Customer Reviews for U-Haul Moving & Storage at Mendenhall

5,341 reviews

3561 Mendenhall Rd   Memphis, TN 38115
(S Of I-240)

(901) 366-2624

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(901) 366-2624

3561 Mendenhall Rd
Memphis, TN 38115
(S Of I-240)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Always easy to use. I've rented from this facility multiple times. Always accommodated me on the spot or by reservation. Thanks again!

RACHEL M. 
Rating:
5.0

Customer did not leave a comment.

latricka G. 
Rating:
3.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

sherelle m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amee H. 
Rating:
5.0

Customer did not leave a comment.

Cedric L. 
Rating:
5.0

Customer did not leave a comment.

Cedric L. 
Rating:
5.0

Customer did not leave a comment.

Latasha M. 
Rating:
5.0

Customer did not leave a comment.

LAKESHA B. 
Rating:
1.0

I think your giant 19.95/day is false advertising.

David V. 
Rating:
5.0

Customer did not leave a comment.

GREGORY J. 
Rating:
4.0

It was a very good experience from the beginning to end.

LAVAUGHN H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly T. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

The trailer was well USED, many scrapes and dents..... tires looked questionable which made me nervous.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

DANIEL H.  |  Overall Experience 
Rating:
3.0

I didn't get a chance to use the storage and I went to get my refund the guy that help me wasn't nice at all but the young lady that help me and my mom when we was getting the storage was very nice to us

Shatoya W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LINDSEY P. 
Rating:
2.0

Truck was suppose to be going 40 mph but felt like it was gone 10 mph , it sounded & drove like it was about to cut off & also the check engine light was on

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

George O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES J. 
Rating:
3.0

Fees should be disclosed before rental. $39 rental turned into $100 for one 30 mile trip. Almost tripled.

Valrie B. 
Rating:
3.0

Customer did not leave a comment.

Saraya H. 
Rating:
5.0

Experience was great! Smooth transaction. Equipment was well maintained and easy to operate.

KEVIN F. 
Rating:
3.0

Customer did not leave a comment.

shelia r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
5.0

Customer did not leave a comment.

MARTIN K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

KHYMYANNA T. 
Rating:
1.0

They should make the storage on the ground to make it easier for single mothers No carts to help you moge things into storage

RICKEYA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominque W. 
Rating:
3.0

I rented four bags of blankets on line. When I arrived to pick up truck…there were no blankets.

GIL M. 
Rating:
3.0

The customer service system and the store system should update at the same time for it wouldn't be no confusion on either end

MELISSA S. 
Rating:
5.0

Ms R Smith is an exceptional customer service representative. She helps at least 2 customers simultaneously and has a professional attitude and easy relatable disposition. It was a pleasure to do business with her in my desperate time of need.

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

Lemondra H. 
Rating:
5.0

Totally rediculous that you hand a vehicle over to a customer at 1/4 tank and charge a $30.00 charge plus gas if it is returned on less than 1/4 tank. Wonderful people at a good store but your policies suck.

NATHAN C. 
Rating:
4.0

Customer did not leave a comment.

Elmickyo D. 
Rating:
4.0

Customer did not leave a comment.

LEE B. 
Rating:
3.0

My vehicle was not working properly engine light was on and service tire was on

Terrence B. 
Rating:
3.0

Customer did not leave a comment.

Loren F. 
Rating:
5.0

Customer did not leave a comment.

NATHAN T. 
Rating:
5.0

Customer did not leave a comment.

Reshonda J. 
Rating:
5.0

Customer did not leave a comment.

tiara g.  |  Overall Experience 
Rating:
5.0

Did a great job getting me on the road.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Latrice M.  |  First Impressions 
Rating:
1.0

I was two days past my return date and the location on Mendenhall turned the truck in as stolen!! In the hospital sick and come out to charges of auto theft!!! I will never forget this and I will not hesitate to tell everyone of my case and its outcome. Thank You, Jacob Pogue

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

MALEENA O. 
Rating:
5.0

Customer did not leave a comment.

MICHEL R. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

ernest B. 
Rating:
4.0

Customer did not leave a comment.

OVERA C. 
Rating:
4.0

It's really hard to get someone on the phone. I always have to drive to the location to get answers!

ANGENETTE A. 
Rating:
4.0

Customer did not leave a comment.

PAM T. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Marilyn S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA W. 
Rating:
4.0

Customer did not leave a comment.

DARRIUS M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rodrick K.  |  First Impressions 
Rating:
4.0

Mendenhall location was great but Citizen Storage need alot of help with customer service ASAP. I went 3 days prior to picking up my truck to make sure everything was good. I spoke with lady that was their that day thst told me what to do on Saturday to pick up truck by 830a.m. I go to pick up truck on 10/23/2021 their was no truck available for early pickup and noone called to let me know that they gave the truck away plus the lady that was working that day was not helpful at all.

TRINA R. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

ANGENETTE A. 
Rating:
3.0

Continue to have polite, courteous professional employees. Thank you for asking.

S H. 
Rating:
5.0

Nothing. The staff were extremely friendly and very helpful

WILLIAM H. 
Rating:
5.0

Friendly and helpful. Thanks

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

Youmika W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
4.0

More inventory to meet the current demand would be a plus

Jaramogi N. 
Rating:
5.0

Excellent service and preparation - thank you!

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

Glenda S. 
Rating:
5.0

Customer did not leave a comment.

CANDACE S. 
Rating:
4.0

Customer did not leave a comment.

arryss M. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dianna K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

karen S. 
Rating:
3.0

I was charged for a extra day when I was told that I wouldn't. The transmission was messed up and out of oil. Didnt like bein charge for a day she said that I didn't have to pay.

teresa M. 
Rating:
5.0

Make sure equipment is clean. If highly damaged fix it. Like the front bumper hanging and damaged from prior incidents or quick claims.

Georgia S. 
Rating:
5.0

Customer did not leave a comment.

Brandie O. 
Rating:
5.0

Customer did not leave a comment.

Devuntaye B. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Outstanding service! Excellent conversation with the staff! They were extremely helpful and patient with me! I will utilize their service again!!!

Cynthia J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

I worked with Roshell today. I needed help and was not feeling well and she was very kind to me. Her kindness overwhelmed me and it was a pleasure and blessing to meet her.

NEDRA S. 
Rating:
2.0

Both times I rented a truck.. They stunk. Both the drivers cab and the back if the truck. NOT CLEAN .

WALID A. 
Rating:
5.0

The scan and go process was easy and convenient. Thanks

Mitchell H. 
Rating:
5.0

When the truck that was 1st scheduled for me wasn't available they quickly found another one for me at this location. The person that I 1st made an reservation with at the 800 number was really rude when I called back to let them know that my pick up time was wrong. I called the Lamar Ave location in Memphis and the person was really helpful in canceling my 1st reservation and getting me the one on Mendenhall in Memphis.

QUINTINA R. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
4.0

The lady that I worked with am/pm was great very knowledgeable and kind. She was eager to answer questions that I needed answers for. You couldn't have asked for a better customer service representative... Thank you ladies.... Now as for UHAUL.... Your company make dollars on top of dollars why haven't you purchased more appliance dollies (washer/dryer) I know people still them which is very sad. But I was in need of one and did not know that you all do not provide them anymore... Before I could return my truck it was gone. A person in my same complex had the one I just returned. So I know you can replace dollies.... Do better PLEASE...Thank you

GWENDOLYN B. 
Rating:
1.0

So I’ve had a unique experience at this location, I rented a truck and a unit. I left the keys in the truck and went home after I returned the truck, Alex i believe his name is, was very helpful and amazing customer service. Unfortunately, when I returned to locate the keys, the GM and another associate told me they looked into the truck and no keys were located, I was told that there was nothing they could do to help me. I proceeded to look into the truck and saw the keys where I left them. I don’t understand why it was so hard to just go and look for me when I’m the customer and dealing with this issue.

lucas P.  |  First Impressions 
Rating:
5.0

They were very helpful and professional!

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Lister T. 
Rating:
1.0

Customer did not leave a comment.

