Customer Reviews for U-Haul Moving & Storage at Rte 295

4518 reviews

411 Marginal Way   Portland, ME 04101
(Rt 295 & 1a)

(207) 774-0758

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(207) 774-0758

411 Marginal Way
Portland, ME 04101
(Rt 295 & 1a)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

I have used you many times and I won't hesitate in the future. Thank you!

AARON S. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
4.0

Try to reduce mileage price ...

LANGABA A. 
Rating:
1.0

I was sent off to find mom the truck that I rented which was then found to be located half a mile away from the office and they had to use one of the outside people to go and find it and then it proved to be full of junk including mattresses and old cans of food the second truck they offered me only had is 1/16 of a tank of gas the truck had 160,000 miles on it and the front end shook while driving. The whole operation is subpar.

stephen B. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
4.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Best U-Haul experience ever for this location. It used to be dreadful. Yesterday it felt like a new place. (Employees scurrying in and out should still be required to wear a mask...) The folks behind the desk could not have been friendlier and more efficient.

James P. 
Rating:
4.0

Customer did not leave a comment.

ALDEN W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

The staff were all helpful and courteous, even going out of their way to assist us. Thank you.

David C.  |  First Impressions 
Rating:
5.0

Everything went off without a hitch ;)

RICHARD W. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

I'm still don't understand the extra charges I've got but my overall experience was satisfactory.

BOLIVAR R. 
Rating:
1.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
5.0

Service was fabulous. I hadn't rented a truck in years; and both of the guys who worked there made the experience easy and helped look out for my interests. Great experience

KELLIE C. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
2.0

I took me over a week to get my final bill/invoice TWICE - on two different truck rentals in two different weeks. And I do not believe I would have received either if I did not stand in line at the location and wait for it. Very disappointed.

MEGHAN T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
4.0

Customer did not leave a comment.

GREGORY O. 
Rating:
4.0

truck idled very strange and felt like it was going to stall at lights and stop signs I was changed for furniture pads which I did not ask for and did not use.

TAMARA R. 
Rating:
5.0

Great employees, and great, quick, easy service.

JIMMY N. 
Rating:
5.0

It took me FOREVER to get through to an agent by phone. And also your web site was broken and wouldn't allow me to cancl a reservation. IN PERSON everything was excellent.

MARGARET M. 
Rating:
5.0

I had to change my drop off time to a later time. I called the Regional Scheduling Office and spoke with Haley. Haley was absolutely phenomenal!!! I told her what my issue and request was. Without blinking an eye, Haley quickly and efficiently changed my drop off time from 10AM to 12 Noon without further charges being imposed. Thank you Haley!! I sincerely appreciate your assistance and how friendly and helpful you are. Amazing service!!!

CHALMER D. 
Rating:
3.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

Nawaf H. 
Rating:
5.0

Please send me my receipt .

MICHAEL B. 
Rating:
3.0

Everything went as planned on return.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

COME ARISTIDE B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD JOSEPH S. 
Rating:
1.0

The trailer I reserved several days in advance was not available as it had been booked by someone else.

WILLIAM R. 
Rating:
5.0

Good customer service at the desk

SAMUEL H. 
Rating:
5.0

The left hand turn signal stopped working toward the end of my rental.

Norman G. 
Rating:
5.0

Great and personal customer service - truck was in perfect condition!

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

FATHIA E. 
Rating:
4.0

we could not figure out drop off with the I phone. This was confusing. Maybe we just needed to drop keys in the after hour box? This was not clear. we have used this location before, a very helpful man who is U haul employee who was leaving work(office locked due to after hours) helped my husband and did the drop off activity to help my husband who could not figure our I phone drop off.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

We had reserved a srorage unit 2 months ahead at dropoff. We confirmed it day oc dropoof while inbound to Maine from Colorado. No storage unit was available, amd the person working with us in Maine was completely unperterbed and had no helpful ideas after we dro e a trailer 2100 miles. Completely unacceptable

ALLAN K. 
Rating:
2.0

Entrance is extremely misleading

SAMANTHA C. 
Rating:
1.0

I was charged double for dropping off at a different location

DYLAN H. 
Rating:
5.0

Customer did not leave a comment.

Emmeline K. 
Rating:
5.0

Customer did not leave a comment.

FATHIA E. 
Rating:
5.0

Nothing great service best I ever had.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

The employee who helped with hooking up the trailer was very friendly and knowledgeable. Sorry, can't remember his name, but he did have a thick foreign accent. I look forward to renting a trailer from Marginal Way location in the future.

LAWRENCE C. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Giogi was outstanding

Darren L. 
Rating:
5.0

The mobile system did not work at all. Had to go inside to get the keys and check in

maxwell B. 
Rating:
1.0

I was charged extra and had to spend 3 hrs on multiple calls to get it corrected. This is a scam!

PRAKASH S. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
4.0

Too busy

RAMONA T. 
Rating:
4.0

Check out was fast and easy. Staff was helpful

Jason T. 
Rating:
5.0

It was a great experience overall.

PETER W. 
Rating:
2.0

Rented a 6 by 12 trailer with ramp for 12 hours. Trailer had oil on the mid deck that caused 2 60+ Year olds to slip and fall. Returned the trailer on time at 7 pm. Office doors were locked. No problem until I saw the next morning that I was billed for 2 days (double charged). Could not get through to the location by phone. Uhaul.com did let me send them a message which I did this AM and have not had a response.

STEPHEN M. 
Rating:
4.0

I hate filling these things out

ABIGAIL S. 
Rating:
5.0

I checked in and out in person and the folks working at the counter and receiving trucks outside were skillful, efficient, and congenial - thank you so much!

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
1.0

I was charged for two rental periods despite being told by a rep that it would just be one. Nearly 100 dollars more than I was quoted and returned on time.

Zacaria W. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

STEVE G. 
Rating:
5.0

Great service. Friendly staff. Easy in. Easy out.

RICHARD D. 
Rating:
3.0

Make sure the trucks are ready when customers arrive for their booking so they don't have to wait.

ALEXIS P. 
Rating:
5.0

Customer did not leave a comment.

SARA G. 
Rating:
3.0

The first van that I got in had an "oil change required" indicator lit so I asked for another van. The second van had the same oil change required sign lit so I asked an attendant in the parking lot about it (I didn't want to go back to the desk for a third time!) and he said the van was OK, and that they change the oil every month on them but sometimes forget to re-set the lights. I took the van anyway and it was fine but it didn't make me very confident in the overall maintenance of the vehicles there.

Gloria L. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

The very nice man whom I believe is the manager - you should have more of him! Very professional and business-like yet still very personable...and this is a tough location with its access to Rt. 295. Have already booked another day!

Susan F. 
Rating:
4.0

Customer did not leave a comment.

CARL K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

I did the online check in and it felt weird and rude to bypass the line to get my key. There should be a designated place to go so it feels less rude.

Joann B. 
Rating:
5.0

Customer did not leave a comment.

Sarah K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Cable harness on trailer was faulty, just need to fully test before renting out. Staff was quick to repair within 1/2 hour so no impact. Giorgi from Georgia was great on trailer return.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Karen D.  |  First Impressions 
Rating:
5.0

Staff was helpful even after they finished closing.

BRANDON D. 
Rating:
4.0

Recommend showing up early to start the logging in process. The approval took quite a few minutes. I wasn't in a hurry, but I would have come before my pickup time to start that process.

Paige R. 
Rating:
5.0

Customer did not leave a comment.

Montana G. 
Rating:
5.0

This site has always been great.

Valencia B. 
Rating:
5.0

Truck with only 4700 miles on it had a strong smell of nicotine, really a shame. Only spent 90 min in the truck but had a headache that lasted all morning. Not sure what can be done to rectify this in the future but it was a disappointment. Location, service, all else was great.

BENJAMIN K. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Your man in the yard was awesome !! He seemed to read my mind about how I planned to pick up the 12by6 trailer.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
3.0

vehicle was not ready for pick up. had to wait in long line upon return. you could use more employees

Robert M. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
4.0

The Uhaul App is not easy to use and I can not recommend it to anyone

CONSTANTINE Z. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
4.0

have the rental unit ready and not expect the customer to go to the other lot, especially during cold weather when it is night time. Customer service should be doing this not the customer.

LAWRENCE H. 
Rating:
5.0

They were very nice people

ZACK A. 
Rating:
5.0

Sometimes the wait in line for service is very long so I always give myself a 45 minute lead to my desired pickup time. Today, I breezed right through!

Richard H. 
Rating:
3.0

Check in was easy because I did everything online. Disappointed to have to clean the snow and ice off the windshield. Would also be great to know where the truck is actually on the property.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Excellent Customer Service and very impressed! 5 star rating....

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Benedict F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
4.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
4.0

Customer did not leave a comment.

belinda A. 
Rating:
5.0

Just make sure your photos are accurate on the online portal

KERRY G. 
Rating:
5.0

Very accessible and I really appreciate the service being available right before the storm.

KENNETH B. 
Rating:
5.0

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

jennifer r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy G.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and courteous!

Carol M.  |  First Impressions 
Rating:
3.0

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

FREDERICK D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dana s.  |  Overall Experience 
Rating:
5.0

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Susan W.  |  Overall Experience 
Rating:
5.0

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Paul R.  |  First Impressions 
Rating:
3.0

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

MICHAEL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAHFUZ F.  |  Overall Experience 
Rating:
5.0

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Robert H.  |  Overall Experience 
Rating:
4.0

For some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Bryan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Soozie L.  |  Overall Experience 
Rating:
5.0

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Donalee S.  |  Online Move In 
Rating:
5.0

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Diane N.  |  Online Move In 
Rating:
4.0

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Rodney M.  |  Online Move In 
Rating:
2.0

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as “tiny homes” smoking, lounging, napping even in their unit.

Yvette K.  |  Overall Experience 
Rating:
4.0

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Joshua D.  |  First Impressions 
Rating:
5.0

Thank you. Your assistance and availability is greatly appreciated!

Michael Q.  |  Overall Experience 
Rating:
4.0

Thanks for the service and trust and i will be sure to let others know that you are the best..

Bienvenu K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J.  |  Overall Experience 
Rating:
1.0

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

reynaldo c.  |  Overall Experience 
Rating:
3.0

I called many times but never received a call back. My storage unit had no lighting in it.

elizabeth h.  |  Overall Experience 
Rating:
3.0

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ronni-Jo C.  |  First Impressions 
Rating:
5.0

The only thing is that I thought it was a little pricey, other than that good experience.

Ashley M.  |  Overall Experience 
Rating:
5.0

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

ANN K.  |  Overall Experience 
Rating:
3.0

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Bryan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Guangyao L.  |  Overall Experience 
Rating:
5.0

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

ANN K.  |  First Impressions 
Rating:
4.0

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Aymes B.  |  Overall Experience 
Rating:
5.0

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Benjamin C.  |  First Impressions 
Rating:
4.0

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

MVITA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna R.  |  First Impressions 
Rating:
3.0

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Nichole H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT E.  |  Overall Experience 
Rating:
2.0

Expensive and my boxes got wet.

Adam G.  |  Overall Experience 
Rating:
5.0

The Strout girls and George were awesome!!!

Deb S.  |  First Impressions 
Rating:
2.0

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Martha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen L.  |  First Impressions 
Rating:
5.0

Excellent

Betty G.  |  Overall Experience 
Rating:
5.0

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

christine r.  |  Overall Experience 
Rating:
5.0

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Kristy M.  |  First Impressions 
Rating:
5.0

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

April E P.  |  Overall Experience 
Rating:
5.0

Great experience

CHARLES F.  |  Overall Experience 
Rating:
4.0

None

Christina C.  |  Overall Experience 
Rating:
5.0

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Trisha S.  |  Overall Experience 
Rating:
5.0

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

JACK G.  |  Overall Experience 
Rating:
2.0

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

Rose K.  |  Overall Experience 
Rating:
4.0

Clean, Very friendly staff.

jeff j.  |  Overall Experience 
Rating:
5.0

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Thanks.

andrea o.  |  First Impressions 
Rating:
4.0

All went well

Christina C.  |  First Impressions 
Rating:
2.0

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

robert f.  |  Overall Experience 
Rating:
4.0

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

KAYLA W.  |  Overall Experience 
Rating:
3.0

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Schadrac J.  |  First Impressions 
Rating:
3.0

needed more staffing

Douglas C.  |  First Impressions 
Rating:
5.0

Staff was very attentive knowledgeable and quick

michael m.  |  First Impressions 
Rating:
4.0

Great service. Wish there was an elevator

Anita R.  |  First Impressions 
Rating:
5.0

Always helpful, always polite.

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Just great

Shonda O.  |  First Impressions 
Rating:
5.0

Your staff was professional and kind. Thank you!

candace f.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

dana l.  |  Overall Experience 
Rating:
4.0

Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

michael s.  |  Overall Experience 
Rating:
5.0

The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

LEANN V.  |  Overall Experience 
Rating:
2.0

The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

Steven Q.  |  First Impressions 
Rating:
5.0

Everyone was very nice and accommodating!

KELLY S.  |  First Impressions 
Rating:
1.0

I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

KAREN P.  |  First Impressions 
Rating:
5.0

Always someone available and helpful.

Robert B.  |  Overall Experience 
Rating:
5.0

Excellent location and very helpful hours. The facility was clean, well lit, and secure.

brenda l.  |  Overall Experience 
Rating:
5.0

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

Philip M.  |  First Impressions 
Rating:
4.0

🐾

David G.  |  Overall Experience 
Rating:
5.0

Service was excellent in every way! Thank you!!

Joanna C.  |  First Impressions 
Rating:
5.0

Great service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished

John K.  |  Overall Experience 
Rating:
5.0

Quick, efficient and friendly service! Will gladly deal with these people, again....

michael c.  |  First Impressions 
Rating:
5.0

Thank you! I always love doing Business with you guys!

Eric H.  |  Overall Experience 
Rating:
4.0

Great customer service, however the trucks blocking the entrance was frustrating.

tonya d.  |  First Impressions 
Rating:
4.0

Had to buy special lock.

Philip B.  |  Overall Experience 
Rating:
1.0

Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Sterling D.  |  First Impressions 
Rating:
5.0

They were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you

Darcy and Jon S.  |  Overall Experience 
Rating:
1.0

This u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!

Lisa M.  |  Overall Experience 
Rating:
5.0

The manager was great, friendly And very helpful. We had a great experience, thank you so much!

Kasey M.  |  First Impressions 
Rating:
5.0

the staff were very friendly and informative

paul b.  |  First Impressions 
Rating:
5.0

Very satisfied with the service received.

TYRONE K.  |  Overall Experience 
Rating:
5.0

The staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.

David G.  |  Overall Experience 
Rating:
5.0

They were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.

Samantha S.  |  Reservation 
Rating:
5.0

Great service!!

BILL M.  |  Reservation 
Rating:
1.0

I told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.

Rukia A.  |  Overall Experience 
Rating:
5.0

Very busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.

Andrew M.  |  Overall Experience 
Rating:
2.0

Move in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.

Theresa K.  |  Overall Experience 
Rating:
1.0

I have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.

Sonya M.  |  Overall Experience 
Rating:
2.0

LONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.

Jura A.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Great experience. Thank You!

Christopher D.  |  Overall Experience 
Rating:
3.0

Every time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on

Pamula/John T.  |  Overall Experience 
Rating:
5.0

The small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.

