Customer Reviews for U-Haul Moving & Storage of Avondale

4724 reviews

3250 N Kedzie Ave   Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

(773) 796-6767

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(773) 796-6767

3250 N Kedzie Ave
Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I used the mobile pickup for the first time yesterday, and just to make sure it goes on smoothly, I went to the location when it was still open. When I went there, the truck wasn't located in the place where it should be, and the key wasn't located in the lock box. If I hadn't visited the location at the time it was still open, I couldn't have taken the truck I booked.

Nisha Dhananjaya B. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Was billed for space I did not rent. Very bad.

Joseph H.  |  Overall Experience 
Rating:
5.0

They were so helpful at the hardest point in my adult life. I cannot believe how my life imploded. But Charles Spaulding and the whole staff were so understanding for two years. I’m still unemployed and they were able to work with me and never destroyed my dignity. Thank you!

Nathalie J.  |  Overall Experience 
Rating:
2.0

Very poor customer service

Nathan K. 
Rating:
3.0

Note: vehicle returned 3 days early. Representative wanted to charge an additional fee for returning to "wrong" location. Reservation was made weeks ago to return to this location. Manager could not be reached. No fee was charged for return. I advised representative we did not receive moving blankets with vehicle. He made a note and said uhaul would deduct the charge from our bill. This was not done yet.

JAMES T. 
Rating:
3.0

There is no QR sticker anywhere to rent your truck without using an agent (as advertised). This resulted in a long wait because it was busy. Plus the internet did not work so the UHaul website could not confirm my location (and there was no way to do a QR scan).

SANDRA S. 
Rating:
3.0

Customer did not leave a comment.

NELSON R. 
Rating:
3.0

The truck I went to pick up was not topped off with gasoline. it was also very dirty from the outside and I had to wait 45 minutes for someone to help me hook up the auto transport to my truck. The person who works the front desk had very poor customer service skills

Emmanuel F. 
Rating:
3.0

When I picked up the truck, it was not full with gasoline and the truck had not been washed. I had to wait 45 minutes for someone to help me load my vehicle onto the auto transport.

EMMANUEL F. 
Rating:
5.0

Customer did not leave a comment.

DAVID W.  |  First Impressions 
Rating:
5.0

Excellent and fast return. No negative comments.

Hal J. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Office is extremely difficult to reach by phone. I was always on hold for at least 20 minutes, and 80% of the time the person I was connected to was at a call center and not the actual location. Staff was helpful when I could reach them.

Rupert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Easy process.

MICHAEL N. 
Rating:
5.0

Staff members are extremely friendly and helpful!

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Rohan B. 
Rating:
5.0

Customer did not leave a comment.

Priscilla I. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
4.0

It was difficult to know where to go when I picked up and when I dropped off my trailer. There is an entrance clearly marked for customers, but when you walk in, the clerks are at desks on the far right, behind stacks of boxes and there are no indications that I saw that that's where you needed to go. After getting checked out I was told to go outside where someone would help me, but there was no one near the door. I had to walk around the building to the right to find someone and then interrupt their discussion to get helped. Once they saw me wandering, they were very polite, helpful, and efficient, and got me on my way very quickly. When I returned, there was no indication of where to go. One of the same helpful people from the day before happened to be driving a truck past and stopped to ask if I was returning my trailer and told me where to take it. So, I found the staff, especially the people who hooked up my trailer and unhooked it when I returned, were extremely polite and helpful, and I had no problems with the trailer I rented. But the addition of some decent signage and clearer direction from the desk clerk to let you know where you need to go would have made the experience better.

TYLER D. 
Rating:
5.0

Great experience! Smooth check in, practically brand new 15' truck was easy to drive and worked great.

Ann D. 
Rating:
4.0

Customer did not leave a comment.

Reynaldo B. 
Rating:
5.0

Customer did not leave a comment.

