Customer Reviews for U-Haul Moving & Storage at Reynolds Rd

4,372 reviews

2701 N Reynolds Rd   Toledo, OH 43615
(S Of Central Ave)

(419) 536-9253

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 536-9253

2701 N Reynolds Rd
Toledo, OH 43615
(S Of Central Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing to improve. It was great!

Peggy M. 
Rating:
5.0

You guys are doing a great job

Kraig M. 
Rating:
5.0

Customer did not leave a comment.

Donny J. 
Rating:
1.0

I Called for a reservation on Byrne Road in Toledo Ohio I thought I had a reservations for a trailer that did not happen I got there at 5:10 PM and he said the Guy There will be a trailer within 25 to 30 minutes I wait till 6 o'clock he said one trailer at the guy I guess his car caught on fire and the other one he didn't know he sent me on Detroit Avenue and Glendale I was so irate time I walked out of his office that he told me to go to the one on Detroit and Glendale that there was a trailer there in Toledo Ohio that was a nightmare there was not a trailer available there they sent me to Reynolds Road in Toledo Ohio I finally got my trailer it was already 6:45 PM I was so upset and so mad but I told him I was not trying to take it out on them but that was bullshit I would never ever suggest somebody to go to your company ever again I asked him if I could get a discount and they said we cannot do that there's not a manager here at this time . I am not happy with your company at all and I hope that the manager at that on Byrne Road gets notified on how this guy behind the desk handle bit everything it was a nightmare.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

daniel C. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
5.0

well satisfied

John S. 
Rating:
1.0

When you have a full lot of uhauls, you should walk the customer to the vehicle or give clear instructions where the vehicle is located. If a customer stands in line for 20 minutes inside and then you send him outside to turn in keys, they should not have to stand in line again. They should be moved back to the front. We spent 45 minutes returning a car; ridiculous and poor customer service. Also, when we pulled up outside, there was a worker outside any she never said anything to us that she needed to check in uhaul. I will never go to that uhaul again.

Brian W. 
Rating:
4.0

Rental agents were friendly, helpful, and accomodating. A good experience.

BILL M. 
Rating:
5.0

Driver door window crank is loose

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Nothing, great as is.

Al V. 
Rating:
3.0

Clean out the trailer trash before the customer leaves. So the customer doesn't get charge for returning the trailer not clean.

Jaymes A. 
Rating:
4.0

The moving co make a move ripped me off . I would like Corporate to call back and make restitution. please and thank you

Jason B. 
Rating:
5.0

Quicker check in when returning equipment, if possible. Great friendly team is a true asset.

Steve F. 
Rating:
5.0

Jessie is very good at her job she took care of me I will always deal with Jessie Anderson.

Terrance C. 
Rating:
4.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

No comments

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
5.0

I wish you would either provide the final bill when equipment is turned in or promptly email it out.

Madeline M. 
Rating:
5.0

N Reynolds Uhaul is the only store I go to rent trucks/wagons. The staff are always nice and di a great job

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
2.0

Customer did not leave a comment.

Lauren H. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
3.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Josiah B. 
Rating:
5.0

Customer did not leave a comment.

Keytwain H. 
Rating:
3.0

Customer did not leave a comment.

Craig W. 
Rating:
2.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
4.0

Having rented several times from this location over the last couple of years, I'm starting to read the staff well and understand what is going on. The current staff in place is rather knowledgeable and very helpful. They are severely understaffed as just a few are constantly doing everything. I'm not complaining at all, rather impressed by them. I'm more trying to be the cannery in the coal mine. Can't let this crew go by not working to keep them if you are not doing this already. I hope next time I rent something, most if not all of the faces will be familiar.

James K. 
Rating:
1.0

The attendant I got was super short with responses and seemed irritated to have to do his job. The whole time during the interaction the whole staff was eating pizza and didn't even stop while helping a customer. So I would have to wait in between bites of pizza to get help. He also insisted I needed to rent the equipment for a minimum of 2 days when I only needed 1 and the other locations I've rented from did do 1 day 1 way rentals.

haydyn B. 
Rating:
5.0

Customer did not leave a comment.

