Customer Reviews for U-Haul Moving & Storage at Randolph Rd

16,939 reviews

12025 Parklawn Dr   Rockville, MD 20852
(No Customer Parking15 minute limit)

(301) 231-9469

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(301) 231-9469

12025 Parklawn Dr
Rockville, MD 20852
(No Customer Parking15 minute limit)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mikki R. 
Rating:
4.0

The man I worked with at check-in was very good but I think their mileage was over priced I looked on the Internet for what U-Haul normally charge per mile and they were over a dollar and the ad said usually it's $.99 or less $.30 for 68 miles you do the math $20.40 and I only had the truck for about five or six hours good service but about 25% too much🙁

Alan T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

BHARAT B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

The U haul employee helped me and brought me a brand new dolly.

kent T. 
Rating:
5.0

Customer did not leave a comment.

Emerson C. 
Rating:
5.0

Customer did not leave a comment.

Gilson P. 
Rating:
3.0

Customer did not leave a comment.

Duane B. 
Rating:
2.0

Too long to checkin. I had completed checkin online and told By clerk that I needed to stay in line and wait to see someone. After 30 minute wait, someone else directed me to self checkin area to pickup my truck.

edward H. 
Rating:
5.0

Customer did not leave a comment.

DEJENE T. 
Rating:
5.0

The manager is awesome and the young man working in the back on the 29th in the afternoon was excellent in friendliness and assistance.

John R.  |  Overall Experience 
Rating:
3.0

Not block the truck so it can't be moved on the day of rental. We went to pick up after hours but couldn't because it was wedged so that it couldn't be moved without causing damage. And make sure other rental items are included. Mats and dolly weren't inside truck.

Andrew P. 
Rating:
5.0

Good mileage on truck which was newer!!! Staff prompt and professional.

CONSTANCE W. 
Rating:
5.0

Customer did not leave a comment.

CAMRYN M. 
Rating:
5.0

Customer did not leave a comment.

Tobias L. 
Rating:
5.0

Customer did not leave a comment.

Erle B.  |  Overall Experience 
Rating:
5.0

Great crew very nice

Richard M. 
Rating:
5.0

Mui bueno y amable

DANIEL R. 
Rating:
4.0

Need more staff... truck had the bumper bent and was told it was in the system... but was told photos not clear. Good thing I had photos before leaving the lot.

Ana G. 
Rating:
4.0

Add some signage for first time users, where to go to check in, and where to go after bringing back the vehicle.

Sy G. 
Rating:
5.0

Customer did not leave a comment.

Edson C. 
Rating:
5.0

We have been working with Jose Amaya and his team twice a year to help us with our Girls on the Run 5K. They have been absolutely wonderful and I would recommend this location to anyone!

LEANNE T. 
Rating:
5.0

Customer did not leave a comment.

Freddy T. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

CHAMBERLINLOUHA S. 
Rating:
4.0

Online check in was confusing. I was supposed to start the process when I got there but then I needed a bunch of information I only had at home. Maybe it's just me or is everyone confused by this? In any case, the guy working there was super helpful and patient and walked me though the process!

Lauren A. 
Rating:
5.0

I appreciated very much how helpful the young lady who was parking the truck in the back was patient with me. Especially when I was reading the signs incorrectly. I'm sure you understand when you're nervous and so much had changed since the last time I was in the area. But once inside, the young men were friendly, patience and was willing to help, answering any questions.

Shirley B. 
Rating:
4.0

Customer did not leave a comment.

Thi M. 
Rating:
2.0

When I got to the place and I had already signed in to pick up my truck I was told that it never was a confirmation that that was the location when I clearly had confirmed it on my mobile location and all. After all of the back and forth they transferred a new vehicle into my name by that time I was already an hour behind in the time slot I needed to move !

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Great team from front to back

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Piotr S. 
Rating:
5.0

Customer did not leave a comment.

Anton G. 
Rating:
5.0

Customer did not leave a comment.

marilyn L. 
Rating:
4.0

Customer did not leave a comment.

Brian A.  |  Overall Experience 
Rating:
5.0

Staff is always professional, polite and efficient! The manager goes above and beyond and works tirelessly to upkeep the u-haul property! Extremely organized and Very impressive! As long as this keeps up, I will always use this location for my moving and storage needs!

Kimberley R.  |  Overall Experience 
Rating:
5.0

Prompt. Professional.

CONSTANCE W. 
Rating:
5.0

Customer did not leave a comment.