Haley J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALFREDO Y. 
Rating:
3.0

Always issues with van like Ac Door lock broken Not been clean up Seat with 🐕hair

HUMBERTO C. 
Rating:
4.0

Only had one person working inside on a Sunday and she was very busy. It took about 15 minutes to pick up the truck and I had checked in online. I was under the impression it would be quicker to check in online.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
5.0

First time using U-Haul. This facility was clean, friendly staff, and equipment. Move was smooth and turning in equipment was simple.

DANIA M. 
Rating:
1.0

Customer did not leave a comment.

MONICA P. 
Rating:
2.0

The employee I dropped the car off to was kind and professional. The employee inside who gave me my keys acted as though they didn't want me there and treated me like an idiot for asking questions.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT M. 
Rating:
3.0

Don't give one way trucks to anyone without cruise control. Also when a box truck like mine that was rented was involved in an accident and the alignment is jacked up and steering isn't right, don't rent those out. Ridiculous my entire experience was crap. The steering was so messed up. No cruise control. Insane Never again will I rent or recommend you. Also will be filing a complaint with BBB

MALISSA O. 
Rating:
4.0

My only complaint is that the wait was very long. You need more help behind the desk if necessary...someone that can jump behind if someone is taking too long and the line is growing and not moving.

SALLY M. 
Rating:
4.0

Need more counter staff

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

My drop off location was not near my move in destination. I feel that I was delivering your vehicle to a location of your convenience and definitely not mine. 1.5 hrs in traffic to find out there were multiple closer stores. Very dissatisfied

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Kanomé J. 
Rating:
2.0

Supplies I had ordered (and paid for) were not in the truck, as they said they would be. Additionally, the truck was not safe for driving. The driver's side mirror was angled facing the ground and could not be adjusted. Even worse, the passenger side mirror was loose, and no matter how you adjusted it, the mirror immediately spun open while driving, rendering it useless.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

Gabriella M. 
Rating:
1.0

I was assigned EIGHT different trucks before I found one appropriate. We were given a truck with a key broken in the ignition, and the replacement for that truck had low tire warning light in addition to a check engine and check transmission lights on. We had to demand another truck even though a staff member drove up the one with the check trans light on and felt it was appropriate. Finally got the eighth truck and the visor was broken, but we used it because we had been there for an HOUR AND A HALF already and were running late for the movers. Both of my experiences with this location have been absolutely terrible and I will not be back.

KATHARINE G. 
Rating:
4.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Madison S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Mason M. 
Rating:
1.0

We were ignored and laughed at and it was a bad experience

THOMASLYNN H. 
Rating:
1.0

Customer did not leave a comment.

Salvatore C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

The attendant Drew was very helpful.

LIDIA M. 
Rating:
3.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Patrick O. 
Rating:
1.0

Customer did not leave a comment.

Hyung C. 
Rating:
1.0

1) Explain after hours drop off charge when making a reservation and picking up. I found one on my final contract and no one told me to expect this fee ever. 2) Help customers one at a time. While renting a trailer, I said I needed the receiver and ball. The guy told me to just go grab one… “any one should work” was the guidance I got. I went to do that and he started renting to someone else. So I stood there for 10 minutes waiting to get rung up for my receiver. 3) Answer the phone. I called and went through your phone tree for 50 min. Your contact center is awful. This location never answered the phone. They were not busy (I was on site for an hour). 4) Have the right equipment ready. The trailer they were trying to give me was broken.

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
3.0

This location is pretty good, with helpful employees, but it is seriously understaffed. Hire more employees and pay them more. The UHAUL App and Website DO NOT WORK. Please get the software functioning!!! It takes over an hour of holding to get someone on the phone. Until UHAUL updates its software with an app and website that actually function, I will go out of my way to avoid all UHAUL services, despite good local service.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

ANITA M. 
Rating:
4.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

Charly tremendo servicio al cliente Gracias

walter t.  |  Overall Experience 
Rating:
5.0

Charles and Wanda were very, very helpful, kind and patient. For moving stuff into storage for the first time, they made the process stress free and quick! Thanks again Uhal, Charles and Wanda!

KHOLOOD E. 
Rating:
2.0

Customer did not leave a comment.

CATHERINE N. 
Rating:
5.0

Customer did not leave a comment.

JENNA F. 
Rating:
5.0

Nothing Great Service.

ALFREDO C. 
Rating:
5.0

Customer did not leave a comment.

Amanda C.  |  Overall Experience 
Rating:
5.0

Good job

Gabino V. 
Rating:
3.0

Quite possible the worst moving experience we have ever had.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS CARL C. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
2.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
1.0

I am very upset with my experience. My U-Haul Contract is 26530298. I had reserved a 26' truck and had a guarantee that the truck would be available. When I arrived, my 26' truck was not available, and I was only able to take a 20' truck. The 20' truck was not big enough and I had to change plans to make another trip to move my belongings. I was offered a $50 credit, but have still not received that credit. Please contact me to complete the $50 credit. Thank you.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

DANNY W. 
Rating:
5.0

I think improving things for the employee improves things for the customer, so basically just hire more employees and pay them all more

CASSIDY K. 
Rating:
4.0

Advertise mobile pickup, maybe label where specific trucks are located so they are easier to find.

Johanna W. 
Rating:
4.0

Customer did not leave a comment.

ERICA R. 
Rating:
5.0

The key box did not work and luckily there were some employees who were leaving late so they could open the box for me but it was frustrating.

Jocelynn A. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
4.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

Great service. They were fast, professional and friendly!

Patrick M. 
Rating:
2.0

Truck had not been cleaned and had a layer of dust all over the inside of the cab. Location also failed to provide the furniture pads we paid for.

Liam L. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
1.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Don't yell at customers. Simply walk over to them and speak.

MADISON D. 
Rating:
5.0

The gentleman that unhitched my trailer was very kind, attentive, and efficient.

Marissa H. 
Rating:
5.0

The location was great, but overall uhaul experience was absolutely horrible. The only stressful part of my move was dealing with Uhaul. Two days before my move, I got a call that I was being moved to a location 30 minutes away to pickup the truck. Then later that day I get a call it will need to be picked up at an hour away from where I originally requested. Then the night before my reservation I got a call that there were no trucks in Chicago available for me. Luckily after spending an hour of my Friday night on the phone it was figured out. I have never been able to rely on uhaul when I needed them and they are the most stressful part of moving for me each time.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Brynne B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
4.0

Add more staff, my only complaint is the wait at the counter.

Jim S. 
Rating:
4.0

Pre mobile registration was excellent and let me skip a line of more than a dozen. Return checkin was a lengthy hassle as U-Haul rep checked over vehicle.

DAN J. 
Rating:
5.0

Customer did not leave a comment.

ABDULAZIZ A. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
1.0

I had confirmed U-Box delivery weeks ago. I was called the NIGHT BEFORE the scheduled delivery and told they could not deliver the boxes. I then had to change all of my moving plans, as I work full time, and had work scheduled all week following the move. To add insult to injury, I was charged for storage by Uhaul due to their scheduling error. Since they couldn't deliver the U-Boxes, they charged me over $160 to store the boxes -- again, due to their own mistake. I have already disputed these charges and require a full refund. I will contact Corporate as necessary. Please advise.

Shanta L. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

All good

FRANCISCO B. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

New truck. Great customer service. Ready to go when we arrived. Easy and pleasant experience.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

CARL WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
1.0

We were struggling to access the site to return our truck. A UHaul employee was all but useless when we asked for help. He just told us to take pictures and leave; there was nothing he could do. We inadvertently locked the keys in the truck. We could not get a human being on the phone at UHaul and two employees leaving work literally ignored my husband as he asked what to do, walking away from him without even acknowledging him. Without being able to get answers from anyone, we contracted our roadside service. If I had a way to report these employees, I would. But, they were walking too quickly away from us to get names. They should be ashamed and UHaul on N Kenzie Avenue should fire both of them. This rating is coming from someone who ALWAYS gives people the benefit of the doubt. We would drive miles to avoid this UHaul location.

Lynn B. 
Rating:
5.0

Great service and efficient

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

TODD J. 
Rating:
5.0

Customer did not leave a comment.

PETER E.  |  First Impressions 
Rating:
5.0

Great service by check in staff and fleet staff!

JEANETTE I. 
Rating:
5.0

There was supposed to be a lock in the unit. There wasn't, so I went to the office and got one.

Hatie P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brielle W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph H.  |  First Impressions 
Rating:
2.0

This was not me.

Paolo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david k.  |  First Impressions 
Rating:
4.0

Everything was pretty great. Well lit and clean storage facility. My only complaints/frustrations are: 1) requiring a round lock on the unit that is 3x the amount of a regular lock. Very annoying. 2) Hard to get ahold of someone via phone. They pick up and answer “please hold” without even asking who it is or the reason for the call. Tried for over an hour one day and kept getting the same response. Not great for customer service

CALEB B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Unique B.  |  Overall Experience 
Rating:
5.0

The staff is great and very helpful also when I first moved in I forgot to properly lock my unit door with lock and the staff immediately called me to inform me and I thought that was awesome they didn’t waste no time and all my stuff was secured.

MARK P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lawrence m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landon V.  |  First Impressions 
Rating:
5.0

Gentlemen speaking through intercom was very helpful and very nice.

JANETTE B.  |  Online Move In 
Rating:
5.0

The experience with the staff at this location has always been excellent. It is obvious that management cares about customer service.

John G.  |  First Impressions 
Rating:
5.0

The staff at this location has been over the top accommodating and helpful. The GM Charles understands how to provide high level customer service in a time where it is often overlooked. I would highly recommend that people use this U-Haul facility for storage and rental needs.

john g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
5.0

You’re very professional

Sergio L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J.  |  Overall Experience 
Rating:
3.0

Although the facility was satisfactory-the rates were high. I only used the space for a month or so and started seeking other locations because the $97 rate was going to strain me due to my recent unemployment. I found a similar space down the street that was $61 cheaper. The staff at this location we’re also not cordial or friendly. Their demeanor was more like,”I’m just here to do my job. Don’t want to know about your day or you.”. Don’t get me wrong, everyone has a bad day-but I experienced this attitude from more than one person on more than one occasion.

Edna L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole L.  |  Overall Experience 
Rating:
3.0

The only problem I has was that I reserved a truck to move 2 weeks ahead of time. And when I got there they had no truck for me. That was the main office who made the big mistake. Thank God that after a while I was still able to move.

Maria R.  |  Overall Experience 
Rating:
2.0

I was told I would get refunded the miles I did not use which was over 300 miles and I still haven’t received a refund , made a claim got a claim number and no one ever got back to me . I am still waiting for my refund !

BRYAN G.  |  First Impressions 
Rating:
1.0

The process to rent a unit online was easy, but when it came to moving in, I might as well have been invisible. The cashier barely spoke when I picked up the free lock, and then when I came back to find scissors because they had a plastic lock on the unit, she didn't even acknowledge my presence to see if I needed help. It was clear that they did not care about me or any other customer there.

Erin B.  |  Online Move In 
Rating:
5.0

Jennifer, the sales associate was very nice and professional!

SHANNON H.  |  First Impressions 
Rating:
4.0

I felt like everyone was extremely helpful until the last day when I was checking out and caught some attitude from the attendant over the phone. I had talked to her before and she was sweet so must have been a bad day or something...

Joshua M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel T.  |  First Impressions 
Rating:
1.0

While the staff apologized for their errors, the service experience was poor. I prepped and reserved those two services online to speed up my visit on site but my visit took longer than expected due to some errors at the front desk. After my initial check in the storage unit process was not completed. I was also directed to a unit number that was in use by mistake. Not a great customer service experience. A side note: during my visit the U-haul reps were not wearing their face masks. They were however behind their plexiglass desk shields. My understanding it is strongly enforced by CDPH and BACP and may be something Uhaul upper management will have to review immediately.

Miriam L.  |  First Impressions 
Rating:
5.0

The place was surprisingly very clean. I was happy to see there is a rat trap in the unit. I love that the unit is armed when I am not there and is easily disarmed when I arrive. There were carts to use for free. I had all my stuff moved into a unit within a few trips because of the carts. Overall a very good experience.

Nicole L.  |  First Impressions 
Rating:
5.0

My inertaction with the Charles was the best. Charles was helpful, knowledgeable and respectful. He was able to resolve the issue just with one call. He is an asset for your company. Charles good job. Thank you.

SHAFQAT ULLAH B.  |  First Impressions 
Rating:
2.0

Too many nails in lot. I got a flat tire. Every time I go there I pick up nails.

luegrant b.  |  First Impressions 
Rating:
3.0

I was disappointed with how the staff is handling covid. There is a sign requiring masks in the storefront but I only saw one employee wearing a mask. Also we had taken the time to pre-register with our drivers license info. But when we came in to pick up keys, the staff was not able to load our reservation (problems with the network, they said) so they had to do it all over again. That's pretty frustrating when you're trying to avoid close contact with people and you've also spent your own time to take pictures of licenses etc.

Brian F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily K.  |  Overall Experience 
Rating:
5.0

Vanessa was so incredibly helpful as we moved out of our storage units and into U-Boxes. She was there to provide everything that we needed over a 3-4 hour period. The general manager was also super helpful and patient as we cashed out and clearly communicated the next steps as far as shipping our U-Boxes to our new town.

James B.  |  Overall Experience 
Rating:
5.0

Thank you for your Seevices! I would definitely come back to be a customer again! John Lantry

John L.  |  Overall Experience 
Rating:
5.0

Manager was great

Marcella S.  |  First Impressions 
Rating:
5.0

First time renting a storage facility. Plenty of carts available to assist the moving process. Well lit and wide hallways. Clean. Helpful staff onsite.

RACHAEL P.  |  Overall Experience 
Rating:
5.0

Could not have been a better experience. The staff was unfailingly helpful and courteous. It's now my go-to for all things moving and/or storage.

jan c.  |  Overall Experience 
Rating:
5.0

Easy rental experience. Clean facility and well maintained storage units. Units seem very secure.

Amanda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle R.  |  Overall Experience 
Rating:
1.0

I was told over the phone several times before the move that my storage unit would be $38 a month after the first free month, then when I arrived to pick up the truck I was told it would be $149. Was completely thrown off and felt like I was lied to. I stored and used you guys in January but don’t think I will again after this.

Scott B.  |  First Impressions 
Rating:
5.0

Truck rental was quick and easy. Although storage space was not the one that was previously ordered, there wasn’ta problem to get the correct one. Staff was courteous and quick in making the change. Thank you once again for the services you provide.

Naida R.  |  First Impressions 
Rating:
5.0

Easily accessible carts to help move belongings were very helpful. Staff very helpful.

RACHAEL P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RODERICK A.  |  Overall Experience 
Rating:
5.0

Becky Rodriguez is amazing! Compared to most of the employees customer service and knowledge, she FAR EXCEEDS the interest and ability of UHaul employees. You need to clone, and recognize MS. RODRIGUEZ for her extraordinary customer service.

Deborah W.  |  Overall Experience 
Rating:
5.0

Vanessa was kind, efficient , friendly and very helpful. The only complaint I have is someone 2 days before misquoted the extension of the truck rental per day price to me. So I made my decision to keep the rental based on that quote. It was more by $10 . Now keeping it for 4 days. Will end up being significantly more. Anyone who works there should be aware of the vehicle rental prices. If not keep them off the phones. Thank yoo

John L.  |  First Impressions 
Rating:
5.0

Seriously best move in experience ever! This place is too notch, helpful and friendly staff, easy access. Storage isn’t fun but this group makes it the best it can be.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORRIS W.  |  Overall Experience 
Rating:
5.0

The people who work at this facility are very good at their jobs from the office staff to the equipment check in. I was very impressed with the quality of service, level of professionalism, efficiency and kindness of each person that I encountered.

