Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

3351 reviews

740 S Kingshighway St   Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

(573) 334-3348

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(573) 334-3348

740 S Kingshighway St
Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kody R. 
Rating:
5.0

Brandy was very helpful when I returned the rental!

Stephanie G. 
Rating:
4.0

Customer did not leave a comment.

cory B. 
Rating:
5.0

There was an issue with the truck. Had a really bad hobble and wondered around the be road. Seemed like a bad suspension part. I should have turned truck around and requested a different one after picking up but I did not. I tried to call uhaul after I was loaded and driving on my trip as it got worse. However, they wanted me to pull over, wait forever to get service, and no guarantee things would not game to be moved to a different truck. So, I fought it all the way to Florida.

Daniel R. 
Rating:
5.0

When I returned the truck I told them that the check engine light was on. They said ok but did not seem to care. Something is wrong with the truck because it idled rough the whole time. Plus I paid $14 for the safe driver insurance and when I received my receipt I was charged another $5 for a safe driver fee. Shouldn't I be given the $5 for not wrecking the truck.

Stephen B. 
Rating:
5.0

everyone was very nice here. michael, tammy, brandy, joshua, literally everyone was so helpful. we had a few hiccups with booking online and drop off that they handled so quickly and professionally. i'm not sure there is much they could do to be better!

JULIAN S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Needs better employees wait time was ridiculous manager still left for a cigarette break knowing there was people coming and left one employee inside

Mario G. 
Rating:
5.0

You did wonderful. Thank you for being so helpful!

CARLEE C. 
Rating:
5.0

Customer did not leave a comment.

NORMAN T. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Cortney L. 
Rating:
2.0

Have more people on hand when doing business, so the wait time is not so long when you are there and prices are outrageous,, and when customers have return the equipment I do not see the need for your card information to be kept on file if you do not want to be kept on file especially when you have paid everything in full before you leave, and you can see the employee expression of frustration because there is so many people in the place of business, be happy you still got a job to go to a lot of people don't

Esther M. 
Rating:
5.0

Maintain a pleasant attitude throughout the entire experience.

Moriah W. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

BRANDI, she is worth her weight on gold!

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
2.0

Not be in cape

AUSTIN V. 
Rating:
5.0

Customer did not leave a comment.

LYLE C. 
Rating:
3.0

Customer did not leave a comment.

Kelsie L. 
Rating:
1.0

This location never informed me that our storage unit wasn't available. We reserved a storage unit online and arrived with my truck to unload our entire house. When I went inside to check in, the guy looked at me like I was an idiot and said "sorry man we don't have any units. Good luck finding one." If there are not any units that is fine. However, UHaul not informing us that there was not a unit until I arrive at the location is a major problem. I had to scramble to find alternative storage accommodations at 5 PM on a Wednesday evening. There needs to be better communication between UHaul and customers if they want to keep their business.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

I can't think of a thing. Everyone was friendly and professional. They got us in and out very efficiently.

karen L. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Everything went very smooth.

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

This location is great! I was running late to my pick up time and tried to call the local store. Your off site answering service was so slow! I got the local store phone number so I never have to call the call center!

todd A. 
Rating:
5.0

Nothing ! Brandy was Super sweet and helpful. She even told me about an awesome restaurant to check out. Josh was great he got my car unloaded and I was off in a jiffy. Thank you for making my move a BREEZE !!!!!

garland P. 
Rating:
5.0

Customer did not leave a comment.

EVLYN C. 
Rating:
5.0

Excellent customer service

SUSAN O. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

TARA S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

The van we rented had issues with the brakes and transmission. It needs servicing. It was clean though.

Rozz R. 
Rating:
4.0

Customer did not leave a comment.

TREVOR W. 
Rating:
5.0

Brandi was great!

Rolando B. 
Rating:
5.0

Customer did not leave a comment.

KAYLYN E. 
Rating:
5.0

Great support

michael R. 
Rating:
5.0

Everything was good!

doug e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellissa o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn K.  |  Overall Experience 
Rating:
2.0

The staff was friendly and helpful, but the access was difficult. The code wouldn't disarm the alarm even after system reboots and changing the code. The alarm goes off every time we attempt to access the unit.

Jennifer M.  |  First Impressions 
Rating:
5.0

Tammy and Michael were fantastic! I was very happy with the clean and well secured storage.

connie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim e.  |  Overall Experience 
Rating:
5.0

Tammy and Mike were nice and very helpful.

erika r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh m.  |  First Impressions 
Rating:
5.0

These people are probably the best staff I have ever had the pleasure of dealing with, with U-haul.

robert k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keri h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debby M.  |  First Impressions 
Rating:
5.0

The new owners of this location were fantastic! Incredibly nice and very helpful. The storage units are immaculate. Externally nice!

terry z.  |  First Impressions 
Rating:
1.0

The unit was too small for all of my furniture. Instead of getting one big locker you guys gave me two small lockers. I called and tried to switch the units but the customer service could not help me.

DEMARCO M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

keri h.  |  First Impressions 
Rating:
5.0

Uhaul of Cape Girardeau was great. The employees were very nice and helpful throughout my stay and even more so when getting our truck.

devante b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Online Move In 
Rating:
5.0

Tammy is awesome!

Rhonda N.  |  Overall Experience 
Rating:
5.0

The whole crew at this location always makes our experience fast, easy, and comfortable. The storage unit was easily accessible and everything was very clean. Thank you!

Abby S.  |  Overall Experience 
Rating:
1.0

I wouldn’t refer my worst enemy to get a storage through this company especially the one in cape they don’t never answer the phone then when they do they have you on hold for over 30 minutes they are all rude

chasity s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanice R.  |  Overall Experience 
Rating:
5.0

Excellent service

Jeff B.  |  First Impressions 
Rating:
5.0

Tammy & Michael was very helpful, friendly & respectful I would highly recommend them

Shanice R.  |  First Impressions 
Rating:
5.0

We had an excellent experience with U Haul! Tammy and Michael were very friendly and helpful. It was a pleasure to work with them. I'd highly recommend them to anyone needing storage.

