Customer Reviews for U-Haul Moving & Storage at Southgate

1077 reviews

2010 S Philo Rd   Urbana, IL 61802

(217) 903-4803

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(217) 903-4803

2010 S Philo Rd
Urbana, IL 61802

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was great.staff was friendly and the process was smooth.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Yi Gang S. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
1.0

Banged up truck, and dishonest lazy employees. Over charged me.

Brian S. 
Rating:
5.0

Friendly staff will use this place again

kingsley a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Han A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

PATTI H. 
Rating:
1.0

I over filled the gas tank before returning the truck with 4.35 gallons. I drove 23 miles. However I was still charged for fuel without my knowledge after I left the facility. The employee was angry that I parked the truck in the lot where I got it. So he had to walk to it for the post inspection. There no way he did not see I returned it with more full than I picked it up with. Dishonest employees mean lost customers, bad reviews everywhere I can post them, and bad word of mouth. I hope it was worth it to him.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Han A.  |  First Impressions 
Rating:
4.0

I forgot to mention when I returned it that a head light was out.

JESSE H. 
Rating:
4.0

Customer did not leave a comment.

April T. 
Rating:
5.0

Customer did not leave a comment.

Ben H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE D. 
Rating:
5.0

Customer did not leave a comment.

Janis R. 
Rating:
5.0

Customer did not leave a comment.

ALFREDA J. 
Rating:
1.0

Customer service was terrible. Waited 45 minutes for our truck which is ok, things happen. Your employee cursed at my husband, told home to “go f@$k himself” and threw our purchased items on the ground in the parking lot... this is unacceptable. We will never use Uhaul again and as a local real estate agent, will tell those we know and help about our experience with your employee so they don't suffer the same experience on an already stressful day.

jiovanie V. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

Yiyang L.  |  First Impressions 
Rating:
4.0

Truck was dirty on the outside. Clean inside.

Vidar L. 
Rating:
5.0

Jeremy has made both of my experiences with your facility very smooth. He puts the c back in customer service! Kudos!!

jonathan t.  |  First Impressions 
Rating:
4.0

I returned the truck after office hours. So I downloaded the app to my phone so I could "check it in" to avoid an extra fee, as the contract instructed. The app didn't work! I couldn't get logged in. That REALLY made me angry! And, the truck doesn't have cruise control?! What? I'm going to drive seven hours on the highway in one day and there's no cruise control? That's ridiculous. It makes a person's leg very uncomfortable, and it's very wasteful of fuel. Cruise control is useful for increasing gas mileage.

Loren K. 
Rating:
5.0

Aisha Z. was a huge help. I rented a 10ft truck not realizing that it didn't have a ramp. Aisha was able to upgrade me to a truck with a ramp with zero delay. She also was very knowledgeable and dealt with me and several other customers singlehandedly. She deserves a raise!

JOEL L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA H. 
Rating:
5.0

I was extremely emotional during my move and they were so patient. They even cut me a deal to help during this process.

Allie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mengjie C. 
Rating:
5.0

Customer did not leave a comment.

Steven Z. 
Rating:
5.0

Customer did not leave a comment.

MARIE S. 
Rating:
5.0

Aisha was extremely helpful and courteous. She has excellent customer service skills!

KARL S. 
Rating:
5.0

Jeremy Herrera and his manager were both insanely nice and an absolute pleasure to work with. God willing I won't have to move again for a while, but if I do, I'll be coming back here for everything I need. Cheers!

Hunter W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Nill T. 
Rating:
5.0

Very easy, in & out fast, brought it back a little late but no problems as long as gas is the same as when you left.

Austin E. 
Rating:
4.0

Customer did not leave a comment.

kara L. 
Rating:
5.0

Excellent!!

Lisa W.  |  Overall Experience 
Rating:
5.0

I have dealt with this location before and I always have been happy

John H. 
Rating:
5.0

Thank you for helping to keep my things safe over these past two years. Never experienced any issues from this location, and I really appreciate the leniency shown the few times I was late with payments. Y’all are the best and please stay safe!