Danielle R.  |  First Impressions 
Rating:
5.0

Great storage place!

Ron H.  |  Overall Experience 
Rating:
5.0

Good value for money

Harilal S.  |  Overall Experience 
Rating:
5.0

No common

JOSE P.  |  Overall Experience 
Rating:
5.0

It did the job.

Andrew W.  |  Overall Experience 
Rating:
5.0

Excellent service!

pedro p.  |  Overall Experience 
Rating:
5.0

I will recommend this facility to all my friends and family. Excellent service.

Oscar M.  |  Overall Experience 
Rating:
5.0

Very helpful staff all around. The hours are very convenient for someone like myself who has a very busy schedule. The ease of moving heavy furniture in the storage is excellent.

omar c.  |  Overall Experience 
Rating:
5.0

Great service and speed

glenn d.  |  First Impressions 
Rating:
5.0

I rented a truck and a storage and all was very clean and in good maintenance. Kristian in the front desk was really helpful and friendly.

Ana K.  |  Overall Experience 
Rating:
5.0

The team was very friendly and even helped me get a last minute van rental when I knew they were super busy. They saved me a lot of trouble by being able to get everything I needed in one place.

Doug K.  |  Overall Experience 
Rating:
5.0

Solid experience

Christian W.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and want to congratulate them for the good service they provided!

DANNY C.  |  Overall Experience 
Rating:
4.0

Very nice and friendly staff.

sharon h.  |  Overall Experience 
Rating:
5.0

Charlie was awesome and friendly.

Alex C.  |  First Impressions 
Rating:
5.0

Our whole experience with UHaul has been great but the staff st this facility exceeds any place that we have ever rented a truck from. Over the years we have rented 10+ times).

Jackie k.  |  Overall Experience 
Rating:
5.0

Everyone at this location is very good at what they do they went out of there way to help me out

fernando f.  |  Overall Experience 
Rating:
5.0

Kristian was excellent. I'm using this facility again in Julybecause of him. Carl in the back was also wonderful.

Vicky J.  |  Overall Experience 
Rating:
5.0

I finally found a place that treats me, like a valued customer. Charles the G.M. was my first contact. Kristian my second contact. All the staff I met afterwards were nice with the customers were also

edward k.  |  First Impressions 
Rating:
5.0

Khristian was the man! Super helpful and super cool.

Josh M.  |  First Impressions 
Rating:
5.0

I have rented from this location before. I have never had a problem. The staff has always gone above and beyond to assist me. I can not say enough good things about this location. Thanks to everyone!!

Gregory W.  |  First Impressions 
Rating:
4.0

N/a

Alexandria E.  |  Overall Experience 
Rating:
5.0

We rented a UBox to have it filled in Florida and sent to Chicago. The whole process was fantastic! I am so impressed by the helpfulness of all the staff and how perfectly this all worked!

Sandra B.  |  Overall Experience 
Rating:
2.0

Limited customer service personnel to help at check in line. Storage that was provided as a big pole in the middle which limits the already small size

Pascale M.  |  First Impressions 
Rating:
5.0

Driver who dropped off my UBox was great. She was very easy to talk to, called 45 minutes ahead of her scheduled arrival time to let me know she was on her way. Very personable and easy to talk to.

Adam H.  |  Overall Experience 
Rating:
5.0

Friendly and helpful

heidi m.  |  First Impressions 
Rating:
5.0

Thank you for quality service and for keeping my items safe and secure!

Rebecca Z.  |  Overall Experience 
Rating:
5.0

Thank you for being there when I needed you!

nida m.  |  Overall Experience 
Rating:
1.0

This has been, and continues to be a nightmare. Someone please end this so I never have to speak up y'all again. I expect to hear from corporate.

Rachel B.  |  Overall Experience 
Rating:
5.0

Great customer service!

