Customer Reviews for U-Haul Moving & Storage at Randolph Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Randolph Rd

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Aaron A. on

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Mary E. on

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philips A. on

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RICHARD S. on

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Roderick S. on

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Faster check-in

Maria S. on

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MARK J. on

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The customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle

Judy T. on

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Mark J. on

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Excellent customer service in the main office! Great help from the guy in the back vehicle turn in area. He helped me get to my storage area!

Karen H. on

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Mario O. on

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Steven P. on

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I ordered 2 dollys but there were none in stock. One of your staements is "Whether you're renting a one-way truck rental or a local truck rental, you get the equipment, location and pick up time as agreed or we will give you $50." So I guess you own me $50.

Ayn M. on

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Love the new Mobil pick up and drop off!! Saves the time being in line!

Richie H. on

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The door for the trailer did not go down when lifted all the way up. It was difficult to get down, it had a broken spring? It wasn't noticed when we left because we did not lift the trailer door all the way up. The staff was informed when the trailer was returned.

Elias A. on

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They’re charged me soo much extra The gas wasn’t the same level when I took the truck And when I told them that they said it’s fine But then they charged me extra for it the next day They charge me extra if I drop off in other location they want you to drive all the way back and pay all this miles

Glenn D. on

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Ana C. on

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Edward S. on

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Gleidston O. on

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I used the truck, rode 11 miles and put 4 gallons of gas. I only needed 01. But when I returned I was charged more 02 gallons with fees etc, I was very dissatisfied.

Sharon S. on

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No need. It’s clean, organized, and the staff is helpful, competent and very friendly.

Cheryl O. on

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Jenifer Aventuro L. on

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Warren F. on

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Joseph K. on

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Wilford N. on

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I would recommend U Haul to any one.

Jianfei H. on

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Stephen S. on

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Staff were pretty good. The truck was in poor mechanical condition.

Miguel M. on

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Victor C. on

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William M. on

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David B. on

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Very convenient location, but personnel were obviously trying to finish my return since it was close to closing time for them. Instructions received were virtually non-existent. I worked it out since that's what I do, but I wouldn't characterize it as a friendly experience. More like, "sure, leave the truck here, you're done, thanks, bye" - would have been good to get a receipt automatically in hand, a suggestion that I take a photo of the mileage, don't rush, etc.

James P. on

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Patrick N. on

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DELEA D. on

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Great service and helpful staff

JESSICA L. on

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They close to early a lot of other store has closed at 9 o’clock. In addition to what I said to email to cancel my account I can send a receive a bill that I should not receive

Fernanda P. on

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I never used the storage and they never refunded me my money

ELIZABETH H. on

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My only contact was with the general manager and he treated me well.

Susan K. on

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Thanks!

virginia g. on

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We waited in line for over 45 minutes before being helped. This was not the first experience we had in the last year where we waited for an excessive amount of time to conduct business.

Asha K. on

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Apparent mice residue and smell. Staff very friendly. I booked under the impression that my first month would be free and staff member was able to help resolve when customer service denied to help.

Bernard L. on

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Very good experience

Daniele O. on

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Jonathan Alfaro is excellent. We have unlimited praise for his outstanding professional skills. He is efficient, responsive, patient, and a pleasure to work with. Thank you for a 5 star service.

THOMAS M. on

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your people suck.

Dennis C. on

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Owner was great. Adjusted to my schedule. Van was clean. Check in and out was a breeze.

Nancy C. on

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Workers very accommodating although the lines were long.

genevieve m. on

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Satisfied customer.

O'shaine H. on

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Storage was very clean and well kept.

maurice v. on

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A location thisvsize should have a few more employees during peak hours. Great service but wait was too long which makes going to the desk a dreadful experience.

Arthur P. on

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Great staff and service

Erich K. on

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We reserved a u box online. When we arrived with two cars of stuff. they said they had no u boxes available. We got a unit. Staff was stressed. Manager didn’t see to care. Place is disorganized.

robert k. on

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My only suggestion would be to have a staff member available to answer the phones - I called several times regarding my move out and no one answered and no follow up occurred after leaving a message.

AARON L. on

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Left 10+ messages for manager, never received call back. Stopped by, told the best way to receive a call back was to file a complaint! Online chat told me that 1-month should be free, we were charged.

Bruno Rafael O. on

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At the time of taking things out rodents were found inside the things, what he wants to say is that maintenance and cleaning of the facilities is lacking and they have ruined certain things that are v

Rebecca L. on

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Got a call my Ubox arrived early & was going to be transferred to Takoma Park. Had issues getting back in touch & locating the box. Call forwarded and no one at corporate helped Uninformed&unavailable

CHRISTOPHER F. on

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I was locked out for not using the correct lock - a lock which you sold me for my storage. Should source more "circle" locks from other vendors otherwise you're in breach of unfair purchasing practic