Customer Reviews for U-Haul Moving & Storage of Bristol

307 reviews

2854 W State St   Bristol, TN 37620

(423) 217-4642

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(423) 217-4642

2854 W State St
Bristol, TN 37620

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service! They keep their word-1st month free!! Highly recommend!!

Terry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane H. 
Rating:
5.0

The brakes were a little too squeaky and the ride was rather uncomfortable for such a long trip and especially when on rough roads but overall the experience with U-Haul is never under estimated. The service is always wonderful and very convenient for our constant on the go needs!

Santana B. 
Rating:
3.0

Have a backup system that allows for completing a rental agreement when the internet is down.

Jan M. 
Rating:
5.0

Customer did not leave a comment.

KASSIDY K. 
Rating:
3.0

Customer did not leave a comment.

DALLASEDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
3.0

Customer did not leave a comment.

ANDREA T. 
Rating:
5.0

Customer did not leave a comment.

Ossama R.  |  Online Move In 
Rating:
5.0

The staff were courteous from the initial encounter. Made everything easy. An hour later, I had to return the van. It hadn't even left the parking lot since the person I was supposed to meet was not responding to any form of communication. The Uhaul staff went through a hassel to me a partial refund when I asked if it was possible. They did not make me feel bad about asking. Awesome people!

Ji M. 
Rating:
5.0

Customer did not leave a comment.

Jessica O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALARIC D. 
Rating:
3.0

I have not recevied a copy of my bill. I did not drive as many miles as i thought thus my bill should be less than i was charged for. Gary N Payne

GARY P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Leslie J. 
Rating:
3.0

Customer did not leave a comment.

Brittany K. 
Rating:
5.0

Excellent, fast, and easy return system in place. In and out in a flash!

Michael M. 
Rating:
4.0

Customer did not leave a comment.

SCARLETT LOVE H. 
Rating:
4.0

I was amazed in how fast I got my trailer considering there was only one employee. There were two people in front of me and I was a little early. I was there about twenty minutes. I appreciated the hard and good attitude from the one man who was there and working.

David H. 
Rating:
5.0

Nothing!

CHERYL A. 
Rating:
1.0

Customer did not leave a comment.

Tamara P.  |  Online Move In 
Rating:
2.0

We were on a strict timeline and scheduled to pick up our truck when the location opened at 7 am. When were arrived, the location had not opened yet. We had to wait twenty minutes gif someone to show up.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Gregory O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

No need for improvement. Every thing was fine.

JAMES F. 
Rating:
4.0

No one at counter asked if I needed help even though 2 were not attending to others as I was the only one in the showroom.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

AUDREY P. 
Rating:
5.0

Great service friendly very efficient

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Dave B.  |  Online Move In 
Rating:
2.0

Staff did not assist in drop off. My wife had to unhook trailer herself while staff sat in office not occupied by other customers.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

CHARLESERWIN B. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Dondricus A. 
Rating:
5.0

Need more people to answer phone calls

STEVEN W. 
Rating:
5.0

The two men working were extremely nice and pleasant.

John W. 
Rating:
4.0

Customer did not leave a comment.

Kc S. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
1.0

I didnt go to Bristol Tennessee and I didnt pick up or drop off in bristol Tennessee. I picked up and dropped off at the same location in Louisville ky. I drove the uhaul 209 miles total while having the uhaul.

bridget M. 
Rating:
5.0

Customer did not leave a comment.

Deborah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEIMAN D. 
Rating:
5.0

Excellent customer service from start to finish. Thank you!

STACY M. 
Rating:
5.0

Staff was very friendly and helpful.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
3.0

Customer did not leave a comment.

JUSTINA H. 
Rating:
3.0

Customer did not leave a comment.

justina H. 
Rating:
5.0

Great staff and helpful

JOSEPHLEE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
4.0

Everything went as planned so I had no issues with equipment or staff

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Ethan L. 
Rating:
4.0

The truck size I reserved was not there but guy was helpful in getting me another

ANTHONYWAYNE J. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Emma H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER K. 
Rating:
4.0

The after hours check in for returning a trailer is awful. It isn't the fault of this location but rather the fault of the uhaul website. It is not user friendly and on three different attempts, it kept taking us in a loop and would never land on the page to process the return.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Paige T. 
Rating:
5.0

Customer did not leave a comment.

MELINDA M. 
Rating:
5.0

Manger and staff were great. Helpful and pleasant to deal with.

ROXANN F. 
Rating:
4.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

ANNA B. 
Rating:
5.0

Very friendly staff. Excellent location with all equipment and accessories displayed well.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

DONALD G. 
Rating:
4.0

Customer did not leave a comment.

GAYNELLEMARIE H. 
Rating:
5.0

Not have so many hidden costs that inflate the advertised rate of what you can rent a truck for. The cost of my rental was listed on the wall for $29.95. What did I end up paying? $82 + Almost 3 times over what you think it's going to be when you walk in.

HAROLD B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Everyone was professional & very friendly. Just what we needed after a long & arduous trip complete with road closures & unexpected delays. Even though their systems were down when we arrived, they went above & beyond to accommodate us in spite of the mistakes made by the Denver U-HAUL we'd left from.

VALERIE F.  |  Overall Experience 
Rating:
5.0

Be the same friendly people!

CHARLESMONROE B. 
Rating:
3.0

Understaffed location where they apparently never answer the phone. Still trying to resolve an overcharge issue, but cant get thru by phone.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

MITCHELLPENA R. 
Rating:
4.0

Customer did not leave a comment.

Geneva L. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Holly E. 
Rating:
3.0

Went there on Saturday. One person working for five people checking in and out. Understaffed. Was put on hold for 20 minutes and eventually just hung up. Some manager ought to hire another person or two. What the hell are you doing up there in management? Sitting on your asses for sure.

TERRY K. 
Rating:
5.0

Nothing

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Kenny Hopkins H. 
Rating:
4.0

Customer did not leave a comment.

Beverly C.  |  Overall Experience 
Rating:
5.0

The crew did a outstanding job.

ABRAHAM P. 
Rating:
5.0

The guys I've worked with 2x for renting a truck have been great, very friendly, fast and polite each time.

REBECAKATHRYN V. 
Rating:
5.0

Fast Courtesy service

JACK C. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

When a customer uses a credit/debit card charge their cards for their purchases on the same day of the purchase. I made a reservation, paid with a credit card, my card was charged that day, but had to extend my rental one day and my card was not charged until over 3 days later. This delay in payment caused my account to become over drafted which cost my the negative balance caused by the late payment and the $35 overdraft fee.

Jonathan C. 
Rating:
5.0

Excellent representative at this location, would recommend it to anyone!

Paul W. 
Rating:
1.0

Pieces of poop took my money f y'all

LAWANDAHOPE F. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
4.0

Customer did not leave a comment.

PETERWHITWORTH M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
4.0

Customer did not leave a comment.

Alana G. 
Rating:
5.0

Customer did not leave a comment.

Kathleen V. 
Rating:
5.0

Great service and staff!

RICHARD V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Randal P. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
4.0

Customer did not leave a comment.

Beverly C.  |  First Impressions 
Rating:
5.0

Very nice storage facility

Jeffery M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYREN F. 
Rating:
5.0

I received high quality service from the staff right from the start.

Mitchell R.  |  First Impressions 
Rating:
3.0

Couldn't get my packet because printer was out of paper. With Covid,it would have been nice to get into the truck and have seen a note saying the cab had been disinfected.

JODI J. 
Rating:
5.0

Customer did not leave a comment.

Alicia P. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL S. 
Rating:
3.0

Hire more people because we had to wait for counter person while he was outside with another customer. Truck was given to us dirty...just needs some TLC and that place could be pretty good.

GARY H. 
Rating:
5.0

It was an easy process quick check in and easy. The gentleman that helped me was nice and very informative. He said he was training to become an assistant manager he was well prepared for the position.

CHARLESADRIAN W. 
Rating:
4.0

The location and overall experience was fine. The fact that uhaul charges a per mile fee and requires you to return it full of gas is double dipping in my opinion. It should also say that somewhere on the website. I budgeted for this and had to adjust for the gas usage. Probably wouldn't have rented it had I known. Guess when your the only game in town, customer service isn't a priority!

Tim T. 
Rating:
4.0

Please tell the customer up front they have to have a lock. Think about equipping some units with a rod for hanging clothes.

thomas l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nona S.  |  Overall Experience 
Rating:
5.0

The facility is climate controlled. You back your vehicle into a secure 2 bay area and use a keycard to open the doors to the facility. Once inside you find carts for your use, as well as security beyond what you would expect. If someone tries to open your unit without first scanning your keycard to gain entry an alarm sounds and security is alerted. UHaul seems to have this storage thing covered!

KIMBERLYJOY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHARAINE M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Courteous and professional staff that actually made the experience enjoyable!

Normand T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald B.  |  Overall Experience 
Rating:
5.0

Very friendly experience! Thank you

Rose M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA B.  |  First Impressions 
No reviews have been submitted for this location.

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