Anton G. 
Rating:
5.0

Customer did not leave a comment.

Karo B. 
Rating:
3.0

Only thing that I would recommend is to put an advisory sign at entrance point of lockers that say no piggybacking into the building because that happened to me and that is a security issue to people unloading there items into the building from there vehicles.

Demetric S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique A.  |  Overall Experience 
Rating:
5.0

Best possible experience, thank you

Kymberleigh P. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Dirty windows, broken window crank, key was very difficult to turn...needed to jiggle back and forth

KEN H. 
Rating:
5.0

Make sure you reserve the equipment and call periodically to ensure the vehicle is ready upon your scheduled time and verify gas tank amount before leaving the site.

JD C. 
Rating:
5.0

Staff were courteous and installation service prompt and professional.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Guillermo R. 
Rating:
5.0

Gas station across the street was GREAT! Helpful young man checked me in outside, when I dropped off the van...made it really convenient and pleasant.

Alexander A. 
Rating:
5.0

Customer did not leave a comment.

Yunzhong C. 
Rating:
4.0

On-site customer parking for personal vehicles. Parking across the street in the shopping complex puts personal vehicles at risk for theft.

Joanne P. 
Rating:
5.0

Have more service reps as the location is quite large for only 2 reps to handle

Morrie W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

1- gas was marked as half full when I checked in and got the keys but was 3/8 full when I started the truck. I informed the attendant in the back and he said “don't worry about it”. Dropped the car off 2 hours later with 3/8 gas and once again reminded the attendant that the gas level listed on the check-in receipt was wrong and that it was 3/8 full not half a tank. They ended up charging me $15 for 3 gallons of gas because the gas was not at the half full mark. Before dropping off the truck, I pumped $13/3 gallons and got the gauge back to the 3/8 mark that was originally in the truck and they ended up charging me $15 for another 3 gallons. I only drove the car 29 miles- how the hell did I use 6 gallons of gas for 29 miles? Do the math 2- the truck broke down once we dropped it off. The battery level kept dropping as we were driving back to the U-Haul store. Soon as we reached the store, the car died. Talk about luck. This location stinks. I'll be filing a dispute with my credit card company for the $15 they charged me for gas

Mike M. 
Rating:
5.0

The customer service person was friendly and knowledgeable.

Maria R. 
Rating:
5.0

Customer service was amazing! Quick installation and very nice.

Amy S. 
Rating:
5.0

The staff and Mr. Amaya customer service was great.

Ismael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amer K. 
Rating:
5.0

Customer did not leave a comment.

Ernest S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breton S. 
Rating:
5.0

Good

Jose Q. 
Rating:
5.0

Always a pleasant experience, very professional and seamless process.

Suade W. 
Rating:
5.0

Customer did not leave a comment.

Marta S. 
Rating:
1.0

There was an error on our charge. We were told we would see a refund in 3 business days, it has now been 10 days and 7 business days and we haven't seen it yet. I've emailed the general manager three times, and all have been ignored. My husband went to talk in person and was told we would see it soon and we are still waiting. I am not happy with this location and definitely would not recommend it to others.

Glen R. 
Rating:
5.0

Customer did not leave a comment.

Jaime A. 
Rating:
5.0

Efficient check-in and check-out. Tank was only 3/4 full at pickup. Please try to have full tank.

JAMES F. 
Rating:
5.0

It's be great if the uhaul trucks were newer. The truck we got was really noisy and felt like it was gonna stop working at any given moment. I think I'd be more comfortable recommending it to others if the trucks were not as old.

Evan S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Clint W. 
Rating:
5.0

Customer did not leave a comment.

Eigil M. 
Rating:
4.0

Customer did not leave a comment.

Angela F. 
Rating:
3.0

The cup holder in the truck was broken and not usable. The alignment was off and wheel was at a 10am position. Tough to drive 300 miles with no cup holder and the wheel off like that.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO G. 
Rating:
5.0

Customer did not leave a comment.

Carrie N. 
Rating:
5.0

Parking is very difficult

ermias A. 
Rating:
5.0

Customer did not leave a comment.

ulises J. 
Rating:
4.0

Great customer service

donnell J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The truck had clearly not been cleaned as there was leaves and blood marks in the cargo space. Later in the afternoon I tried to call the location and was not able to reach a staff person

morten S. 
Rating:
5.0

Great exprience, The sales associate was awesome and a great help Fast service,very clean track, fair price no hassle Will defently use them again when necessary

ofer D. 
Rating:
2.0

I reserved my truck, furniture dolly amd 12 furniture pads well in advance . When I went to pick up the truck, the store had no pads or dolly. They said they were out. I asked if they could rent me the pads and/or dolly they had for sale and they said no amd it was clear they didn't care.

stephane B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
2.0

Impossible to talk to anyone at that location. Never answers the phone.

