Customer Reviews for U-Haul Moving & Storage at Virginia St

Rating:

5.0

As usual great location, great people great vehicles thank you

Rating:

3.0

Service at this location was good. Only downside was the driver seat on the 10 foot truck I rented was in very bad shape.

Rating:

4.0

Making it a little easier during a mobile drop off, had to submit my pictures 3 times before needing to refresh the page as it wouldn’t let me submit so the return was 30 min late

Rating:

5.0

So happy we used Uhaul.

Rating:

5.0

Manager, Katelyn is best. She heard our concerns and was able to reverse the charges. Miscommunication on the missing furniture dolly got resolved quickly.

Rating:

5.0

Everyone was awsome

Rating:

4.0

Good Experience overall, I would reccomend.

Rating:

5.0

The only small issue I had was that when I was sent a text with a link to my phone, it opened as a website on my phone, which made it really small and hard to read. Otherwise the experience was smooth.

Rating:

5.0

Tyler was outstanding and did everything he could to help me out. Wonderful staff.

Rating:

2.0

I was given a truck that had large objects in the back. Didn't realize it until I got to my house. Then I had to go back to have items removed, and I had to help the worker take them out. They also forgot to include the dolly I rented. The back of truck was full of rocks.

Rating:

5.0

The customer service was great.

Rating:

1.0

I feel scammed. You start off with it being “$29” and then you get there to pick it up and then it’s “$60”. When you come to return it it jumps all the way to $140. That’s a big jump from $29 to $140. And you can’t do anything about it except pay it because you already used it. Absolutely TERRIBLE business model.

Rating:

4.0

I was left to hook up trailer by myself. I know this is common, but on the brochure they talk about inspections to make sure everything is correct.

Rating:

5.0

All of the staff was very helpful and knowledgable. Great team and location.

Rating:

5.0

Kind staff

Rating:

5.0

The NATURE OF YOUR BUSINESS REQUORES MORE THAN ONE PERSON AT IN-TAKE DESK. THE WAIT CAN BE BRUTAL NOT BECAUSE OF YOUR PEOPLE BUT BECAUSE OF THE DETAILS OF YOUR BUSINESS. YOUR CURRENT STAFF IS FANTANSTIC!

Rating:

1.0

they charged us for 2 days rental being 30 minutes late with a 4x7 trailer. they told us to return it by a specific time without telling us it would incur an extra days fee from the time they told us to return it by. they were rude on the phone.

Rating:

2.0

Charged for damage I did not do to the vehicle

Rating:

5.0

Well organized, even though it was very busy the people were friendly and welcoming

Rating:

5.0

Great service

Rating:

5.0

Katelynn was very attentive, well spoken, kind, and helpful. Perfect customer experience

Rating:

3.0

Incredibly long wait times on both pick up and return. No one was outside when I went to return so I had to wait in line again.

Rating:

4.0

EVERYTHING APPEARED CLEAN, READY, AND WITH EASY ACCESS TO NEEDED ITEMS, BUT THEY WERE SHORT-STAFFED. THE LINES WERE LONG, AND THE STAFF HANDLED EVERYTHING WITH A SMILE AND WERE VERY EFFICIENT. MAYBE SOMEONE WAS SICK OR QUIT; THE STAFF DID NOT OFFER EXCUSES. EVERYTHING WAS HANDLED IN A VERY PROFESSIONAL WAY. I'LL BE BACK.

Rating:

5.0

Very good service

Rating:

2.0

Truck rattled and didn't shift till 3500 roms moter sounded like it was gonna blow front end shook steering was sloppy just a bad experience also mileage charge ridiculous 1.29 a mile you say 39.95 joke plus this plus that when ron Frank was the vice president nationwide whole different co. Sad never rent from you again.

Rating:

5.0

Easy. Fast. Great overall service.

Rating:

3.0

I opted for the utility dolly but I didn’t notice it wasn’t put in the truck before I left. When I went to use the truck the next day I saw it was missing and called the location to let them know so I didn’t get charged for the dolly rental and let them know the item wasn’t given when I left. I didn’t realize I had to specifically ask for it, the person who gave me the truck didn’t mention it. After I dropped off the truck I see that I got charged $120 for it anyway. I will dispute the charge with my credit card company if it’s not corrected.

Rating:

1.0

One staff, 12 people in line. They blocked my car in, and I asked if they could move the truck blocking my car. He moved one truck, then walked around the lot and didn’t move another truck. Another employee walked out to check on a truck and noticed my dilemma (evident on the look on his face). He did nothing to rectify the problem. If I’m assigned this location again, I will cancel my reservation (I chose another location and never would have selected this location as it is much further than two locations I used previously, thus inconvenient and more expensive for all the extra miles). It would be suspicious that I was assigned this location to pad the extra revenue.

