Customer Reviews for U-Haul Moving & Storage of Cathedral City

9,060 reviews

68075 Ramon Rd   Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

(760) 324-4518

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 324-4518

68075 Ramon Rd
Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excelente

Jose C. 
Rating:
5.0

Chris was fantastic. He helped me with all the details, was thorough, and courteous in a timely manner.

Jeannette B. 
Rating:
5.0

Another Successful Uhaul Experience!

john G. 
Rating:
5.0

Everything was easy, professional staff and quick (as I used the website to reserve the van). Great experience.

David W. 
Rating:
5.0

Customer did not leave a comment.

Damien F. 
Rating:
5.0

Customer did not leave a comment.

Ali R. 
Rating:
5.0

The audio buttons were all broken and the a/c buttons as well. Was not a location issue. It was an equipment problem. Typically, I have nothing but wonderful things to say about the location and the staff. Top notch people.

Darrin E. 
Rating:
4.0

Customer did not leave a comment.

Ronnie O. 
Rating:
3.0

It seems that the reduced numbers of people willing to work has affected this business like many others. Some workers needed detailed direction from the manager while he was processing my rental. The keys were missing to the truck I had been assigned, and he had to redo the paperwork because of this. He was apologetic and genuinely wanted to do his best, but the circumstances (and perhaps lack of detailed procedures that everyone gets trained on and perhaps if this is not already being done, some more responsibility areas assigned To specific man staff members working each shift to take some load off of the manager and to Empower employees take responsibility for the quality of their work and knowing the proper procedures as well as investing them more fully in the work in the organization. These things may already be addressed and other barriers may be driving the work flow abs the quality of work that were not evident during this brief visit.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

nice guys.

ron M. 
Rating:
2.0

Service was slower than slow. One employee to help customers with pickup trailer orders. Gentleman was great, but he really needs help

diana C. 
Rating:
3.0

This place u mostly always on point but this time with no Customer in sight and couple of employees that can see me instead of checking me in 6 employees doing nothing I unhooked my trailor my self it's very frustrating I use your service alot

JAIME G. 
Rating:
5.0

Fast in and out and fast return. There are men that hang out on street looking for work. While I was there I witnessed a fist fight. Maybe you should have security on duty to clear them out of that area. Alcohol was being used in broad daylight.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

CLEBER A. 
Rating:
3.0

Customer did not leave a comment.

Jamie F. 
Rating:
5.0

It's always a good experience at this establishment, thanks

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

ARTURO E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
4.0

I had Mechanical issues with my van I called the dealership four times and couldn't get a live person I also called roadside assistance and customer service and also could not get a live person and was on hold for over an hour

Pendleton J. 
Rating:
3.0

Theres just one poor schmuck running around in 100 degree weather trying to help everyone. Highly understaffed. All the customers suffer as a result.

David A. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

Dean K. 
Rating:
5.0

AWESOME TEAM

DOUGLAS C. 
Rating:
5.0

Arrived early and the truck was ready to go. Everything worked out really well. It was a great experience all around.

Richard C. 
Rating:
5.0

Awesome!

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Tyra G. 
Rating:
5.0

Such a great staff, that I keep coming back again and again. Thanks!

Richard B. 
Rating:
4.0

Need more employees at check in. Waited 15 minutes while employee helped one person. Online check in is pointless when there's only one person handling people in line!

Brian B. 
Rating:
5.0

Wash your trucks !! Mine hadn't been washed in weeks !!

Claude S. 
Rating:
5.0

Nothing, it was a great experience.

Patrick G. 
Rating:
3.0

Customer did not leave a comment.

Sean R. 
Rating:
2.0

More counter people to service customer.

Don A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Jesus Chuy D. 
Rating:
5.0

Customer did not leave a comment.

Eddie J. 
Rating:
1.0

The truck rented had a ‘check engine' light on and continued to stall when driven. The mileage of the vehicle when I checked out was not correct on my invoice it was over 100 miles less than the truck actually had on it. The check out process was unprofessional. The agent informed me he would correct the miles in the system. When I returned the truck the agent said I agreed to the miles. I drove <15 miles. They charged me for over 120 miles driven. I returned the truck early due to the check engine light. The agent said it was ‘my problem' and would be charging me for the full amount as well as the additional mileage. I believe the location is fraudulent. Other customers in line where complaining about other things as well. Your employees didn't seem to care. I will be finding a formal complaint as well as potential litigation.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

DUNCAN H. 
Rating:
3.0

Trailer we ordered was not available even though we were told it was via telephone. Open trailer we were was dirty on the tailgate. Looked like horse doo.

