Excellent customer service. We were running late and the representative made the experience easy, yet thorough. I would definiltey use this location again and recommend it to others.
Bridget NCustomer Reviews for U-Haul Moving & Storage of Chicopee Memorial Drive
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had nothing that could be improved. Everyone I worked with were very professional. I would use them again.
joe sBest customer service I’ve seen in a long time! It was refreshing! A++++
Wayne LHonestly, there should never be a 5 star review. That indicates that there isn't a single thing to improve upon. There is always room for improvement...by everyone and every business. Specifically here, I'd get rid of the racks between counter registers so waiting customers aren't out of view...but that's me.
MATHEW Rquick, easy, simple and great service.
Chanrith YWhile yesterday was a little busier than normal,,the staff was quick and diligent working with the amount of customers on hand.They kept calm,and provided excellent service.
Edward HYOU PEOPLE ARE FANTASTIC, I USE THE CHICOPPEE U-HAUL IN CHICOPPE MASS. HAVE BEEN GOING THERE FOR A LONG TIME, YHANK YOU FOR ALL YOUR HELP AT THE CHICOPEE STORE.
STEPHEN BIt was a very smooth process and appreciate everyone’s efforts.
Josh DNothing, I was satisfied customer all my questions answered everything that I needed was available. It will say smooth transition! Thank you!
MICHAEL VVery professional
RAMONITA HGood employees very friendly and quick at work
Amaury CThe truck shut off multiple times by himself
Rafael GFriendly staff and easy drop off. Highly recommended.
Susan MOverall great experience. The app is a bit glitchy. In the middle of our trip I went to look up some information and our rental was not there. Also, it would be helpfull to let the customer know ahead of time that you need to go on the app before leaving the property to upload the pictures along with at the end of your trip. Luckily myself and two other renters saw the sign at the key drop to take pictures of the fuel, mileage and vehicle before dropping the keys in the slot.
Todd RTruck getting a little bit worn out. Was ok considering its age. But everything was ok
Jim BLove the change to the 5x8 trailer door. Much easier for loading and unloading and especially opening it up after a long highway ride
DAVID Mnothing everything was fine.
Bethleham BMy first time renting a truck of any kind. It was quick, very simple, and very low priced. I was expecting way more for these services. Will return to use them again!
louis vClean
Francisco MMy van wasnt checked in 5 hours after dropping off
Alberta WThey were very nice, hooked trailer up, check lights, AND BEST OF ALL NO WAITING!
Gilbert LNothing. Excellent service! Easy to use.
EDWARD WN/A
HIM PFor me every is exelent
DENNIS DVery easy to work with. I called to change my pickup and the woman that answered the phone was quick to help. The guy that helped me with the trailer was great with pickup and drop off.
Scott DNothing I was very happy with uhaul
melissa dI have used your rental service several times and it has always been a great experience.
Lynne DMore people at the register.
Willie AFriendly Staff, Clean Facility, Clean Vehicles and Equipment, Great Service. I will do business again!
Juan GPoor customer service- people didn’t care
Aaron PI thought this was a family run business. Everybody was very nice easy to deal with. I would go to this store again.
STACYL KCustomer service in the location was great.
Jason RNothing needs to be improved everything wenr well. Thanks
Yamil CGreat service
Matthew GI was overcharged by hundreds. Support couldn't help. Was told to speak to my corporate rep. Rep does not pick up calls or call back when message is left. Done with Uhaul.
David ROnly issue we had was the taillight to the trailer fell out no damage just had to tape it in place.
John FThe team at UHaul on Memorial Drive in. Chicopee, Ma is very professional and patient. Plus very willing to help. I’m glad they are close by.
OWEN GStaff was friendly and efficient. The truck was clean and worked well.
Nancy WI would highly recommend this location. Excellent staff friendly and helpful!
mark dBoth members I dealt with at check in and drop off were absolutely wonderful. Very friendly and helpful.
Heather HThe trailer was exactly what we needed to do the job. And more importantly, the staff were pleasant, courteous, and helpful!
David MWe didn't go inside at all so the first question should not be counted. The person who checked in the truck was what you would expect nothing extraordinary. It was quick and seamless.
BettyJo OCell service is spotty in this area, and it impacted and slowed my checking out the vehicle via mobile app. I'm sure its quicker in person.
Robert WUse accurate mileage
Mark FGreat customer service
william mExcellent from start to finish great staff
Stephen DI can’t think of anything to improve on. I worked with Elijah and he was fantastic! Great experience!
Mark BNot that welcoming.
Robert BStaff was very helpful.
Tod MI will be calling to discuss how uhaul dropped the ball on this move
Neil AI was overcharged by $3.00. I rented a standard dolly and was charged for an appliance dolly.
Douglas EVery helpful and super friendly staff.
Angel VThe trucks steering was very loose, and made a grinding noise when turning tight. The back of the truck was not clean, I had to sweep out splinters of wood all over before loading it. The windshield had a chip in it, and the driver window was left partially down so the seat was soaked from rain the night before. If I wasn’t in a rush I would have gone back in to get a different truck but it took long enough to get someone to get me this one.
bryan kCheckout person was stellar. Check in person, not so much. He seemed very nonchalant when I approached the counter with the key. After I parked the van. It was 2pm, there was no one else in the store. He said I was all set, not bothering to even inspect the vehicle. I was very surprised and a tad confused when I got a txt at 405pm alerting me that my rental was not returned! I called the customer service number to see what the issue was. That rep on the phone assured me that he would call the store to make sure it was taken care of.
Kurt AWas a lose wire on the chain , it will cut you if touched Told one of the employees hopefully they can take care of that
IVAN PFirst, the mileage on my paperwork was lower than on the truck Second, the attendant said he would fix it in the computer and didn't. Third, the gas was so low upon departure that I had to immediately go to a gas station. Fourth, I returned the truck with more gas in it than I started with, yet was charged for triple the miles I drove and about $100 extra for gas fees. Nearly 3 times the quoted price! Fortunately the worker that made the initial mistake fixed it, issued a refund, and recharged me the correct amount. Overall, pleasant workers but extremely bad operations. I want to look elsewhere next time. Mike
MICHAEL CCould be more aware of issues with trucks… apparently the one I rented had a leak and when it rained, it soaked the boxes and my belongings inside.
Amanda WFrom pickup to drop off, the whole team was amazing!!!
Marc FIt's not fair charge a proce when you pick up and when you return charged another price without any explication.
Javier SNuno always goes above and beyond with making sure that all our needs are met the day of our rental.
WILLIAM PThere was a mixup with the reservation.. sent us to WestSpringfield, only to be sent back to Chicopee. However, staff worked to get out it straightened out, and after that all was fine.
Sarah F | Overall Experience