LaDarius D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Unattended drop off of equipment said it only takes a few minutes... Took a lot longer with all the pictures required. But i realize it covers us both on damages. I've always used uhaul and always will. However on local moves I don't understand why we have to pay mileage. I can rent a brand new car for 50.00 a day and drive it 500 miles and only have to pay 50.00 plus taxes and insurance.

Randy M. 
Rating:
5.0

Aisha was very knowledgable and professional. She made the experience pleasant. I would definitely recommend her and this location to anyone looking to rent from UHaul.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

DANNA H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

The people were exceptional very helpful all my needs were met

Johnny P. 
Rating:
5.0

I filled the gas to the return mark at gas station less than a half block from my home. Your place is one block from my house. The guy said he would send receipt by email. He never check the vehicle while I was there waiting on a Uber. I got the email which had a gallon and a half charged! Stating the gas gauge was half way between the return mark. WHICH WAS A LIE! I will never use this location again. Always take a picture of your gas gauge when you return and don't leave before they check your vehicle in while you are present.

MARTHA L. 
Rating:
4.0

215 had mice in it that damage some clothes.

Kurt W.  |  Overall Experience 
Rating:
5.0

Very fast and reliable service!

JAROD T. 
Rating:
5.0

Customer did not leave a comment.

JERI B. 
Rating:
5.0

Fortunately, we were able to do a lot online and my husband went there in person to make a decision regarding which trailer to use, but your phone system has a lot to be desired. No one ever answers and yet the message gives you the idea that you will have someone pick up on the other end. This happened both in IL and AZ. Very irritating.

Julia S. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Convenient location, easy staff thanks for he!ping me.

MARYANN B. 
Rating:
5.0

Customer did not leave a comment.

jay h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Thank you uhaul for ALWAYS taking care of my needs!!!

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

edward B. 
Rating:
5.0

Customer did not leave a comment.

Rafael M.  |  Overall Experience 
Rating:
5.0

Not much to improve - excellent in all aspects, especially customer service. Efficient, clean, well-lit, great signage. Aisha the manager runs a tight ship but is very easy to work with.

JEFFREY C. 
Rating:
5.0

This was a very efficient and pleasant arrangement. The trailer had firmer damage, was noted, and did not reflect on our contract. Thank you!

Nathaniel D. 
Rating:
4.0

Customer did not leave a comment.

Kristi K. 
Rating:
5.0

I was holding a large event and needed storage for promo gear and a cargo van to rent. Jeremy was kind to assist with the storage and was really patient with me. Aisha was so flexible! I ended up needed to change not only the size of my unit but also the vehicle last minuet due to my food vender failing on his promises. I go to no other Uhaul in town and I am glad I can always trust them!

STEFANIE B. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Sue S.  |  First Impressions 
Rating:
3.0

Had a reservation on the 14 of December and they were unable to connect to the system. Had to come back the next night. Also was never notified when my container arrived from Oregon and then was told their was no one to deliver it per my request when I contacted Uhaul for my cross country move. Very disappointed with the service.

Susanna C. 
Rating:
5.0

Customer did not leave a comment.

COLUMBUS W. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

The crew,especially Aisha were very helpful, professional and did an excellent job with my experience over the past 6-7 months. I rented 2 storage units, 3-4 truck rentals and even had a damage claim, all of which were handled tremendously well. Thank you Best Paul

Gerard Paul F.  |  Overall Experience 
Rating:
2.0

Got a charge for a dolly that I did not use. Received a rude response when I called to complain about it.

Kingsley O. 
Rating:
5.0

Customer did not leave a comment.

joshua p.  |  Overall Experience 
Rating:
5.0

None

MARY S. 
Rating:
5.0

Everything went very smooth and efficient. Clean and neat store. Chevy truck great to drive.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Bonnie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla R. 
Rating:
1.0

Why does the price I pay kept going up?????? Ridiculous!!!!! I didnt get safemove or other extra charges. I called and spoke to someone to extend the time of rent and they told me its okay without any charges. Now my bill is almost twice as the rate they quoted me. Wtf!

