Customer Reviews for U-Haul Moving & Storage at Randolph Rd

14927 reviews

12025 Parklawn Dr   Rockville, MD 20852
(No Customer Parking15 minute limit)

(301) 231-9469

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 231-9469

12025 Parklawn Dr
Rockville, MD 20852
(No Customer Parking15 minute limit)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

NERRISSA A. 
Rating:
5.0

Customer did not leave a comment.

NABA N. 
Rating:
5.0

Customer did not leave a comment.

DAVI D. 
Rating:
5.0

Customer did not leave a comment.

ELMER A. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Andres H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Tonis R. 
Rating:
5.0

Customer did not leave a comment.

DIOGENES C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Very safe , super clean , the stuff very help full . Am not good with the technologies, but they guide me from my phone And was very easy .

WILLIAM F. 
Rating:
4.0

Customer did not leave a comment.

JAMIEMCGONIGLE B. 
Rating:
5.0

imprimir recibo cuando se entrega el equipo

SERGIO R. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
2.0

The individual who disconnected my trailer was fine, he did his job quickly and is not the basis for this review. However the front desk staff was terrible. I entered the store and there was only one other customer, and one employee who was sanitizing a card reader. That employee never greeted either of us and abruptly walked away, two minutes later another front desk employee entered the room and didn't say anything either. Finally when prompted, she told me that if I was returning the trailer that I needed to be out back. So, I spent 5 or 6 min in the store waiting to find out that I never needed to be in the store. They need better customer service skills.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Hugh B. 
Rating:
3.0

They could not find the keys of the truck so we had to wait and go back into office to redo paperwork and get another one. They should verify trucks are ready before customers arrive

Klaas B. 
Rating:
1.0

QR code did not work for return

Anne R. 
Rating:
3.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Online Check in and out went flawlessly. One problem was that the truck did not have the dolly that we reserved. However the very nice guy who I interacted with (he wore an orange knit cap over big puffy hair) promptly refunded it. All in all a very smooth, quick, friendly and professional experience. Indeed, this was the best experience I've ever had with a truck rental company.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

ADAM C. 
Rating:
4.0

Customer did not leave a comment.

VANESSA P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Great service. Thank you.

Alejandra E. 
Rating:
5.0

App was cumbersome, staff inside was very helpful

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
2.0

Currently the construction is horrendous. I wish I had known. I spent 20 minutes looking for parking. Then when I went to get my van, i wasn't in the system. In the meantime, the staff was helpful. Wasted a lot of time. Van was in good shape. Your online system needs some work.

DEAN G. 
Rating:
3.0

When customer is receiving vehicle, actually guide them to the vehicle, don't just point it out and expect the customer to find the vehicle for themselves. Also, have a way from customs to walk to the back from within the store, don't have your customer walk around the store. But excellent customer service from the person checking me in but after that, the customer service was wack and unthoughtful.

Shieley A. 
Rating:
5.0

Customer did not leave a comment.

Chalermsak V. 
Rating:
5.0

Customer did not leave a comment.

DEBORA M. 
Rating:
5.0

Customer did not leave a comment.

CHALERMSAK V. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
4.0

Jose is always very helpful!

Richard M. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO C. 
Rating:
5.0

Customer did not leave a comment.

Tea J. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
4.0

Customer did not leave a comment.

Laurent C. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
1.0

That location charge $51.20 to my debate account for no reason 3 days after I paid in full for the van rental, mileage and taxes in full in the amount of $90.89. Causing me to inquire in person and they couldn't find the charge in their system. I had to resolve it with my bank and request a new debit card with new number so this won't happen again

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Wannapa S. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

The representatives are very helpful and professionals.

Miguel N. 
Rating:
5.0

Be more gratefully

DANIEL G. 
Rating:
5.0

For myself everything was perfect

Waldmer P. 
Rating:
5.0

agent was real nice.

LESHARN T. 
Rating:
4.0

The Staff was friendly, courtesy and polite.

MERCEDES H. 
Rating:
4.0

The associate was very nice and personable. I have no complaints.

