Customer Reviews for U-Haul Moving & Storage at Sandhill

1,210 reviews

1117 Sparkleberry Ln Ext   Columbia, SC 29223

(803) 766-7417

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 766-7417

1117 Sparkleberry Ln Ext
Columbia, SC 29223

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

KEIWAUN R. 
Rating:
5.0

Customer did not leave a comment.

SHANEIKA T. 
Rating:
4.0

Customer did not leave a comment.

Nola W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO W. 
Rating:
3.0

To make sure that it changes gears properly. On the interstate it didn't seem like it wanted to change gears it got all the way up to 3 1/2 rpm before it started to change gears. The U-Haul also acted like it didn't want to start up twice.

Wesley E. 
Rating:
4.0

Customer did not leave a comment.

ALBERTHA R. 
Rating:
5.0

The young man was working alone and he was multitasking three customers at the same time. The agent made sure extra equipment was available for unloading. Each customer service was handled professionally and courteous service. Later that day he finally got help when another agent came to work. Bravo UHaul great staff on Sunday September 19th morning.

Lenorr B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA L. 
Rating:
4.0

Professional and courteous service. Patient with my requests, and changes.

Lenorr B.  |  First Impressions 
Rating:
5.0

We rent from this location every 3 months or so and the team is always friendly and professional. Thank you so much.

Regina B. 
Rating:
5.0

The guys working there was AWESOME they helped us so much.

FAITH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEXTER D. 
Rating:
5.0

Customer did not leave a comment.

JACOB G. 
Rating:
5.0

Even easier drop off process. Friendly, helpful staff. Large lot

Denise B. 
Rating:
4.0

Customer did not leave a comment.

DONNA P. 
Rating:
2.0

Customer did not leave a comment.

MAURICIO N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

I was charged $20 additional dollars when i was told i WOULDN'T BE CHARGED by customer service when i extended my rental. I was told if i returned it at 6p i would be charged an additional day, i returned it at 5:30pm and was still charged and i called and still havent heard back from the GENERAL MANAGER about my refund.

Cameron D. 
Rating:
5.0

Keep doing what you doing 😊

TY S. 
Rating:
4.0

Our original drop off after hours location appeared to be an abandoned self car wash in a sketchy area. Did not feel safe and was not going to take a chance and leave the Uhaul at Da Basement Auto Detail at 1501 Brackenridge Road, Columbia SC 29206. Spent AN HOUR on hold with Uhaul and finally got a new drop off location 10 miles away. Not convenient to our original location drop off, spent more money on gas and mileage. Uhaul should really consider removing Da Basement Auto Detail from your location sites.

Samuel S. 
Rating:
3.0

Have accurate inventory of what the locations actually have. I reserved an appliance dolly and a furniture dolly and neither one was available when I went to pick up my truck!

DONTRA M. 
Rating:
4.0

Good Customer Service!

Marcella M. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Great personnel! Have rented two trucks for two different moves and the their job knowledge was perfect! Your software was great!!

GEORGE H. 
Rating:
4.0

Customer did not leave a comment.

Shirletha W. 
Rating:
1.0

Original guaranteed delivery date was Aug 24, 2021. Location failed to inform me that the truck would not be able to make the pick up on Aug 7, it was rescheduled for Aug 10, and again I was not notified that the truck would not be there. Pick up was finally completed on Aug 18 and the guaranteed delivery date was adjusted to Sep 7. I want to ensure I am compensated $50.00 a day past Aug 24 until the boxes are actually available for access. I addressed with location manager and have not heard anything and I previously submitted a concern, but I have not heard anything back. Location has no problem taking my money, but can't seem to communicate otherwise. Very dissatisfied. Additionally, U-Haul.com repeatedly gave me errors while trying to submit concern, so now it is a review.

TYLER W. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
3.0

Need more help also

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Biddieya S. 
Rating:
5.0

Customer did not leave a comment.

KAREN J. 
Rating:
5.0

The manager at this facility is extremely professional and helpful. Definitely will continue to come here.