Mary O.  |  Overall Experience 
Rating:
5.0

Michael was very helpful in showing us the storage area and with the U-haul return.

sabrina y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald J.  |  First Impressions 
Rating:
2.0

I was told a lock would be inside and it wasn’t. I had to go get one from across the street. It was very hard to maneuver through the narrow passages with large items. It was horribly inconvenient with no outside access. They do offer carts and have a friendly staff. I would only recommend this storage facility for small items. It is definitely not the route to go if your moving a house full of furniture!

Christina W.  |  Overall Experience 
Rating:
5.0

The staff at U Haul were helpful, friendly and professional. I highly recommend them.

Mary O.  |  First Impressions 
Rating:
5.0

Wonderful experience, they go out of their way to accommodate their customers when they are able. Very gracious when I accidentally stored my property in the wrong unit and accommodated my requests. Highly recommend!

John A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace B.  |  Overall Experience 
Rating:
3.0

Overall I was very satisfied until I checked out on 8.19.20 Office was under staffed, long line manager Tammy as for my unit number asked if it was out I said yes, next day 8.20.20 I get charged for another month. Tammy even called me on 8.22.20 to see if I had checked out. Customer service text Tammy to call me to give me a credit but I still haven’t heard from her.

James O.  |  Overall Experience 
Rating:
5.0

They were helpful and friendly. The whole experience was very positive.

Melissa M.  |  Overall Experience 
Rating:
5.0

Great experience

FELIX G.  |  First Impressions 
Rating:
4.0

I want to add that I had an absolutely wonderful customer service experience with these folks. Even the only one hiccup with a billing mistake was taken care of with swift professionalism with a phone call. The manager and staff were outstanding. Ty

EDWARD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlton w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
5.0

Storage unit came with one month free rental after reserving a moving truck. We only needed the unit for one month. Great deal for us.

Jay R.  |  Overall Experience 
Rating:
5.0

Very good service 👍

Connie C.  |  First Impressions 
Rating:
4.0

Clean carts available

Kay T.  |  First Impressions 
Rating:
5.0

Excellent service.

Paul S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mergery s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

parris n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy C.  |  Overall Experience 
Rating:
5.0

The man who helped me was very pleasant and responsive.. he was also all about the 6ft distance between us costumers..

Terra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tucson b.  |  First Impressions 
Rating:
5.0

Everyone was friendly, helpful and quick to help.

Mary D.  |  Overall Experience 
Rating:
5.0

The facility manager was very helpful and friendly!

James O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charma b.  |  Overall Experience 
Rating:
5.0

The only reason the facility was not clean and well maintained, was due to the fact that it is undergoing remodeling. The young lady that assisted me was new, and she did a fine job. I commented on how well she did with all the construction noise going on. She was very friendly, and helpful. I highly recommend U-Haul, and will continue to be a customer with you!

Mary D.  |  First Impressions 
Rating:
4.0

My experience was great with thr exception of one of the gentlemen not making sure the storage I reserved was still available. Apparently, someone moved into the storage and nothing was said.

Elizabeth A.  |  First Impressions 
Rating:
5.0

Courteous and very helpful

charma b.  |  First Impressions 
Rating:
5.0

I think he is the right person for the job he was nice to everybody and you don’t see that now days.

barbara w.  |  First Impressions 
Rating:
5.0

The guys there are great. Very helpful.

Kelly M.  |  First Impressions 
Rating:
5.0

I Would Recommend To Friends And Family

Deborah C.  |  Overall Experience 
Rating:
5.0

My experience was phenomenal! I was able to turn in my trailer rental at the Cape facility; I lost the key to my trailer and the staff helped me with that too! I also got a unit for one month free!

Beverly B.  |  First Impressions 
Rating:
5.0

The team there is amazing, and the General Manager is awesome he’s very helpful with everything you need and ask. #Teamu-haul wonderful family oriented crew, I’ll continue doing business there.

Shaton H.  |  Overall Experience 
Rating:
3.0

Nice place to rent. Good to have a free Rental thanks

James K.  |  Overall Experience 
Rating:
2.0

A bird managed to tear through the ceiling of my 5x10 storage unit. The ceiling seemed like nothing more than some cheap fabric. There was bird poop, feathers, and straw all over my stuff.

travis m.  |  Overall Experience 
Rating:
4.0

Good squad of people. Always helping me out.

D'ARTAgnan M.  |  First Impressions 
Rating:
5.0

Received service expected

Vernita T.  |  Overall Experience 
Rating:
2.0

The door to my unit was so hard to open an average female could not have done it. A concrete "wedge" at the entrance would ease getting a hand truck in/out of units

Steven G.  |  Overall Experience 
Rating:
5.0

Thank you for all thw amazing help during this crazy transistion to our new home. <3

amber s.  |  Overall Experience 
Rating:
5.0

It was a very clean unit and the staff was very friendly

Amy C.  |  Overall Experience 
Rating:
5.0

All good

Jim C.  |  First Impressions 
Rating:
4.0

No worries

Afraica S.  |  Overall Experience 
Rating:
2.0

I was not happy with renting a truck this time it was extremely high. But I will definitely rent a truck in the near future. Because I use you all often.

Afraica S.  |  First Impressions 
Rating:
5.0

The customer service representative who helped me at the Cape store was wonderful! He was polite and very professional. I was much pleased. :)

Shelly A.  |  Overall Experience 
No reviews have been submitted for this location.

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