Randi P. 
Rating:
4.0

Customer did not leave a comment.

ismael N. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Fred R. 
Rating:
4.0

Make sure the A/C works

maria R. 
Rating:
4.0

This location has always been slow when it comes to picking up or dropping off. However, some of the employees are helpful at times

Michael P. 
Rating:
1.0

Attitudes and it is seems like it was bother to check out.

JAMES P. 
Rating:
5.0

GREAT DONT CHANGE A THING

charles B. 
Rating:
5.0

Customer did not leave a comment.

Faye W. 
Rating:
1.0

Customer did not leave a comment.

Stanley E. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
3.0

Trailer had not been cleaned; full of dirt and gravel. Drag chains dragged on pavement

Ross M. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
1.0

Quicker costumer service and more communication and attention to costumers.

joseph M. 
Rating:
5.0

Everyone was pleasant and made the experience easy.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

Javier Z. 
Rating:
5.0

Customer did not leave a comment.

STUART E. 
Rating:
5.0

Customer did not leave a comment.

Cesar L. 
Rating:
4.0

Move your assets from underused locations to locations where they are in demand.

Arthur M. 
Rating:
4.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Faye W. 
Rating:
1.0

I was over charged after returning vehicle

Mitchell C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

Smooth and easy!

Kevan K. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

BRYANT W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Wash Truck- covered in dirt that had been rained a little on.

Rocky W. 
Rating:
5.0

Customer did not leave a comment.

KYU C. 
Rating:
3.0

New check-in rep with a name that started with a "T" needs customer service and job training. Garbage from prior renter was in the van and the return guy was great. Good location with a lot of equipment which is why I rent from this location.

Sherman T. 
Rating:
5.0

Customer did not leave a comment.

Trent P. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
4.0

Customer did not leave a comment.

Jaleesa S. 
Rating:
5.0

Wait times can be a bit long sometimes. Otherwise, great location, great service.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Always easy to work with; no problems.

Robert M. 
Rating:
4.0

Don't give away a reservation after 45 minutes, especially when I waited in line for 25 minutes!

Michael N. 
Rating:
5.0

EXCELLENT !!! THANK YOU !!!

ALEXANDER F. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Very easy and great location!

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Akiba H. 
Rating:
5.0

Hire more associates like the one that attended me yesterday. He was great!

Maria V. 
Rating:
5.0

All good

Alexandra G. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

Customer did not leave a comment.

Tre A. 
Rating:
4.0

Good staff-- BAD truck

peter B. 
Rating:
4.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

Tomas M. 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

William Z. 
Rating:
4.0

Truck was clean, ramp was dirty

Donald K. 
Rating:
3.0

Staff needs better training. It took FOREVER to pay for a simple one day use of an appliance dolly.

Ribery G. 
Rating:
5.0

The staff was polite and respectful. Great experience from this location

Israel S. 
Rating:
3.0

Check in issue. Showing still in transit, took time to resolve

Greg M. 
Rating:
2.0

I believe his name was Marcus? Or Steve? White male, very nice, knew what he was doing. Matter of fact he was the only one who knew what he was doing. Light skin male.. Asian looking, possibly Mexican mix? This guy probably doesn't even know where he is at half the time… let's just say that. Black male.. errrm… he claimed hooking up the trailer to my vehicle was so easy. Guess it wasn't easy for him bc I had to go back to the store to have my hitch flipped (I drive a Kia Optima) the trailer was dragging completely on the road when I first left bc the black male didn't think to flip my hitch..Marcus or Steve (can't remember) helped us when we had to come back to the store. A Mexican with fluffier hair seen me pull back in, and immediately seen the issue that the black male didn't seem to care about. Fluffier hair Mexican guy and Marcus/Steve should be managing that mfer. These other folks GOT TO GO!! Or need a lot more training

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Rates kept increasing to the point of ridiculous.

William D.  |  Overall Experience 
Rating:
5.0

The two employees that helped me were extremely nice and the facility is well kept.

SYLVIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pendleton J.  |  First Impressions 
Rating:
5.0

Some guy name Spencer took care of me. He was very cool. Knowledgeable, friendly, helpful. Great experience.

GARY C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DANIELLE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Britian S.  |  Overall Experience 
Rating:
5.0

Spencer, did a great job addressing my concerns. I think Uhaul needs to focus more on securing this location much better. Spencer told me they were building the fences higher to keep people from getting. One of my locks was cut off after less than 24 hours in my unit. Spencer took great care of giving me the proper locks and making sure I had insurance on my belongings. Great job Spencer. It was greater service then what I received in Phoenix by far.

James M.  |  Overall Experience 
Rating:
5.0

All the staff was AMAZING. So helpful and friendly

Noemi B.  |  First Impressions 
Rating:
5.0

Very happy with the reasonable rate. In the storage unit area, there were many rental trailers and trucks stored in the driveways between the buildings, which made it a little tricky to maneuver through with a truck pulling a trailer.

Michela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niccola B.  |  First Impressions 
Rating:
5.0

The Phoenix staff very helpful, except one person.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tayren B.  |  Overall Experience 
Rating:
5.0

Except for the the guys who were working Christmas Eve when I returned my trailer. I will most definitely be talking to the manager Spencer about it.

Deanna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward P.  |  Overall Experience 
Rating:
1.0

Our storage unit got broken into and they failed to even contact us. FOR TWO MONTHS. Only reason we found out is because my husband and I went down there. Would NOT recommend.

Kayla G.  |  Overall Experience 
Rating:
3.0

One employee on a Friday afternoon trying to help 20+ customers. Long wait time to return gate remote. Never able to access real person at location by phone.

Ivy F.  |  Overall Experience 
Rating:
5.0

We moved from Washington state. Everything U-haul has been above expectations! I am so impressed,. Everything has been perfect every step of the way. We have not unloaded our U-boxes yet to see if we packed them well.

James E.  |  First Impressions 
Rating:
5.0

The team was Awesome from greet to finish!!!

Shane K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Earle B.  |  Overall Experience 
Rating:
5.0

nice good group, great experience

rems t.  |  First Impressions 
Rating:
5.0

Service was great

Jeffrey B.  |  First Impressions 
Rating:
5.0

Spencer Holt was awesome. He knows how to handle various customers professionally while leading a team. I had a very pleasant experience. Everything went as it should have.

Steven A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warren H.  |  First Impressions 
Rating:
3.0

You need to pave all the areas as if moving carts are being used and not having ramps at the entrance to the indoor storage is just dumb. Don't put up signs bragging about the indoor temperate being controlled when on the few occasions I actually showed up it wasn't even close. There is a real issue with telephone communication at this location. I'm guessing management is either overextended or just doesn't care but many simple issues that could be solved were kicked down the line adding to really everyone's additional time wasted. Have someone that can take care of the phones and I'll bet you won't have any bad reviews or irritated customers as I've noticed on most visits there's always one or two upset folks: There's got to be someone at home that could go on payroll and quickly resolve most problems . You have sone really great workers there and you've got some lousy ones but honestly neither seen to stay. U-Haul is a smart company and kinda quietly crept up and made itself the only affordable ish option for moving and storage but I can't say I really love it like everything about it . This location is ok but it's just because it's really the only game in town. I've found better prices and better service within a half mile but I did have to wait for a space and of course they don't rent trucks , so thank you for the space it was clean and available.. I don't mean to be a jerk I'm just being blunt. You obviously have a good business, I think it could be a great one with a few improvements. It's interesting that not getting good service lingers and kinda leads a good customer away when the cost to actually take care of it was so little. You'll do well regardless I'm sure:

Jeffrey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill w.  |  Overall Experience 
Rating:
3.0

I had signed up for auto pay and then was charged a late fee. I got the fee reversed but was still very annoying that it wasn’t processed properly.

Stephen A.  |  Overall Experience 
Rating:
5.0

Very satisfied w/all UHAUL has to offer!

Eileen C.  |  First Impressions 
Rating:
5.0

Thank you

JOHN A.  |  Overall Experience 
Rating:
3.0

No Garbage Containers Security gate often broken, so getting in was possible for anyone.

THOMAS S.  |  Overall Experience 
Rating:
5.0

We were so relieved to discover we got a month of free storage with our one way rental. Our home buying experience did not allow us to move directly in..in fact it took 4 additional months!! We had to pay for 3 months and were so glad our unit was air conditioned. A staff member verified all the units were secured twice daily by physical inspection. And for secure?...you had to use your gate pass to also exit every time you came. Video surveillance was also used. If we ever move again...U-Haul is our choice.

Michael F.  |  Overall Experience 
Rating:
5.0

Excellent customer service the customers were very rude but the manager and staff handled everybody well and treated everybody thoroughly would definitely recommend this location

Matthew J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David m.  |  First Impressions 
Rating:
4.0

Phone calls are routed to 800uhaul and hold times are over an hour.

Ivy F.  |  First Impressions 
Rating:
5.0

Thanks for the experience!!

WALTER W.  |  Overall Experience 
Rating:
5.0

I was very satisfied with everything thank you w

Joseph S.  |  First Impressions 
Rating:
1.0

Every time we went our it was like an obstacle course! U-haul vehicles and has block our row since day one. Have to ask an employee to move vehicles and trailer blocking both access roads to our unit, multiple times. Have to wait 15-20min. pain. Check yourself row G19. So, we had to move to another storage facility

mel h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rochelle L.  |  Overall Experience 
Rating:
2.0

The entire time I was moved in, the staff could not provide me with an access code or card. They repeatedly told me the gate controls were broken and being fixed. They never were. I had to call over the intercom to be let in. One evening they left for the day with me and my vehicle in there and I had to hop the fence, leave my car, and have my wife pick me up. Would not recommend.

Robin D.  |  Overall Experience 
Rating:
5.0

I found all the employees were always willing to help as needed and friendly

Michael A.  |  Overall Experience 
Rating:
2.0

Office staff could care less about customer service. It is only because I live in L.A. during the week that I keep my belongings stored here. The vermin droppings in the storage area is disgusting.

PAUL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARA J.  |  Overall Experience 
Rating:
4.0

Employees not wearing very protective masks. Just scarves over their faces. The Uhaul company need to provide masks that protect both the employee and the customer from the employee. I did not continue with my rental because of a price increase. I was told that the vehicle I rented had 1/2 tank of gas instead the vehicle had only a quarter tank. Fortunately I caught it before driving off. The truck bed was not clean.

Ronald L.  |  Overall Experience 
Rating:
5.0

I found it impossible to communicate with my local UHaul agent regarding my storage. Saving money this way for your company does not make friends. I waited up to an hour and never did connect with a question that could’ve only been answered by my local dealer.

Ronald C.  |  Overall Experience 
Rating:
5.0

The customer service representative on the phone booked my free month of storage while I was traveling across the country and then emailed the details. When I arrived in California everything was set up. So easy! Thank you.

CARA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

The staff was very helpful when we moved in as well as when we moved out. I was very pleased when they called me to check to see if we moved out when they found the unit empty. You guys all ROCK.

Ronald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken H.  |  First Impressions 
Rating:
5.0

Great people with focus on speed and great customer service!

David B.  |  First Impressions 
Rating:
1.0

I rented a 20 ft truck to go 1 way to cat city & was told I got a few storage for a month. I was told it wAs 10x8x5. (It’s your business & you should know that a 20 ft truck worth of stuff won’t fit 1/4 of my belongings in, so what should have taken 4-5 hrs took all day (I’m disabled w a broken neck). I had to move my stuff to a different storage then bring the truck back. I would expect some kind of refund or a free truck for my reservation on the 8th as the 3 things & confirmation # were wrong. I have all my documentation copied & ready to go to the bbb if you don’t come up w a solution for me b4 3/8/21 thank u Richard Nicolas. 951-295-9139

richard n.  |  Overall Experience 
Rating:
5.0

Spencer,Mgr, and his staff were professional, competent, pleasant. Highly recommend their services!

Mary H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don t.  |  Overall Experience 
Rating:
5.0

Kyza was fantastic.

Ronald H.  |  First Impressions 
Rating:
5.0

I had difficulty with the hasps on the locker. Two uhaul locks were very difficult accommodate to the hasps. The employees were great and very helpful. Maybe U-Haul should look at a better engineered hasp system hardware. A new hasp designed from the ground up would not be inappropriate.

JOSEPH G.  |  First Impressions 
Rating:
5.0

Exceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!

Melissa H.  |  First Impressions 
Rating:
3.0

It was hard to go to the office, it was always busy with long lines. I had to wait on many occasions to pay cash for my unit for a long period while the cashiers helped customers with rentals.

Janie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave B D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martinell G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew T.  |  First Impressions 
Rating:
5.0

This place is great. The staff, while busy, was extremely friendly and provided excellent service.

Jeremy S.  |  Overall Experience 
Rating:
3.0

front gate has been broke and off to the side for a month, lacks security

Samuel V.  |  Overall Experience 
Rating:
4.0

The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Thanks

Sarah W.  |  First Impressions 
Rating:
5.0

In Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.

ralph p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregg A.  |  First Impressions 
Rating:
2.0

The facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.

Joshua D.  |  Overall Experience 
Rating:
5.0

Give the worker who helped me a raise. He's great!

Jeremy S.  |  First Impressions 
Rating:
4.0

Thanks for your very fine help with my storage and U-Box.

Ann S.  |  Overall Experience 
Rating:
3.0

I was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.

Sandra B.  |  First Impressions 
Rating:
1.0

I am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me $123 to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me $ 156 so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1,000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!

Anthony v.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kendall A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer F.  |  Overall Experience 
Rating:
4.0

Our first contact was with a employee named Jose. He was rude and unhelpful. We asked if we could get the 1 month free storage so we could unload our truck on 6/10 and then go unload the remainder of our belongings and then turn the truck in. It was 104* that day! It was 11am and the truck was not due to turn in until that Friday 6/12. He rudely said No! and would not discuss it. As we were leaving two other employees both named Chris were amazing and helpful. They proceeded to get in contact with Whitney the asst mgr. who was amazing as well. WE were able to get into the storage unit and off load the items and then turned the truck in earlier than expected. What is a shame is the very first contact we had with anyone in Palm Springs was Jose. JERK! Thank you Whitney and both Chris's. You all were helpful and changed our day into a positive experience.

stacy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debi s.  |  Overall Experience 
Rating:
5.0

Fast, professional and friendly

debi s.  |  First Impressions 
Rating:
5.0

Rudy and his team are the best! Very well run facility!

Bernd H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAVID S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuela Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven R.  |  First Impressions 
Rating:
5.0

This U-Haul facility is a model for a well managed and operated representative of the U-Haul business. From start to finish, my experience was exemplary in all ways...especially customer service. An area too many companies/businesses seem to have either forgotten or dismissed as a necessary/significant aspect worthy of the time it takes to show (not just say) that their customers matter and are appreciated.

Maria P.  |  Overall Experience 
Rating:
5.0

Excellent Staff!! Friendly!

don t.  |  First Impressions 
Rating:
3.0

The closure slide on the storage door was stuck and I've had to have help opening and closing it both times I visited. I hope it's fixed before I'm back again!

Richard T.  |  First Impressions 
Rating:
4.0

Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

Alison E.  |  First Impressions 
Rating:
5.0

Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.

Maria P.  |  First Impressions 
Rating:
5.0

The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.

Maria P.  |  Overall Experience 
Rating:
5.0

We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!

anne r.  |  Overall Experience 
Rating:
5.0

Greatttttt ;b

Jose M L.  |  Overall Experience 
Rating:
5.0

Very good experience. Make a long day easier, thank you Jose.

Janie R.  |  First Impressions 
Rating:
5.0

Your entire staff has been amazingly professional and personable. I have been ill and I’ve been moving without any help until yesterday and they have made This process extremely simple considering!!

ANDRES B.  |  First Impressions 
Rating:
4.0

The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.

Maria P.  |  First Impressions 
Rating:
5.0

Easy check in. Nice customer service. Wendy was especially helpful!!!

Miles S.  |  First Impressions 
Rating:
5.0

The move was great from start to finish.... everyone was very helpful...

Tony B.  |  First Impressions 
Rating:
5.0

Great customer service

Jose M L.  |  First Impressions 
Rating:
4.0

Tucks were parked in the storage area making it difficult to access the units

Eric H.  |  Overall Experience 
Rating:
4.0

Thanks for your good assistance with my move. It certainly made it easier.

Ann S.  |  First Impressions 
Rating:
5.0

The trucks parked throughout the storage lot can make access difficult

Rosetta b.  |  Overall Experience 
Rating:
5.0

Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

Timothy A.  |  First Impressions 
Rating:
5.0

The gentleman that finalized my reservation was very professional and an asset to the company.

