Customer Reviews for U-Haul Moving & Storage of Bismarck

4417 reviews

1453 Interstate Loop   Bismarck, ND 58503
(Behind Grand Movie Theatre)

(701) 250-0790

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(701) 250-0790

1453 Interstate Loop
Bismarck, ND 58503
(Behind Grand Movie Theatre)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
1.0

Customer did not leave a comment.

JAY H. 
Rating:
5.0

Customer did not leave a comment.

LORENA P. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
1.0

I was over charged.

ANTHONY M. 
Rating:
4.0

The trailer we rented would have been so much easier to use if it had a manual wench. Thank you.

EDWARD H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Everything went well. The employees were particularly nice and helpful.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Caleb T. 
Rating:
5.0

Former employee

LYNN F.  |  Overall Experience 
Rating:
1.0

Make sure Equipment works, stop overcharging Related to Billing

WILLIAM M. 
Rating:
5.0

I was charged for 2 days after being told that I wouldn't after I picked up a filthy truck and was charged for ext a 30 miles

NADINE W. 
Rating:
2.0

Rude customer service! Rented blankets and a dolly...did not receive!

Madison B. 
Rating:
5.0

If we don't want the two wheel cart or blankets, let us take them out. They take up room.

Michael B. 
Rating:
5.0

Very efficient and friendly staff.

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

THOMAS K. 
Rating:
3.0

Customer did not leave a comment.

Tara E. 
Rating:
5.0

Customer did not leave a comment.

Michele W.  |  Online Move In 
Rating:
5.0

the heater fan does not work in the truck.

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

The key lockbox was cumbersome and difficult to use. There was a staff member there who handed me the key while I was still trying the lockbox. Otherwise, great experience overall.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
3.0

Customer did not leave a comment.

Erick Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
3.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Gas tank was not full when I picked up the vehicle, and was charged to fill the tank. Just curious if it got filled or left for next customer so they could be charged again.

Mark B. 
Rating:
3.0

I rented a trailer for 24 hrs and returned it 2 hrs before the time limit. Received a receipt the next morning charging me additional $60 penalizing me for not having the trailer returned until the next morning. I called when I got the receipt, could not talk to the local location, was on hold for 20 minutes was told someone from local site would call. They did not. Called second time, on hold again, was told that they would enter my call as a dispute and someone would call w/i 3 days. Did get a phone call the following am apologizing and saying the overcharge would be refunded. Being able to call the local site directly would have made this process much simpler and avoided the on hold time.

JAMES P. 
Rating:
3.0

The truck was not clean one bit. Very unhappy with it. This day in age with COVID-19 I would have expected it to be much cleaner. The guy working that day really didn't seem to even want to be there and wasn't friendly. If there is something I can say about Uhaul is that most people that work at almost every location I've been to are extremely grumpy and unfriendly people and seem very unhappy. The reason we have used Uhaul is honestly the price. If we move again however I would do the pods instead.

JEREMY Z. 
Rating:
2.0

Waited at front counter for service while the employee was hanging out in the back. Finally get the equipment and the tire straps are frayed off and the ratchet is having malunctions. Good thing one of the 2 safety chains worked...

nathan Y. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
5.0

It seems a bit short staffed. Could use a couple more employees to help customers

DARCY O. 
Rating:
4.0

Customer did not leave a comment.

CODY S. 
Rating:
5.0

Customer did not leave a comment.

Danio F. 
Rating:
4.0

Everything went smoothly Thanks

MARK S. 
Rating:
3.0

The person who checked me in was not at all friendly and neither was the person that I left my vehicle with upon return.

LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

Mariah D. 
Rating:
5.0

Customer did not leave a comment.

MERECEDE I. 
Rating:
5.0

I was very pleased and customer service was outstanding.