Courtney W. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Juliette C. 
Rating:
2.0

Customer did not leave a comment.

Alencar G. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Pleasant staff.

Karen B. 
Rating:
5.0

Great experience

ADDISON H. 
Rating:
5.0

Great service. Employees were extremely helpful when I had a small issue with the truck. No wait. Clean truck.

RACHAEL D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

An all around great experience. I reserved a van the night prior and it couldn't have been easier. Pickup and drop off was simple. The gentleman working the counter was polite and got me set up quickly. At drop off, a lady and gentlemen were cleaning out a recently returned truck and stopped what they were doing to help me return the van. They were polite and cordial. UHaul just earned a loyal customer out of me!

Frank M. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

I don't see any room for improvement.

MILES W. 
Rating:
5.0

It's all good

SAMSON M. 
Rating:
5.0

Customer did not leave a comment.

Hank P. 
Rating:
5.0

Customer did not leave a comment.

Mauricio M. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
2.0

It was incredibly difficult to park the trailer and truck because the drop off area is really small. There was also road construction outside the building making it difficult to enter.

JAMES M. 
Rating:
3.0

The business sign said they were open til 7pm, but the doors were locked/lights out at 4:50pm. A guy in the parking lot figured out the return, using the app, was in the back. App didn't work, left keys in truck, my receipt via email was correct.

Noella H. 
Rating:
5.0

Customer did not leave a comment.

Liz B. 
Rating:
1.0

I booked a van online and paid when I came to pick it up in the morning the U-haul network would not recognize my pin and location . My day was spoiled because I had to wait till U-haul offices open

MUCHENGETI W. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

I dont know

John S. 
Rating:
5.0

This is second time for some reason I haven't received any invoice. No problem I call and they answer my questions. But you see I recibe this , why is not come my final invoice?

CARLOS L. 
Rating:
5.0

Good

Jose Q. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

jenny T. 
Rating:
5.0

Everything was great for me so that will be more great fir the next person too..

Salomon G. 
Rating:
5.0

Muy buen servicio!!!.

Gustavo P. 
Rating:
5.0

Very Good experience

DOUGLAS D. 
Rating:
1.0

No parking u have to get park far away.. U should consider building a parkig garage for costumers

WILBER A. 
Rating:
5.0

Customer did not leave a comment.

Remy L. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

Keep doing what you doing. My experience with the customer was excellent! The team members were very friendly, and helpful!!

FRANKIE W. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
4.0

None

Robert M. 
Rating:
5.0

Jose us economical, environmentally and socially responsible manner. Jose deserves a raise and or a promotion ASAP.

SANTOS D. 
Rating:
5.0

Jessica you are the best great customer service and your tips in my book

JOSHUA S. 
Rating:
1.0

Terrible customer service. Truck not cleaned inside. Basic things, like customer parking not provided

Pavel A. 
Rating:
1.0

Customer did not leave a comment.

Araybia A. 
Rating:
4.0

I have rented several trailers most went smooth. This time they sent a link for me to review before I pull out. There were no photos, so I asked the attendant as he was taking a pick of the hitch, to also take a pic of the dent in the fender. He said he can only take a pic of the hitch area and made me go back inside to talk to someone inside.

Jeremy S. 
Rating:
1.0

The location booked was closed (it was to open at 10 am), waited till noon and went to another location to get the truck. And I had hired helpers, which i had to pay extra and moving did not go well.

MANIKANDAN P. 
Rating:
5.0

Check in line was pretty long at 9 am, but the team moved it along well, so I was pleased with how they handled it

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
2.0

Staff behind counter was not attentive to customers.

THOMAS C. 
Rating:
5.0

No improvements needed - the facility is in excellent condition. The employees Jose Amaya and Freddie had a great system worked out to ensure safety during COVID. This location opens ON TIME and pays attention to the needs of customers.

CONSTANCEDEAN W. 
Rating:
4.0

Ordered self-check in, but got a notification from the website that they'd set me up for an in-person check-in when I tried to log in the morning of the pickup. The store hadn't opened yet (but had pick-up times before opening?) so it was a bit frustrating standing in the cold waiting. That said, everything else was perfect. The process was fast once the store opened, the staff were efficient and on top of their game, and the truck was in good condition. Would use this store again but won't get my hopes up for self-check in in the future.