Drew T. 
Rating:
4.0

Customer did not leave a comment.

JACOB K.  |  Overall Experience 
Rating:
4.0

The only problem we had was with the online return it kept saying (Internal error has occurred and we can not complete)

Christine T. 
Rating:
5.0

Customer did not leave a comment.

Shelley H. 
Rating:
5.0

I've moved several times in the past couple years and have needed to rent trucks from uhaul multiple times The North Reynolds store has been the best place by far The staff has always been friendly and professional. The trucks have been cean and in good condition

Joseph C. 
Rating:
2.0

Customer did not leave a comment.

darne S. 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
5.0

Customer did not leave a comment.

thomas C. 
Rating:
5.0

Nothing, the staff was friendly and professional. They were very quick and efficient with checking in and out.

Joseph K. 
Rating:
1.0

You guys charged me extra 150 dollars when I cleaned the truck put gas back in folded pads. You guys suck and I use you a lot and this happens all the time. I will be telling everyone not to use you.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Your personnel was outstanding

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Terry E. 
Rating:
5.0

Customer did not leave a comment.

edward K. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

The associates that helped me that morning were very friendly and helpful. I wish I could remember their names. But thank you for the overall great experience with you guys.

Topie L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA J. 
Rating:
5.0

Customer did not leave a comment.

Jonah M. 
Rating:
4.0

I asked how tall the truck was and he had no clue. Like no one has ever asked. OK, he didn't know, but made no effort to find out. Other than that, he was very friendly and professional.

TODD M. 
Rating:
5.0

The person that helped me both when I picked up and returned the vehicle (same guy) was very helpful and nice. Thanks for the great experience.

Jeffrey H. 
Rating:
5.0

Nothing, everything was effortless.

Kimberly H. 
Rating:
5.0

Check in was great. Staff was helpful, friendly and professional. Great job!

Chad E. 
Rating:
3.0

I was told I would receive refund discount if I returned trailer a day early. Check out friendly. Return staff would rather not have been working.

RandallJ G. 
Rating:
5.0

Customer did not leave a comment.

DanielB J. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Great service

Sam G. 
Rating:
4.0

Customer did not leave a comment.

COLIN C. 
Rating:
4.0

Clean the vehicle.

Alex W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Make the phone online return much easier to use. I tried to use it and couldn't, so I just parked where I could and returned the key in the drop-box, which took forever to find.

channel J. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
2.0

I went to pick up my trailer and the one I reserved was not there. It didn't seem like they were quick to try and figure out a solution or even cared about this issue but more so okay with me not getting what I ordered. The equipment worked fine but the customer service was lacking.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Joe I. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Wallace D. 
Rating:
5.0

Customer did not leave a comment.

Erik G. 
Rating:
3.0

I booked this a month ago. I scheduled to get the truck at 3:00PM at the location that was 4 minutes from my house. Then comes the day of packing and moving, I get a call about 5 hours before it's supposed to get picked up…they stated they messed up our reservation and no longer have the truck. We had to wait until 6:30PM and drive to a location that was three times further away. It annoying when you book something so far ahead of time and plan around times and dates and schedules.

Geoffrey R. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Awesome service;)

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Never said this before ABSOLUTELY NOTHING!! They are clearly understaffed but manager is powerhouse at multi-tasking!!! Great customer service, courteous staff!

Yolanda B. 
Rating:
5.0

They are very kind to people and are will to help quickly. They do a great job!

Jim S. 
Rating:
5.0

Everything was AWSOME the only thing that I didn't care for is that if you open at 7:00am than open at that time not 7:04am......good thing the other gentleman that I was waiting for had a very good personality. Over all everything else was AWSOME. Thank you

Diane J. 
Rating:
5.0

Excellent experience

Jennifer Z. 
Rating:
5.0

Customer service was superb. (As always.)

Martin R. 
Rating:
5.0

Mickayla was a tremendous help and a pleasure to work with. She was very understanding that I had to use two forms of payment because I was not aware of the additional fees for using a certain type of card, and helped make sure my transaction was smooth, even with the equipment failing mid-transaction. The only thing that I would say needs improvement is the various additional charges for different forms of payment would be nice to know upfront, instead of assuming the customer will know or have 3x the amount of their rental fee on them at the time of check out.