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Nothing

misael C. 
Rating:
5.0

Customer did not leave a comment.

Tatina A. 
Rating:
5.0

very well attended and good customer service accommodating fantastic!

Genoveva D. 
Rating:
3.0

Customer did not leave a comment.

Lysle F. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

The truck need repair the hand break and the seat the driver

HUGO M. 
Rating:
3.0

The agent was efficient but our truck had a strong odor, we found french fries and ketchup wrappers under the driver's seat, an empty Marlboro box in the glove box, crab claws in the main part of the truck. Besides the odor the mat on the truck floor was wet and sticky. When one kneeled on the floor a black sticky substance rubbed off on our pants.

Edward H. 
Rating:
3.0

Customer did not leave a comment.

Claire D. 
Rating:
5.0

Customer did not leave a comment.

Fukying C. 
Rating:
4.0

Customer did not leave a comment.

German H. 
Rating:
5.0

Customer did not leave a comment.

MAJID T. 
Rating:
1.0

Customer did not leave a comment.

Marion G. 
Rating:
4.0

Parking lot not no near dollar store

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

dan M. 
Rating:
4.0

Customer did not leave a comment.

BRYAN M. 
Rating:
4.0

Customer did not leave a comment.

Dana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sakeena I.  |  Overall Experience 
Rating:
4.0

Not easy to use carts to move in bigger items because narrow. Storage unit is fine

Maria P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Conceicao S.  |  Overall Experience 
Rating:
5.0

It has been a really good experience. I was abroad feeling that all my belongings were safe and in good hands. The air conditioning/ climate control was so good! My only recommendation would concern mice. My effects were not damaged but were full of mice carcasses and droppings. Thank you.

Aminata M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marcelo p.  |  First Impressions 
Rating:
5.0

Excelente atención, y muy limpias instalaciones

DARWIN C.  |  First Impressions 
Rating:
5.0

Sería superb si se establece un area para sacar y entrar a los storage sin problemas del almacenamiento de los vehículos de U-Haul. Deberían colocar camas altas para vehículos pequeños de U-Haul para hacer espacio.

Adiela C.  |  Overall Experience 
Rating:
5.0

Clean, well lit, easy access. courteous staff!!!!

CONSTANCE W.  |  Overall Experience 
Rating:
5.0

This was one of those emergency needs because of a change in schedule. Thanks so much for coming to the rescue!!!

CONSTANCE W.  |  First Impressions 
Rating:
2.0

The front door was open all the time, staff are not frindly, stupid people. The storage unit door was damaged. Place ia a mesay

LUIZ M.  |  Overall Experience 
Rating:
5.0

Jose and Jessica are the best!!

Nikesa C.  |  Overall Experience 
Rating:
5.0

Thank you for your patience and support. I will always be forever grateful for your help during that period of homelessness. You guys are the best!!

deandle a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FARHAN H.  |  Overall Experience 
Rating:
1.0

Was charged for a storage when I had in my reservation to get 30 days free since I had a one way. In addition, there is a sign out by a major road displaying, one month free how can I be charged? It's a special too. He never apologized he didn't explain who I am getting my money back, no apology nothing. I wanted a larger unit he just said there were none. I think he said it because the line was getting longer and he did not want to look which...he didn't. And on top I received a very strained up unit. Poor service he provided. Don't have his name at this time.

Michelle p.  |  First Impressions 
Rating:
5.0

This facility is great - clean and convenient! Professional staff.

CONSTANCE W.  |  Overall Experience 
Rating:
3.0

I did not realize that they do not prorate use days. moving out experience was bad. i called, left several messages and no one called me back. Had I known we were not going to receive reimbursement for the remaining 20 days we would have moved out later. Terrible communication.

Mary A.  |  Overall Experience 
Rating:
5.0

We mostly dealt with Chris at the front desk. He made check-in and check-out extremely easy and efficient. We will be sure to use this location in the future again as needed. Thanks Chris!