NICOLE K. 
Rating:
5.0

I was dealing with Jessica and she was very efficient and kind. She made it very easy.

kumsuk k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaime Q.  |  First Impressions 
Rating:
5.0

Wonderful experience. Manager Danny was very helpful in getting me virtually through everything I needed. Other staff very helpful.

Tonepre O.  |  Overall Experience 
Rating:
5.0

The storage area has good lighting and door worked great. 24/7 access code worked! Area clean with pest control. Restroom in great condition and stocked with pandemic needs!!

CONSTANCE W.  |  Overall Experience 
Rating:
5.0

Excellent and very helpful employees from cleaning to people who check in at the counter

Isatta M.  |  Overall Experience 
Rating:
5.0

Very courteous and understanding staff. Manager Danny is so patient and explained the process right through. Very wonderful experience and I feel very pleased.

Tonepre O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer N.  |  Overall Experience 
Rating:
5.0

Everything was great! We couldn't ask for more. All the staff was very accommodating and provided great customer service. Thank you.

Seema B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aouaouche R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
5.0

Daniel Hamza gave us excellent service

DAVID H.  |  First Impressions 
Rating:
5.0

Was taken care of by the General Manager who was outstanding. He provided all needed information for storage and trailer rental. Location of storage was very convenient with easy access.

Dale R.  |  First Impressions 
Rating:
5.0

This was a very pleasurable experience. The entire staff was friendly and professional. They were very helpful. They always asked if there was any problems or did we have any questions. There were also some carts we could use to transfer our belongings. I absolutely would recommend this u haul in Rockville again. My other experiences were very below average. The entire move was excellent in Rockville u haul.

Germaine Amm S.  |  First Impressions 
Rating:
2.0

I Had a problem back in August 2020 I called the customer service, the customer service tried to contact manager or regional manager, no one called that night or the day after to see what my issue was. No! I did not have a good experience and I will not recommend it!

HENRIETTA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime C.  |  Overall Experience 
Rating:
5.0

Great service!!

ELODY C.  |  First Impressions 
Rating:
4.0

Staff were very nice

Veronica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer N.  |  First Impressions 
Rating:
5.0

Good job! We were helped. Requested storage was available as promissed.

PABLO G.  |  First Impressions 
Rating:
3.0

It is difficult to get close to entry doors to the storage area because of all of the trucks parked at the facility. I found it annoying that the sliding doors were often locked even during facility office hours, and I needed to track down a staff member to use the sliding doors. It was also frustrating that the sliding doors were locked outside of office hours. I had a dining room table I wanted to store at 6 pm on a Sunday and I had to wait until 7 am the next day to store it because the sliding doors were locked during regular access hours.

Joshua M.  |  Overall Experience 
Rating:
3.0

Very small

pamela t.  |  Overall Experience 
Rating:
4.0

For the most part we were very happy. Every thing was clean and well lit. The area that we didn't feel so comfortable with was a person who seemed to camped out locker area every time we were there. I wouldn't hesitate referring people to use this facility. I was not expecting the extra "security".

Norma s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth U.  |  First Impressions 
Rating:
5.0

Staff was friendly and very quick. The climate controlled space is very clean and bright. We're happy with the location and service we've recieved.

Norma s.  |  First Impressions 
Rating:
5.0

no problems with the center directly at all. My problems were with uhaul corporate which is horrible....

Chanelle F.  |  First Impressions 
Rating:
5.0

Grace was the consummate professional. She expedited the rental process and made it so very easy! You have a great team at this location! ⭐️⭐️⭐️⭐️⭐️

CONSTANCE W.  |  First Impressions 
Rating:
5.0

Very friendly staff, understanding, walked me personally to my unit, guided me through the 24hr access procedure. Would definitely reuse and recommend!

TRAVIS P.  |  First Impressions 
Rating:
5.0

We rented a storage unit. The staff was very helpful.

eric v.  |  First Impressions 
Rating:
5.0

The lady was very welcome.

Sophia A.  |  First Impressions 
Rating:
5.0

Staff was very helpful throughout. Storage and trailer were satisfactory

Jericho S.  |  First Impressions 
Rating:
4.0

While the service was good all round, the cost of storage was rather high, hence our decision to seek alternative solutions.

Handukani b.  |  Overall Experience 
Rating:
5.0

Great customer service.

Steven M.  |  First Impressions 
Rating:
5.0

The customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle

MARK J.  |  First Impressions 
Rating:
5.0

Great service and helpful staff

DELEA D.  |  First Impressions 
Rating:
2.0

They close to early a lot of other store has closed at 9 o’clock. In addition to what I said to email to cancel my account I can send a receive a bill that I should not receive

JESSICA L.  |  Overall Experience 
Rating:
1.0

I never used the storage and they never refunded me my money

Fernanda P.  |  Overall Experience 
Rating:
5.0

My only contact was with the general manager and he treated me well.

ELIZABETH H.  |  Overall Experience 
Rating:
5.0

Thanks!

Susan K.  |  Overall Experience 
Rating:
4.0

We waited in line for over 45 minutes before being helped. This was not the first experience we had in the last year where we waited for an excessive amount of time to conduct business.

virginia g.  |  Overall Experience 
Rating:
3.0

Apparent mice residue and smell. Staff very friendly. I booked under the impression that my first month would be free and staff member was able to help resolve when customer service denied to help.

Asha K.  |  First Impressions 
Rating:
5.0

Very good experience

Bernard L.  |  Reservation 
Rating:
5.0

Jonathan Alfaro is excellent. We have unlimited praise for his outstanding professional skills. He is efficient, responsive, patient, and a pleasure to work with. Thank you for a 5 star service.

Daniele O.  |  Overall Experience 
Rating:
3.0

your people suck.

THOMAS M.  |  Overall Experience 
Rating:
5.0

Owner was great. Adjusted to my schedule. Van was clean. Check in and out was a breeze.

Dennis C.  |  Reservation 
Rating:
5.0

Workers very accommodating although the lines were long.

Nancy C.  |  Overall Experience 
Rating:
5.0

Satisfied customer.

genevieve m.  |  Overall Experience 
Rating:
5.0

Storage was very clean and well kept.

O'shaine H.  |  Overall Experience 
Rating:
5.0

A location thisvsize should have a few more employees during peak hours. Great service but wait was too long which makes going to the desk a dreadful experience.

maurice v.  |  Overall Experience 
Rating:
5.0

Great staff and service

Arthur P.  |  Overall Experience 
Rating:
2.0

We reserved a u box online. When we arrived with two cars of stuff. they said they had no u boxes available. We got a unit. Staff was stressed. Manager didn’t see to care. Place is disorganized.

Erich K.  |  Overall Experience 
Rating:
4.0

My only suggestion would be to have a staff member available to answer the phones - I called several times regarding my move out and no one answered and no follow up occurred after leaving a message.

robert k.  |  Overall Experience 
Rating:
1.0

Left 10+ messages for manager, never received call back. Stopped by, told the best way to receive a call back was to file a complaint! Online chat told me that 1-month should be free, we were charged.

AARON L.  |  Overall Experience 
Rating:
2.0

At the time of taking things out rodents were found inside the things, what he wants to say is that maintenance and cleaning of the facilities is lacking and they have ruined certain things that are v

Bruno Rafael O.  |  Overall Experience 
Rating:
2.0

Got a call my Ubox arrived early & was going to be transferred to Takoma Park. Had issues getting back in touch & locating the box. Call forwarded and no one at corporate helped Uninformed&unavailable

Rebecca L.  |  Overall Experience 
Rating:
5.0

I was locked out for not using the correct lock - a lock which you sold me for my storage. Should source more "circle" locks from other vendors otherwise you're in breach of unfair purchasing practic

CHRISTOPHER F.  |  Overall Experience 
No reviews have been submitted for this location.

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