Carlos M. 
Rating:
1.0

Customer did not leave a comment.

Tamika J. 
Rating:
5.0

Customer did not leave a comment.

LINDEN B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Jasmine W.  |  Overall Experience 
Rating:
5.0

Local office to answer phone.

VICTOR A. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

Angelica G.  |  First Impressions 
Rating:
3.0

Inconvenient mazes to travel through to locate unit, assigned a unit that was occupied initially. Hallways well lit but the unit was dark.

LAKIEBA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milicent T. 
Rating:
5.0

Very friendly and professional place

BOGUSLAW H. 
Rating:
1.0

Take Customer claims seriously. Do the proper investigation to find fair solutions for customers incident.

HORACE F. 
Rating:
5.0

Customer did not leave a comment.

VERNON S. 
Rating:
5.0

Customer did not leave a comment.

DANNY C. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

CORNELL T. 
Rating:
5.0

Late!

LeRoy F. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
5.0

Customer did not leave a comment.

MARLON W. 
Rating:
1.0

There is always a delay when coming to the sparkleberry location. Communication is awful and service is below the rating scale. I reserved a truck online for 08/17/21, once I arrived I immediately notice the front passenger tire was extremely low. This caused a delay which caused me to go into the building to notify staff. The staff put air in the tire. I then go around to the back to my storage unit to obtain my possessions; to notice the lock had been replaced with a letter combination lock. I did not have the code, therefore this caused another delay which caused me to go drive around to go back into the building to notify staff. The staff had to make a phone call to request the combination code, therefore I was asked to make my run then come back to receive a key to the new lock. The worst part is that the company charged me $9.00 extra for 2 gallons of gas; gas I wouldn't of had to use. The employees are always clueless and blame the issues on someone who is not working that day. I try my best to be proactive by completing everything online, however I find myself repeating all the steps once I get to the location again. I had a storage in this facility, however I will ensure my things are removed so I won't have to come back to this location. Please properly train, educate, and communicate with the staff so they are able to assist customers. The manager try his best to do it all, however it is impossible to be in multiple areas assisting every customer.

TAMIKA D. 
Rating:
5.0

Customer did not leave a comment.

APRIL W. 
Rating:
3.0

Customer did not leave a comment.

Tony P. 
Rating:
4.0

Customer did not leave a comment.

Kellie I. 
Rating:
3.0

The vehicle had not been cleaned out. There was coke spray on the inside of the windshield, the change oil light was on, and a low tire light was on.

MARTY B. 
Rating:
1.0

Promised me one price but charged me double in the end.

Christina M. 
Rating:
3.0

Customer did not leave a comment.

LAKIEBA B.  |  First Impressions 
Rating:
4.0

Have additional personal and service lines available to cut down on wait times.

Gerald R. 
Rating:
4.0

The only problem I had was this one would never answer the phone if you called there.and my move out date was 7/15 not in August. Thanks Angela

ANGELA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory W.  |  First Impressions 
Rating:
3.0

Manager was on the phone and was unable to inspect equipment. I was charged for 2 gallons of gas for almost $10!

HOWARD L. 
Rating:
5.0

Customer did not leave a comment.

CORNELL T. 
Rating:
5.0

Customer did not leave a comment.

Avon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

My selections above only relate to this pick up Sparkleberry location. The actual reservation had me picking up the truck at a guaranteed time and place. The day before I received a text message to pick up the truck at another location. Upon arrival at the guaranteed pick up time the texted location (5333 Platt Springs Road Lexington, SC) did not have the truck available. The people were rude and said they have not had any trucks in a while. They did not even offer to help. We drove to the 400 Orchard Dr, West Columbia, SC 29170 U-Haul location to see if they could help us. The gentleman there was very kind and spent an hour looking for a truck and found one for us at the Sparkleberry location. Even though we were delayed and had to drive to different locations we did end up with a good truck that met our moving needs. However we were never offered the advertised $50 credit if the truck was not available at the guaranteed location and pick up time.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

Nikki W. 
Rating:
5.0

Customer did not leave a comment.