Travis R.  |  Overall Experience 
Rating:
1.0

The unit was infested with mice. When I gathered my furniture to move out it was covered in mouse droppings and urine. When I raised the issue with the attendant he said there was nothing they could do and said they were not responsible. Clearly there were issues pre-existing as I see there are traps everywhere. Very disappointed

Kevin V.  |  Overall Experience 
Rating:
5.0

Everything was clean and the staff was very helpful. 5 STARS I just now noticed i have received a $79.00 fee that I do not know what that is related to. In the future, lease let me know of any additional charges before placing them. Norma Champlin

Norma C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Colten W.  |  Overall Experience 
Rating:
5.0

Jessica and Jose were excellent.

CONSTANCE W.  |  First Impressions 
Rating:
5.0

Would recommend to others and use again if I have a need

Charles S.  |  Overall Experience 
Rating:
1.0

Staff need to be retrained or replaced because they are very curt, and don’t know how to speak to customers in a respectful or welcoming manner. The wait at the counter was two long in both instances and they kept walking away without acknowledging me or explaining why I was left standing there. I was assigned a unit with a used/smeared sticky trap in it, which made me very concerned about rodents. To enter the loading dock I have to enter my code on both keypads but consistently there’s a problem; my code works perfectly on the first keypad, then I’m denied access on the second one. The parking at the loading dock there is a disaster; it’s frustrating, chaotic and dangerous. I’m glad about the air conditioning; that’s it. Negative experience overall.

Anita A.  |  Overall Experience 
Rating:
4.0

I could rarely find a parking space in the back of the building where you load in and unload things from storage. Al the spaces where often used to park large U.-Haul trucks which made it very difficult to particularly load or unload heavy boxes or larger items. Parking on the loading and unloading docks should be reserved for your customers who use your storage. That problem was very often very frustrating.

LARRY S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Anita A.  |  First Impressions 
Rating:
5.0

All staff members that I interacted with were considerate helpful and extremely intent on the feeling any of the questions or requests I had regarding my storage needs. I would highly recommend this location based solely on their staff. The facility itself is also very amenable to my needs. And I will continue to advise anyone who needs storage or moving assistance to contact U-Haul at this location. Thank you

celena J.  |  First Impressions 
Rating:
5.0

The gentleman in the lot area that helped me hook my trailer up was great. Very friendly and helpful.

Michele B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel L.  |  First Impressions 
Rating:
5.0

Clean! Good parking!

CONSTANCE W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Reinol l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA H.  |  Overall Experience 
Rating:
5.0

I was dealing with Jessica and she was very efficient and kind. She made it very easy.

kumsuk k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaime Q.  |  First Impressions 
Rating:
5.0

Wonderful experience. Manager Danny was very helpful in getting me virtually through everything I needed. Other staff very helpful.

Tonepre O.  |  Overall Experience 
Rating:
5.0

The storage area has good lighting and door worked great. 24/7 access code worked! Area clean with pest control. Restroom in great condition and stocked with pandemic needs!!

CONSTANCE W.  |  Overall Experience 
Rating:
5.0

Excellent and very helpful employees from cleaning to people who check in at the counter

Isatta M.  |  Overall Experience 
Rating:
5.0

Very courteous and understanding staff. Manager Danny is so patient and explained the process right through. Very wonderful experience and I feel very pleased.

Tonepre O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer N.  |  Overall Experience 
Rating:
5.0

Everything was great! We couldn't ask for more. All the staff was very accommodating and provided great customer service. Thank you.

Seema B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aouaouche R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
5.0

Daniel Hamza gave us excellent service

DAVID H.  |  First Impressions 
Rating:
5.0

Was taken care of by the General Manager who was outstanding. He provided all needed information for storage and trailer rental. Location of storage was very convenient with easy access.

Dale R.  |  First Impressions 
Rating:
5.0

This was a very pleasurable experience. The entire staff was friendly and professional. They were very helpful. They always asked if there was any problems or did we have any questions. There were also some carts we could use to transfer our belongings. I absolutely would recommend this u haul in Rockville again. My other experiences were very below average. The entire move was excellent in Rockville u haul.

Germaine Amm S.  |  First Impressions 
Rating:
2.0

I Had a problem back in August 2020 I called the customer service, the customer service tried to contact manager or regional manager, no one called that night or the day after to see what my issue was. No! I did not have a good experience and I will not recommend it!

HENRIETTA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime C.  |  Overall Experience 
Rating:
5.0

Great service!!