Robert H.  |  First Impressions 
Rating:
4.0

customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier

jerry w.  |  Overall Experience 
Rating:
5.0

Great service, friendly. Helpful. Efficient.

Stephanie T.  |  First Impressions 
Rating:
5.0

Good

Anna M.  |  Overall Experience 
Rating:
5.0

!

diana w.  |  Overall Experience 
Rating:
4.0

Nice and friendly staff.

WARREN M.  |  Overall Experience 
Rating:
5.0

This place has the BEST staff. Store is always clean, stocked and cool. I’m a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.

sandra r.  |  First Impressions 
Rating:
1.0

Hate you

Pete B.  |  Overall Experience 
Rating:
4.0

A bit expensive for the size unit I had but facility was always clean & well kept

KRISTAN M.  |  Overall Experience 
Rating:
4.0

I Have used this location before.

David D.  |  Overall Experience 
Rating:
5.0

Good service drone the beginning to the end - great service

William V.  |  Overall Experience 
Rating:
5.0

Awesome staff. Very compassionate.

dave b.  |  Overall Experience 
Rating:
5.0

Always great service and friendly people

robert p.  |  Overall Experience 
Rating:
5.0

would use this store again

gregory g.  |  Overall Experience 
Rating:
5.0

Good crew

Samuel W.  |  First Impressions 
Rating:
4.0

Very helpful and friendly staff and management.

KENNETH D.  |  Overall Experience 
Rating:
5.0

Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful

vincent a.  |  Overall Experience 
Rating:
5.0

Helpful employees!

Bruce B.  |  Overall Experience 
Rating:
4.0

Too many company trucks littering the aisles making it very difficult to access you storage spot.

brian s.  |  Overall Experience 
Rating:
3.0

Very clean facility.

ALEXANDER O.  |  Overall Experience 
Rating:
1.0

Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information

Stacy R.  |  Overall Experience 
Rating:
5.0

Staff was friendly, knowledgeable and very professional.

Dozier J.  |  Overall Experience 
Rating:
1.0

The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!

Tometta M.  |  Overall Experience 
Rating:
4.0

Thank you.

Mark T.  |  Overall Experience 
Rating:
5.0

The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.

Susan C.  |  Reservation 
Rating:
5.0

Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!

Gail L.  |  Reservation 
Rating:
5.0

Outstanding customer service. No complaints.

Anna M.  |  Overall Experience 
Rating:
5.0

Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Thank you

STEVEN C.  |  Reservation 
Rating:
1.0

When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What ‘s the point of reserving a unit if you don’t honor it!

DIANE T.  |  Reservation 
Rating:
1.0

Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN “reservations” for ONE vacancy. NO WHERE TO STORE MY STUFF!!

Kevin G.  |  Reservation 
Rating:
5.0

great service, spot on knowledge, just great.

Alexander C.  |  Overall Experience 
Rating:
5.0

Excellent customer service

John G.  |  Reservation 
Rating:
1.0

Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.

BERND H.  |  Reservation 
Rating:
5.0

great staff,clean,easy to find

Alexander C.  |  Reservation 
Rating:
3.0

Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.

Kenneth M.  |  Overall Experience 
Rating:
4.0

Rudy is truly amazing and goes up and beyond to help his customers

christine ann m.  |  Overall Experience 
Rating:
1.0

Apparently a known glitch in the system was responsible for no storage the day we arrived. The staff was as helpful as they could be- however were unable to honor our agreement-

Louis D.  |  Reservation 
Rating:
5.0

I was so impressed with the great service and will always recommend u-haul to anyone who needs your services.

Jonelle J.  |  Overall Experience 
Rating:
5.0

Great experience

Kyle G.  |  Overall Experience 
Rating:
5.0

Excellent!

ZELLDA M.  |  Overall Experience 
Rating:
5.0

The only downside was at times where the trucks where parked. Made it hard to get to the units..

Paula P.  |  Overall Experience 
Rating:
3.0

Great service but way understaffed at the busiest times. I am a patient person, but I could see a lot of customers getting frustrated by the long wait times. Other than that they were great.

nicholas c.  |  Overall Experience 
Rating:
5.0

The service and friendliness was amazing

JACQUES m.  |  Overall Experience 
No reviews have been submitted for this location.

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