Customer Reviews for U-Haul Moving & Storage at S Fraser Way

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at S Fraser Way

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Stephen K. on

Rating:

The 25 hr drop off was almost completely full of truck and two trailers at 7:03 pm. Which is when they close. I was able to squeeze trailer into front of line and out of the way

Dale T. on

Rating:

Love you guys!

Todd H. on

Rating:

Customer did not leave a comment.

MURRAY L. on

Rating:

The manager who set up the rental was amazing. I believe her name was Jennifer. Efficient and incredibly knowledgeable. Her professional attitude and excellent customer service skills made getting the right equipment and coordinating a one way rental a breeze. I wish half of my employees put as much care into their work as she obviously does. The customer service rep who did the pick up was also excellent. Her name was Lakwinder. She was very polite and friendly and she did a great job. We were in and out in no time and on our way. I will most certainly be recommending this location and team to friends who need rentals or storage. An Excellent experience.

Robert W. on

Rating:

the people where great, the equipment was excellent....you computer system sucked big time, the lady had to switch phones it was slow and just a pain in the ass. My biggest complaint...she could not do anything MANUALLY!!!!! Bob Warrell

Karen H. on

Rating:

When customers are trying to get information don't shove them aside to help others.on day of installation @7am. They tell me no one to install my hitch with one week notice! 3 hrs to install took 6 hrs!

Brian S. on

Rating:

Customer did not leave a comment.

Wendy G. on

Rating:

Online check in needs to be bit more streamline. Several customers were struggling wig it

Charles A. on

Rating:

The pickup truck was not cleaned well, there was damage that the staff were unaware of, the steering pulled to the left ( could be low tire or an alignment problem), the check-in process online is not user friendly

Charles H. on

Rating:

None

Vineetha N. on

Rating:

Customer did not leave a comment.

Lorna W. on

Rating:

I was charged for fuel when the pamphlet explained the amount I was to re-fill it and I did it according to this. When I questioned it, I was told that the pamphlet is wrong....

James T. on

Rating:

Customer did not leave a comment.

Morris J. on

Rating:

Had to get a 10 x 15 instead of a 10 x 10. Staff very helpful to accommodate. Able to unload and drop off trailer with no problem.

Morris J. on

Rating:

Customer did not leave a comment.

Cathie H. on

Rating:

Customer service was exceptional!!!

Rob M. on

Rating:

Customer did not leave a comment.

tom C. on

Rating:

The self check-in was a nightmare. As a long time customer, this sucks when you don't have a phone set up to do all the things that this new system requires. Fortunately, the human person at this location took over and got me through this process. If not for her, this would have been a very negative review and customer loss. Basically, I'm old. If you want to keep me as a customer, then it's you who has to come up with some system to keep me as a customer.

Lloyd J. on

Rating:

Have more staff available to improve turnaround. On the job training does not help me. Took 35 minutes to do the paperwork etc and get me on the road.

Jacey G. on

Rating:

Customer did not leave a comment.

ANSA B. on

Rating:

Customer did not leave a comment.

Daniel W. on

Rating:

Customer did not leave a comment.

kathy Z. on

Rating:

After a lot of drama to finally have my reservation pick up at this location, I have only one complaint I have a gift voucher from u-haul and wanted to apply it to my rental and the woman serving me could/would not apply it against my bill.

Andrey O. on

Rating:

Customer did not leave a comment.

luke H. on

Rating:

The reservation/pick up/ drop off is one of the most ridiculously over complicated process with forcing people to do it online. A complete square wheel procedure! Renting a vehicle should be on of the most simple procedure yet somehow you have managed to make it about as complicated and awkward as doing your taxes. Please rethink this

Lisa R. on

Rating:

Very friendly and helpful employees, no complaints about any aspect of this U Haul storage facility. Two thumbs up!

Donna M. on

Rating:

Jennifer was very helpful when I first called to rent the trailer and was very welcoming, helpful and pleasant when we went to pick up the trailer. A great experience.

Ron W. on

Rating:

Customer did not leave a comment.

Mark D. on

Rating:

all went smooth

James P. on

Rating:

The pick-up procedure was extremely frustrating and unnecessarily time consuming (35 minutes). The 24/7 Reservation System was not the least bit user friendly. Staff were cheerful, friendly, encouraging and helpful, but having to input repetitious info by smart phone was not an efficient and expedient exercise, when all the information had been submitted via on-line reservation the previous day.

Cliff G. on

Rating:

Customer did not leave a comment.

sean M. on

Rating:

Customer did not leave a comment.

Jason D. on

Rating:

Staff are the best, that is why I rent frequently from this location. The manager Jen is very helpful and always great to deal with.

David C. on

Rating:

Every time I go there the lovely young lady with the dark curly hair (Jennifer I think?) is personable, helpful, and knowledgeable. Impressed every time I deal with her.