Matt L.  |  Overall Experience 
Rating:
5.0

Great place

Emanuel L.  |  Overall Experience 
Rating:
4.0

There was a delay in getting our unboxes ready to be transported but we had an overall good experience.

Chelsea T.  |  Overall Experience 
Rating:
3.0

When I called in multiple times, the customer service was not the best. They kept trying to get me to pick up my U-Box instead of having it delivered. This was frustrating.

ron j.  |  Overall Experience 
Rating:
1.0

I have spent hours on the phone with customer service, and I have left multiple messages for Charles regarding the horrible service I have received, he hasn't contact me. I will never use Uhaul again.

Amanda K.  |  Overall Experience 
Rating:
4.0

None

kim g.  |  Overall Experience 
Rating:
4.0

Only problem with reservation I made for drop off location was that they didn’t accept u boxes . Box was dropped dropped off at condo instead .

Elizabeth D.  |  Overall Experience 
Rating:
3.0

.

Tamika M.  |  Overall Experience 
Rating:
5.0

Thank you!

Jennifer Y.  |  Overall Experience 
Rating:
5.0

Charles and Wanda go above and beyond to help as do all of the staff. We appreciate how well they take care of us.

J.C.LILLY W.  |  Overall Experience 
Rating:
5.0

Good service and helpful staff, never had a problem.

Mariam A.  |  Overall Experience 
Rating:
3.0

Nothing to add.

dannies t.  |  Overall Experience 
Rating:
5.0

Service is top notch! Thank you.

Cherylee C.  |  Reservation 
Rating:
5.0

superduper. leave me alone, comments box.

Grant M.  |  Overall Experience 
Rating:
1.0

I'm never using U-Haul again. The employees are the worst.

Jenna R.  |  Overall Experience 
Rating:
5.0

Great job, thanks!

james m.  |  Overall Experience 
Rating:
5.0

Thank You so much

Philip Y.  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating.

Kathy M.  |  Overall Experience 
Rating:
1.0

they provided false, inaccurate info & wasted my time. This location over charged me multiple times, failed to return phone calls & still has not refunded me. HATE UHAUL

Jennifer C.  |  Overall Experience 
Rating:
5.0

There were some charges after the fact that I’m not sure why they are there. A $16 and $5 charge, but otherwise my things were stored and received just as I packed them!

franczeska v.  |  Overall Experience 
Rating:
5.0

Great customer service

edith g.  |  Overall Experience 
Rating:
5.0

The staff is second to none! I was very impressed with their creative approach as I moved in, changed storage units and moved out! Great experience! Great folks!! Thank you !!

MICHAEL s.  |  Overall Experience 
Rating:
5.0

I had heard good things about this location & I was not disappointed. Thank you thank you thank you.

Gene S.  |  Overall Experience 
Rating:
5.0

Stephanie was professional and did what we asked.

Cody H.  |  Overall Experience 
Rating:
5.0

Thanks for making my move so easy!!

William B.  |  Overall Experience 
Rating:
1.0

Dealing with calling and arranging was chaos. Information was routinely incorrect. Phone waits over half an hour. The right arm doesn’t know what the left is doing. CHAOS !!!!! Poorly organized.

Amy R.  |  Overall Experience 
Rating:
1.0

Very bad customer service I wouldn't recommend this specific uhual to anyone!

Unique W.  |  Overall Experience 
Rating:
5.0

Wanda was extremely helpful and made the process very pleasant.

MATTHEW B.  |  Reservation 
Rating:
1.0

Will never ever use your company services. the worst experience of moving

Japji H.  |  Overall Experience 
Rating:
5.0

The storage space was very good, clean and well lit. Customer service was very good. I changed my mind about which unit I wanted and it was no problem.

Tom R.  |  Reservation 
Rating:
5.0

All employees I’ve meet were very helpful and had great customer service skills .

alexis h.  |  Overall Experience 
Rating:
5.0

Great!

Max L.  |  Overall Experience 
No reviews have been submitted for this location.

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