MARC KIRSTY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GENE M. 
Rating:
5.0

Customer did not leave a comment.

Nanci R. 
Rating:
5.0

Customer did not leave a comment.

Lalu J. 
Rating:
5.0

Customer did not leave a comment.

Demetri M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Put luxury in the cab like you do with the 26 foot super mover.

Gregory K. 
Rating:
5.0

Jeremy was super helpful! If I ever find myself in central Illinois come this lifetime, and need to store away my items, without hesitation I’d come back to your storage facilities.

GRANT H.  |  Overall Experience 
Rating:
5.0

The U-Haul Corporation must update their computer system and provide all U-Haul locations with the tools they need to satisfy each customer preventing long delays in seeking products and services due to computer issues.

ROBERT B. 
Rating:
4.0

Only the manager could help me and she was on the phone with another customer for over 15 minutes. I was running late to meet my movers which was a little stressful, but the overall customer service was still very good.

Tamara M.  |  First Impressions 
Rating:
3.0

The African that talk so lowwwwwwwwwwwwww needs to speak up and be more friendly, or go back to where they act just like him at the end....

Wendy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Nothing, our experience was very good and its a good place to pick up from.

Kelly H. 
Rating:
5.0

Great staff, clean and friendly.

Karl L. 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
3.0

Employee who helped me talked too much. He also only gave me one dozen pads instead of the two dozen I paid for.

David E. 
Rating:
5.0

Customer did not leave a comment.

Bonnie M. 
Rating:
3.0

There is no way I can answer your question as to whether or not the vehicle has been well maintained, but it was clean.

jeanne C. 
Rating:
5.0

Everybody was friendly at both places and the and the girls that helped me when we got started on U-Haul Kimberly and Minnesota and I think Jessica and Michigan each time I called they would direct me to the right direction to get what I needed to get done thank you very much U-Haul appreciate i

Timothy W.  |  First Impressions 
Rating:
5.0

The process from from U-Box at storage in Wisconsin, shipping it to local U-Haul site, and opening it for us to unload was great. I'd recommend it again. Thanks,

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe M. 
Rating:
5.0

Aisha Zamora was our U-Haul team member who waited on us. She was most helpful and very professional. We decided to also rent a storage unit while we were there. Both transactions were smooth and also rapid. We are very pleased with this experience and rate her help 5 stars plus.

TINA H. 
Rating:
2.0

Customer did not leave a comment.

AMBER J. 
Rating:
5.0

Change the radio to an updated system that has navigation and a CD player for long road trips.

OTTIES W. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

Just check your brake Cable line to be visible at night time Cause the one I rent wasn't working well.thank you for your good costumer you have

JESUS L. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
4.0

A little dusty inside the cab. I had to wipe it down even a few cob webs

Felisa D. 
Rating:
5.0

The employee who helped me was excellent. He was kind and answered all my questions. He tried to make my experience pleasant.

MARY F. 
Rating:
5.0

Thank you all for having available storage in a great time of desperate need. Thank you for your kindness and proper etiquettes I’m grateful

Nandi C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA W. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

excellent personnel

Asher D. 
Rating:
5.0

Customer did not leave a comment.

Janice C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

Moitreya C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

I didn't like the limited access hours nor did I like the online pay (it was always inaccurate).

brian m.  |  Overall Experience 
Rating:
5.0

The rental was handled efficiently and courteously, both pick-up and drop-off. The vehicle, a cargo van, was in excellent condition and well suited to my needs.

FRANK B. 
Rating:
4.0

Customer did not leave a comment.

JODY J. 
Rating:
5.0

More tie downs on floor and side walls

JAMES H. 
Rating:
5.0

Very friendly staff and super easy drop off!! Very well maintained facility.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Nickee B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The people here do a awesome job taking care of your needs very curtious

Johnny P. 
Rating:
5.0

Jeremy deserves a raise.

DUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

Belinda M. 
Rating:
5.0

Both employees who I talked to for move in and move out were so friendly and kind! Definitely recommend using this location. Everything is streamlined and easy to follow and they are welcoming if you have any questions!

Savannah C.  |  Overall Experience 
Rating:
5.0

I have rented from this location quite a few times, and have always had a good experience. Aisha really seems to be a good manager.

Douglas D. 
Rating:
5.0

Do not post my name if you are planning to share on your website. Thank you.

Cynthia C.  |  Overall Experience 
Rating:
5.0

Storage and pick up of the UBOX was smooth - Jeremy had the container and trailer ready - helped get things hooked up and helped with the drop off. Thought the staff was great and UBOX was a great value.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Saige C.  |  Overall Experience 
Rating:
5.0

Manger was very polite and explained everything very through.

Richard K.  |  First Impressions 
Rating:
5.0

The staff were excellent and very accommodating. They made the process simple and put my worries at ease.

CAROL L. 
Rating:
2.0

The worker that helped me was in a bad mood both times I came to the office for help. They should not be working in customer service! The facility was not well lit either.

Mario P.  |  Overall Experience 
Rating:
1.0

Took double payment for deposit

Kevin B. 
Rating:
5.0

Jeremy was excellent providing world class top notch service and accommodating all of our needs

Bruce S.  |  Overall Experience 
Rating:
1.0

I hate a $200 storage trunk clothes blankets towels all of these things were stolen out of my locker I am not happy not satisfied they are telling me that no one could have possibly gotten into my storage but somebody did and I'm not happy at all Would not recommend you guys to anybody

Taija P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Overall Experience 
Rating:
3.0

I would recommend uhaul storage simply because the first month was free with use of a truck. My overall impression wasn't great, though. My access code to arm/disarm the alarm never worked and the alarm sounded every time I opened my unit. Service was slow and communication with uhaul reps vague. I wasn't able to move into my unit on the day scheduled because a uhaul rep failed to book my moving truck for the correct time, and when I had to pick up the truck at 6 they didn't inform me that offices closed at 7. I was frustrated and disappointed with the lack of basic communication.

Amanda H.  |  Overall Experience 
Rating:
5.0

Aisha was very helpful

ARUN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKILA M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shaylah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
5.0

Great manager

alexander m.  |  First Impressions 
Rating:
5.0

I used the facility a few years ago and it was well maintained then and I am glad to say it is still very well kept. Glad I was able to obtain a suitable unit for my needs this time too. Thanks!

brenda s.  |  First Impressions 
Rating:
5.0

Friendly, helpful staff! A wonderful and clean storage facility to rent from. I would gladly recommend them to anyone! Thanks!

Ann S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA J.  |  First Impressions 
Rating:
5.0

You have the best storage facility in the C-U area and beyond! Thank you!

Jean D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W.  |  First Impressions 
Rating:
5.0

Love the Staff. Facility excellent

Julie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce S.  |  First Impressions 
Rating:
5.0

This storage facility is clear, secure, and well maintained. The facility manager and staff are very helpful and friendly. The facility has carts for moving things around, which provide convenience.

yanyan w.  |  Overall Experience 
Rating:
2.0

The customer service from the front counter clerk was atrocious and I would rate this as poor if it weren't for the facility manager who rectified the debacle created by her employee. Recommend booking the reservation online and paying for it online or plan ahead and go to the Champaign location