David D. on

Rating:

Customer did not leave a comment.

mikkell b. on

Rating:

Everything was fine. Thx.

Gary D. on

Rating:

Customer did not leave a comment.

Robert D. on

Rating:

Excellent assistance both online and in the office.

GERARD & Bonnie R. on

Rating:

Staff was always helpful when needed and effectively answered any questions

Claude Russel T. on

Rating:

Staff goes over and above to make the experience great.

kimberly r. on

Rating:

This was not the U-HAUL I was originally booked in but it was convenient and they were able to accommodate me when the original U-Haul had a unit miss matched.

Barabara K. on

Rating:

thank you for your great help and consideration

Robert E. on

Rating:

Service rep went above and beyond. I only had a few hours before I had to fly out. She helped me find what I needed with local tips. Greatly appreciated

Alejandra C. on

Rating:

Friendly and knowledgeable staff always willing to help and go the extra mile.

Robert A. on

Rating:

I have just rented a 5x10 unit. I had a really difficult time getting the sliding latch to open. I talked to the lady on shift and she said that there were a number of units that are very difficult

TREVOR B. on

Rating:

Great staff!! Friendly and always helpful. Excellent!!

Thomas M. on

Rating:

The lady in the office was awsom helped me every step of the way nice n friendly professional arranged everything right there on computer i was in and out in 15 min very goo

Adam S. on

Rating:

Online bookings were easy, staff onsite always helpful, great pricing

Barabara K. on

Rating:

Thank you.,you have been a great comfort.

Grant A. on

Rating:

Very efficient and professional!

Ken M. on

Rating:

Jennifer was the best!

octavio j. on

Rating:

Really was a pleasure to have businesses with Uhaul the staff made very easy every thing.

Brandon B. on

Rating:

Great service!!!

ALBERT T. on

Rating:

thank you for great service - Jennifer has been an extremely helpful manager

Brett H. on

Rating:

1 headlight that was not working & damage to the truck. They said just take a picture & don’t worry. Really? Minor issue but the old damage was repaired but came loose. I’m not responsible for it.

Deborah H. on

Rating:

I rented a gated unit, I inquired about an exit fob, she stated there aren't any! Beware seniors & disabled , this may not be the storage units for you!

Wayne P. on

Rating:

Excellent service and storage unit was perfect for our needs.

Sergiy Z. on

Rating:

Friendly and helpful

joane r. on

Rating:

Excellent customer service and extremely helpful.

Chelsea J. on

Rating:

Only complaint i would have is a couple of our boxes were damp other then that overall happy

Raymond N. on

Rating:

As good as it gets! Couldn't ask for better!

Rob S. on

Rating:

I always get good service here

KATALIN W. on

Rating:

The facility was clean and well maintained, It appeared secure and well lit. The staff was friendly and helpful. I would recommend this facility to a friend.

Julie D. on

Rating:

Thank you for a great easy storage experience, we would definitely use your facility again. Cheers Julie

SANDY S. on

Rating:

Was convenient and secure

Leonard S. on

Rating:

The service was fair and courteous

Maria C. on

Rating:

Customer service in person on the phone was excellent. The storage facility was clean and larger than expected. Convenient location. I would definitely recommend Uhaul to anyone which I have. Thankyou

Carmen Beatriz G. on

Rating:

The woman at the desk who helped me was very helpful and very friendly and professional.

Nadia T. on

Rating:

Very good experience. Clean, accessible, worry free.

PHILIP BRYAN K. on

Rating:

Brilliant

Jeff B. on

Rating:

Very friendly staff would use again in a heartbeat if needed.

Ken K. on

Rating:

rated as above

SANDRA P. on

Rating:

Always clean and staff friendly and helpful

Robert K. on

Rating:

Office staff were super helpful. Gave me extended access when I arrived with the trailer so I could unload it and return it that night instead of having to return the following day.

Bruce U. on

Rating:

the staff was always very helpful, and professional. If I ever needed a storage locker again, I would definitely look at UHaul 1st.

Desmond D. on

Rating:

Only stay of two. Months— very pleasant staff— very satisfied. Thanks. Desmond. Dumaresq

Peter F. on

Rating:

great friendly staff, got me the truck i needed last minute (twice) , special promotions were applied, all in all a very pleasant experience which made moving less stressful! :)

Edwin G. on

Rating:

Was a easy to navigate and was easy to move out Was secure and safe Good job guys

Lynne D. on

Rating:

Thanks :)

Clint J. on

Rating:

The storage was great. But I called and reserved a van and car dolly 3 weeks in advance and when the day came I had to go 40 mins to other place horrible service thanks for nothing

Jim H. on

Rating:

Rented from you before and will rent from you in the future if the need arises. Thanks for the great service Jim