LaTisha B. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
3.0

Customer did not leave a comment.

Wade G. 
Rating:
5.0

Customer did not leave a comment.

NICK L. 
Rating:
5.0

Customer did not leave a comment.

Wasfi A. 
Rating:
5.0

Nice people

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Prem Anand V. 
Rating:
5.0

Customer did not leave a comment.

joanne C. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO G. 
Rating:
5.0

Very friendly staff and that's all I have to say about that

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Johna M. 
Rating:
2.0

My review would have been a good one had not it been for my encounter with the woman who was working at counter. She was training an employee when we arrived and upon completing our rental, she told us where our truck and trailer were on the lot. She came outside to hook the truck to the trailer, and I asked if we could do a walk around because I noticed scratches on the truck. She replied you have a phone take pictures. Her response and demeanor left me irritated. I told her I didn't want to be held responsible for something I didn't do. Her response was I don't need your attitude. This is a woman I do not know and had never met labeling me/ stereotyping me with a attitude. I can only assume this is because I am a black woman. I did not have an attitude I was however irritated by her earlier comment and there is a difference. If this employee is going to continue to stereotype or place labels on customers, she should make sure they fit. This was customer service at its poorest. No matter what she felt about me I am a customer, and she should have kept her opinion to herself.

GINA B. 
Rating:
5.0

Issue with the invoicing - The extra charges were not warranted.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Madison W. 
Rating:
2.0

Firstly the staff was cool and helpful! I only had trouble with my storage unit itself! It was leaking inside and should not have been! The staff was very helpful whenever it came to trying to help me with this situation but in all my clothes were ruined along with lots of my children’s clothes, shoes, and toys along with a few other household items and jackets, coats, hoodies ruined. So get insurance and be safe than sorry.

Phyllis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allie M.  |  Overall Experience 
Rating:
4.0

Do not rent our trucks that have previously been in an accident and not repaired! The front bumper was busted up and the steering was loose and yet they felt it's ok to rent out the truck.

Mary A. 
Rating:
2.0

Staff confirmed my order, my truck, my timing, and my contract. They handed me the keys and I left. 30 minutes later they are calling and demanding that I bring the truck back because I “have the wrong one” - meanwhile, I am 7 minutes from my pickup destination. She was very rude on the phone with me and made it seem like the overbooking of the truck was my problem. She even told me there was a fee if it wasn't back. After confirming I would have the truck back by 7pm that evening, she let me have it. I called a representative of uHaul to explain the situation and she said that I was first on the reservation for the the truck I was in, so there should have never been that phone call. I was on hold for a total of 2 hours, waiting for representatives over the course of this booking and scheduling; so to have this happen on top of everything else. I am disappointed to say the least. Especially with how the location handled it.

ETHAN J. 
Rating:
4.0

Customer did not leave a comment.

dajah j.  |  Overall Experience 
Rating:
5.0

I received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.

Henok D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawasha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keianna W.  |  First Impressions 
Rating:
4.0

Costumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!

dajah j.  |  First Impressions 
Rating:
4.0

I was Over charged the manager had to fix it and still haven’t received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Friday

thessa c.  |  Overall Experience 
Rating:
2.0

Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actions

thessa c.  |  First Impressions 
Rating:
5.0

Everything was good

Phillip S.  |  Overall Experience 
Rating:
5.0

Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.

vincent p.  |  Overall Experience 
Rating:
2.0

Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.

Tyshay M.  |  Overall Experience 
Rating:
1.0

Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.

Yang L.  |  Overall Experience 
Rating:
5.0

The lady I spoke with was very helpful.

Delana R.  |  First Impressions 
Rating:
1.0

Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.

mary B.  |  Overall Experience 
Rating:
5.0

Friendly, accommodating, and prompt service helped make a stressful move much easier!

Scott C.  |  Overall Experience 
Rating:
5.0

A+ experience

joanne m.  |  Reservation 
Rating:
1.0

I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks

Janet K W.  |  Overall Experience 
Rating:
3.0

We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.

phil k.  |  Overall Experience 
No reviews have been submitted for this location.

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