Tanya K.  |  Online Move In 
Rating:
2.0

I was referred to the Southgate location after stopping at the Champaign U-Haul and was told by a polite gentleman that they were sold out of storage units. I arrived at Southgate and the older male behind the counter offered to assist after the store manager had to call him to return to the front counter while she assisted other customers. I requested a 5x5 but was told they were sold out and the only other option was a 10x10, which was double the price. I told him that I only needed to store a few items from my daughter’s dorm room that were in my small SUV just until August 22nd. The store manager told him that he could give me one of the 5x10 units that was reserved but he ignored her. I asked if I can wait for the store manager to handle but he insisted that she would tell me the same so I proceeded to reserve the 10x10 for nearly $400 and no free lock if I reserved it online. I asked if they could accept $299 since they had a bunch of 10x10 units open and no smaller ones but he said we don’t barter. I told him to cancel the transaction so I could proceed to reserve it online only to find that I could reserve the 5x10 unit and pay for it plus receive the free lock. The male then huffed and asked if I was asking him to cancel the transaction that he just entered for the past 15 mins as if I didn’t lose 15 mins of my time and he wasn’t still getting paid to talk about his life in San Diego. I said yes! Then the store manager turned to him and politely said “that’s what I said you could do for her earlier”. Needless to say, this would be a poor rating of it weren’t for the store manager and I would highly suggest you place reservations and pay for them online in order to avoid being up sold and overspending

Tanya K.  |  Overall Experience 
Rating:
5.0

Extremely easy to complete the entire process online.

Megan B.  |  Online Move In 
Rating:
5.0

Great service! Quick , helpful , highly recommend !

diella p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean D.  |  First Impressions 
Rating:
5.0

Staff was excellent! My first time renting a storage unit for my son (in college and 17 hours away) Staff was very patient, answering All my questions on the phone and in person. During such uncertain times it has been great to see dedication to customer service! Kudos to the staff for keeping things running flawlessly! Jon True

jonathan t.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Myk'la B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie B.  |  First Impressions 
Rating:
5.0

Friendly staff, clean place,good price for my storage.

kingsley a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhenn Zhe L.  |  First Impressions 
Rating:
5.0

Thanks a lot for good and courteous service.

Karl S.  |  Overall Experience 
Rating:
5.0

Man working was very friendly and helpful.

James Z.  |  First Impressions 
Rating:
5.0

Super friendly, super professional.

Sousouni B.  |  Online Move In 
Rating:
5.0

Very friendly and helpful! Walked me to the unit and explained the keypad and entrance options.

Ann S.  |  First Impressions 
Rating:
5.0

Interesting interaction. Love tut hat they offer heat storage. Great customer service.

Marquita R.  |  First Impressions 
Rating:
1.0

Water leaking into storage. Mold over everything. Books, clothes, keepsakes that survived for generations lost. U-haul mishandled, said come back to save, then thrashed the boxes without permission

Ivan d.  |  Overall Experience 
Rating:
5.0

The staff here are very nice I will recommend to anyone looking for storage

Tamie F.  |  Overall Experience 
Rating:
5.0

Very good and friendly ~

Soo P.  |  First Impressions 
Rating:
4.0

Aisha is accommodating and clear in providing information. The only time I was not pleased with UHaul storage was when the security system was down for about two weeks; took forever to repair.

Natasha M.  |  Overall Experience 
Rating:
5.0

Thank you for a job well done Uhaul. Great service and facility well kept. See you next year

bruce s.  |  Overall Experience 
Rating:
5.0

great experience, great customer service... Thank you for making a very hectic day and better experience.

Tamie F.  |  First Impressions 
Rating:
5.0

Great service

Ritchie G.  |  Overall Experience 
Rating:
5.0

Easy access. Secure facility. Friendly staff.

Shawn R.  |  Overall Experience 
Rating:
1.0

Water leaked into my unit and employees deliberately reboxed and hid water damage from me. When I went to get my stuff, everything I owned was covered in mold/mildew. It was revolting and devastating.

sarah h.  |  Overall Experience 
Rating:
1.0

Water leaked into my unit and all over my things. I was never notified of the issue by Uhaul personnel. When I came to get my things, much of my property was destroyed & clothes had mildew/mold

thanin s.  |  Overall Experience 
Rating:
5.0

Very friendly professional and helpful

Rebecca H.  |  First Impressions 
Rating:
5.0

Would prefer better reminders for rent

Surjo D.  |  Overall Experience 
Rating:
5.0

Will not go any other place

Johnny P.  |  First Impressions 
Rating:
5.0

Thank you for making the process so easy and simple

Shounak R.  |  Overall Experience 
Rating:
1.0

My truck got stuck under a broken garage door when the cables broke.We waited 3 hours for a repairman.Staff blamed my father even though there was not sign saying the door would close after 2 minutes

Doug K.  |  Overall Experience 
Rating:
5.0

Thank you

Naser H.  |  Overall Experience 
Rating:
5.0

The customer service representative who helped me was really patient and knowledgeable. I appreciated his help in getting everything set up for our new rental.

