Customer Reviews for U-Haul Moving & Storage of Carbondale

Rating:

2.0

Picked up truck from this location because the location I had secured the truck from called the morning I was supposed to get the truck to tell me they did not have it. I was able to get the truck from the new location, everything was fine with the rental but I was charged for a lot of additional miles that I did not put on the truck upon turning it in.

Rating:

4.0

I reserved a utility dolly and furniture dolly along with the truck. However, the day before when I called to confirm my pick up time the manager, Maranda, told me she didn’t have a utility dolly for me. Maranda did offer use of the store utility dolly and enough extra miles for me to return it to the store. When I picked up the truck there was a utility dolly available for me and all was well. Last year when I rented a truck the location didn’t have the furniture dolly I reserved. This is not acceptable service as a customer reserved a piece of equipment they require for the move only to find out last minute the location cannot provide it. That is, quite frankly, horse hockey and is not what it means to reserve a piece of equipment and then for U-Haul to not produce the equipment. It is a broken promise and not good customer service.

Rating:

3.0

I got the truck with an eighth of a tank. The employee told me it had an eighth of a tank and told I had to bring it back on a quarter. I’m still uncertain why I had to put more gas in it than it had when I got it.

Rating:

4.0

Nothing, Maranda the Manager and her staff Kayla and Brendan provided superb customer service.

Rating:

3.0

That’s the only location in our town. Main cabin, passenger side had someone’s old drinking cup left behind and some trash on the dash board. Air filter needed change. I was feeling dust throughout my drive.

Rating:

5.0

The attendants were friendly and helpful! Great experience!

Rating:

5.0

Best U haul store ive ever dealt with

Rating:

5.0

It was a great experience!

Rating:

5.0

Would like to have equipment closer to my home, currently 25 miles away

Rating:

5.0

Excellent customer service!

Rating:

4.0

The staff are amazing here very kind.

Rating:

5.0

This location has everything we need to make the moves, all in one place

Rating:

4.0

The employee who helped me was very nice, professional, and informative. He made the process very smooth. The only thing I would comment on is that the truck I rented was said to have 1/4 tank of fuel before I used it, but it had slightly less.

Rating:

1.0

Keep the vehicles topped off with gas. Don't expect customers to fill it up for you. Don't play a game by nickel and diming your customers. If you don't return it with the proper amount of gas, you get charged $6.50/gallon. If you return it with 10 gallons too much, you don't get reimbursed. Great. You tell me how much it would take to get to a quarter tank FROM WHEN I PICKED IT UP. I picked it up with 1/16th of a tank of gas. Then I had to put gas in it. How much? How far will I be driving? How big is the gas tank? What's the MPG? It's a racket to squeeze money out of already honest paying customers. The vehicles need to be returned FULL of gas. If not, the location should use that $6.50/gallon to make it so. THAT WAY, when I return it, I'll drive as far as I need, then return with a full tank for the gas that I used--not giving free gas to Uhaul. I have rented from Uhaul NUMEROUS times, and at least once a year the last 4 years. This is the first time I ever received a vehicle that wasn't at least almost full. And yes, I put $70 worth of gas when I picked it up and returned it just shy of a half tank. You're welcome!!!! Also, this is the SECOND year in a row I was charged an additional day for returning the vehicle two days later at the agreed upon time. If I wouldn't have paid attention to my receipt, I would have been charged ANOTHER $20 I shouldn't have.

Rating:

5.0

Fill gas tank for next customer

Rating:

4.0

The truck was actually reserved several days prior for pickup in Jackson, Missouri. I was notified a couple days ahead that there wouldn’t be a truck there and the closest was Carbondale-45 miles away. I had to go there to pick it up.

Rating:

4.0

I had a very streamlined experience

Rating:

5.0

For my move-out process, I had to rent both a storage container and a truck. I initially had an issue with the assignment of my storage unit, but the staff resolved it the very next day. The new unit itself had plenty of space and worked perfectly for my needs. The truck rental was also great — it had enough room to move all of my belongings comfortably. Overall, the entire rental process was smooth, convenient, and a very positive experience.

Rating:

3.0

Not applicable, as I just did a drop off and did not have any face-to-face interaction with any employee

Rating:

5.0

Gentlemen who helped was engaging and helpful.

Rating:

5.0

Friendly helpful and very efficient in and out no hassles

Rating:

3.0

Do not like the fact that rental trucks do not have full tank of gas upon pick up. I think Uhaul staff can take vehicles to the local gas station and fill up like years ago. I received my rental with only 1/4 tank that was not what I expected.

Rating:

5.0

everything was amazing, it was my forst time renting a truck and personelle made it so easy. as well as they were really friendly! 10/10!!

Rating:

5.0

Great customer service!

Rating:

5.0

The employee was very busy with 4 customers coming in almost at opening, but he was very courteous and worked as quickly as he could to help us all

Rating:

5.0

Move in went well

Rating:

5.0

Great service

Rating:

5.0

The rental process needs to speed up. I rented online so it should be a quick pickup. But if you have to wait for two other people in line it is So SLOW waitng for the UHaul clerk to go through all of the checkout pricess. SPEED IT UP!!!!

Rating:

1.0

Get different workers

Rating:

3.0

10’ truck was dirty inside. Left over crumbs/cheetos in passenger side and throughout. Check in process was ok. Wish I was able to add drivers license to the app when reservation was made. Too much time was wasted entering information and contacts and waiting for them to be contacted, when trying to pick up truck. This information would save time if able to add prior to

Rating:

5.0

The staff were friendly and made the reservation very easy for us!

Rating:

5.0

Friendly staff knowledgeable staff all around great service

Rating:

5.0

N/A

Rating:

2.0

I would have said excellent but the young man that checked me out was not very friendly and wouldn't help me find the truck. You are in customer service and need to be friendly. And that stopped me from giving u a excellent score everything else was great

Rating:

4.0

There were 3 people in front of me for my 8am reservation. It took almost an hour. But Brandon was kind and professional and everyone, eventually, got their equipment.

Rating:

5.0

DROP OFF WENT SO SMOOTH THANK YOU KEVIN FOR MAKING OUR MOVE EASY!!

Rating:

5.0

The two gentlemen that were working were courtesy and professional while picking up and dropping off the trailer.

Rating:

5.0

Quick, convenient services. No hassle. Great and courteous service.

Rating:

5.0

Nothing Staff great!! Very helpful.

Rating:

4.0

Even with the computers being down they were able to fulfill my order.

Rating:

5.0

Drop-off was quick and easy

Rating:

3.0

Very Under staffed. Long WAITS.

Rating:

2.0

The miles fee needs to be more visible. I know it is legal but it is still shady.

Rating:

4.0

Please confirm that all the equipment you ordered and paid for is there in the vehicle. The person helping me neglected to load the dolly I ordered. Other than that, he was friendly and helpful.

Rating:

5.0

This was very good the truck was clean it real good

Rating:

5.0

It took forever to get my call through to adjust my rental time midst Saturday afternoon. The employee was great, just needed another person. And no, I’m not going to stop a move while I download an app, create a password, verify my email or phone number, etc..

Rating:

1.0

The wait was very long. About 2 hours. There was only 1 attendant. The attendant had no help answering phones and taking care of customers. U-HAUL MANAGEMENT IS TERRIBLE RIGHT NOW IN CARBONDALE, ILLINOIS. U-HAUL NEEDS TO HIRE MORE STAFF AT THIS LOCATION.

Rating:

3.0

Rental of a 6x12 trailer with a ramp is TOTALLY misleading. I needed to pick up an item that is 62 inches wide...assumed a 72 inch wide trailer would be good. The trailer is designed at the rear corners where it actually cuts in about 10 inches on each corner, making the ramp only about 4 feet wide. I could not load my item...wasted a rental, about 5 hours of driving time and a half tank of gas. Should I have noticed this at pickup? Probably, but there was some drama on whether or not my ball hitch was too big, so was mostly focused on that end of the trailer.

Rating:

5.0

Brandon was very professional and kind. He was super helpful and just had a great attitude and work ethic.

Rating:

5.0

Miranda did everything to make my rental experience smooth. She went above and beyond to help me out. I feel like she really cares about her customers. UHaul has a real gem in Miranda.

Rating:

5.0

Excellent customer service

Rating:

4.0

Not specific to this location, but I rented my U-Haul for 3 days and had a drop-off location near my residence in Marion, Illinois. I got a call from someone at U-Haul asking if I can drop off the vehicle in Carbondale, 20+ miles away from my original drop-off location. I agreed to be kind enough to do so, but you'd think U-Haul would have been kind enough to maybe compensate me for the extra time invested driving further to drop off the vehicle. I also dropped off the vehicle about 31 hours after renting it. That's 41 hours early. You'd think there'd be a little compensation back from that as well, considering you can now rent it out sooner than anticipated.

Rating:

3.0

Just drop off, only saw the attendant for a few seconds.

Rating:

4.0

Thank you for three years of holding my stuff for me when needed

Rating:

5.0

Super

Rating:

5.0

The guy who was working did a great job. I hope he gets recognized for how hard he was working. There were a steady stream of customers and phone calls and he was not only handling all of that without missing a beat, but looked like he was by himself. He did a fantastic job.

Rating:

5.0

Miranda was very helpful and a pleasure to work with.

Rating:

1.0

I called the day before the truck was due back and asked if I could turn it in at 4pm instead of 11am. I was told that since I called the day before it was due that it would be fine and they would not charge me for an additional day. However after I returned the truck at about 2pm the person that checked the truck in charged me for a full additional day. When I called to ask why and explained that the other person said it would be fine, and that I even had an updated email showing the 4pm return at the original rate, he said he would have to call the manager to reverse the additional charge and he would call me back. He never called and I don’t see a credit…

Rating:

5.0

The best!! 🤩

Rating:

1.0

What a huge disappointment. I ordered a small unit ground floor due my disability and it was confirmed. I was supposed to receive a dis count due to me using Uhaul for my pods in Louisiana transport from CA AND towing a Uhaul from Baton Rouge. No discount because there weren’t any ground floor small units available. Only a large unit for $114. No discount comes with that unit. The young man was rude and failed to inform my husband and me that it had no lights I’m 72 and was too tired to look elsewhere. The unit had no lights and was filthy by flashlight. It was a total ripoff.

Rating:

2.0

We’re a couple in our 70’s. The clerk did not tell us we needed to walk to the middle of the aisle to trip the lights on.out unit was first as you walk in. The employee that took our Uhaul explained it to me after we unloaded and I inquired as to why you have no lights. We unloaded our items in the dark using our phone light. Supposedly I had a free lock because I rented a Uhaul trailer in Baton Rouge. No free lock. I would never recommend this storage facility. You couldn’t tell if it was clean in the dark. I was spoiled by Devon self storage from a poorer state, LA. clean- well lit- secure at all hours- roll up door for easy access. This facility is awful.

Rating:

5.0

We have used this facility twice for truck rental and once for storage and had a great experience each time. The team is very helpful and the manager is awesome. Would definitely recommend them!!

Rating:

3.0

Facility was hot and there were no dollies to assist with the move. We had stairs to deal with which made the move difficult.

Rating:

3.0

Not easily accessible due to the stairs.

Rating:

4.0

The only downside to the storage unit I had was the door size to them were small and harder to get bigger furniture in them with the narrow hallways. Other than that the storage facility kept my belongings secure and well kept.

Rating:

1.0

The office was very clean and the gentleman that assisted us in finding a storage unit was amazing. He showed us the different sizes and according to our truck size made a suggestion for the storage unit size. Everything fit like a glove. If I need anything UHaul in the future, I'm definitely coming here!

Rating:

3.0

There were a few roaches in my unit some were dead I do believe. We ended up putting lots of moth balls down so they won’t get in my clothes

Rating:

5.0

We used the facility because my daughter needed a place to store her belongings after her 1st year of law school and close to where she will live next year. They were very friendly and the move in was easy. Would recommend!

Rating:

5.0

best storage ever!!!

Rating:

5.0

My storage was broken into with a hammer and they never fixed it

Rating:

5.0

The lady who helped me was extremely nice and patient. Please make sure she knows she’s appreciated it was on 2/5 a little after 2pm I think.

Rating:

5.0

Great place just had to move out of state.

Rating:

1.0

It's so sad that I had to remove my things from this storage because of so many roaches. Me an my wife had to take everything out of boxes and clean our things then repack them in new boxes. I'm paying storage monthly to gave that many roaches. It just don't seem right. When you walk into the storage facility roaches are crawling everywhere. It really scared my wife in a way you wouldn't beleive. I'm still dealing with that. I feel we deserve something in return for what we had to experience. I will be taking further steps into this matter.

Rating:

4.0

Everything was as it should be thanks for everything

Rating:

4.0

There's a sign for elevator access to the upper level. There's no elevator, though.

Rating:

2.0

It was Ight

Rating:

5.0

Miranda was super helpful and funny

Rating:

5.0

Prices are a little high for fixed income seniors.