Gigi A. 
Rating:
3.0

The storage spaces are TOO SMALL. I had to get two storage units just to fit a two bedroom apt in. Although facilities is nice they are not big enough. The friendly staff gave me the unit but was not a good unit choice.

Laura T.  |  First Impressions 
Rating:
5.0

Very good service. Clean and professional.

STEPHEN F. 
Rating:
2.0

I have problems with the wiring. My backup lights don't work and my left brake and blinker lights are dim. I called and was kind of blown off. I plan to go by on Monday to have it checked out. I hope to be treated differently in person rather than on the phone.

fred E. 
Rating:
5.0

Trying to return the key using the website was difficult

DORWOAH C. 
Rating:
4.0

Customer did not leave a comment.

ERIC B. 
Rating:
1.0

They give me a contact with someone else name on it and yhe general manager was very ghetto

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Cornell T. 
Rating:
3.0

Could not see mileage/odometer as the van needed a oil change, and this message was appearing in the place where the odometer is.

Laura D. 
Rating:
5.0

Very helpful, with call backs and texts.

David C. 
Rating:
5.0

Customer did not leave a comment.

April H. 
Rating:
2.0

Don't give away my reservation to another customer while I am on the lot!!

JONATHAN B. 
Rating:
2.0

My concern is not when I picked up the truck, the lady at the front desk was very helpful. My concern is when I dropped it off I had about half a tank of gas, ( I put $15 in the tank right there at the speedway gas station, down the road from the Uhaul dealer). I went to Lake Carolina and the took Boysen Berry apartments almost across the street, then to Lake Carolina, then I took the truck back. The whole ordeal took about 2 hours, I picked the truck up about 4pm and returned it about 6:30pm. For some odd reason, I was charged an extra $20 for gas, even though I put $15 in before starting the move. This is very concerning and doesn't seem accurate. I didn't bother to call Uhaul, because some things is not worth the hassle. I do hope the correct this type of mistake in the near future, before it cost them customers. Thanks.

Alvie V. 
Rating:
5.0

Customer did not leave a comment.

QUINCY P. 
Rating:
5.0

The young man that helped me had a fantastic personality!

DAVID M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHENIKA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Truck was very clean. Don't remember the fellows name, but he was very friendly.

Thomas E. 
Rating:
1.0

Customer did not leave a comment.

FREDDIE J. 
Rating:
5.0

Customer did not leave a comment.

Calvin B. 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
3.0

The staff was very helpful. But the website, creating an account and trying to sign in truck after hours was a FREAKING HORRIBLE EXPERIENCE! To make it even worse I was on hold for over 35 minutes waiting g to speak with a PERSON. Ya'll have to do better

MICHAEL C. 
Rating:
5.0

Staff was very friendly and knowledgeable loved my experience with them

Tammie B.  |  Overall Experience 
Rating:
5.0

Everyone was very nice.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Felicia G. 
Rating:
5.0

The transaction process was quick and there were no problems.

MALVIN H. 
Rating:
5.0

Very good customer service.

AJ H. 
Rating:
5.0

Great customer service. He went above and beyond for me. Only complaint is. I thought it was costly

REGINA J. 
Rating:
1.0

Not straight forward about pricing.

LOUIS F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard m.  |  Overall Experience 
Rating:
5.0

No changes needed.

JOHN T. 
Rating:
5.0

UHaul is a necessary evil in the military, and rarely is it a pleasant experience. This is the best UHaul location we have EVER used. Friendly. Efficient. Service.

Cary S. 
Rating:
4.0

Just one complaint: the van smelled like an ashtray. Therefore, everything I placed in the van smelled as bad when I reached my house, including me!

Kevin H. 
Rating:
5.0

I want to thank the Sunday crew for such great customer service! They were so nice and professional! Fast and very knowledgeable! They helped everyone in a timely manner! Such great feeling to be treated like family! Thank you!

