Customer Reviews for U-Haul Moving & Storage of Birmingham

2,537 reviews

540 Valley Ave   Birmingham, AL 35209
(Two miles West of Vulcan)

(205) 942-6833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 942-6833

540 Valley Ave
Birmingham, AL 35209
(Two miles West of Vulcan)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff member that worked with me was amazing!!! Very helpful and friendly.

Nathaniel T. 
Rating:
5.0

Customer did not leave a comment.

Jovana C. 
Rating:
5.0

Customer did not leave a comment.

Glenda S. 
Rating:
3.0

I returned the truck on 5/13 but my invoice states I turned it in on 5/14. Why the delay in processing my return?

Eric L. 
Rating:
5.0

Customer service at this location is amazing.

Tamika M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

The young man who helped us was so nice, polite, and helpful, and is the reason why we will continue to rent from this location.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Alfred K. 
Rating:
3.0

truck was clean enough; manager was OK but could use some training in customer service; it would help to have clear directions on 24 hour return process

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

The CSR that signed the truck out to me was a complete asshole. He even changed my miles allowed and drop off location. I would rate my experience a zero but it is not an option.

Chad F. 
Rating:
5.0

Guy was very friendly and smiled - Great customer service.

Nancy H. 
Rating:
3.0

Had a hard time getting in the gate after hours and not much parking

NECOLE W. 
Rating:
5.0

My experience renting a cargo van at this location was excellent! Cudos to the young man who met me as I was returning my van. He made the whole process extremely easy and very pleasant. I'm sorry that I didn't get his name.

Martin W. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

My only concern or complaint is Gas. It said I had a 1/2 Tank and as soon as I pull off the meter read 1/4 Tank. Nevertheless, the next person getting the vehicle had plenty of Gas.

Mckinley C. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

pat D. 
Rating:
5.0

The Gentleman was extremely helpful. Thanks

Christopher U. 
Rating:
2.0

It was just not a pleasant experience

RUSSELL G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Missalina C. 
Rating:
1.0

Have the equipment that is reserved ready and available when the client comes to pickup their order. It's frustrating when you reserve a utility dolly and an appliance dolly and neither are available when u come for your scheduled reservation that you scheduled a week beforehand.

Kanitha D. 
Rating:
5.0

Customer did not leave a comment.

Rosalie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariel W.  |  First Impressions 
Rating:
5.0

It jus wasn't vacummed

Tobias T. 
Rating:
5.0

Bayley is the BEST! She is attentive, professional and knowledgeable of products and services offered by Uhaul. I really enjoyed her kind presence.

CRYSTAL H. 
Rating:
5.0

Customer did not leave a comment.

Alfred K. 
Rating:
4.0

There was one incident with Jordan Parker and another employee who called me a "tailgatter" which tickled Jordan Parker I found to be very unprofessional and rude! Hopefully this employee has since been inserted into management skill training along with Jordan. My experience with Jordan upon termination of this account was pleasant.

Juanita W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomiko W. 
Rating:
1.0

initial reservation was not at the place reserved online. Luckily, i was directed to a place not far away that had a truck. The representative at the front desk was high as a kite and indifferent. There was no utility dolly liked reserved and the rep told me i could "look around" and see if i could see one. Gas was not what was registered on paperwork and therefore had to add to it. Upon returning early, I asked "what else is needed from me" and all I got was " you'll get an email" . Uhaul's market share is unprecedented in the area. A continuation of this will eventually place you out of the market once competitors move in.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Lakesha J. 
Rating:
5.0

Checkin guy was super helpful with checking in and showing where the storage was.

Alicia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney T. 
Rating:
4.0

Need a prop for door going into climate control storage and a awning by CC door for when it is raining

Jane O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zorenza T.  |  Overall Experience 
Rating:
5.0

Great customer service from start to finish!

William J. 
Rating:
5.0

Customer did not leave a comment.

Emanuel P. 
Rating:
4.0

Customer did not leave a comment.

ERICA M.  |  Overall Experience 
Rating:
5.0

Nothing. The attendant there was very helpful.

Mitchell W. 
Rating:
5.0

Excellent service!!!

Thomas D. 
Rating:
1.0

Guy in the morning had a attitude get better employees

Ayat G. 
Rating:
5.0

Customer did not leave a comment.

Andrew D.  |  First Impressions 
Rating:
5.0

Wonderful

Shameka S. 
Rating:
5.0

Customer did not leave a comment.

