Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd

1,988 reviews

19001 Joy Rd   Detroit, MI 48228
(W Of Southfield Fwy)

(313) 584-9033

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(313) 584-9033

19001 Joy Rd
Detroit, MI 48228
(W Of Southfield Fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bessie B.  |  Overall Experience 
Rating:
4.0

The reason I gave a 4 star was one of the tires on the trailer was very lowl. Tires should definitely be checked before renting out the trailer.

Tim O. 
Rating:
5.0

The process was quick no long lines. Great service will use this location next time.

Tracy C. 
Rating:
5.0

N/L

DOROTHY J. 
Rating:
5.0

Great customer service, clean restrooms and helpful staff.

Pamela H. 
Rating:
5.0

Thanks for everything

SAAD T. 
Rating:
5.0

Customer did not leave a comment.

Vonetra H. 
Rating:
5.0

Make the Uhaul Share easier to use. Also make it where the customer doesn't have to go in order to get their keys. As well as give the correct address to the pick up location

SANOVIA S. 
Rating:
4.0

Service was great and personell were very helpful.

James C. 
Rating:
3.0

Over charged

James D. 
Rating:
5.0

Customer did not leave a comment.

TASHA LASHAWN S. 
Rating:
2.0

The truck was very raggedy I did some jerking in lost speed coming off the freeway I don't recommend this truck to be driving far then 40 miles

Devanie S. 
Rating:
5.0

Very friendly and helpful

gloria C. 
Rating:
1.0

Customer did not leave a comment.

Nyesha S. 
Rating:
4.0

Customer did not leave a comment.

Walter J. 
Rating:
5.0

This location did a MUCH better job than the 7mile and Livernois location (we used them last year). Very happy with our experience.

Helen P. 
Rating:
4.0

Leave a buffer between customers. We went to Westland location for pickup and the customer before us didnt return it ontime. We ended up picking it up in Detroit for a furniture load in Belleville adding alot more mileage onto the cost.

MICHAEL JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Rachael W. 
Rating:
5.0

Service was great.

ROBERT LARRY C. 
Rating:
1.0

The lady at the customer service were very rude, She is very disrespectful. The man who received the truck from me however, were very nice.

Dean H. 
Rating:
5.0

SHAWN WAS GREAT

Leonard H. 
Rating:
5.0

Customer did not leave a comment.

Charlisa A. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

WELL, I DONT C WHERE THERE'S ANYTHING THAT NEEDS IMPROVEMENT.. I HAVE RENTED FROM DIFFERENT UHAUL STORES. BUT URS. WAS THE BEST SERVICE EVERRRR. LUVED MY EXPERIENCE WITH UHAUL... KEEP UP THE GOOD WORK.. THANK U...

Betty F. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

I have no complaints so nothing that I've seen.staff was very professional.

James P. 
Rating:
3.0

Customer did not leave a comment.

Ruth H. 
Rating:
5.0

I love this location very good customer service every time.

Aristotle A. 
Rating:
5.0

Customer did not leave a comment.

RIMA B. 
Rating:
4.0

None

CAVIER CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Rachael W. 
Rating:
5.0

Customer did not leave a comment.

RIMA B. 
Rating:
2.0

Upgrade vehicles. I couldn't even charge my phone in the truck and more than 1 person needs to be working. I waited too long in line

JEMMIMA PAMALA G. 
Rating:
5.0

I think the service, equipment, et cetera, was superb.

Anita C. 
Rating:
1.0

Stop being rude

Ellora P. 
Rating:
1.0

Overcharged. Location trying to just be greedy and take people money

KIARA MARIE B. 
Rating:
1.0

Better sanitation

Willie M. 
Rating:
2.0

Unprofessional staff not very helpful

Frances B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaShayna R. 
Rating:
5.0

Customer did not leave a comment.

Sheena P. 
Rating:
5.0

Customer did not leave a comment.

DANERIA H. 
Rating:
5.0

Continue to provide quick, respectful, and thorough service.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Ronnita A. 
Rating:
1.0

Help is needed at this location. The trucks and storage units are dirty.

Annis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Z. 
Rating:
5.0

Customer did not leave a comment.

natoia L. 
Rating:
4.0

This location is nice small but it's OK

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

RIMA B. 
Rating:
5.0

I plan to do more business with your company in the future.

Erica P. 
Rating:
5.0

Customer did not leave a comment.

RIMA B. 
Rating:
5.0

I was confirmed 2 days prior to pickup, when I showed up they had me down as pickup from a different location,20 miles away.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Isiah H. 
Rating:
5.0

Store was out of furniture covers. Corporate should make sure supplies are readily available for all locations.

Sylvia H. 
Rating:
5.0

Customer did not leave a comment.

Carl Z. 
Rating:
1.0

The guy that works there was extremely rude and was giving us a hard time. He also told us he had no trucks available so I went online to verify and I was able to reserve a truck to be picked up 15 minutes later. When we came back he gave us the truck but he had an extremely nasty attitude and I didn't appreciate it at all. I will never use this location again.

AJA CHANEL J. 
Rating:
5.0

Customer did not leave a comment.

WILLIE W.  |  Overall Experience 
Rating:
5.0

Continue doing great service thank you

Cyrus A. 
Rating:
1.0

Customer did not leave a comment.

Kierra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
3.0

Need better customer service the men that work there are Very aggressive not too friendly and need more training …The truck that I rented was very dirty junk was left in side the truck from the last person that rented, and all the trucks was rented out where I normally go where I have a storage unit and they wouldn't let me return it there Which makes no sense to me That definitely needs to change

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Byron C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE ELAINE S. 
Rating:
3.0

Find more comfortable riding vehicles? I felt every bump in the road.