NELLY N. 
Rating:
2.0

You can not charge me an extra $19 fuel surcharge when i put $16 in it after driving 55 miles and had the fuel gauge exactly how i received it. That would be great.

Alex G. 
Rating:
5.0

Big Thanks to all for the awesome experience

Robert W. 
Rating:
5.0

Everything worked perfectly. Easy transaction. Thought it might of been a hourly charge for being late instead of entire day charge for being 1 hour late returning.

Rashawn W. 
Rating:
4.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

The team at this location are helpful and accomodating. They go above and beyond to give you a good experience and I personally will plan to go to this location for any U-Haul needs.

Shandrea F. 
Rating:
5.0

Lajuane was extremely helpful, upbeat, and pleasant! He helped us meet all of our moving needs and genuinely cared. He showed the epitome of customer service. Great hire U-Haul!! Awesome facility with all you need for moving needs and it’s extremely clean!!!

Dana H.  |  First Impressions 
Rating:
2.0

Insisted I accept a drop off location 30 miles away when there was one 2 miles away. Used 1/3 of miles and gas cost to get to drop off--totally unacceptable

JAMES K. 
Rating:
5.0

If I could rate this place 20 stars I would. I can not say enough good things about the GM and his team. We had just moved from Texas and everything getting here was a disaster. The only good and stress free part about our move was this uhaul location and how understanding they are. Loved how conveniently the loading docks are located and they had so many dollies for us to use.

CHAD C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

The only thing I suggest is better signage on how to access your unit according to unit numbers and locations . However, Mr. Jenkins, location manager, answered his phone after hours and I was able to get help with getting to my unit. This is a fine team of excellent employees. They made this process so easy.

Bridgette R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William V.  |  First Impressions 
Rating:
5.0

Great Service and courteous attendants

Val P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRAE B.  |  Overall Experience 
Rating:
5.0

The manager is very helpful!

Rosarae B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya h.  |  First Impressions 
Rating:
3.0

Inside not really safe or secure because anyone (dangerous) can back their car into storage at any time without good intentions. I would use outside if ever needed again. Should never go inside. Storage area along.

Sylvia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry b.  |  First Impressions 
Rating:
5.0

I'm thankful for such a wonderful facility and staff. My only problem was some of the staff were unfamiliar with information that I needed to effectively move my property. However, all went well and that did not deter me in my positive rating of this facility. 5 stars all the way.

STEVEN D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWIN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry B.  |  Online Move In 
Rating:
5.0

Everyone was very professional would recommend them to everyone

BARBARA R.  |  Overall Experience 
Rating:
5.0

Mr. Jenkins and Ms. Green (she was from another location in Columbia) were fabulous! They were excellent and KIND in helping us get access to our new storage units. We arrived after office ours from a move from Alabama and that did not stop them from going out of their way to help make our move less stressful! I will never forget their kindness to my family!!

Dee S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alishe c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAYRA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jean J.  |  Online Move In 
Rating:
4.0

My uhaul was always kept extremely clean. Only complaints I have are the employees. The employees aren’t that great but The managers at this location are wonderful however.

MIA S.  |  Overall Experience 
Rating:
5.0

Marvin was great and professional and he was very resourceful. It was a very stressful time and I needed to move ASAP my things into storage, also due to being a new Resident to South Carolina. I could not ask for a better representative I really appreciate the service thank you very much.

Latasha L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry H.  |  Overall Experience 
Rating:
5.0

Storage units were well lighted and clean, bathrooms and carts for moving large items easily accessible and staff helpful and prompt, even in the midst of COVID

Langdon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dion P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon J.  |  First Impressions 
Rating:
4.0

I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.

Tamika D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S.  |  First Impressions 
Rating:
5.0

Great service and very helpful people.

Brett B.  |  First Impressions 
Rating:
5.0

I'm satisfied

Annick T.  |  First Impressions 
Rating:
5.0

The attendant was very helpful and knowledgeable. She exhibited great customer service and was very polite. It was an overall wonderful experience.

Shawn C.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top