Latoya E. 
Rating:
5.0

Very friendly staff and willing to go above and beyond. Great experience

JOHN H. 
Rating:
4.0

Only issue is when trying to return they changed location without telling me and app system and phone were down and area where dropping off at was closed. Had no instructions on how to return really.

SAMUEL T. 
Rating:
3.0

Customer did not leave a comment.

ANGELICA R. 
Rating:
5.0

Customer did not leave a comment.

Yvette H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

The guy that waited on me. I think his name was Brandon he has dreads he was very helpful and polite. I do appreciate him for helping me and going over and beyond to make the guest satisfied thank you

Dashunda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pierre S. 
Rating:
5.0

Customer did not leave a comment.

LETITIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jo S. 
Rating:
4.0

Customer did not leave a comment.

JARIUS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin W.  |  Overall Experience 
Rating:
5.0

I would tell all my friends about you for you all because I think you all are very excellent people I have did business with you before and I will continue to do business with you before I give you all 100% rating and also the staff 100% rating

Pamela C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rosemary H.  |  First Impressions 
Rating:
5.0

To be honest I'm proud of you all the truck was new you guys have put some money into what you believe in and you was there at a time with need the guy at the front desk was amazing he was handsome to I was hoping he were single but I didn't ask I should have asked thanks you guys

NICOLE J. 
Rating:
4.0

Customer did not leave a comment.

Jerry M.  |  Overall Experience 
Rating:
5.0

They were very helpful and accommodating. They went far beyond my expectations. Great staff A+++

Morgana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

I was very satisfied. Jordan was knowledgeable and friendly he is an asset to the company

CYNTHIA D. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE G. 
Rating:
4.0

Couple good handtrucks are necessary.

FRANTZ P. 
Rating:
5.0

Everything was great the guy working very very helpful

CARLOS T. 
Rating:
3.0

Make sure all trucks are in good shape, i had to jump start the truck with my own car everytime during my whole moving process. It was very stressful

KYLER S. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
4.0

The staff at this location were great. However, the staff that manage incoming calls were NOT. I made an online reservation for a trailer and utility dolly. When I arrived, he apologized and let me know that they did not have any at their location. He said it would be best to call another location to see if they had any available. I called the nearest location (or at least the number that is posted for it online) and was directed to what I am assuming was a call center since the woman I spoke with was not in store. She took my information, including card information, and said she made a reservation for a dolly at a nearby location, and said I should receive a text confirmation shortly. I drive to the other location (15 minutes away) and had not received a text, so while I am waiting in line I call back to check and make sure everything went through. I call the same number, but am connected with a different person. He says he doesn't see a new reservation and asks me to hold for a manager. When she comes on the line, I explain everything to her and she says they don't typically make reservations just for dollies and that must be why it didn't go through, and that I would have to call individual stores to verify if they had any available because they are unable to track inventory of those items online...at this point I'm frustrated because I've driven out of my way to another location, waited an additional 15 minutes in line (while simultaneously on hold for the manager on my phone) just for her to tell me that the reservation I was told was made was actually never made because they can't, and that I would need to call specific stores which I could not do because each time it sends me through to a call center representative. By this time I had finally made it to the front of the line, and the employee that called me up had overheard some of my conversation with the person on the phone so she offered to call some of the nearby stores since she had a direct line to them. They unfortunately didn't, but I sincerely appreciated her trying. I understand that a dolly being unavailable is out of all of these employees control, but if the first person I had spoken to had simply told me the same information as the last person, I would've just said we'll figure out how to do it without the dolly and went on my way. Instead, I wasted over an hour of valuable moving time when I didn't have it to spare.

Mikal P. 
Rating:
5.0

The young man that took care of me when I arrived, was awesome… He has great customer service

QUINCY B. 
Rating:
4.0

Supply more area for after hours parking. I had a very small area to park a 20ft truck with car hauler

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  Overall Experience 
Rating:
3.0

Staff were too busy to help and it probably affected their poor attitude. It took for ever to get the elevator to work and there was only one usable moving cart to transport my belongings. There was no supervised flow of traffic, because vehicles blocked your movement. Management should be informed to resolve unpleasant circumstances.

samuel t.  |  Overall Experience 
Rating:
4.0

A C wasn't working in U-Haul.

SABRINA J. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Great location, GREAT hours, GREAT staff.

CARLA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Great job

MOSES B. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

Kelly E.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

JUANITA W. 
Rating:
5.0

Customer did not leave a comment.

DARRYLL H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

Alajujuan S. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY D. 
Rating:
5.0

Everything went very quick & accurate

RUTH T. 
Rating:
1.0

When people hit hard times like moving out of state or laid off. The account should be frozen or some kind of accommodation. My entire life was auctioned off and there is things I will never get back.

Timothy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
1.0

Staff unprofessional

BRIGGITTE S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

JUDSON S. 
Rating:
5.0

Always a pleasure to work with U Haul. Keep up the good work.

ARLESTUS M. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE H. 
Rating:
3.0

Customer service during pick up could have been better.

KIA F. 
Rating:
5.0

Customer did not leave a comment.

NALISHIA B. 
Rating:
5.0

Jordan was very professional and helpful. he went over and beyond to assist me.. his customer service is Awesome!!!

Travina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
3.0

Customer did not leave a comment.

SHARONDA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
3.0

The unit was fine and clean, but they charged me for an "after hours" service that I didn't know about.Also in another branch they gave my reservation to another person and I was left without a truck,and they sent me 20 mikllas to pick up another unit and when I went to pick up the unit it was 26 feet, too long for what I needed and they didn't want to give me another one until the next day.Later they gave me a credit of $ 50 for the mistakes made, but I had already paid in another branch for another truck and this credit cannot be used until hiring a new service...That's ridiculous!!! my cell is 205 296 2988 (any questions)

Rendon R. 
Rating:
5.0

Customer did not leave a comment.

YVONNE L. 
Rating:
5.0

Customer did not leave a comment.

BELINDA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B.  |  Overall Experience 
Rating:
5.0

I think the guy's name at the facility is Brandon, he was very helpful and courteous, at move, and at move out.

Wade R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deshun p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan E. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HONGXING S. 
Rating:
4.0

N/ A

Pamela P. 
Rating:
3.0

Andrea at the location was WONDERFUL. Patrice who helped us on the phone was WONDERFUL. U-Haul, as an experience left a lot to be desired. We rented a 15 foot truck, got the email, text and "live" phone call about pickup location. NO truck at location. Were sent to another location (Valley Ave.). They had nothing to rent. Andrea (on location), called the UHaul number and Patrice was able to find us a truck, but it was a 20' truck on the opposite side of town. Patrice suggested we rent the moving blankets from the Valley Ave location to be sure we were able to get them. When we returned the truck in Panama City Beach, FL, we were able to return the truck with the online portal with no problem but the blankets were under a separate contract and the website wouldn't recognize it. It took 2 phone calls (one had a hold of 45 minutes and I gave up after a while - the second one I requested a call back) to get it situated and the blankets checked back in. The whole experience was pretty frustrating.

Kathryn S. 
Rating:
5.0

Take the van thru a car wash. It was noticeably dirty on the outside.

Wendell T. 
Rating:
4.0

Customer did not leave a comment.

EDWARD B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
1.0

U haul location Valleydale Avenue off Greenspring the guy name Brandon or whoever he is. Wear a dark green shirt nasty attitude. He charge me $150.00 dollars because I didn't feel out the survey then he said I didn't put gas in the truck. I did put $15.00 dollar gas back in truck. I believe the employee stole my money. Do not go to the U haul on Valleydale Avenue down the street from full moon barbecue. I need a refund

BRIDGET W. 
Rating:
5.0

Pick up and return was easy and the gentleman there at that time was friendly and helpful. He very informative on the trailer rental and hitch setups! When I called to inquire about returning the auto transport trailer the day before it was due, I was told by someone who answered the phone, that returning it at 5 pm would be too late to return a trailer. This location doesn't close until 7pm on Sunday but they said they stop taking trailer returns at 4:30. Just a little inconvenient since I didn't choose this location when I requested the rental through the app. Thanks

Shelby T. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI C. 
Rating:
5.0

Nothing to improve. The lady at the desk went above and beyond to help me

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Errol P. 
Rating:
5.0

Customer did not leave a comment.

LEXUS M. 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEVANTE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Brandon was very professional and friendly, really appreciate his kindness and willingness to help with what I needed.

VERNIKO R. 
Rating:
5.0

Customer did not leave a comment.

ROGER P. 
Rating:
1.0

Was not there when promised had to make a 80 trip to go back the next day very poor service and attitude

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Phillip P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Von J.  |  First Impressions 
Rating:
5.0

Satisfied customer, glad to have done business with you all !

Alondria D.  |  First Impressions 
Rating:
1.0

This location was horrible! Where do I even start? Climate controlled units were hot ac was broken and they weren't even trying to inform me or the people who already had units!! They made 3 reservations only needed 1 and messed all of my stuff up! I wound up having to go to a completely different location after being in the store for over 2 hours! Water is getting into units also I was informed by staff??!!! Wow

Stacie w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley T.  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating staff. Even had a nice employee lend me and my daughter hand with loading the story storage unit. Thank you!

Blair B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
5.0

The Uhaul employees at 540 Valley Ave bent over backwards to help me on 7/29/21.

Christina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia c.  |  First Impressions 
Rating:
5.0

Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.

Stephanie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cely T.  |  First Impressions 
Rating:
5.0

Thanks

Cynthia G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben E.  |  Overall Experience 
Rating:
5.0

Brandon Hunt at your Valley Avenue location in Birmingham made ALL the difference. He worked with me to find the storage space we needed, following up with me on multiple occasions. He is the reason iHaul receives an excellent review. Pam

Pam S.  |  First Impressions 
Rating:
5.0

Management and staff provided excellent support in the move out process.

Donald J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleashia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawna S.  |  First Impressions 
Rating:
5.0

Brandon was extremely kind and helpful. Whole process was very easy.

Hunter J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda W.  |  Overall Experience 
Rating:
5.0

The manager at this location was very helpful, appreciative and courteous. Couldn’t ask for better customer service anywhere else. I do ask as Uhaul as a business do. Make inside enclosed climate control storage units with building access with double doors where you can access them with larger furniture or whatever. We had to store an art piece at a location at UAB because it wouldn’t fit in the single access doors. It was an 4X8X2 enclosed art piece crate. We lacked about 2 inches from being able to get it through the inside access doors to the hallway to our storage room. But besides that, no complaints what so ever. Thanks Mr Phillips.

Charles P.  |  Overall Experience 
Rating:
5.0

Excellent experience throughout the years! I would highly recommend!!!

ASHIYA b.  |  Overall Experience 
Rating:
2.0

I don’t think I would recommend uhaul anything at this point. I reserved a truck that was unavailable when I got there so I’m not sure the point of a Reservation. Also I need to get in touch with someone and cannot connect with a human about this storage facility. I’ve called multiple times and been on hold for the longest wait times eventually having to hang up, I’ve emailed, tried online chat and still cannot get the help I need. I hired movers who showed up with two movers when I ordered 3. Then it was very difficult to get my refund, because at one point they hung on when I called. Four times in a row. They wouldn’t answer they just picked up and hung up. It was not a pleasant uhaul experience.

WENDY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Constance C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blair B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H.  |  First Impressions 
Rating:
4.0

The drop off location was incorrect. I need to make sure I’m not charged $1000.00 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I’m not charged the fee. 205.667.3018 I will call the scheduling office at 9a today

Michelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alessandro b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda W.  |  First Impressions 
Rating:
4.0

Was there for years. First owners were excellent. Second owners not so much very rude. People over the last year have been

James N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karleafa w.  |  First Impressions 
Rating:
5.0

Marvin made things simple and clear.

debrah d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassandra H.  |  Overall Experience 
Rating:
5.0

The young lady named Jess was very patient and helpful. She provided excellent and thorough customer service.

ANITA J.  |  Overall Experience 
Rating:
5.0

Need to correct address 1952 cansler ave Birmingham Alabama 35214

Regina P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M.  |  First Impressions 
Rating:
5.0

Current management and staff are amazing! Truth be told - this location has always had great management and staff. But the current manager and the young man who checked me out - best in the business!! Kind and always willing to help! Customer service is critical and the manager & young man exemplify this. Please - if there is a way to recognize both of them, please do! Moving out was emotional and they were so kind.

EMILY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara H.  |  First Impressions 
Rating:
4.0

Fast and efficient service. Great access hours and a really convenient location.

jeff l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Med T.  |  Overall Experience 
Rating:
3.0

He wasn't friendly but he wasn't rude. He definitely got the job done. Me personally I don't care if you are friendly just as long as you aren't rude. He wasn't rude at all, very helpful and got the job done.

catherine p.  |  First Impressions 
Rating:
4.0

Secure, well-maintained, pest-free facility with friendly, helpful staff. My only issue is with the main U-Haul call line (not this location): I moved out on rent day and they refused to refund any of the rent, so I ended up paying the full month's rent for one day.