ELODY C.  |  First Impressions 
Rating:
4.0

Staff were very nice

Veronica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer N.  |  First Impressions 
Rating:
5.0

Good job! We were helped. Requested storage was available as promissed.

PABLO G.  |  First Impressions 
Rating:
3.0

It is difficult to get close to entry doors to the storage area because of all of the trucks parked at the facility. I found it annoying that the sliding doors were often locked even during facility office hours, and I needed to track down a staff member to use the sliding doors. It was also frustrating that the sliding doors were locked outside of office hours. I had a dining room table I wanted to store at 6 pm on a Sunday and I had to wait until 7 am the next day to store it because the sliding doors were locked during regular access hours.

Joshua M.  |  Overall Experience 
Rating:
3.0

Very small

pamela t.  |  Overall Experience 
Rating:
4.0

For the most part we were very happy. Every thing was clean and well lit. The area that we didn't feel so comfortable with was a person who seemed to camped out locker area every time we were there. I wouldn't hesitate referring people to use this facility. I was not expecting the extra "security".

Norma s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth U.  |  First Impressions 
Rating:
5.0

Staff was friendly and very quick. The climate controlled space is very clean and bright. We're happy with the location and service we've recieved.

Norma s.  |  First Impressions 
Rating:
5.0

no problems with the center directly at all. My problems were with uhaul corporate which is horrible....

Chanelle F.  |  First Impressions 
Rating:
5.0

Grace was the consummate professional. She expedited the rental process and made it so very easy! You have a great team at this location! ⭐️⭐️⭐️⭐️⭐️

CONSTANCE W.  |  First Impressions 
Rating:
5.0

Very friendly staff, understanding, walked me personally to my unit, guided me through the 24hr access procedure. Would definitely reuse and recommend!

TRAVIS P.  |  First Impressions 
Rating:
5.0

We rented a storage unit. The staff was very helpful.

eric v.  |  First Impressions 
Rating:
5.0

The lady was very welcome.

Sophia A.  |  First Impressions 
Rating:
5.0

Staff was very helpful throughout. Storage and trailer were satisfactory

Jericho S.  |  First Impressions 
Rating:
4.0

While the service was good all round, the cost of storage was rather high, hence our decision to seek alternative solutions.

Handukani b.  |  Overall Experience 
Rating:
5.0

Great customer service.

Steven M.  |  First Impressions 
Rating:
5.0

The customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle

MARK J.  |  First Impressions 
Rating:
5.0

Great service and helpful staff

DELEA D.  |  First Impressions 
Rating:
2.0

They close to early a lot of other store has closed at 9 o’clock. In addition to what I said to email to cancel my account I can send a receive a bill that I should not receive

JESSICA L.  |  Overall Experience 
Rating:
1.0

I never used the storage and they never refunded me my money

Fernanda P.  |  Overall Experience 
Rating:
5.0

My only contact was with the general manager and he treated me well.

ELIZABETH H.  |  Overall Experience 
Rating:
5.0

Thanks!

Susan K.  |  Overall Experience 
Rating:
4.0

We waited in line for over 45 minutes before being helped. This was not the first experience we had in the last year where we waited for an excessive amount of time to conduct business.

virginia g.  |  Overall Experience 
Rating:
3.0

Apparent mice residue and smell. Staff very friendly. I booked under the impression that my first month would be free and staff member was able to help resolve when customer service denied to help.

Asha K.  |  First Impressions 
Rating:
5.0

Very good experience

Bernard L.  |  Reservation 
Rating:
5.0

Jonathan Alfaro is excellent. We have unlimited praise for his outstanding professional skills. He is efficient, responsive, patient, and a pleasure to work with. Thank you for a 5 star service.

Daniele O.  |  Overall Experience 
Rating:
3.0

your people suck.

THOMAS M.  |  Overall Experience 
Rating:
5.0

Owner was great. Adjusted to my schedule. Van was clean. Check in and out was a breeze.

Dennis C.  |  Reservation 
Rating:
5.0

Workers very accommodating although the lines were long.

Nancy C.  |  Overall Experience 
Rating:
5.0

Satisfied customer.

genevieve m.  |  Overall Experience 
Rating:
5.0

Storage was very clean and well kept.

O'Shaine H.  |  Overall Experience 
Rating:
5.0

A location thisvsize should have a few more employees during peak hours. Great service but wait was too long which makes going to the desk a dreadful experience.

maurice v.  |  Overall Experience 
Rating:
5.0

Great staff and service

Arthur P.  |  Overall Experience 
Rating: