Customer did not leave a comment.EDWARD C.
Customer Reviews for U-Haul Moving & Storage of Birmingham
Birmingham, AL 35209
(Two miles West of Vulcan)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our equipment was damaged.Steven B.
Customer did not leave a comment.Paul T.
The office presentation needs work. Display and product availability /locks etcâ€¦. Install updated charging units in the trucks themselves / fix radioJill H.
Customer did not leave a comment.Francoise H. | Overall Experience
Customer did not leave a comment.maciah H.
I had to extend my rental and called the location to do so at 2:00pm well the male was very rude! He flat out told me NO and I tried explaining that no was not a option I still had hours of move left he cut me off! And simply said NO AGAIN! FOLLOWED BY HIM HANGING UP AFTER I STAYED I WAS REPORTING HIS HOSTILE ATTITUDE!SADE R. | Overall Experience
Customer did not leave a comment.Jonah C.
I’m saying average because I only just signed the contract and haven’t actually used the facility yet. So I don’t really know if the experience of using the storage units will be great or not yet. However, everyone I have spoken with and in person or over the phone has been extremely helpful and thorough. So customer service gets an A+ from me thus far.AndreaZ H. | First Impressions
Customer did not leave a comment.Terriel F.
Customer did not leave a comment.Cynthia c. | Overall Experience
Great service and worker and manager gave great details and answer question better than a few uhaul location..thumbs upGregory M. | First Impressions
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.Dwayne F.
Customer did not leave a comment.Kristopher W.
Customer did not leave a comment.Lorenzo A.
The location did not open until over an hour after it was supposed to. I will never be returning to this location.Benjamin G.
Jordan is THE BEST. He was friendly, helpful and went WAY beyond the call of duty. Long story shortâ€¦ I had planned to take Uber home but forgot my phone. He worked diligently, on a Saturday night, to try to get me a ride through Uber, Lyft and yellow cab. Between customers, he made every effort to get me home. In the meantime we had a wonderful conversation. You need to give that guy a promotion!!!Jeff W.
Customer did not leave a comment.Nancy H.
Customer did not leave a comment.John C.
Customer did not leave a comment.Philbert A.
Customer did not leave a comment.Mem B.
Confusing entranceSusan W.
Customer did not leave a comment.Dan K.
The representative there is very professional, friendly, and kind. The 26ft moving truck pick up time was supposed to be Monday the 30th at noon instead of 2:30 according to the reservation time. There was a miscommunication with the 1-800 Uhaul representative but the gentleman at the office resolved it smoothly and let me pickup the moving truck at noon. His communication is very clear and respectful. The truck has approximately 24K miles on it and very clean. It was parked very close to the office for me to come out and drive it. I would recommend this Uhaul rental location most definitely.Paul N.
Customer did not leave a comment.CARSON C.
It's obvious you could care less. Stop with all the lies. You are costing real people money when we trusted you to do right by us. You have been in the community for year but at the pace you are going I don't see any good coming to your company. Treat customers the way you would want to be treated.Madonna H.
Customer Service is very nice, equipment is excellence. I would like to recommend to my friend, a very nice experimence.Yuechuan C.
Customer did not leave a comment.Rebecca W.
We had to find an employee to return equipment. Office was wide open and he was on the other end of the property in the back of a truck.Theatris D.
It should be cheaper and the brake not working very wellDuyen T.
Service here is above reproach!CHARLES V.
Just keep doing what ya'll do at this location... Y'all are AWESOME.....Geoffrey C.
Staff member that worked with me was amazing!!! Very helpful and friendly.Nathaniel T.
Customer did not leave a comment.Jovana C.
Customer did not leave a comment.Glenda S.
I returned the truck on 5/13 but my invoice states I turned it in on 5/14. Why the delay in processing my return?Eric L.
Customer service at this location is amazing.Tamika M.
Customer did not leave a comment.CHARLES V.
The young man who helped us was so nice, polite, and helpful, and is the reason why we will continue to rent from this location.Christopher M.
Customer did not leave a comment.Alfred K.
truck was clean enough; manager was OK but could use some training in customer service; it would help to have clear directions on 24 hour return processBill S.
Customer did not leave a comment.Michael W.
The CSR that signed the truck out to me was a complete asshole. He even changed my miles allowed and drop off location. I would rate my experience a zero but it is not an option.Chad F.
Guy was very friendly and smiled - Great customer service.Nancy H.
Had a hard time getting in the gate after hours and not much parkingNECOLE W.
My experience renting a cargo van at this location was excellent! Cudos to the young man who met me as I was returning my van. He made the whole process extremely easy and very pleasant. I'm sorry that I didn't get his name.Martin W.
Customer did not leave a comment.William P.
My only concern or complaint is Gas. It said I had a 1/2 Tank and as soon as I pull off the meter read 1/4 Tank. Nevertheless, the next person getting the vehicle had plenty of Gas.Mckinley C.
Customer did not leave a comment.Kathy S.
Customer did not leave a comment.pat D.
The Gentleman was extremely helpful. ThanksChristopher U.
It was just not a pleasant experienceRUSSELL G.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Missalina C.
Have the equipment that is reserved ready and available when the client comes to pickup their order. It's frustrating when you reserve a utility dolly and an appliance dolly and neither are available when u come for your scheduled reservation that you scheduled a week beforehand.Kanitha D.
Customer did not leave a comment.Rosalie F. | First Impressions
Customer did not leave a comment.Ariel W. | First Impressions
It jus wasn't vacummedTobias T.
Bayley is the BEST! She is attentive, professional and knowledgeable of products and services offered by Uhaul. I really enjoyed her kind presence.CRYSTAL H.
Customer did not leave a comment.Alfred K.
There was one incident with Jordan Parker and another employee who called me a "tailgatter" which tickled Jordan Parker I found to be very unprofessional and rude! Hopefully this employee has since been inserted into management skill training along with Jordan. My experience with Jordan upon termination of this account was pleasant.Juanita W. | Overall Experience
Customer did not leave a comment.Tomiko W.
initial reservation was not at the place reserved online. Luckily, i was directed to a place not far away that had a truck. The representative at the front desk was high as a kite and indifferent. There was no utility dolly liked reserved and the rep told me i could "look around" and see if i could see one. Gas was not what was registered on paperwork and therefore had to add to it. Upon returning early, I asked "what else is needed from me" and all I got was " you'll get an email" . Uhaul's market share is unprecedented in the area. A continuation of this will eventually place you out of the market once competitors move in.Michael P.
Customer did not leave a comment.Lakesha J.
Checkin guy was super helpful with checking in and showing where the storage was.Alicia C. | First Impressions
Customer did not leave a comment.BRANDON H. | Overall Experience
Customer did not leave a comment.john k. | First Impressions
Customer did not leave a comment.Rodney T.
Need a prop for door going into climate control storage and a awning by CC door for when it is rainingJane O. | First Impressions
Customer did not leave a comment.Zorenza T. | Overall Experience
Great customer service from start to finish!William J.
Customer did not leave a comment.Emanuel P.
Customer did not leave a comment.ERICA M. | Overall Experience
Nothing. The attendant there was very helpful.Mitchell W.
Excellent service!!!Thomas D.
Guy in the morning had a attitude get better employeesAyat G.
Customer did not leave a comment.Andrew D. | First Impressions
Customer did not leave a comment.Latoya E.
Very friendly staff and willing to go above and beyond. Great experienceJOHN H.
Only issue is when trying to return they changed location without telling me and app system and phone were down and area where dropping off at was closed. Had no instructions on how to return really.SAMUEL T.
Customer did not leave a comment.ANGELICA R.
Customer did not leave a comment.Yvette H. | First Impressions
Customer did not leave a comment.Melanie M.
The guy that waited on me. I think his name was Brandon he has dreads he was very helpful and polite. I do appreciate him for helping me and going over and beyond to make the guest satisfied thank youDashunda P. | First Impressions
Customer did not leave a comment.Pierre S.
Customer did not leave a comment.LETITIA B. | First Impressions
Customer did not leave a comment.Jo S.
Customer did not leave a comment.JARIUS C. | First Impressions
Customer did not leave a comment.Justin W. | Overall Experience
I would tell all my friends about you for you all because I think you all are very excellent people I have did business with you before and I will continue to do business with you before I give you all 100% rating and also the staff 100% ratingPamela C. | First Impressions
Customer did not leave a comment.Andrea E. | Overall Experience
Customer did not leave a comment.Rosemary H. | First Impressions
To be honest I'm proud of you all the truck was new you guys have put some money into what you believe in and you was there at a time with need the guy at the front desk was amazing he was handsome to I was hoping he were single but I didn't ask I should have asked thanks you guysNICOLE J.
Customer did not leave a comment.Jerry M. | Overall Experience
They were very helpful and accommodating. They went far beyond my expectations. Great staff A+++Morgana A. | First Impressions
Customer did not leave a comment.Erin M.
I was very satisfied. Jordan was knowledgeable and friendly he is an asset to the companyCYNTHIA D.
Customer did not leave a comment.STEPHANIE G.
Couple good handtrucks are necessary.FRANTZ P.
Everything was great the guy working very very helpfulCARLOS T.
Make sure all trucks are in good shape, i had to jump start the truck with my own car everytime during my whole moving process. It was very stressfulKYLER S.
Customer did not leave a comment.MONICA B.
The staff at this location were great. However, the staff that manage incoming calls were NOT. I made an online reservation for a trailer and utility dolly. When I arrived, he apologized and let me know that they did not have any at their location. He said it would be best to call another location to see if they had any available. I called the nearest location (or at least the number that is posted for it online) and was directed to what I am assuming was a call center since the woman I spoke with was not in store. She took my information, including card information, and said she made a reservation for a dolly at a nearby location, and said I should receive a text confirmation shortly. I drive to the other location (15 minutes away) and had not received a text, so while I am waiting in line I call back to check and make sure everything went through. I call the same number, but am connected with a different person. He says he doesn't see a new reservation and asks me to hold for a manager. When she comes on the line, I explain everything to her and she says they don't typically make reservations just for dollies and that must be why it didn't go through, and that I would have to call individual stores to verify if they had any available because they are unable to track inventory of those items online...at this point I'm frustrated because I've driven out of my way to another location, waited an additional 15 minutes in line (while simultaneously on hold for the manager on my phone) just for her to tell me that the reservation I was told was made was actually never made because they can't, and that I would need to call specific stores which I could not do because each time it sends me through to a call center representative. By this time I had finally made it to the front of the line, and the employee that called me up had overheard some of my conversation with the person on the phone so she offered to call some of the nearby stores since she had a direct line to them. They unfortunately didn't, but I sincerely appreciated her trying. I understand that a dolly being unavailable is out of all of these employees control, but if the first person I had spoken to had simply told me the same information as the last person, I would've just said we'll figure out how to do it without the dolly and went on my way. Instead, I wasted over an hour of valuable moving time when I didn't have it to spare.Mikal P.
The young man that took care of me when I arrived, was awesomeâ€¦ He has great customer serviceQUINCY B.
Supply more area for after hours parking. I had a very small area to park a 20ft truck with car haulerSTEVEN S.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.michael h. | Overall Experience
Staff were too busy to help and it probably affected their poor attitude. It took for ever to get the elevator to work and there was only one usable moving cart to transport my belongings. There was no supervised flow of traffic, because vehicles blocked your movement. Management should be informed to resolve unpleasant circumstances.samuel t. | Overall Experience
A C wasn't working in U-Haul.SABRINA J.
Customer did not leave a comment.RAYMOND B.
Great location, GREAT hours, GREAT staff.CARLA E. | First Impressions
Customer did not leave a comment.Patricia O.
Great jobMOSES B.
Customer did not leave a comment.ZACHARY S.
Customer did not leave a comment.RICHARD J.
Customer did not leave a comment.Kelly E. | First Impressions
Customer did not leave a comment.Shawn W.
Customer did not leave a comment.JUANITA W.
Customer did not leave a comment.DARRYLL H.
Customer did not leave a comment.CHARLES V.
Customer did not leave a comment.CATHERINE C.
Customer did not leave a comment.Alajujuan S.
Customer did not leave a comment.GEOFFREY D.
Everything went very quick & accurateRUTH T.
When people hit hard times like moving out of state or laid off. The account should be frozen or some kind of accommodation. My entire life was auctioned off and there is things I will never get back.Timothy G. | Overall Experience
Customer did not leave a comment.Mark H.
Jordan was very professional and helpful. he went over and beyond to assist me.. his customer service is Awesome!!!Travina C. | First Impressions
Customer did not leave a comment.SHARONDA D. | Overall Experience
Customer did not leave a comment.BELINDA M. | Overall Experience
Customer did not leave a comment.HEATHER B. | Overall Experience
I think the guy's name at the facility is Brandon, he was very helpful and courteous, at move, and at move out.Wade R. | Overall Experience
Customer did not leave a comment.Stephanie H. | Overall Experience
Customer did not leave a comment.deshun p. | First Impressions
Customer did not leave a comment.SAMUEL C. | First Impressions
Customer did not leave a comment.EDWARD B. | First Impressions
Customer did not leave a comment.Michelle M. | Overall Experience
Customer did not leave a comment.LEVANTE M. | First Impressions
Customer did not leave a comment.Phillip P. | Overall Experience
Customer did not leave a comment.Von J. | First Impressions
Satisfied customer, glad to have done business with you all !Alondria D. | First Impressions
This location was horrible! Where do I even start? Climate controlled units were hot ac was broken and they weren't even trying to inform me or the people who already had units!! They made 3 reservations only needed 1 and messed all of my stuff up! I wound up having to go to a completely different location after being in the store for over 2 hours! Water is getting into units also I was informed by staff??!!! WowStacie w. | First Impressions
Customer did not leave a comment.David M. | Overall Experience
Customer did not leave a comment.Ashley T. | Overall Experience
Very friendly and accommodating staff. Even had a nice employee lend me and my daughter hand with loading the story storage unit. Thank you!Blair B. | Overall Experience
Customer did not leave a comment.Angela F. | First Impressions
The Uhaul employees at 540 Valley Ave bent over backwards to help me on 7/29/21.Christina B. | First Impressions
Customer did not leave a comment.PHILIP W. | First Impressions
Customer did not leave a comment.david g. | Overall Experience
Customer did not leave a comment.Cynthia c. | First Impressions
Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.Stephanie H. | First Impressions
Customer did not leave a comment.Francis D. | First Impressions
Customer did not leave a comment.Cely T. | First Impressions
ThanksCynthia G. | First Impressions
Customer did not leave a comment.Renee G. | Overall Experience
Customer did not leave a comment.jasmine m. | First Impressions
Customer did not leave a comment.Ben E. | Overall Experience
Brandon Hunt at your Valley Avenue location in Birmingham made ALL the difference. He worked with me to find the storage space we needed, following up with me on multiple occasions. He is the reason iHaul receives an excellent review. PamPam S. | First Impressions
Management and staff provided excellent support in the move out process.Donald J. | Overall Experience
Customer did not leave a comment.Aleashia W. | Overall Experience
Customer did not leave a comment.Dawna S. | First Impressions
Brandon was extremely kind and helpful. Whole process was very easy.Hunter J. | First Impressions
Customer did not leave a comment.Amanda W. | Overall Experience
The manager at this location was very helpful, appreciative and courteous. Couldn’t ask for better customer service anywhere else. I do ask as Uhaul as a business do. Make inside enclosed climate control storage units with building access with double doors where you can access them with larger furniture or whatever. We had to store an art piece at a location at UAB because it wouldn’t fit in the single access doors. It was an 4X8X2 enclosed art piece crate. We lacked about 2 inches from being able to get it through the inside access doors to the hallway to our storage room. But besides that, no complaints what so ever. Thanks Mr Phillips.Charles P. | Overall Experience
Excellent experience throughout the years! I would highly recommend!!!ASHIYA b. | Overall Experience