ELIZABETH E.  |  Overall Experience 
Rating:
5.0

Very convenient and clean.

Martha S.  |  Overall Experience 
Rating:
5.0

Great experience with the young man. Keep him there we need, more good employee's like him.

KIM M.  |  First Impressions 
Rating:
1.0

If I am rating this solely on our check in experience - then it was great. The staff were very friendly and helped show us where our unit was and was very helpful in showing us the size options of the units. Fast forward to a week later - my husband drives over to drop off some items at the unit. Our code isn't working and he's confused as to why. Turns out we were "moved out of the system", our code was cancelled and a lock was put on our unit. Absolutely no notice whatsoever. Had we not shown up today our unit would have probably been sold, cleaned out, etc. And all of our belongings gone. Is it customary to move someone out without any notice whatsoever?!? He ended up having to resubmit all our information and start a new contract since our other one had been cancelled out. Thankfully we showed up today or who knows what would have happened.

Staci R.  |  Overall Experience 
Rating:
5.0

Natasha was outstanding!

isabelle r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEMERE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY B.  |  First Impressions 
Rating:
1.0

I moved out a month and a half ago and informed the manager and they still tried to charge me. I'm not sure of the business you're running, but placing charges on a closed out unit is ridiculous. You should be ashamed of your staff.

Eric G.  |  Overall Experience 
Rating:
5.0

The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.

Ron V.  |  First Impressions 
Rating:
5.0

I wish I have got the young name but he was Awesome

angela s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Santana T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTIN E.  |  Overall Experience 
Rating:
5.0

Shandon was wonderful in helping us with our moving process. Their were a lot of people dropping off their trucks and he made sure we were taken care of in a timely fashion. He went above and beyond!

Taylor L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda k.  |  Overall Experience 
Rating:
5.0

Brandon, your on-site person was knowledgeable and friendly.

Clifford q.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desiree T.  |  Overall Experience 
Rating:
5.0

Brandon, the general manager, was very friendly and helpful. The unit was clean and easy to access. Overall great experience.

Audrey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberley P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris P.  |  First Impressions 
Rating:
3.0

Smooth move out! But 100 pending from truck rental should have been released immediately as I was told by staff it would be same day.

Shana M.  |  Overall Experience 
Rating:
5.0

Everything was great

HOWARD K.  |  Overall Experience 
Rating:
5.0

Great experience! Thank you🤓

denise t.  |  Overall Experience 
Rating:
5.0

Everything was perfect!

HANS-GEORG W.  |  Overall Experience 
Rating:
5.0

It’s a wonderful convenience to be able to rent a truck and store at the same location. I would recommend UHaul on Valley Avenue in Birmingham. Moving is awful but UHaul made it better.

DOTTIE S.  |  Overall Experience 
Rating:
5.0

Great and friendly staff..

BRUCE E.  |  Overall Experience 
Rating:
5.0

My unit was on the back side adjacent to woods. It was a bit spooky to go back there when nobody was in the building, but I open carry for extra protection, so we had no problems.

MIKE T.  |  Overall Experience 
Rating:
2.0

Payed for a month at a time through my debit card. Three days into my final month, I moved out of unit. Uhaul would not refund the remaining 27 days. Not Good! Bad on Uhaul!

Charles D.  |  Overall Experience 
Rating:
5.0

Will use again!

Renea B.  |  Overall Experience 
Rating:
5.0

Best storage place in town

Ashley L.  |  Overall Experience 
Rating:
5.0

We've used our storage unit for a few years until we could free up more space in our basement. We always found the facility clean, well maintained, accessible, and staffed by friendly folks!

CHRISTINA S.  |  Overall Experience 
Rating:
3.0

Had reservations for a 10x10 unit. I was told that reservations do not count. Luckily a unit was available . It was smaller and we struggled to make it fit. What's the point of making a reservation

Karen N.  |  Overall Experience 
Rating:
5.0

Clean and very helpful.....

Allison M.  |  First Impressions 
Rating:
2.0

Poorly managed , only talked to someone answer calls that was not at the location

James H.  |  Overall Experience 
Rating:
4.0

The Staff were very friendly and helpful. I would diffidently use this place again should the need arise.

Rita B.  |  Overall Experience 
Rating:
4.0

worked to help as much as possible.

Charles D.  |  First Impressions 
Rating:
3.0

My husband and I had a reservation for a 10x10 unit. When we got there I was informed that no 10x10 unit was available. I was offered a 7x10. What is the point of having a reservation? Disappointing.