DENAE B. 
Rating:
5.0

I don't have any issue with the Bismarck location. The truck wasn't available in Bismarck, North Dakota. In fact, the truck wasn't in North Dakota at all. It was four hours round trip away from us in South Dakota. That required us to drive there (at our expense) and drive the truck back (also at our expense). The compensation we received? A free day and 120 miles. But that is NOT compensating us for the extra work and expense. That's just opting to not charge us for it. Compensation would be covering the time required to drive there and back. Compensation would cover the miles put on our vehicle. Compensation would cover the fuel costs associated with the truck relocation. These are all things that we would be expected to pay when using YOUR vehicle, but isn't covered when we use OUR vehicle to relocate YOUR vehicle. I understand the problem of one-way trip logistics, but the short notice and the general “Do you want the fucking truck or not” attitude we received when asking about some way to discount the rental cost to offset the abnormal and additional work on our part has left a bad taste in our mouth regarding this experience. Additionally, the truck was dirty. I'm talking used-q-tips and-gummy-bears-mixed-with-an-eigth-inch-of-dirt dirty in the cargo area. Additionally, the cab was covered in mud, not just on the floors but in the seats as well. The windshield had dirty rain water spots, so I ran the spray and the wipers only to learn the spots were on the INSIDE. Seriously y'all, what the absolute fuck?

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

JAY B. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
1.0

I had scheduled a pick up for 7pm. When I arrived at 6:55 the doors were locked. I called the Bismarck site number and no one would answer so I called customer service. The lady I spoke with was wonderful. She had me hold while she tried to get ahold of the man who was supposed to be working. Close to 7:15 a man finally came to the door to let me in. I heard him tell the lady I was on hold with that he was in the bathroom. He did not apologize to me, was very inconsiderate. After paying he had me drive over to the U-Haul I rented and it was 10 minutes before he came out to approve me leaving. I didn't leave there until 7:30. I still don't understand why he had locked the doors when they are open until 8pm. He could have put a note up saying he would be back at a certain time. Also he should have apologized and made an effort to make up for the time I waited.

COREY T. 
Rating:
5.0

Customer did not leave a comment.

HEATHER W. 
Rating:
5.0

Customer did not leave a comment.

CORRIENA G. 
Rating:
1.0

I was charged an over fee of 8.00 usd, I walked in for purchase 14.95 24 hrs. I could of reserved it it on my own but phone but was in vehicle and was a nightmare come true guy first said his internet was down like I could understand at times but for a company this size never. The sales guy I can say that or the guy that didn't want to be there once again horrible experience maybe you'll get it better. Not uhauls fault people don't like ther jobs there. Or maybe that's what uhaul wants.

Ray S. 
Rating:
5.0

I have no complaints about my experience. Everyone was very helpful and the facility was well maintained and easy to use. I would definitely use this facility again.

Casey a.  |  Overall Experience 
Rating:
2.0

But renting a truck with uhaul I never rent a truck for out state driving I was told I wasn't going to be charge for tolls or anything in my car nd after 2 months of renting I noticed I was getting charged every 2 weeks from 30 to 20 dollars at my debit card when I paid almost 1,800 dollars in cash nd I was told it includes toll nd mileage I end up paying almost 2,ooo after I noticed the charges on my debit card wich I went and changed my debit card to avoid charges I recommend do not give ur debit card when renting for uhaul nd if u do use a pre-paid master card

WILFREDO C.  |  Overall Experience 
Rating:
5.0

Great customer service. Very knowledgeable and helpful staff. No improvements needed.

SHAWN I. 
Rating:
5.0

Customer did not leave a comment.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
2.0

I was charged for two days of use when I only had it a few hours

JASON F. 
Rating:
4.0

Have the employees be more friendly, and act like they appreciate a persons business. The gentleman on Saturday was very friendly. The one on Sunday and Monday not so much.

BRUCE Z. 
Rating:
5.0

Customer did not leave a comment.

RANDY F. 
Rating:
3.0

My pickup location was changed from when I rented the Uhaul, this made finding and picking up my truck frustrating.

ANNA K. 
Rating:
4.0

Outstanding customer service - thank you..

RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

NICKOLAS W. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
4.0

I recommend U-haul hire team to help customers load and upload at various locations of concerts. It should be an option to customers. because, it might be costly as an additional request.

ISAIAH T. 
Rating:
3.0

I've had a lot of issues renting From this location. I'm happy to say this time was a good experience. One less thing I had to worry about with this move from hell. Thank you!

DARLENE M. 
Rating:
1.0

I am appalled at the level of service and the condition of the truck. The clerk in Bismarck was unfriendly and gruff and didn't explain the operation of the truck. I needed to travel almost 700 miles and the truck was dirty inside. The truck did not have cruise and that was not explained to me. In addition, one of the headlights was out on the truck and the washer fluid was out. In addition, both 12 volt adapters didn't work. It was an awful experience and I should get credit back on the almost $990 charge. Very disappointed.

Kenneth J. 
Rating:
3.0

Ok

JOHN K. 
Rating:
5.0

I had a easy time reserving a truck, checking it out, and returning it. I've rented uhaul trucks many times over the years, and the local facility in Bismarck is a good store to work with.

DANIELLE S. 
Rating:
2.0

Charged me for furniture pads that I didn't use, truck was parked in a back row and I hard to find it then back it out past other trucks, I had to wait for the windows to defrost, truck was dirty inside and it only had a quarter tank. I told them to sweep it out but I still had to sweep it out when I got it home. I also git a light on the dashboard. Not sure what it was for but when I told them,they didn't seem to care. The truck clearly wasn't ready for anyone to use.

DARLENE M. 
Rating:
5.0

Quick service and very professional. I can't remember his name but was a very nice young man. He definitely knew what he was doing. Again THANKFUL.

mavis R. 
Rating:
5.0

Kyle and staff were great! Very understanding and reasonably priced!

Christina C.  |  First Impressions 
Rating:
5.0

Uhaul is top of the line.

TJ M.  |  First Impressions 
Rating:
5.0

Excellent, well-designed facility. Superb customer service!! Highly recommend! A+++++++++++++++!!!!!!!!!!!!!!!!!!!!!!!!!!

Joseph B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

duane D. 
Rating:
4.0

They should be trained in the equipment they said the van would fit everything that I told them well it don't not fir half what I had

CHRISTOPHER S. 
Rating:
5.0

Nothing

DEBRA K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
3.0

Make after-hours drop off returns easier! Was really hard to find the key drop box in the dark, it looked nothing like the description in the instructions, and the electronic prompt system was faulty. It kept prompting for information that wasn't actually needed for the drop off return.

DREW W. 
Rating:
5.0

Nothing. Employees were friendly and helpful. Equipment was well maintained.

JOHN N. 
Rating:
5.0

In and out no difficulty

LOREN B. 
Rating:
5.0

Customer did not leave a comment.

GRANT A. 
Rating:
4.0

I wasn't impressed with the return process. i returned the truck during business hours and followed the instructions to stay with my equipment until someone came out. It was at least ten minutes of waiting around before I was finally helped. Maybe next time I'll try the automated return. Pick-up went pretty smoothly though and I was on my way in maybe ten minutes total.

Mark C. 
Rating:
3.0

Waited about 20 mins before a staff even came to front desk. Yelled in garage but no one still only to have worker come out of bathroom and was rude. I've had good experiences with other workers but this worker was on the phone first time I went to open storage and i had to keep repeating myself to him. Second time he had ear buds in his ears and I again had to repeat myself!!

NELLIE O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
3.0

People working at this location could have been more friendly.

dale S. 
Rating:
5.0

Keep up the good work!

Aubrey S. 
Rating:
2.0

I'm not one to normally complain but this was terrible. start to finish. The truck didn't run well at all barely started each time. When I returned it the guy just pissed at any question i had. An then was charged 28 bucks! Even though I brought the truck back at half a tank as was told! Not coming back again!

Noah S. 
Rating:
5.0

Great service by the only employee on staff, he worked hard to help everyone waiting in line.

LANDON V. 
Rating:
1.0

The van didn't have any pads and I was charged for them and the dolly wasn't even where it was supposed to be, also I swept the van out and was still charged $50

TIM H. 
Rating:
3.0

Staff seemed bothered when picking up. Different staff when dropping off and was a lot nicer when I told him I was having issues doing the online drop off. Seem to be no covid procedures or preventions in place other than a sign asking customers to stay away from each other and plastic barriers for the workers. Neither worker wore a mask and was not informed whether or not the truck interior had been disinfected between uses.

Alexandria H. 
Rating:
5.0

Customer did not leave a comment.

LEE B. 
Rating:
4.0

Customer did not leave a comment.

Naomi D. 
Rating:
3.0

More than one employee working at a time

Nicole D. 
Rating:
3.0

The rep was on his cellphone and I had to really dig for options and information. He certainly could have shown me how to enter the building with the security features.

john B.  |  First Impressions 
Rating:
3.0

friendly peeps

Russ J.  |  Overall Experience 
Rating:
2.0

not my drop off location my drop off location was oak grove MO

jeromy J. 
Rating:
4.0

800# personnel did not answer phone in timely manner. One woman did NOT listen to previous recording and was rude and incompetent. Gave wrong and threatening information about move out date. Clarified in person at the site, that was wrong in doing so

Darcy M.  |  Overall Experience 
Rating:
5.0

The running light didn't work on the auto transport. They had to send road side assistance to fix it. When they finally got the running lights working, we found out that the rear pass side running light and subsequent side marker light didn't work. Then I also noticed the left side license plate light was out as well. All in all it was a good experience. The vehicle pulled well and the auto transport followed behind very nicely. I just expect that all the lights will be maintained properly and working when renting like this. Especially in North Dakota in the winter when it gets dark so soon.

JASEN K. 
Rating:
1.0

They stated the battery in the truck was shot and “the battery stores were closed” on a Sunday at 3:30. They didn't bother to tell me until I showed up, with moving help all lined up, that I wouldn't even have a truck available. Are you kidding? Go to Walmart and replace the battery. Or menards, or runnings, or interstate battery or any store that's open on Sunday afternoon. They lied to my face and the GM will not return phone calls and had a full voicemail. This delayed my moving by an entire day, costing hundreds of extra dollars due to missing timelines. The worst customer service experience in my 32 years of life.

Dylan T. 
Rating:
5.0

Customer did not leave a comment.

lynn B. 
Rating:
1.0

I was charged $20 for overnight fees after renting a vehicle for 3 hrs. Very dubious charge. These guys are cheats. DO NOT USE this U haul. They don't seem to know what they're doing.

EDWARD A. 
Rating:
3.0

The pickup I rented had a super strong cigarette smell and the cab was not clean. I returned it after hauling a couple loads of furniture to the landfill....with the windows open so I could breathe. I look at the receipt that was emailed to me and was charged a $25 cleaning fee. Wow! Really!

SHANE M. 
Rating:
5.0

Bismarck's best storage facility!!! Fair price, GREAT staff, awesome location, clean, secure and safe storage.

Kevin M.  |  Overall Experience 
Rating:
1.0

Hire people that are not just talking on their phone or texting on their phone when customers are there or change your policy that do not allow them to do this, at least when customers are in the building asking questions. I realize it was cold that night but no one is forcing him to work there and if he doesn't like his job get another one. I went there for a service and didn't need to hear how he didn't want to wait for me while I was in the store looking at stuff I may need for my trip

JULIAN A. 
Rating:
5.0

Customer did not leave a comment.

KAYLA H. 
Rating:
4.0

Associates were friendly and helpful. Equipment was in good condition and easy to use. I would use this service again.

Jeffrey S. 
Rating:
3.0

The online process is very easy and I appreciated it. Maybe the only improvement could be the possibility to choose which unit among those available? Because I have now 2 units, one on the 2nd and one one the basement floors. The human factor is less than ideal. There was no lock in either room, although the emails from the online booking specified it, and I had to purchase those. Every time I had a problem ( and I had many related to the in person renting process, as well as with the online ) the wait on the phone call for customer service was more than 1/2 hr and the person could not solve my problem ( the first time she could not even understand it). Luckily, your online format is very helpful so I could solve my problems despite the human factor...

Gabriela B.  |  Online Move In 
Rating:
5.0

The trailer leaked and some of our stuff got wet during a short rain storm.

ARN B. 
Rating:
3.0

10 miles were added to what we had actually drove and the floor on the truck was broken which resulted in my husband hurting his knee and ankle and when I returned the truck the gentleman told me that I wasn't going to be charged for the rental of the truck because of my husband getting hurt .

AMANDA P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
4.0

None

JD W. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

Fray M. 
Rating:
5.0

Customer did not leave a comment.

MILES G. 
Rating:
1.0

I received a damaged truck upon pickup. It was dark when I arrived at the Uhaul location. Got the truck home and noticed that the right side of the truck was damaged. I tried to call, was put on hold forever, as usual, without an answer. I was told that the general manager would be in contact with me. He is yet to do so. All of the employees were less than cordial.

BRADLEY S. 
Rating:
3.0

Took an hour to rent a trailer the young man was not trained properly

ASHLEY H. 
Rating:
3.0

There is a discrepancy between the website stating the move in can be done all online and the fact that I couldn't and still had to go to the service counter.

Amanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dale C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S.  |  Overall Experience 
Rating:
5.0

no longer needed the additional storage space

KENNETH/winter O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge T.  |  First Impressions 
Rating:
5.0

The facility was easy to work with, clean, and the people were friendly.

josiah m.  |  First Impressions 
Rating:
5.0

Great customer service! Always helpful and friendly.

theresa m.  |  Overall Experience 
Rating:
4.0

Would have given a 5 but the card key did not work and I hade to go back and get it activated - security door was needing repairs.

ROBERTA Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TWYLA J.  |  Overall Experience 
Rating:
1.0

Kyle Wright sucks at managing this place. He had charged me for a late fee of $15, twice before the 6th day of the month. It clearly states $15 after the first and $15 again after the 15th day of the month late rent. So I had to pay extra just to get into my storage, and when I went in to get a bag out of my storage he stated he was going to call the cops because I wasnt allowed to go into my own things/storage without paying first which I told him I had paid that day and to go head and call who ever because I had proof I paid online. And then I finally closed me storage with them last month and now almost 2 weeks later he has charged me a " $25 cleaning fee" on my card which was only removing a 2 queen size mattresses. When I was closing out my account I had told the young man who closed my account for me they were in there and I couldnt get them out by myself because I am 8 and a half almost 9 months pregnant now and he said he would take care of that for me. Now to see Kyle is charging me $25 for that is ridiculous. This storage is way over priced and the manager, Kyle, is not fit to be running businesses where he can just rip people off like that and feels like he can do as he pleases with others money. Especially during this pandemic. He is a awful and I hope he gets replaced or demoted overall. This storage has so much more ability to get customers if he wasn't such a a**hole and money hungry

Darian W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corey v.  |  First Impressions 
Rating:
5.0

I want to thank the manager Kyle for working with me and my family. Times have been tough for us and I appreciate that he worked things out for us.

amanda f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW S.  |  First Impressions 
Rating:
5.0

Costumer service person "K"? was very professional , polite and helpful. Driveway, parking lot and outside equipment and parking facilitates to main front door appeared to be congested.

Michael B.  |  Overall Experience 
Rating:
5.0

Kyle is so wonderful to work with. Please give him a pay raise 😊.

Stacy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venia K.  |  Overall Experience 
Rating:
3.0

Staff was friendly. Facility was nice. Way too expensive. I moved out on March the 3rd and was charged for the whole month of March, this isn’t right, it should have been prorated and the remainder of march’s rent refunded.

Andrew N.  |  Overall Experience 
Rating:
5.0

Management at the Bismarck facility was exceptional - friendly, capable and helpful. Made my experience top rate and I have referred others to this facility.

terry f.  |  Overall Experience 
Rating:
3.0

Elevator went out of service before we could even put anything in storage. Waited for someone to come fix it, but nobody showed up so we had to carry furniture down the stairs.

kelsey h.  |  First Impressions 
Rating:
5.0

Very nice facility and staff

KRISTIN K.  |  Overall Experience 
Rating:
1.0

Manager i think named kyle stated owner was rude and disrespectful towards my husband & my self as i was on the phone listening to him bad mouth me. I then ask my husband to close both of our units.

JESSICA P.  |  Overall Experience 
Rating:
1.0

Nothing against this location but I hate UHaul. Had a horrible moving experience with them. I reserved a truck drove a couple hours to get it found out it wasn’t reserved.

Chad A.  |  Overall Experience 
Rating:
2.0

I had to pay for the same day I moved out and never got a refund

Bobbie E.  |  Overall Experience 
Rating:
5.0

During my move in and move out time, your staff was extremely helpful and very kind. Please give kudos and extra pat on the back to the young man who was always helpful. He was working 11/17.

DORIS B.  |  Overall Experience 
Rating:
5.0

Everyone was so kind and helpful.

robert c.  |  Overall Experience 
Rating:
5.0

Excellent experience

Rickey S.  |  Overall Experience 
Rating:
5.0

Thorough instructions and good follow up.

Gary F.  |  First Impressions 
Rating:
5.0

Great!

Shalene B.  |  Overall Experience 
Rating:
1.0

This location is absolutely horrible! The worst employees and manager I have ever dealt with! Very poor customer service and lack of work ethic! Don’t waste your time find another location!

Briana B.  |  Overall Experience 
Rating:
4.0

The best part about the storage is that it is climate controlled and has security. I also appreciated the large loading/unloading bay, large elevator, and the free to use moving carts.

Trinity T.  |  Overall Experience 
Rating:
5.0

Various sizes available. Convenient to my location.

shelly v.  |  Overall Experience 
Rating:
1.0

Cannot get in contact with any staff at this property unless you walk in (& then they still cannot help answer your questions). Phones are NEVER answered!

Jamie S.  |  Overall Experience 
Rating:
5.0

thank you

wyatt w.  |  Overall Experience 
Rating:
5.0

Thank you for taking are of my stuff!

brandy B.  |  Overall Experience 
Rating:
5.0

Great customer service.

grace l.  |  First Impressions 
Rating:
5.0

Very helpful staff, friendly, interested; gave me just what I needed and to my needs. Thank You Bismarck U-Haul!

Oralia D.  |  First Impressions 
Rating:
3.0

Have record problems Most expensive Five star storage a much better choice

Robert A.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff. Clean facilities.

mike s.  |  First Impressions 
Rating:
5.0

Your staff are courteous and professional.

kelly m.  |  First Impressions 
Rating:
5.0

It is well kept and in a nice location. Was not afraid to go into there by myself which is a plus lol

Theodora G.  |  Overall Experience 
Rating:
5.0

The young man from Rapid City SD that had helped me is a top notch employee. Very good service from him and very helpful.

Doug M.  |  First Impressions 
Rating:
5.0

Great

ISAAC Z.  |  First Impressions 
Rating:
5.0

Employees were extremely helpful and just awesome. I will definitely come back for my moving needs.

kristine r.  |  Overall Experience 
Rating:
3.0

I am not dissatisfied, but it is prepaid storage. I also rent out storage units for cold storage garages, I do not lock my customers out after 3 days, with out a phone call. Like this facility does.

Mariah F.  |  Overall Experience 
Rating:
5.0

We had a great experience.

Kimberly W.  |  Overall Experience 
Rating:
5.0

We got there right before closing and while we were being handled another couple walked in for a trailer and the worker stayed to help even after closing time.

Theodora G.  |  First Impressions 
Rating:
4.0

Everything was very satisfactory. Thanks for the three years that I was a client!

HELEN S.  |  Overall Experience 
Rating:
3.0

Had great experience with a woman the two times I was there to get things from my Uboxes. The day I needed to haul my boxes 100 miles was a different story. Had very poor and rude customer service.

Alexis Z.  |  Overall Experience 
Rating:
4.0

The storage facility itself was great. I dealt with Chris every time I went into the store itself and he was rude and terrible to me and other customers. Manager with the beard was wonderful though!

Haley I.  |  Overall Experience 
Rating:
5.0

My experience with BIsmarck UHAUL was great.

William F.  |  Overall Experience 
Rating:
5.0

If I ever need the use of a storage unit I would definitely use this facility again!

corinne k.  |  Overall Experience 
Rating:
5.0

I have used U-Haul for over 20 years and this is by far the BEST U-Haul I have dealt with. Wish they were all like this!

robert l.  |  Overall Experience 
Rating:
4.0

Found it was just what I was looking for, when it came to keeping all I needed stored for at first was short term and turn out to be longer.

Russell L.  |  Overall Experience 
Rating:
5.0

All staff has always been very helpful at the Interstate location in Bismarck ND!! Thank you for no hassles and being very professional!!

Takini L.  |  Overall Experience 
Rating:
5.0

I rented a unit here for two years and always felt secure that my possessions were in good hands. UHaul will continue to be my go-to for storage and moving.

BRIAN G.  |  Overall Experience 
Rating:
1.0

Unprofessional, discourteous, and insensitive. Mr Kyle Wright not only continually charged me Rent for a UBox I no longer owned but also issued me an incorrect receipt, andstill not returning my calls

Javad A.  |  Overall Experience 
Rating:
2.0

Terrible service. First of all there were no moving blankets on the truck when I picked it up and yet I was charged for them on my final invoice! I want a refund for it since I never had the blanket

Sandra W.  |  Overall Experience 
Rating:
4.0

The only thing I don't care for is there is not a refund of any type when you are able to move mid month. We checked out on 9\10 and were told that you do not give refunds for half of the month.

deborah t.  |  Overall Experience 
Rating:
5.0

I loved that I had access to the storage shed at any moment and that it was well secured.

Heidi M.  |  Overall Experience 
Rating:
5.0

Chris and Kingsley were really great, cheerful, helpful .. more than required. Kingsley is new but went out of his way to be helpful by helping us to carry some new boxes we bought for our project.

CARL B.  |  Overall Experience 
Rating:
2.0

I received false information on a rental truck so I was given and forced to store me belongings in storage. I'm poor and homeless, so was not able to afford the unit. When I r

Raymond P.  |  Overall Experience 
Rating:
1.0

Our entire experience from rental of the truck through return of the truck was frustrating. No blankets available despite request; poor customer service, uncaring employees. Would never recommend.

Barbara E.  |  Overall Experience 
Rating:
1.0

My reservation for a climate controlled 10X10 unit priced at 124.95 was not honored. Kyle thought the price being more and 2 5X5 units instead was fine and funny. Worst customer service ever!!!!!!!!!

Barbara E.  |  Reservation 
Rating:
5.0

Would use this facility again.

Robert D.  |  Overall Experience 
Rating:
2.0

After hours manager didn't answer the phone and his voicemail box was always full.

Rebecca W.  |  Overall Experience 
Rating:
5.0

Excellent

William B.  |  Overall Experience 
Rating:
5.0

Everyone was always really helpful and understanding at certain times

DEITTRA H.  |  Overall Experience 
Rating:
5.0

😄

cindy f.  |  Overall Experience 
Rating:
5.0

Excellent UHaul facility. Outstanding management and customer service.

Ann b.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful at all times.

DAVID F.  |  Overall Experience 
Rating:
5.0

Very nice place, clean.

Jostens C.  |  Overall Experience 
Rating:
3.0

The staff rating really should be a "sometimes" friendly. We leased up to 4 units for 5 years & U-haul Bismarck was a well oiled machine back when Brian was the Manager.Not the same service like then.

ALAN H.  |  Overall Experience 
No reviews have been submitted for this location.

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