James S.  |  First Impressions 
Rating:
5.0

Clean, early, and affordable!

Eric W.  |  Overall Experience 
Rating:
5.0

Simple and easy. Plus, got the first month free with truck rental

Peng G.  |  Overall Experience 
Rating:
5.0

Great facility and staff!

Donald W.  |  Overall Experience 
Rating:
5.0

I was happy each time i needed a truck recently with an out of state move, the free month of storage was a life saver. Everything was fast and efficient and the staff were so great and professional

Rachel R.  |  Overall Experience 
Rating:
5.0

Manager is excellent. Every interaction with her was great-extremely professional, friendly, knowledgeable. She’s a problem solver who,is focused on making the customers happy. Very highly reco.

Kimberly H.  |  Overall Experience 
Rating:
5.0

Great facility, would recommend!

Lori B.  |  Overall Experience 
Rating:
2.0

Myself and 4 others waited for 45 mins in the lobby before anyone showed up...finally a nice guy showed up...who just punched in...he tried to calm us all down.. Never thought this would be.

Rochelle D.  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful. The facility was clean and well managed. I received my rental truck and storage on time.

Doug S.  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful!

Clifford Q.  |  First Impressions 
Rating:
2.0

In just 5 weeks here our unit was over-run by mice! It was disgusting. They would not let us move out with an insurance claim pending but they kept charging us for the unit. Communication very poor.

Kelsey R.  |  Overall Experience 
Rating:
4.0

Storage unit is convenient and clean. Rental process was more lengthy than I think it should have been, with the staff member maybe not so familiar with the computer procedure as he might have been.

RACHEL G.  |  First Impressions 
Rating:
1.0

I booked a storage through online to secure my spot. However, they told me space is first come first serve even if I reserved it through online, which does not make sense at all.

Jaehyun Y.  |  First Impressions 
Rating:
4.0

I am impressed with the cleanliness of the climate controlled storage area.

roger r.  |  First Impressions 
Rating:
5.0

I always have a great experience at this facility. The staff is friendly and helpful, and the facility is clean and very convenient for all of my needs.

marion l.  |  Overall Experience 
Rating:
5.0

Helped me find right size storage unit.....made sure it was easily reachable for me...sold me lock and helped me get to it with my things. Pretty easy process..helped me a lot

Helen M.  |  First Impressions 
Rating:
5.0

Isaac and Anthony were awesome and took care of me. The problem at that location is the computer software is terrible and it makes them work twice as hard. I recommend both of them

Donald S.  |  First Impressions 
Rating:
3.0

I had some issues with the late fee being that I’m a traveling business man. I would think you all would be willing to work with a paying customer but that wasn’t the case so I closed the storage!

William D.  |  Overall Experience 
Rating:
5.0

My only quibble is with the online payment system. It shows $0 owed prior to pymt date, which is confusing.

Kelli M.  |  Overall Experience 
Rating:
5.0

Overall good experience, but get some extra help for your Urbana store! The rep was efficient, but was working with too many custs at one time. Ultimately creating unnecessary wait times for custs.

Lucas E.  |  First Impressions 
Rating:
4.0

Nice facility

dan k.  |  Overall Experience 
Rating:
1.0

Very bad experience. Cost me a day of work and alot of frustration.

Christopher P.  |  First Impressions 
Rating:
5.0

No problems

Micci B.  |  Overall Experience 
Rating:
5.0

She was really nice and helpful....

irita b.  |  First Impressions 
Rating:
5.0

Alarm system procedures were a little unclear.

Sean C.  |  Overall Experience 
Rating:
5.0

The front desk person was very kind and helpful. The storage unit was also spacious enough.