Rating:

4.0

More staff

Rating:

5.0

keep your staff. They are great!

Rating:

5.0

Good and quick services

Rating:

1.0

Our flight was delayed and we ended up arriving at this location at 6:55pm only to find the doors locked and the system "shut down". This meant we had to rent a separate car and two additional uber rides, delaying our departure for a full day and costing a total of an additional $200 for this rental. On top of that, I was essentially pestered by U-haul to tow a trailer with my rental. I responded no twice to the text message and still got two additional phone calls and additional texts and emails. This is inappropriate. This rental has left me wanting to avoid using any U-haul ever again if I can possibly avoid it. Extremely poor experience.

Rating:

5.0

Awesome

Rating:

5.0

Truck sucked, poor gas mileage and very slow

Rating:

5.0

Nothing. Katlynn was an excellent representative. You need to promote her. She really understands the benefit of excellent customer service.

Rating:

5.0

The staff was excellent and got me on the road in a timely manner.

Rating:

1.0

Charged a fuel service fee after returning truck with the amount of gas indicated. I also paid online for the rental but that amount isn't appearing on my final invoice, it only shows the $100 deposit. Which means I've paid about $100 more than what I expected.

Rating:

2.0

I am usually very happy with this location. I have rented equipment here several times on Sunday I rented a trailer. It had dirt debris, glass nails in. It didn’t even look at it because it’s always usually clean. The hinges were broken off the ramp. Which almost caused serious injury when I brought the trailer back the customer service lady said well next time you come will give you some kind of credit I don’t think that would’ve been the way I would’ve handled it. I would’ve definitely given a discount for all the inconvenience because we had to come back and get another trailer.

Rating:

5.0

Excellent people running this place. Top Drawer

Rating:

5.0

The ladies working when we picked up were so friendly and very helpful!

Rating:

5.0

The representative was very friendly, professional and helpful.

Rating:

4.0

The reservation system was down, so the representative had to reenter the rental again for myself and the other 5 people waiting causing a long check-in wait time. The local staff gets 6 stars, for doing their very best to deal with the reservation system issues.

Rating:

3.0

The truck was still dirty at pick up. Exterior had mud and dead bugs all over it, and the inside had food crumbs and what looked like chocolate smeared on the center console. The original reservation was defaulted to this location the day after booking and I never received any confirmation text, email or calls to confirm the change. The original booking was for 3 days however there was miscommunication when I picked up in person and the cashier changed it to 2 days so I had the GM calling to say they were going to charge me an extra $50 late fee. Overall probably the worst experience I have ever had with U-Haul in any state. The team needs to work on communication, and simple things like wiping the interior of a car or spraying the outside at least with water before turning it over for rental.

Rating:

4.0

I did not drop the trailer off in Reno. I returned it to a dealer in Yelm, WA

Rating:

3.0

This unit has known problems, but was allowed out anyway

Rating:

5.0

Compliments to the General Manager on duty she’s fantastic doing her job. Great customer service and a great asset to your company. Thank-you

Rating:

5.0

The best!

Rating:

2.0

The manager was very rude. I asked her to put my bike rack paperwork with my receipt in case questions. She did not return it. Would not mail it to me because she did not have a stamp. Stated she didn’t know how to mail a letter. What has happened to kindness? I would have Zelle’s her $$. Took pictures of it which are impossible to read!

Rating:

4.0

I requested pickup at Oddie Blvd location at 8:00 am. Reservation came back at this location at noon. Not a big deal. An extra 20 minutes each way and they had a trailer when I showed up at 10.

Rating:

5.0

Super friendly staff

Rating:

4.0

Not much

Rating:

4.0

Waited 30 minutes to actually have access to the equipment in order to complete the documentation process of the equipment condition prior to being clear to leave.

Rating:

5.0

The movers( Chase and Rudy) excellent job,

Rating:

5.0

Very nice staff

Rating:

5.0

Easy in and out

Rating:

5.0

Excellent service and a perfect truck for my move. And UHAUL employee Tyler at 3411 South Virginia is a gem and a great asset. Better take good care of him or I’ll hire him for my company! Goid job!!!

Rating:

5.0

All good. I can’t think of any improvement

Rating:

5.0

UHaul has always been a part of families trying to do more for themselves and saving money. The UHaul on South Virginia is the perfect example. Very friendly, helpful, and knowledgeable employees that are keepers. More service providers need to hire the same.

Rating:

5.0

Nothing. Very busy place, well staffed with friendly, efficient workers. Well managed.

Rating:

3.0

One person who Peking and 9 people inline

Rating:

5.0

This is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.

Rating:

1.0

Please go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage

Rating:

1.0

Rude employees, nobody knows their job l, they over charge and I’ve had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!