JUANIKIA M. 
Rating:
3.0

Signed up for a location near my home but it was not open

George K. 
Rating:
3.0

I was the 4th person in the store at that time that had booked uhaul a and there were no trucks available. Weather you make the reservation in the store or by 1800 uhaul which I did both ways. You should get the same service. This was a huge unconvinced for me. We should have picked up the uhaul at 10 am at the summer location under reservation name Cortney Montgomery but they didn't change my set around and did not have the truck we asked for so we cancelled not know inch we shouldn't do that and made another reservation at another location through 800 uhaul. Awful experience. Girl at the front t counter called traffic and they fixed it but this should ever happen and to 4 customers at the same time. Ridiculous!!

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Carmen Y. 
Rating:
5.0

The customer service was great in person and on the phone. The lady that helped me inside the store had a great personality and she was informative. I will definitely use them again.

Toni H. 
Rating:
1.0

Customer did not leave a comment.

JUANIKIA M. 
Rating:
5.0

They staff were extremely helpful during the pick up and return process. Very courteous. I would definitely recommend this location to rent a truck or trailer.

ROBERT T. 
Rating:
3.0

When returning the equipment I went inside of the store because it was my first time renting a u haul. One of the employees seen me standing waiting on assistance and he just completely ignored me

Deshuna C. 
Rating:
2.0

I hope I'm rating the mendenhall rd. Memphis, Tn location. The lady who cleans and gets the trucks ready does a great job. The truck was clean and fresh. The agents inside, however, are slow, don't seem to know anything about efficiency or providing good customer service. Customers should be in and out, especially those who complete most of the process online. The line was ridiculously long and the staff didn't seem to care about moving just a bit faster to get us out. I hope to never have to visit the mendenhall location again. Customers don't have 45 min to wait in line.

Kamika W. 
Rating:
3.0

The men that work there are rude with terrible customer service. It's a line to the door and only one person at the counter taking all day and a year.. I'll come back but of I can't do it online.. I don't want it!

DJuana P.  |  Overall Experience 
Rating:
4.0

The service was great and speedy

NICOLE D. 
Rating:
4.0

Customer did not leave a comment.

Glen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Everyone was so helpful and accommodating!

Donovan S.  |  First Impressions 
Rating:
4.0

I reserved one dozen moving blankets for my move but the location did not have any moving blankets when I picked up my reservation. I didn't get charged for it obviously, but I was annoyed because I would have liked to have had them for the move. Otherwise, the staff was friendly and helpful.

John P. 
Rating:
5.0

Customer did not leave a comment.

WILLIE A. 
Rating:
4.0

Customer did not leave a comment.

Tresea M. 
Rating:
5.0

Everything was wonderful

NICOLE D. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda S.  |  First Impressions 
Rating:
1.0

I moved my item out of storage at the end of February The clerk never closed out my account and uhaul continues to harrass me. You would think that at the end of February someone would have noted the unit was empty snd discontinued billing me.

KAREN N.  |  Overall Experience 
Rating:
4.0

T

tiffany s.  |  First Impressions 
Rating:
5.0

Everyone was nice and respectful.

DJuana P.  |  First Impressions 
Rating:
5.0

Great customer service from staff.

calvin f.  |  First Impressions 
Rating:
5.0

The manager and staff was very helpful... They are are courtesy .

Janice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dandrika w.  |  First Impressions 
Rating:
1.0

Never reviewed my online log in sent a forgot password 5 times never received a email to restart my password. Had to call customer service 4 Times to finally be able to pay my first month bill.

brice w.  |  First Impressions 
Rating:
5.0

They where out standing Gentleman,I would recommend anybody to this U-haul facility.

DARREN E.  |  First Impressions 
Rating:
5.0

Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.

Enid b.  |  First Impressions 
Rating:
5.0

Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.

LEGAIL L.  |  First Impressions 
Rating:
1.0

This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.

shelia r.  |  First Impressions 
Rating:
4.0

Have issues with storage & returning truck

folaurasha j.  |  First Impressions 
Rating:
5.0

Excellent service with very little effort

clarice w.  |  First Impressions 
No reviews have been submitted for this location.

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