Rating:

5.0

None job will done

Rating:

5.0

Great location to the university. Friendly guys. Great pricing. Facility was always clean and felt secured.

Rating:

5.0

Had a great experience! Merry Christmas and a happy new year!☮️❤️

Rating:

5.0

Friendly stuff

Rating:

4.0

great customer service when checking out! and well managed space, i felt safe leaving my things here!

Rating:

5.0

Good clean well kept.

Rating:

3.0

Overall our move-in was fine, however I was told on the phone when I booked our storage unit that it was a first floor, climate controlled unit. I double checked this with the lady on the phone more than once to ensure because we have a couch that we HAVE to have first floor unit access in order to move it in. Our unit ended up being in the second floor and was a heated unit therefore we currently have no where to put our couch. I went to ask if there happened to be another unit available that we could switch to, and the guy didn’t even let me ask the question before telling us that there are no other units available and that our current unit not being what we were told was our problem. He was not the most pleasant person which was really upsetting and frustrating after we had just driven 18 hours to the Carbondale area to store our stuff for our move.

Rating:

5.0

Thanks Uhual of Carbondale IL, You have been a great help.....

Rating:

5.0

I truly appreciate the kind and encouraging words of the Owener AL Jabr!

Rating:

5.0

From an SIU parent perspective, it would be very helpful if the units were accessible until 11 pm at night. That extra hour would be great for those of us traveling and needing additional access for move-in and move-out of dorms/apartments. Otherwise, everything was great. Thank you!

Rating:

4.0

Would love access till 11pm.

Rating:

5.0

You guys were great 👍 I will always give you guys a good reference and if I need a unit again I will be back thank you so much!

Rating:

5.0

This storage unit was an absolute lifesaver when we couldn’t fit everything in one trailer. We were so grateful the online phone operator suggested it! A blessing!

Rating:

5.0

Brad and his team are outstanding, Customer service was excellent like a well oiled machine. A++. ASJ

Rating:

5.0

I completely underestimated the storage space I needed. I came in and acted like I knew what I was doing, but I was just worn out and trying to get it done. The team at the storage facility helped to get me set up with the space I needed, and made it as easy as possible for me to finish my move.

Rating:

4.0

Have not moved in many years and dreaded the process. It was such a relief that things went smoothly and contact with employees was always pleasant. Very professional and helpful.

Rating:

5.0

The staff was great

Rating:

4.0

Clean and friendly, easy to access and responsive when we needed them

Rating:

5.0

Rent storage unit and truck very helpful and friendly

Rating:

5.0

Easy rental and access. Staff very helpful. Units were clean and there were no signs of any rodent or bug issues in or on any of our belongings. I was very pleased with this storage situation and would use again.

Rating:

2.0

When we called for our storage unit we were told that the size we got would fir a three bedroom home. It fit maybe one bedroom worth of items. We had to scatter our belongings between three place to store it. When we asked for a bigger one we were told no bc it was 5:00 and closing.

Rating:

5.0

Excellent move in and move out experience. Very clean and safe.

Rating:

2.0

The check in process in May was frustrating. Several mistakes in the check in.

Rating:

4.0

The people working at the facility were very nice. I had a long wait to check in, but that was due to being understaffed. The actual storage facility is a bit more rough than the purpose-built U-Hail storage facilities I’ve used, but it was sufficient for our needs (storing furniture over the summer for a student).

Rating:

5.0

Staff were VERY helpful and enjoyable to work with.

Rating:

5.0

The staff was very friendly and helpful

Rating:

5.0

Staff is great and very helpful

Rating:

4.0

It was very. EXPENSIVE

Rating:

5.0

Very helpful staff

Rating:

5.0

Great customer service!

Rating:

4.0

Prompt service good customer service

Rating:

4.0

Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.

Rating:

2.0

Too small

Rating:

5.0

Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.

Rating:

4.0

Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!

Rating:

2.0

I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!

Rating:

5.0

Great

Rating:

2.0

Manager was rude

Rating:

5.0

Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.

Rating:

5.0

Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.

Rating:

3.0

The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.

Rating:

3.0

It was super hot in there! Awful moving in and out because of the heat

Rating:

5.0

Great customer service, very helpful staff, clean storage.

Rating:

5.0

The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.

Rating:

5.0

The staff and facility were everything I wanted

Rating:

5.0

Great service. Rashad did phenomenal job.

Rating:

5.0

Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.