I don’t think I would recommend uhaul anything at this point. I reserved a truck that was unavailable when I got there so I’m not sure the point of a Reservation. Also I need to get in touch with someone and cannot connect with a human about this storage facility. I’ve called multiple times and been on hold for the longest wait times eventually having to hang up, I’ve emailed, tried online chat and still cannot get the help I need. I hired movers who showed up with two movers when I ordered 3. Then it was very difficult to get my refund, because at one point they hung on when I called. Four times in a row. They wouldn’t answer they just picked up and hung up. It was not a pleasant uhaul experience.WENDY H. | First Impressions
Customer did not leave a comment.Lindsey K. | Online Move In
Customer did not leave a comment.CHRISTOPHER H. | Overall Experience
Customer did not leave a comment.Mohammed A. | First Impressions
Customer did not leave a comment.CONSTANCE C. | Overall Experience
Customer did not leave a comment.Constance C. | Overall Experience
Customer did not leave a comment.Blair B. | First Impressions
Customer did not leave a comment.CHRISTOPHER H. | First Impressions
The drop off location was incorrect. I need to make sure I’m not charged $1000.00 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I’m not charged the fee. 205.667.3018 I will call the scheduling office at 9a todayMichelle M. | First Impressions
Customer did not leave a comment.alessandro b. | Overall Experience
Customer did not leave a comment.Amanda W. | First Impressions
Was there for years. First owners were excellent. Second owners not so much very rude. People over the last year have beenJames N. | Overall Experience
Customer did not leave a comment.karleafa w. | First Impressions
Marvin made things simple and clear.debrah d. | First Impressions
Customer did not leave a comment.Kassandra H. | Overall Experience
The young lady named Jess was very patient and helpful. She provided excellent and thorough customer service.ANITA J. | Overall Experience
Need to correct address 1952 cansler ave Birmingham Alabama 35214Regina P. | First Impressions
Customer did not leave a comment.Nathaniel M. | First Impressions
Current management and staff are amazing! Truth be told - this location has always had great management and staff. But the current manager and the young man who checked me out - best in the business!! Kind and always willing to help! Customer service is critical and the manager & young man exemplify this. Please - if there is a way to recognize both of them, please do! Moving out was emotional and they were so kind.EMILY H. | Overall Experience
Customer did not leave a comment.Tamara H. | Overall Experience
Customer did not leave a comment.Tamara H. | First Impressions
Fast and efficient service. Great access hours and a really convenient location.jeff l. | Overall Experience
Customer did not leave a comment.Med T. | Overall Experience
He wasn't friendly but he wasn't rude. He definitely got the job done. Me personally I don't care if you are friendly just as long as you aren't rude. He wasn't rude at all, very helpful and got the job done.catherine p. | First Impressions
Secure, well-maintained, pest-free facility with friendly, helpful staff. My only issue is with the main U-Haul call line (not this location): I moved out on rent day and they refused to refund any of the rent, so I ended up paying the full month's rent for one day.ELIZABETH E. | Overall Experience
Very convenient and clean.Martha S. | Overall Experience
Great experience with the young man. Keep him there we need, more good employee's like him.KIM M. | First Impressions
If I am rating this solely on our check in experience - then it was great. The staff were very friendly and helped show us where our unit was and was very helpful in showing us the size options of the units. Fast forward to a week later - my husband drives over to drop off some items at the unit. Our code isn't working and he's confused as to why. Turns out we were "moved out of the system", our code was cancelled and a lock was put on our unit. Absolutely no notice whatsoever. Had we not shown up today our unit would have probably been sold, cleaned out, etc. And all of our belongings gone. Is it customary to move someone out without any notice whatsoever?!? He ended up having to resubmit all our information and start a new contract since our other one had been cancelled out. Thankfully we showed up today or who knows what would have happened.Staci R. | Overall Experience
Natasha was outstanding!isabelle r. | First Impressions
Customer did not leave a comment.SHEMERE A. | First Impressions
Customer did not leave a comment.STACEY B. | First Impressions
I moved out a month and a half ago and informed the manager and they still tried to charge me. I'm not sure of the business you're running, but placing charges on a closed out unit is ridiculous. You should be ashamed of your staff.Eric G. | Overall Experience