Laurence D. 
Rating:
1.0

B

Mohamed A. 
Rating:
4.0

This location has a very bad smell to it other than that everything was fine

Williejames W. 
Rating:
5.0

Customer did not leave a comment.

RIMA B. 
Rating:
5.0

Customer did not leave a comment.

Azia M. 
Rating:
1.0

Once again I did not rent any equipment from there, but somehow my number keeps being used in their system. Something fishy going on there.

Charlene U. 
Rating:
1.0

I took the truck with half a tank of gas and gave it back with half a tank of gas, they charged me 9.50 dollars. I want my money back

Jhon J. 
Rating:
5.0

Customer did not leave a comment.

Tracie J. 
Rating:
4.0

They need to check gas gauge very careful.

Ulysses H. 
Rating:
5.0

Customer did not leave a comment.

Arqual K. 
Rating:
1.0

Customer did not leave a comment.

Dylan P. 
Rating:
5.0

Customer did not leave a comment.

Coretha L. 
Rating:
3.0

I reserved a trailer at one location but I was told that the trailer I reserved wasn't there. I was sent to another location to pickup a trailer. The whole time took better than 2 hours. I waited at least 45 minutes at the first location and I had to wait again to pick up the trailer at the other location.

Vanessa G. 
Rating:
5.0

Good Customer Services

Rhonda A. 
Rating:
5.0

Customer did not leave a comment.

Alexis B. 
Rating:
1.0

If you have another minute, we would really appreciate a quick Google review as well - It's easy! Your Review: The truck was in very poor condition, the passenger mirrors were very hard to manually adjust, the sun visor on drivers side was broken and swing back and forth, no gas cap or safety equipment and it made a noise constantly from the undercarriage ( of some part damaged and or loose with rattling loud pitch when ever the truck was driven)!!!

Dwight B. 
Rating:
1.0

The truck was in very poor condition, the passenger mirrors were very hard to manually adjust, the sun visor on drivers side was broken and swing back and forth, no gas cap or safety equipment and it made a noise constantly from the undercarriage ( of some part damaged and or loose with rattling loud pitch when ever the truck was driven)!!!

Dwight B. 
Rating:
5.0

I have Always

ruth F. 
Rating:
5.0

Customer did not leave a comment.

ronald S. 
Rating:
4.0

Customer did not leave a comment.

Ulysses H. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Damien P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Ashley at the 8 mile location in Southfield was a life saver. She found a truck for me at another location that had a truck. I had reserved a truck at the 8 mile location but got there to find our that they didn't have any trucks(crazy to have a confirmed reservation from 2 days prior and then get there and no truck). I has paid people to help with move. Excellent customer service!! Five stars because of customer service.

Sandra W. 
Rating:
1.0

You have no waiting area and I waited 4 weeks to get it completed because they didn't have the parts and they didn't call to let me know . I walked the neighbor hood for 3 hours . and they didn't know I was even on the schedule when I got there.

Patricia P. 
Rating:
4.0

Customer did not leave a comment.

Celestine C. 
Rating:
2.0

Gave me and lady after me same storage unit and it became confusing and guy at the counter wasn’t friendly acted as if he didn’t wanna be there

Frances B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judithelaine-Smi G. 
Rating:
3.0

Well o reserved a cargo van for a pickup time of 630pm on Friday and when I got there the van wasn't there and employee called but was no answer from person who rented. He did offer me another truck at cargo vans price and waived the $50 hold. I didn't leave until almost eight but everything worked out.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
1.0

Uhaul changed the location of my pickup without notifying me. I had to go to the original location then drive 15 minutes to the new location opposite my moving location. A simple call or email would have been helpful

WILLIAM S. 
Rating:
2.0

Horrible experience! Horrible customer Service! Over charged my account two days straight in a row! I will never patronize this location again!!

Marquita L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Nothing

Luke M. 
Rating:
5.0

The entire staff were knowledgeable, professional, and courteous.

Benjamin S. 
Rating:
1.0

The guys he was talk disrespectful And he gave me anther reservation I had online reservation and he change it to expensive and I got it from online good price

Ameen-Khaled-Ahm A. 
Rating:
3.0

My move out date is wrong I left before this date and update the online system to pay it was the most difficult because they are closed when I get off! So it was hard for me to pay on time.... other than that everything was fine

Maria J.  |  Overall Experience 
Rating:
5.0

Very pleasant staff. Facility was clean.

wilma F. 
Rating:
1.0

the staff was rude af and i will never go back to joy and southfield location nor will i recommend

Jazzmyn B. 
Rating:
5.0

Customer did not leave a comment.

TYKESHA MONIQUE J. 
Rating:
4.0

Everything went well

Anthony F. 
Rating:
3.0

Customer did not leave a comment.

Lawanda D.  |  Online Move In 
Rating:
5.0

N/A

Val B. 
Rating:
1.0

I won't go to that one again

Stanley G. 
Rating:
4.0

Customer did not leave a comment.

Antoine S. 
Rating:
4.0

Customer did not leave a comment.

Takina T. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

samena w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lakeisha e.  |  First Impressions 
Rating:
5.0

Clean and easy to access my unit. Staff was friendly and efficient.

Patricia D.  |  Overall Experience 
Rating:
4.0

I liked how the employee took me on a tour to see my unit. He was very professional. Him and the other guy were very professional. I didn’t like the big mouse trap that’s in the unit, but he explained that it has to be there. He explained that the exterminators come out to exterminate throughout the building. I was happy to hear that.

Marcella L.  |  First Impressions 
Rating:
5.0

My Experience At U-haul Has Been Good, Nice Friendly, Clean And Very Helpful, I Thank You From The Bottom Of My Heart.

Denise M.  |  First Impressions 
No reviews have been submitted for this location.

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