Rui C.  |  First Impressions 
Rating:
4.0

I told them I had a reservation for a storage unit. They seemed to not care about it, but luckily, there is one storage unit of my size left. The place is super clean (indoor storage area), looks safe

Zhao Yang X.  |  First Impressions 
Rating:
1.0

They are price gouging. The website clearly states 1 month free with in town truck reservation but store denied, came up w/ their own offer of three month prepaid a month free but no longer available

Dylan L.  |  First Impressions 
Rating:
5.0

Can't say enough about how great your employees are. Very helpful and friendly.

David H.  |  Overall Experience 
Rating:
5.0

Thanks.

andrea g.  |  Overall Experience 
Rating:
5.0

Although, I had very, very, good servuce, there just isn't enough help for the emplyee. He was getting hammer both times I was in there,but remai ed very respectful, polite and courteous. There Thank

Ericka T.  |  Overall Experience 
Rating:
4.0

Love that they accommodated me very well in my storage needs. I appreciate the self service allowed online, and staff always were understanding, friendly, and very knowledgable. Only complaint i have

Lashekia C.  |  Overall Experience 
Rating:
5.0

Have used U Haul other times this facility was better than ones I used before

john w.  |  Overall Experience 
Rating:
5.0

The clerk was very polite and helpful

Nicole M.  |  First Impressions 
Rating:
5.0

This is a great new facility and the employee and the check out time was amazing...I think you thought of everything. I also rented a storage unit..heated indoors ..all I can say IS WOW.

Lewis S.  |  First Impressions 
Rating:
5.0

First time moving He was very pleasant and patient and very respectful.

Ericka T.  |  First Impressions 
Rating:
4.0

Staff was friendly and helpful.

Elaine A.  |  First Impressions 
Rating:
1.0

Never offered a payment plan,

Clorisa C.  |  Overall Experience 
Rating:
5.0

Staff was extremely kind and helpful.

Daunielle N.  |  Overall Experience 
Rating:
5.0

m y dad had to go to vets hospital and we had no clue where to put the remander of his belonging s we got a 5x5 unit from you guys it was clean affordable and perfectthanks

randy s.  |  First Impressions 
Rating:
5.0

The general manager is super friendly and kind.knows how to treat people

Johann V.  |  Overall Experience 
Rating:
1.0

This company practices are strategic in taking your property away from people so at this time i would no longer be using this company or recommending this company to anyone in fact i would be warning

Aretha J.  |  Overall Experience 
Rating:
1.0

I am very u nset about you all gobe all my thimgd away

Erie M.  |  Overall Experience 
Rating:
5.0

Thanks U Haul for all your help!!!

LATOLA D.  |  Overall Experience 
Rating:
3.0

Storing items here was a good choice for us.

Randy T.  |  Overall Experience 
Rating:
4.0

Every one was nice and pleasant

richard s.  |  Overall Experience 
Rating:
5.0

No problems, Thank You.

Earl S.  |  Overall Experience 
Rating:
5.0

Excellent facility and a great neighbor! Barb 1604 E Mumford Dr

Barbara L.  |  Overall Experience 
Rating:
5.0

Probably the cleanest uhaul facility I’ve been too. Aisha has high energy and passion to take care of customers and her staff seems to follow that same recipe. They found solutions for our situation

Debbie W.  |  Overall Experience 
Rating:
5.0

Very safe and clean storage.. Very convenience to haul your moving.

Severina C.  |  Overall Experience 
Rating:
3.0

Staff should have more extensive training on discounts, rules and storage options for customers.

kimmarie c.  |  Overall Experience 
Rating:
5.0

The staffs at UHaul were the best people I've ever seen. You would know what I mean by this if you go there. Strongly recommended!

Changhwan Y.  |  Overall Experience 
Rating:
4.0

You offer a great deal for parents with U of I students. Prepay 3 months get 4th month free. Saves the parents the burden of hauling belongings back and forth!

Thomas J.  |  Overall Experience 
Rating:
5.0

Co-workers was(PROFESSIONAL) with upper case letters , love it my Daughter loves it too. Thanks.