CHESTER B.  |  Overall Experience 
Rating:
2.0

Not nearly enough help. Long line and wait time to check in.

jim s.  |  Overall Experience 
Rating:
3.0

Had no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.

charity l.  |  Reservation 
Rating:
4.0

There is always a long line in the office; service takes a while.

lex j.  |  Overall Experience 
Rating:
5.0

Excellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. I highly recommend their services.

Andrew M.  |  Reservation 
Rating:
5.0

U haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Thanks.

Eric G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Susanna P.  |  Overall Experience 
Rating:
4.0

Jennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.

BILL B.  |  Reservation 
Rating:
5.0

awesome team in portland

Noah B.  |  Reservation 
Rating:
3.0

This U-Haul locations doesn't have the amenties that most others I've seen. Also, the staff is either over-worked or just disinterested. Each time I had to visit for support I waited a long time.

Jeremy A.  |  Overall Experience 
Rating:
1.0

After I had made payment online with agent I went to location. After 30 minutes of waiting for someone to figure it out I was told I did not have a reservation and even if I did there did have one!!!

LAURIE L.  |  Reservation 
Rating:
4.0

The only thing I am still waiting for is the door repair. It falls off the track and I nearly impossible to open or close. I was made aware of the problem when the unit was first rented. Thank you

PHIL L.  |  Overall Experience 
Rating:
4.0

The check-in was a little slow as there was a long line with only one Uhaul employee at the counter to help. The drop-off process was quick and easy.

TREVOR B.  |  Overall Experience 
Rating:
5.0

The lady we spoke with, that secured our storage unit was great!! She took the time to explain all the details to us. We will gladly continue to do business with Uhaul Storage.

Sean W.  |  Reservation 
Rating:
5.0

Great Experience

lee h.  |  Overall Experience 
Rating:
4.0

Staff and facility great. I did originally request and reserve a large storage unit that upon arrival with items was not available and caused a lengthy, multi-storage unit scenario to unfold.

Andrew P.  |  Overall Experience 
Rating:
1.0

Use any where else

Trever A.  |  Overall Experience 
Rating:
5.0

very nice and affordable price

George M.  |  Overall Experience 
Rating:
5.0

This facility is great! The staff was always helpful. The unit was clean. Parking for loading/unloading was convenient. I always felt safe coming and going at all hours. A great experience! Thank you!

JUDITH K.  |  Overall Experience 
Rating:
4.0

Access to indoor storage area for longer hours would be helpful.

Gavin T.  |  Overall Experience 
Rating:
2.0

I was under the impression that we were finished with paying rent from 0129 storage unit. All belongings have been out of unit for a month now.

Damian H.  |  Overall Experience 
Rating:
5.0

I always appreciate the experience with this store.

Codi P.  |  Overall Experience 
Rating:
1.0

Have used uhaul off and on for years. This will be the last time. There is a saying, if you get good service, you tell a few people, if the service is bad you tell at least 25 people.

ellen d.  |  Overall Experience 
Rating:
2.0

Worst customer service I've encountered almost anywhere. Horrible attitudes and just unwilling to help. Dont dare go here near the end of the day as employees scatter to avoid any sort of concerns.

brandon d.  |  Overall Experience 
Rating:
3.0

The staff was polite but the check in and check out was slow because of only one staff at the counter. And as I commented to you before (which you did not reply to) the person paying with the card or

emily m.  |  Overall Experience 
Rating:
1.0

I found the area to hot and many homeless people watching me. I felt it was not safe.

David G.  |  Overall Experience 
Rating:
5.0

Maybe a little more help at service counters during busy times

John M.  |  Overall Experience 
Rating:
4.0

Friendly, helpful owner. Erich, was very helpful too, thank you.

dennis h.  |  Overall Experience 
Rating:
3.0

No comments

Janet M.  |  Overall Experience 
Rating:
5.0

Keep up the good job and great attitudes!

MICHAEL D.  |  Overall Experience 
Rating:
5.0

Everyone there was so helpful and nice!!!

Derek S.  |  Overall Experience 
Rating:
5.0

Jeremy was friendly and efficient!

Jane M.  |  Overall Experience 
No reviews have been submitted for this location.

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