions
Very easykaren c. | First Impressions
TSamantha S. | Overall Experience
From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.Brian C. | Reservation
What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwiseTIFFANY J. | Overall Experience
Very nice and helpful staff. I go there for all my storage and truck rentals.Amanda P. | Reservation
I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customerANGELA A. | Reservation
No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone elseANGELA A. | Reservation
Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3.4x6.5. Went to LifeStorageTimothy H. | Reservation
the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving itJoseph M. | Overall Experience
Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a questionSamantha H. | Overall Experience
The storage unit had a light fixture with bulb, but no power. Only negative thing about the space.John S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!