Michelle C.  |  Overall Experience 
Rating:
5.0

The staff was INCREDIBLY helpful. Thank you so much for all your help, I appreciate it so very much.

Tatiana S.  |  Overall Experience 
Rating:
5.0

Excellent place to store your belongings between semesters. We used it over the summer of 2018. Very reasonable rates and was immediately available in May. Highly recommended.

DANIEL F.  |  Overall Experience 
Rating:
5.0

Great place for storage over the summer! All the staff I interacted with were friendly and helpful. Units are spacious so you can get a lot of space for a great price. Would highly recommend!

Kayla J.  |  Overall Experience 
Rating:
3.0

The entire 3 months I had the unit, It wouldn't let me pay my bill online, and I had to wait almost an hour every time I called to pay the bill to finally reach a customer service representative.

adalila b.  |  Overall Experience 
Rating:
5.0

This place was great. Stored daughter's college stuff over summer. All new, easy access including covered loading/unloading, carts for your use, pricing was really fair. Thanks!

Thomas C.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and helpful. Storage move in and move out was quick and easy.

AMIRA A.  |  Overall Experience 
Rating:
5.0

The storage unit had the heat set at 80 ehich was too hot in the current weather. Might consider adjusting according to weather for comfort of customers. The staff was friendly and very helpful.

Marilyn S.  |  Overall Experience 
Rating:
4.0

People / Staff were very friendly... great effort;Truck not so much... we had to go to our 3rd Truck to get one off the lot, even the 3rd truck needed 1/2 tank of gas, seat belt chime randomly came on

Stephen B.  |  Reservation 
Rating:
5.0

This storage unit fully met my needs -- and exceeded my expectations. Convenient. 24-hour access (small fee). Variety of carts to aid move-in and out.

Karl R.  |  Overall Experience 
Rating:
5.0

None

Allison D.  |  Overall Experience 
Rating:
5.0

overall a great experience. Very friendly and helpful staff

anoop t.  |  Overall Experience 
Rating:
5.0

Great experience

kiera w.  |  Overall Experience 
Rating:
1.0

Reservation for a storage unit was incredibly screwed up & it was impossible to reach anyone by phone as every time I called I was placed on hold so long I gave up. Ended up cancelling my reservation.

Alexa R.  |  Reservation 
Rating:
1.0

The staff ignored my reservation and told me that there was no storage room in my desired size available. I also added insurance in my order but it seemed like they didn’t care about it either.

Shuhui G.  |  Reservation 
Rating:
2.0

Wasn’t able to get a unit, even with a “reservation”. Ended up calling around town all morning and took my stuff elsewhere.

Kaylee H.  |  Reservation 
Rating:
5.0

The manager was very accommodating, efficient and friendly

SANDRA W.  |  Reservation 
Rating:
4.0

👍🏻

Rick K.  |  Overall Experience 
Rating:
5.0

Although I had an issue with the alarm going off once during my after hours access, I really appreciated the staff compared to other U-haul experiences.

casey r.  |  Overall Experience 
Rating:
5.0

Aiesha was really great and helped my family in a very difficult situation. I am so thankful that U-haul hires such great staff. Whenever I need a truck, I will rent it from the Philo U-haul period!

nathan s.  |  Overall Experience 
Rating:
5.0

Thanks for your service !

Floretha P.  |  Overall Experience 
Rating:
5.0

Best places

Cardona E.  |  Overall Experience 
Rating:
5.0

Very organized and efficient operation. Would definitely use again!

mark c.  |  Overall Experience 
Rating:
5.0

Thank you for the privilege abusing your storage unit. I was going to call today on the 2nd to let you know everything was out and clean. Thanks again, Wilena Gains #1164

Wilena G.  |  Overall Experience 
Rating:
5.0

Good storage experience

Ron R.  |  Overall Experience 
Rating:
2.0

Computer system had issues the three times I went in there.

Jonathan C.  |  Overall Experience 
No reviews have been submitted for this location.

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