Karen N.  |  First Impressions 
Rating:
4.0

I was told that I had 24 hours access to my storage unit, but I didn't.

Jamar J.  |  Overall Experience 
Rating:
5.0

All of the staff were courteous.

Kimberley L.  |  Overall Experience 
Rating:
5.0

Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.

THRACIE P.  |  First Impressions 
Rating:
5.0

Extremely professional and courteous. Completely satisfied and would use again. Thank you

Tree of Life min w.  |  First Impressions 
Rating:
4.0

The people were very nice.

detra s.  |  First Impressions 
Rating:
4.0

The storage unit inside was a little further from the door than I had expected but it was ok.

Kimberley L.  |  First Impressions 
Rating:
5.0

Staff want very helpful, very polite and patient.

PEGGIE W.  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Kim was quick, showed me to my unit and explained everything very well. I will refer any friends and use them again!

Haley Y.  |  First Impressions 
Rating:
5.0

Great experience!

Carie W.  |  Overall Experience 
Rating:
5.0

Great facility.

RICHARD M.  |  Overall Experience 
Rating:
5.0

Friendly staff!

Brian M.  |  Overall Experience 
Rating:
1.0

U guys cheated and lied to me, they were very unprofessional. I have a lawsuit out on u guys for selling my goods. I tried to come in and pay but was not allowed u will be hearing from my lawyer

darryl h.  |  Overall Experience 
Rating:
1.0

The Managers at this location are "HORRIBLE". These 2 female managers are married and both have very unprofessional & disrespectul attitudes. Dealing with this U-Haul disgusted me. I rate an "F".

Louis H.  |  Overall Experience 
Rating:
2.0

Kim was EXTREMELY rude has no respect for the handicapped I was a blind patron and it was always something with her. I only stayed one month.

Eddie A.  |  Overall Experience 
Rating:
5.0

it was great

Wesley W.  |  Overall Experience 
Rating:
5.0

I had a very good experience, as the person who helped me was very knowledgeable and explained everything.

ROGER M.  |  Overall Experience 
Rating:
5.0

This facility has been used by us for the past 3 summers. It met all our needs. We have been pleased. Now, your truck rental service is something altogether different. Horrible, horrible, horrible.

Anita L.  |  Overall Experience 
Rating:
5.0

Great facility for our needs. Easy access and supportive staff made our years of storage to support two students convenient and helpful.

DAVID J.  |  Overall Experience 
Rating:
5.0

This was the second summer we used this uhaul facility to store my daughters college stuff. Nice staff. Clean facility. We have been confident that our stuff is safe and well taken care of.

Joseph F.  |  Overall Experience 
Rating:
5.0

Very nice facilities and friendly and attentive staff. This is 2nd time using these facilities for summer storage and continue to have great experience. Thanks!

David M.  |  Overall Experience 
Rating:
5.0

Worked well for our summer needs of storing college furniture for our student

Kyle K.  |  Overall Experience 
Rating:
5.0

Great location! Close to Samford.

Tripp H.  |  Overall Experience 
Rating:
5.0

You needd to fix your drinking fountain. NO WATER!

Steven H.  |  Overall Experience 
Rating:
4.0

very friendly staff

MELISSA S.  |  Overall Experience 
Rating:
5.0

The jentleman in the front desk was very friendly and helpful. Alway going above and bellond to assist the costumers. I’m very pleased with the outstanding service. God Bless you all.

JESUS R.  |  Overall Experience 
Rating:
4.0

N/A

Takia S.  |  Overall Experience 
Rating:
4.0

originally reserved a 5x10x10 and it stated it could fit up to 1200 sq feet and a 1-2 bedroom apartment. I lived in a 800 sq ft apartment and it would not fit. Guy who helped me was great though.

Essence S.  |  Reservation 
Rating:
5.0

Great facility.

Tanner T.  |  Overall Experience 
Rating:
5.0

Very friendly staff.

GEAN V.  |  Overall Experience 
Rating:
5.0

The staff was wonderful. The staff was very helpful and friendly.

dian s.  |  Overall Experience 
Rating:
5.0

gone do business again soon.

Larry S.  |  Overall Experience 
Rating:
5.0

Thank you for being a great staff

Rose B.  |  Overall Experience 
Rating:
5.0

was very happy to have a nice safe area and equipment to use

Cynthia R.  |  Overall Experience 
No reviews have been submitted for this location.

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